Reviews

This profile includes reviews for Altice USA's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Altice USA

  1 Ct Square W Long Island City, NY 11101

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  Altice USA

  1111 Stewart Avenue Bethpage, NY 11714-3533

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  Altice USA

  6 Executive Boulevard Yonkers, NY 10701

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  Altice USA

  2137 Hamilton Ave. Trenton, NJ 08619

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  Optimum

  28 Cross St Ste 1 Norwalk, CT 06851

Review Details

• Review fromJosh H

  Date: 08/29/2022

  1 star
  My cable/internet literally goes out at least one a week. Representatives aren't capable of solving issues over the phone/chat, as they speak broken English. I requested 4 separate times to speak with a supervisor. I was told "there aren't any available." They can't get anyone to your house for at least 2 days if you have a service issue. Once I scheduled an appointment because I had no service. The technician never showed up and I was charged a $60 fee for not being home. This company is by far the absolute worst as far as providing a dependable service, and taking care of the customer. They have since changed their name to "Optimum" but haven't changed anything about the way they do business. I would recommend literally ANY other company for cable or internet.

• Review fromRobin S.

  Date: 08/29/2022

  1 star
  Very bad customer service. Was told when a tech failed to show up, after I waited all day, it happens a lot. People are left waiting for techs who are just no shows and they can't do anything about it because they can't control field techs. I have a solution, fire them if they can't show up to customers home like they are required to as part of their job. Now I'll be without internet a whole week because that's the earliest they can send another tech, who may or might not show up btw. Then I'll have to call and try to get yet another tech. This is no way to treat paying customers. SMH

• Review fromHudson K

  Date: 08/29/2022

  1 star
  Optimum is literally the only internet service wired to my building and it the worst, most unreliable ISP I have experienced. Dropouts every day, no way to turn off their "smart wifi" which means I cannot use my IOT devices, and fake promises. I called so many times and even had a tech come out to my apartment and nothing has fixed this issue. Over the phone they have promised to send me a new modem that has never appeared. Speeds never hit the 500mbs I pay for when connected via an ethernet cable either. If I didn't need internet for work I would have cancelled.

• Review fromLisa J

  Date: 08/29/2022

  2 stars
  The internet and cable worked well. But when it comes to cancelling - watch out. I called a few weeks out to cancel service and they told me I had to call back closer to the date. Spoke with a Manager - No real reason - just policy. Through this process I spoke with 2 agents - got cut off in the middle of speaking with one and also was asked 4 times for my new address to verify that they didn't have Optimum/Suddenlink services. Was on the phone a total of 42 minutes. So I called back 6 days later. Was on the phone with a rep and got cut off. Called back and got a new rep - went through same process. This is when they told me that I could only cancel on the billing date. They do not pro-rate - so the additional 5 days I wanted the service for would be a full month of billing. At no point prior to this with the 4 agents I had spoken with (and given date I wanted to cancel) did they tell me this. I asked to speak with a manager. He was helpful - but it's policy. Ended up cancelling my service early. TV for 5 days not worth it and hotspot for internet is fine. Done. Second round I was on the phone for 23 minutes. And no - they don't allow you to cancel on-line.

• Review fromGerald S

  Date: 08/28/2022

  1 star
  What I think *** not matter much to *****************, but I wish I had never heard of the name Optimum. It has been the worst night mare I've had in a very long time. I now see why your BBB marks are at rock bottom. It probably never entered the minds of bureaucrats like *****************, but especially for dinosaurs like me, that we use EMAIL as a primary means of communication with friends and businesses. So when a company overtakes the only HIGH speed internet company in town, that still supports email, and then tells the customers to take a flying leap, when nobody can continue with their years of email archives, it doesn't just build bitter feelings, it makes people want to come find you!Your support is equivalent to a bunch of kinder gardeners trying to figure out what we're saying. Maybe you should have kept a few of Suddenlink's tech support employees on a little longer. I've searched all over the web for tech support because your techs are impossible to deal with, and all I find is angry and hateful comments. Oh, some of them tell the obvious of how to set up a new email server, but nobody seems to understand how the mechanisms of multiple email addresses are interlinked and carry over from Suddenlink.I would give anything to find an alternate service provider with gigabit bandwidth and email service. Have a nice day, because I haven't had a nice day since August 7th.**

