Reviews

This profile includes reviews for Altice USA's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Altice USA has 495 locations, listed below.

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  Altice USA

  1 Ct Square W Long Island City, NY 11101

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  Altice USA

  200 Jericho Quadrangle Jericho, NY 11753

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  Altice USA

  2909 Washington Rd Parlin, NJ 08859

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  Suddenlink Communications/Altice USA

  1001 Cooktown Rd Ruston, LA 71270-3113

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  Suddenlink Communications/Altice USA

  321 Texas St Natchitoches, LA 71457-4743

Review Details

• Review fromKelly T

  Date: 09/08/2022

  1 star
  After contacting optimum for internet service that kept going out around the same time every evening, made an appointment for three days later. Had an appt. Between 5-8 pm. Went online tracking the status of the arrival time for the technician. Stated they would be there between 6:34 and 7:34. At 6:45 I checked again the eta was now updated to 7:15-8:15. At 7:05 got an automated call the technician was on his way. I was like woohooo. At 7:50 still no technician. I did an online chat. After going going back and forth he couldnt track him. He wanted to make another appointment, which now would have been a Saturday. I respectfully declined and said I waisted enough time tonight. Im not wasting my Saturday. This company is so unprofessional. I was told that my comments about the technician would be given to a supervisor. Im. To holding my breath for anything to happen.

• Review fromMatt L.

  Date: 09/06/2022

  1 star
  I pay WAY too much for cable internet and phone. At almost $250 a month, that as much as a car payment! My family has optimum with movie channels and is paying less than me. That is not fair and I think optimum is a total ripoff.

• Review fromSue H

  Date: 09/05/2022

  1 star
  I believe that Optimum is running a scam. On July 6, 2022 I called Optimum to order cable for my sister who had just moved into a new apartment. The sales man kept wanting me to sign up for every thing that they offered. I kept telling him no, over and over again that I only wanted basic cable and phone service, but when I received the text saying they were taking $160.00 out of my account for services that I did not order. I immediately called and spoke to someone saying that they would take all of the charges off of the bill that I did not order and my monthly bill would only be $74.00. On August 22 I received a new text saying that they were with drawing $160.00 out of my account. I also opted out of auto pay and wanted a paper bill, but I see that they did not honor that request as well. I called Optimum on September 5 and was told that I owed $160.00. I told him that I was not paying for services that I did not order. I really feel that they are ripping people off.

• Review fromIlona M

  Date: 09/02/2022

  1 star
  The worst. I've spoken to 7 reps in the last week. The second rep told me I would get a phone call from them never happened. I called back to ask about the progress of reactivating my account that was put on a seasonal hold- all of a sudden I have two accounts, and no one knows what's going on, I'm on the phone with them for over an hour they're not answering my concerns but instead giving me scripted replies. When I put my account on hold I spoke with 2 separate reps both of which never informed me I have to return the equipment and matter of fact told me "You could keep it," just to receive a charge of $107.97 for not returning said equipment. If I could switch providers I would in a heartbeat.

• Review fromRyan H

  Date: 08/31/2022

  1 star
  Hello, I went to the Optimum website today and I was initially looking to find out if I was eligible for faster internet service. Unfortunately, the internet package I currently have is the fastest available due to my location (two miles outside the city limits). If my house was two miles toward the city, I would be eligible for a much faster speed. Again, this is unfortunate because the business I operate from my home is greatly dependent on internet speed. If I cannot run my business, I cannot earn an income and if I dont earn an income, I cannot keep this internet service. If this continues to be the case, I will have to cancel my service.After learning faster internet is not an option, I began trying to figure out why my bill insanely high for one of the slowest internet packages offered. I simply cant understand why I pay $103.49 for 30Mb download and 2Mb upload when someone two miles away can have 300Mb download with 30Mb upload and pay half what I pay; not to mention Fibre speeds. That is unacceptable.Why should I have to pay more for a service that is much slower?Terrible!

• Review fromKelly M

  Date: 08/31/2022

  1 star
  This is the worst company I have ever dealt with in my life no contact update service people do not show up customer service is useless Im waiting on my installation refund And I canceled everything altogether

• Review fromDoug K

  Date: 08/31/2022

  1 star
  The customer service is terrible. I was transferred from person to person and spoke to 7 different people before I gave up to fix a service issue. Maybe that is their business strategy. Make the customer support so difficult that you give up. The *********** ********** is in an offshore location where the representatives do not speak fluent English and they are not able to direct you back to a US representative.

• Review fromLouis C

  Date: 08/31/2022

  1 star
  On May 4,2022, I called Suddenlink at 4:55 pm. I spoke to an employee named ******, he works in the add or disconnect department. My service was disconnected and he told me to turn in my boxes and remotes. He told me I could go to the nearest Suddenlink office which is located in the *******, ***** mall. I picked up the label and shipped it ****** Oh May 6,2022, I spoke to ***** at 5 pm to cancel phone and internet service. He asked me why, I told him customer service and billing. He told me he would reduce my bill to $100 and I said no, he then offered me $60. He then connected me to his boss which was ***** in the retention department. ***** offered me a $40 a month deal. I told him no, and if he asked if he was getting close and then we agreed to $24.99 a month, this was for telephone and internet service. This also included 3 months free. I excepted. He then told me if I had any trouble to call him back, because this deal was being recorded and his agent code was ***. I have been getting statements since June the first for $35.73, July was $61.80. I have called several times to straighten this out and they will not let me speak to a representative. They said I must pay the past due amount. I paid it in ******* **, which is a 45 minute drive from where I live. On July 11, 2022, I called and spoke to **** told him about the deal with *****, he said he would send it to the financial department, the would get back to me with 5-7 bus. days. They have never gotten back with me. I called July 22, at 10am I talked to *****, he told me he would give me the deal for $25.99, but I had to pay $123.61 past due. I told him I wasnt, he then connected me with ******* in the billing ***** ******* then told me that ***** would be the only one I could talk to in order to resolve this problem. I am still waiting to hear from *****.

• Review fromMeredith B

  Date: 08/30/2022

  1 star
  Optimum disconnected our account without my husbands authorization verbally or written. We have paid all of our bills on time they disconnected it due to me submitting something online for a price check. Then when I tried to get it reinstated they needed my husband to confirmation. In addition to that customer service kept forwarding me to different people and nobody was able to help. After about 3 hours was it resolved. In addition to that one service rep said they would call me back and never did. This service is absolutely insane and customer service is beyond rude.

• Review fromJoshua C.

  Date: 08/30/2022

  1 star
  Absolute criminals!! Charging us for our owned equipment, and months that no service was NOT provided! NOPE!!!!! We have had problems with the service they provide, customer service, and billing for the years we have had their service. Good luck getting a Technician to arrive for a scheduled appointment. Constent interruptions to service. We finally have another service provider in our area and we elected to switch. Suddenlink/Optimum are not going to make it easy. From attempting to charge us for equipment I own to charging additional months to the credit card on file even though service is no longer being provided and cancelation requests have been submitted. Run fast and make sure to pay attention so they don't rob you blind!