Reviews

This profile includes reviews for Worthy.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Worthy.com

  25 West 45th St 2nd Floor Manhattan, NY 10036

  
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  Worthy.com

  20 W 37th St Fl 12 New York, NY 10018-7365

  

Review Details

• Review fromMargo R

  Date: 03/31/2024

  5 stars

  Margo R

  Date: 03/31/2024

  I was pleasantly surprised with Worthy. I sent my mother's custom diamond ring which was appraised for $14K. After auction I was offered less than $2,5K with a reserve price of $6K. I was asked by **** if I wanted to change the reserve price and I did for $2,500 and it quickly sold it, but I confused the reserve price with the opening bid, being a novice. I told her I did not want to sell it for such a low price, so she stopped the sale for me. I was so impressed. They did send back my ring. I believe they are an ethical company although the diamond buyers want something for nothing. It works if you want a quick sale of a diamond. *** and **** were great!
  

  Worthy.com

  Date: 04/01/2024

  Hey *****, Thank you for sharing your experience with us, and we're glad to hear that overall, you found our service to be pleasant and that *** and **** were able to assist you effectively.We apologize for any confusion regarding the reserve price and opening bid. We understand that this can be a complex process, especially for those who are new to selling valuable items. Your feedback is valuable to us, and we appreciate your understanding as we strive to improve our communication and clarity in such matters.We're pleased that **** was able to promptly address your concerns and stop the sale when you expressed your desire not to sell at a lower price than anticipated. Ensuring that our customers are satisfied with the outcome of their auctions is important to us, and we're glad we could assist you in this regard.Thank you for your feedback, and if you ever consider selling again in the future or have any questions, please don't hesitate to reach out. We're here to help.The Worthy Team

• Review fromDenny T

  Date: 02/29/2024

  5 stars

  Denny T

  Date: 02/29/2024

  Worthy made our entire experience a breeze! ***** and **** were extremely knowledgeable and I felt well taken care or and at the same time, learned a lot about gems and jewelry. Will be back and would highly recommend!!
  

  Worthy.com

  Date: 03/04/2024

  Hi *****,Thank you immensely for taking the time to share your wonderful experience with us! We're thrilled to hear that ***** and **** provided you with exceptional service and made your experience with Worthy both enjoyable and educational.At Worthy, we take pride in ensuring that our clients feel well taken care of while also imparting valuable knowledge about gems and jewelry. We're delighted to hear that ***** and ****'s expertise enriched your experience.Your recommendation means a lot to us, and we're honored that you would choose to return to us in the future. Should you have any further questions or need assistance, please don't hesitate to reach out. We're here to serve you and exceed your expectations at every opportunity.Looking forward to welcoming you back to Worthy!The Worthy Team

• Review fromBarbara V

  Date: 02/23/2024

  1 star

  Barbara V

  Date: 02/23/2024

  Terrible experience using Worthy. Never use this company. They had ***** come to my hometown to pick up my rings with I sent with documentation on their classification and they requested that I sign a document that gives them approval to remove my diamonds. Within a few days I got an email that my rings would not "perform well" in auction and had me drive over an hour to a ***** store to pick them up. Not I have to go to a geologist to ensure my rings still have their diamonds intact. Horrible experience. Plus their phone number showed up as Scam and they disconnected it after I tried reaching them. Horrible company.
  

  Worthy.com

  Date: 02/29/2024

  Hello ****************,
  
  As part of our authentication process, our lab team completed an initial physical assessment of your jewelry after your package arrived at our office on February 16th. Unfortunately, it was determined that your items did not meet the minimum criteria for auction, primarily due to the clarity of the center diamond. You were informed of our team's determination as well as our request for you to confirm the shipment location for your jewelry's return that same day.
  
  You were presented with the option to have your jewelry be shipped to an approved ***** location where it would be held securely until pickup or to have the jewelry shipped to you directly. Based on your selection to have the jewelry returned to *****, which was made on February 17th, a confirmation email of this selection was immediately sent and our team proceeded with final steps for the shipment. You were notified on February 19th that your jewelry had been shipped and you were provided with the ***** tracking information. As a courtesy, we also notified you on February 21st that your package was now ready to be picked up from the ***** location you previously confirmed.
  
  If were not confident well be able to help reach a successful sale through our platform, well let you know right away. As a reminder your jewelry was promptly returned, and completely free of charge. Despite our best efforts, we recognize this experience did not go as expected and a member of our team will follow up with you directly to determine any remaining steps we can take to thoroughly resolve your concerns.
  
  Thank you,
  
  Worthy Team

• Review fromMeryl H

  Date: 02/20/2024

  5 stars

  Meryl H

  Date: 02/20/2024

  What a great experience from start to finish. I worked with *************************** who was professional and kept me posted every step of the way. I highly recommend Worthy!!!
  

