Business Profile

Anesthesiologists

North American Partners in Anesthesia L.L.P.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for North American Partners in Anesthesia L.L.P.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

141 total complaints in the last 3 years.
27 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/17/2024
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bill ID is ************** account number: ********. I am getting billed for something that insurance has paid in full for. I have reached out to the company previously and I am now receiving a past due notice. Company is predatory in nature and this needs to be removed immediately as this has been completely paid for by my insurance company.
Business Response
Date: 01/18/2024
BBB CASE#: ******** (******** /NAPAPA/*******)
**** of ************ received an inquiry regarding a patient that we provided anesthesia services to on 10/16/23 at Gastrointestinal Endoscopy Ctr. Our office conducted a full review of the billing for the services for this patient and below is a summary of our findings.

************* has been added to this account, and the account updated to stop billing to the patient. ************* will be filed shortly. We have no record of insurance processing this claim. The patient can provide a copy of the explanation of benefits for us to review by emailing it to ********************************

Our goal is to provide exceptional patient care and excellent customer service to all of our patients and their families and apologize for any inconvenience this may have caused.
Customer Answer
Date: 01/18/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory for now and, for the time being, the matter has been resolved.

Sincerely,

*****************************
Initial Complaint
Date:01/10/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company wants me to pay out of pocket for services during my surgery. It states no insurance applied and the total is over $11,000!! I have called repeatedly and spoken to numerous agents. I have insurance and my insurance will cover it 100 percent! I give them my insurance and they say that they will take care of it yet I continuously receive a past due bill in the same amount still sitting no insurance applied
Business Response
Date: 01/12/2024
BBB CASE#: ******** (******** *******/******)
**** of ************ received an inquiry regarding a patient that we provided anesthesia services to on 8/10/23 at UPMC Pinnacle West Shore. Our office conducted a full review of the billing for the services for this patient and below is a summary of our findings.

The patients insurance has been added to the account and the claim will be filed shortly. Bills to the patient have stopped and the online portal should show a 0- balance by next week

Our goal is to provide exceptional patient care and excellent customer service to all of our patients and their families and apologize for any inconvenience this may have caused.
Initial Complaint
Date:01/03/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My account number is ********. My son had ******************** through **** for dental surgery at a surgery center on 17/19/2023. I was not told before the procedure that I would be billed for anesthesia separately from the surgery center fees I already paid. NAPA is attempting to charge me out of pocket, even though I have valid health and dental insurance. I have called more than ten times and had my insurance representative call to provide my insurance information to them. Every time, they claim to have no insurance information on file. I give them the insurance information every call and they tell me they need 30 days to process it. However, after 30 days, no changes are made, and the claim still has not been submitted to my insurance provider. The amount is for $4230.49.
Business Response
Date: 01/05/2024
BBB CASE#: ******** (******** /NAPAPA/*****)
**** of ** received an inquiry regarding a patient that we provided anesthesia services to on 7/19/23 at ***************************. Our office conducted a full review of the billing for the services for this patient and below is a summary of our findings.

The charges on this account were updated to bill to insurance as of 8/11/23. We are currently updating to file to updated insurance information.

Our goal is to provide exceptional patient care and excellent customer service to all of our patients and their families and apologize for any inconvenience this may have caused.
Customer Answer
Date: 01/05/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

If the billing was updated to insurance on 8/11/2023, why is it still being processed by your company five months later? This needs to be submitted to my insurance company immediately so they can review it.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*********************