• Review fromLorraine C

  Date: 08/27/2022

  1 star
  I have had recently and previously a real problem with Optimum resolving my billing and/or service issues.I recently had an issue with my interent relating to a new modem that Optimum shipped to me. After following their instructions for 2 1/2 hours, the internet was still not working. I needed to put my old modem back online in order to perform my interent working duties. It did not work. I call technical support and was on hold for over 1 hour and then they disconnected my phone call. I called again and had to go through the same conversation and was disconnected again after another hour. I called again and they said they can't figure out how to get my old modem back to my account and told me that they would call me back the next day....WHICH THEY DID NOT...I had to call again and do they same thing over and over with another person with not results...they did not know how to fix it....THIS IS UNACCEPATABLE....AND RIDCULOUS. I had to resort to calling in someone (not from Optimum) and pay them...After 1 hour they figured out, not going by the Optimum instructions, how to get the new modem working....

• Review fromKeith K

  Date: 08/27/2022

  1 star
  What a terrible experience. I had suddenlink but they becamce Optimum. It took me about a month to get an appointment to upgrade service and new modem. As it's a rental property 6 hours from my house we made a trip to let the guy in. Appointment was August 26 between ****. They didn't show up so I called and message said my appointment was between 3:45 and 4:45. Inconvenient after waiting all morning but still ok. No showed once again so I called in and the automatic response told me I had an appointment on September 5th. They did not call me to even let me know. I had to call them. A full day wasted and no resolution.

• Review fromJoanne M

  Date: 08/24/2022

  2 stars
  Due to extremely slow internet speeds that kept kicking me out of my work interfaces and an increase in price I was convinced to switch over to Fiber. Since going live with Fiber (they had to come out twice because the outside hookup wasnt working) I have now been down three times for 4-6 hours. This has cost me time problem solving different issues, work productivity for two jobs, a loss of income from one job which is needed to pay for bills like this one, and even now Im using my hotspot data which just charged me extra because it has been overused for the month, and a ton of frustration. They keep telling me there is no outage but I have multiple neighbors out in my area. What does it take to call it an outage in an area? 100 people affected? 500? ****? Staff- they cant find my phone number without trying different searches, they cant find my name (hasnt changed in 27 years since Ive been with them), they keep you on the phone to have you turn the system on and off and then they try on their end, etc. I dont have an hour to sit on the phone pressing buttons and hoping it works. they are incompetent. The last girl didnt know how to look up an outage (i just made her go get help to see how to do it), two before her refused to do anything about a tech until I went through the steps and couldnt find an outage yet the one right after her found it right away, and a manager is never available but may call back in 24 hours. Just when someone is going to come out to your home it magically starts working until next week. Its now a joke with my neighbors which day/time will it go out next week. Inconsistent customer service and service issues. 3x in a month is excessive for a new product. They should have tested it before putting it on unsuspecting customers.

• Review fromTruthfully Yours

  Date: 08/24/2022

  1 star
  I thought upgrading to fiber would have been better. Boy was I wrong!!! Lets start with the install. A technician arrived at my residence on time so that was a plus. But while in my home the male was on a call with earbuds in that at first I though was the office. Come to find out he was on a video call with a woman that I could see walking around a home cleaning up and such. Then when he left he refused to take the old modem that belonged to Optimum and left all his trash inside and outside my home.Now since Ive had the fiber connected I have had constant issues with no service for my internet. And since there arent a large number of customers in my area that have switched to fiber they dont consider it an emergency outage when we all have an outage. Why am I paying more for faster internet when it only occasionally works?

• Review fromSusan C

  Date: 08/24/2022

  1 star
  Altice prorates your **** when you start your service, so they receive payment from when you become a new customer. They won't prorate their service when you leave. They make you pay for an entire month, even if you're not living in your old residence. Why should I pay for service when I'm not living there? I'd give them a -0- star rating if I could.