  Worthy.com

  Date: 03/04/2024

  Hi *****, Thank you immensely for sharing your delightful experience with us! We are thrilled to hear that *************************** provided you with exceptional service and made your journey with us truly memorable.At Worthy, we strive to ensure that every step of the process is smooth and transparent for our clients, and we are thrilled to know that *********'s professionalism and attentiveness contributed to your satisfaction.Your recommendation means the world to us, and we are grateful for your trust in our services. Should you ever need assistance in the future, please don't hesitate to reach out. We look forward to serving you again and continuing to exceed your expectations.The Worthy Team

• Review fromsuzie b

  Date: 02/06/2024

  5 stars

  suzie b

  Date: 02/06/2024

  ********* is the best!! ;) she sold ring over the amount proposed!! Worthy is the best place and right decision!! ;)
  

  Worthy.com

  Date: 03/04/2024

  Hi *****, Thank you for taking the time to share your experience with *********! We think they are pretty great too! Please don't hesitate to reach out again should you ever need any further assistance with selling other pieces. We'd be happy to partner with you again.The Worthy Team

• Review fromPascal Z

  Date: 02/02/2024

  1 star

  Pascal Z

  Date: 02/02/2024

  Worthy is a misleading business that unfairly takes advantage of the seller. They estimated an engagement ring for $2000 and at the end it sold only for $1500 minus their fees. They asked for the center diamond to be removed to create a 360-video and then they don't do the video. They respond slowly to emails or ignore them. After the ring sold, the money was supposed to be paid out within 3-5 days. Only after numerous follow *** the money was finally paid out after 10 days! Their excuse was that it was an oversight. Overall the process was very confusing and how things were handled was unprofessional. I can't recommend Worthy.com. I am sure there are other more reputable companies out there.
  

  Worthy.com

  Date: 02/05/2024

  Hello ****************,
  
  
  First and foremost, congratulations once again on the successful auction of your engagement ring. We appreciate having had the opportunity to partner with you on the sale and value any feedback provided for your experience. In light of the concerns expressed, we'll focus on taking any remaining steps with you directly to ensure they are appropriately addressed.
  
  
  As a reminder, you were notified the payment for your sale was issued on February 1st, 6 business days after the sale was finalized on January 24th. Normally payments are issued within 5 business days from the sale date and we regret any concern or frustration that was created by the delay.
  
  
  The estimation range of $1,500 to $2,000 you were provided with on January 11th, **** was before the in-person evaluation our expert gemologists conducted several days later, once all auction preparations were completed. Your 2022 *** grading report was compared with current market trends for jewelry of comparable quality and characteristics and based on our team's assessment, a recommended reserve price was presented to you at that time.
  
  
  After confirming your approval to unmount the center diamond for the 360 imaging, our photography team obtained the imaging as part of the steps taken to prepare your jewelry for auction. To clarify, the 360 imaging is visible to buyers who are viewing your auction.
  
  
  As part of thoroughly resolving the outlined concerns with your experience, you can expect to hear from a member of our team on Monday. We look forward to clearing up any remaining confusion and improving your overall experience with our company.
  
  
  Thank you,
  
  
  Worthy Team

• Review fromHoward T

  Date: 01/30/2024

  5 stars

  Howard T

  Date: 01/30/2024

  ****** was friendly, knowledgeable, and professional. She made the process easy.
  

  Worthy.com

  Date: 03/04/2024

  Hi ******, Thank you for taking the time to share your experience with ******! We think they are pretty great too! Please don't hesitate to reach out again should you ever need any further assistance with selling other pieces. We'd be happy to partner with you again.The Worthy Team

• Review fromLaurie R

  Date: 01/28/2024

  4 stars

  Laurie R

  Date: 01/28/2024

  Worthy was great and I would use them again. The only hiccup was the time it took for payment (they went over the estimated time and I had to reach out to them to get it rectified), but even then people were very communicative about the process. Overall, great experience!
  

  Worthy.com

  Date: 02/01/2024

  Hey ******, We appreciate the feedback you've shared about your experience. Our success comes from your success so thank you for choosing to partner with us. We look forward to any future opportunities to work with you again!The Worthy Team

• Review fromNorman P

  Date: 01/27/2024

  5 stars

  Norman P

  Date: 01/27/2024

  We had a very good experience at every step of the way. We began by getting an offer from a local jeweler. Then we sent our diamond pendant to Worthy.com. After the appraisal step, their recommended reserve price (with 95% chance of success) was similar to the offer we already had, which would have meant that we would have netted less after commissions. Accordingly, we chose to set a higher reserve for the auction, so as to ensure a sale would net us a better price than we could get locally. The initial auction barely exceeded our reserve, but Worthy recommended extending the auction for an addition period in order to attract more bidding. Ultimately we were able to net a price (after commission) more than 30% higher than the local offer! The entire process was transparent and easy to understand, thanks to the attentiveness of ****** and her associates at Worthy, who answered all our questions along the way. We would not hesitate to use this company again or to recommend it to others.
  

  Worthy.com

  Date: 02/01/2024

  Hi ******, Thank you for taking the time to share your experience with ******! We think they are pretty great too! Please don't hesitate to reach out again should you ever need any further assistance with selling other pieces. We'd be happy to partner with you again.The Worthy Team

• Review fromMelissa B

  Date: 01/27/2024

  5 stars

  Melissa B

  Date: 01/27/2024

  Got my watch sold at a great price! I would definitely recommend it!
  

  Worthy.com

  Date: 02/01/2024

  Hi *******, Thanks for taking a moment to share your feedback. We appreciate having had the opportunity to work with you! The Worthy Team