Business Response
Date: 01/08/2024
This account was removed from billing to the guarantor in August of 2023, and filed to insurance. We are in the process of updating the account to file to the correct insurance plan. This guarantor is welcome to follow up with me directly, ***************** ************, **********************************
Customer Answer
Date: 01/08/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*********************
Initial Complaint
Date:01/03/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a veteran of active service. I had emergency surgery in June of 2023. The surgery was covered by the ********** of ******** Affairs.In August of 2023, I received an invoice from NAPA regarding the surgery. I called NAPA and explained that the surgery was covered under my ******** benefits. The representative claimed to have no knowledge of my ******** coverage, so I provided the information. The representative said they would update my case and advised me to disregard the invoices.In September 2023, I received another invoice and called NAPA again. This representative said they saw the notes from the previous call in August and said that they would update my file and disregard the invoices. Another invoice arrived in October 2023, so I called again. This time they said that the claim was with NAPAs internal claims department and that the claim was being addressed. I was then told to disregard the invoices.November 2023, another invoice arrived so I called NAPA again. This time the representative said that the original bill had been paid and that I had just received a duplicate invoice. They said the dispute would take about 30 days and that I would receive no notice of results when the case was done.I received another invoice for the same charge in December 2023, so I called NAPA again. This representative confirmed what the last representative had said. The original invoice had been paid and the current invoice was a duplicate to be disputed so I did. Again. This representative told me to disregard future invoices.January ****, I received yet another NAPA invoice. Only this invoice says the amount owed is past due as of December 2023. **** admitted that they were paid and, yet I continue to receive invoices from them for the same thing. I called NAPA again but, this time, their toll-free number did not work so I had to search around for a new number. I have been on hold for 2 hours as I write this review.
Business Response
Date: 01/05/2024
BBB CASE#: ******** (******** /NAPAIL/********)
**** of ** received an inquiry regarding a patient that we provided anesthesia services to on 6/13/23 at HSHS ** ********** ********* Our office conducted a full review of the billing for the services for this patient and below is a summary of our findings.

We are in contact directly with this patient. The VA CCN information has been added to the account and will be filed soon. Patient billing has been stopped.

Our goal is to provide exceptional patient care and excellent customer service to all of our patients and their families and apologize for any inconvenience this may have caused.
Initial Complaint
Date:01/02/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a bill from **** in January of 2023 for the amount of *******. My insurance paid the enitire bill except for 500, which I paid. The orginal account was ******** and was nothing owed. As soon as I paid that balance I was immediately issued an identical bill under a different account number ********. I have called repeatedly until I was eventually told that I needed to pay ****** to clear up an adjusted balance but needed to pay it immediately on the phone to the supervisor which I did. At this point I was desperate to be done with this entire situation. I was asked to submit my EOB proof of insurance payment which I did. They then reissued the same duplicate bill minus the ******. I called back and was told that in fact I didn't owe the ****** and should never have been told this and they will be giving me refund. Meanwhile I continue to receive the same duplicate bill that was paid already however now with threads of potential credit action. I have called several more times, and am now being told that there has been an adjustment (to the duplicate bill) and I now only owe ******. I have asked them repeatedly to send me that bill in writing which they will not. They continue to re-issue the duplicate bill and keep saying its under review but is showing in the system that it was a mistake so just wait. I have asked several times for it to removed but they will not. I have written emails to them outlining specifics of this case, and they sent me an itemize reciept that shows a bunch of credits but nothing that corrects the error tothe proper balance. I recorded my entire conversation with them where they say the bill is a mistake and not accurate and that I just need to wait for it to clear their system and ignore the bills, text messages and emails that they continue to send. They are trying to SCAM by issuing duplicate bills and changing the account number so it appears like you owe them money. I have all the proof. PLEASE GET THIS RESOLVED ASAP.
Business Response
Date: 01/04/2024
BBB CASE#: ******** (******** ****/*******)
AA of ******** received an inquiry regarding a patient that we provided anesthesia services to on 12/28/22 at ******************** Hospital. Our office conducted a full review of the billing for the services for this patient and below is a summary of our findings.

Duplicate charges were created in error, and billed to insurance in error. The duplicate charges have been removed. This was a cosmetic procedure that should have been pre-paid before the procedure was done. The estimated cost of $1238.00 was for 90 minutes of anesthesia time. The actual anesthesia time was 155 minutes, but we have accepted $1238.00 as payment in full. This account now has a zero balance.

Our goal is to provide exceptional patient care and excellent customer service to all of our patients and their families and apologize for any inconvenience this may have caused.
Customer Answer
Date: 01/09/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and they have finally zeroed out my account and corrected their error. Unfortunately it took this route to obtain a resolution that could have been dealt with as soon as they were made aware on numerous occassions over several months. I find that this resolution of correcting and zeroing out the account has resolved the matter. Given that they have made reference to the nature of my medical procedure in their response I request that this not be published to protect my privacy and information that I do not want shared publicly. Thank you

Sincerely,

*******
Initial Complaint
Date:12/28/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This business keeps sending me a bill for anesthesia service, but they refuse to bill my insurance. When you call in, they give you a call back, they called me at 8 oclock at night, ******* acts like they cant hear you then hangs up. This was my experience both times I tried to call. I mailed them a copy of insurance card twice as well. They seem like a scam but when I check them out online it says they are legit, but they need to bill my insurance and leave me alone. I already met *** out of pocket for the year and do not owe them anything.
Business Response
Date: 01/04/2024
BBB CASE#: ******** (******** ************)
**** of ** received an inquiry regarding a patient that we provided anesthesia services to on 8/3/23 at the **** ************* Hospital. Our office conducted a full review of the billing for the services for this patient and below is a summary of our findings.

The insurance has been added to the account and the claim will be filed soon.

Our goal is to provide exceptional patient care and excellent customer service to all of our patients and their families and apologize for any inconvenience this may have caused.
Customer Answer
Date: 01/04/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

They only replied saying they will bill my insurance soon. But they have had the info for months. I will believe it when I see proof, like an EOB from my insurance company. I think they need to provide date bill was submitted at the very least. Or say they will stop sending me bills without billing my insurance. I wasnt the only one on this site with this exact same complaint about this company.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*******************

Business Response
Date: 01/05/2024
The insurance information was loaded to this account on 1/3/24. The process for ** to file the claim has been started. Part of that process is to update the account to stop billing to the patient. This account reflects a zero patient responsibility on our online portal. This patient is welcome to reach out directly to our **************** Coordinator Hope ***** ************ ********************************** for updates or any concerns or questions.
Customer Answer
Date: 01/05/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. I suppose I will have to file a new complaint if they bill me again.

Sincerely,

*******************
Initial Complaint
Date:12/28/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had surgery on 6 October 2023 at ******************************** in North ********* All medical center bills associated with the procedure had cleared by 6 Nov 2023 with my insurance company (Tricare East). I have no co-pays or cost share since I have met deductible and catastrophic cap for the year. I received a bill for $1,411.48 from North American Partners in Anesthesia (account # ********; bill ID *************** that was printed on 12 Dec ********************************************* payment. I checked with *************** (Tricare East) and there was no claim submitted for anesthesia charges. I called the customer service line and remained on hold for approximately 1 hr, after which I opted for a call back. Call back has not been received. Additionally, the bill stipulates that if I pay on-line I can get a 50% discount ($635.17)!! Pretty strange. "If you act now...but wait there's more!" I have to admit that I have never seen this before. Regardless, the claim needs to be submitted to Tricare East for payment. My bill will be $0, as the deductibles and catastrophic cap have been met for 2023.
Business Response
Date: 01/03/2024
BBB CASE#: ******** (******** ************)
AA of North ******** received an inquiry regarding a patient that we provided anesthesia services to on 10/6/23 at ********************************. Our office conducted a full review of the billing for the services for this patient and below is a summary of our findings.

We are in touch with this patient and getting Tricare East filed

Our goal is to provide exceptional patient care and excellent customer service to all of our patients and their families and apologize for any inconvenience this may have caused.
Customer Answer
Date: 01/17/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

filed a BBB complaint, after which I was contacted and told they would file the claim with Tricare East and would be contacted when done. I was never contacted again confirming the filing, as I was told would be done. The response to my prior BBB complaint was provided on 3 January **** and indicated they would file the claim; however, again, this has not yet been done and I have since received yet another bill ***** ID *************** for $1,411.48 with a stipulation that payment is past due. I again attempted to contact the business with no response. The claim needs to be submitted to Tricare East for payment. My bill will be $0, as the deductibles and catastrophic cap were met for 2023. This is completely UNSAT and unprofessional, to say the least.

*****************************

Customer Answer
Date: 01/19/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

The response is very much appreciated; however, given that I have had to reinstate this complaint once already, this complaint needs to remain open until filing the claim with ******* has been completed and verified and until such time that the subsequent billing statement is accurate (primary goal as categorically defined in this complaint is billing adjustment). As previously stated, my deductible and catastrophic cap was met for 2023 and I should have no bill. Thank you again. I look forward to closing this out.

*****************************

Business Response
Date: 01/23/2024
The Tricare claim was created on 1/20/24 and is being sent to Tricare. The account has been updated to stop billing until Tricare has fully processed. Feel free to contact **** ********************** Coordinator, ************, *********************************** with any questions or concerns.
Initial Complaint
Date:12/27/2023
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On September 8th I had a procedure done that required anesthesia. I received a bill from North American Partners in Anesthesia in October for $394.92 due by 11/01/2023. I paid the bill on 10/29/2023 in the amount of $394.92. On 11/05/2023 I received my EOB (Explanation of Benefits) stating that my insurance had paid this bill in full and that I owed nothing. I called NAPA on 11/06/2023 and spoke to *****. She said that they had just received my EOB and would issue a refund. By 11/21/2023 I still had not received it so I called back and spoke to ***** who told me it would take 30 days from my initial phone call to be refunded. Well, that day came and went with no refund. I have received a bill from a medical provider in the exact amount that I actually do have to pay from this procedure. I am unable to make the payment without my refund that NAPA prematurely billed me for. I have called December 1st, 8th, 15th and 26th without any answer as to when I would get my refund. **** took my money out of my account in less than 24 hours but I can't get it refunded in 50 days?? I need this money back. I do not just have $400 laying around to just keep paying bills that I was unfairly billed in the first place. I want my refund.
Business Response
Date: 01/08/2024
BBB CASE#: ******** (******** /NAPAPA/******)
**** of ** received an inquiry regarding a patient that we provided anesthesia services to on 8/3/23 at *************************. Our office conducted a full review of the billing for the services for this patient and below is a summary of our findings.

The refund for $394.92 has been escalated to the ************** and will be sent as soon as possible. Our refunds department is working as hard as they can to process a backlog of work.

Our goal is to provide exceptional patient care and excellent customer service to all of our patients and their families and apologize for any inconvenience this may have caused.
Customer Answer
Date: 01/14/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

I had a procedure done on 09/08/2023. NAPA sent me a bill on 10/12/2023 in the amount of 394.92. Account Number ********. The bill was due by 11/01/2023 so I paid via credit card on 10/29/2023. On 11/05/2023 I received my EOB and it showed that my insurance had covered all of this cost. On 11/06/2023, I called and spoke to Penny and requested a refund. She said they had just received my EOB and a refund would be refunded in 30 days from that call. I called again on 11/21/2023 and spoke with Gayle just to be sure the ball was rolling. She said that it will take up to 30 to receive my refund. Well, that day came and went with no refund back to the card for which I paid. I have now received the 3rd attempt to collect 394.92 from the medical provider that I actually do have to pay from this procedure. I am unable to make the payment without my refund that NAPA prematurely billed me for. I have called December 1st, 8th, 15th and 26th without any answer as to when I would get my refund. NAPA took my money out of my account in less than 24 hours but I can't get it refunded in what is now 68 days?? I need this money back. I do not just have $400 laying around to just keep paying bills that I was unfairly billed in the first place. I want my refund.

********* ******

Business Response
Date: 01/24/2024
On 1/23/24 he refund of $394.92 was keyed to go back onto the card originally used the make the payment. Please allow one to two weeks for this transaction to fully process across the banks involved and be added back into your account.
Customer Answer
Date: 01/27/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

********* ******
Initial Complaint
Date:12/22/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is my fifth attempt in contacting North American Partners in Anesthesia for a billing dispute that has yet to be resolved. I received our bill from NAPA, statement date of 9/26/23 and due date of 10/16/23. Total amount owed: $206.93.I paid the bill promptly on 10/2/23 for $206.93. I did not receive an email confirmation email or receipt of our transaction, so I resubmitted the payment for $206.93. Unfortunately, resulted in a duplicate transaction and payment. Both transactions occurred on 10/2/23 within SECONDS of one another at 11:33AM and 11:34AM. We immediately called NAPA to request a refund and had to go through a very long and unnecessary process to "file a claim" that we were told would be reviewed withing ***** days. We waited 60 days and the refund had not been processed. Thus we attempted to call back THREE more times to discuss the matter. During these phone calls I was first told the excuse that NAPA had changed payment processing platforms and thus the refund request was lost in the queue and not processed. The second phone call I was told that there was a balance on my account that my INSURANCE PROVIDER owed and thus my account could not be refunded until that amount was paid. Again, this was not a PATIENT balance, but a balance owed by my insurance provider. Each time we call we are given another excuse as to why an immediate refund cannot be initiated and that our claim needs to be processed and "reviewed in the queue" for another ***** days.In one word: unbelievable. This business and it's billing practices are a complete scam. This situation couldn't be more clear. We have all documentation (as does NAPA) of the accidental duplicate payment and are still awaiting the refund of $206.93. There should be no review process necessary. I have continued to call NAPA with no resolution and am now attempting another method of communication. Please contact me and issue refund as soon as possible.
Business Response
Date: 12/22/2023
BBB Case # ******** (CALLAWAY)Account ****************

********************** received an inquiry regarding a patient that we provided anesthesia services to on August 30,2023, at ************************. Our office conducted a full review of the billing for the services for this patient and below is a summary of our findings.

We billed the patients insurance Anthem Health Plans of Virginia on behalf of the patient. ************* applied $206.93 to the patients co-insurance which we subsequently billed to the patient.

In error, the patient paid the amount we billed twice.

We have now processed a refund to the credit card that was used to make the payment in the amount of $206.93. Please allow a few days for this to reflect on the credit card account.

Our goal is to provide exceptional patient care and excellent customer service to all of our patients and
their families and apologize for any inconvenience this may have caused. Please feel free to contact me
should you need any further information.

kind regards,

***************************
North American Partners in Anesthesia
Pod ******** **** Patient
**************************************
Initial Complaint
Date:12/20/2023
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had surgery in September 2023. All bills had cleared by 12/1/23, since I had made my deductible. I recieved a bill for $13,228.12 from North American Partners in Anesthesia that was printed on 12/11/23. I looked at my Insurance Company's website, and I could not see any claim for anesthesia charges. I called the customer service line for the ******************** company. I was on hold for a long time. I finally agreed to take a call back. I was called back 6 hours later at 9:30pm EST. The agent could not verify my account based upon me providing date of birth and address. I was very skepticle in providing information over the phone, since my last name was not spelled correctly on the bill. The entire process felt like a scam. I would be careful in dealing with this company!!!!
Business Response
Date: 12/21/2023
BBB Case # ******** (******)Account ****************

********************** received an inquiry regarding a patient that we provided anesthesia services to on September 25, 2023,at St. ******* Hospital GA. Our office conducted a full review of the billing for the services for this patient and below is a summary of our findings.

The demographics provided to us by the facility did not provide the patients insurance information.

We have now been able to obtain the patients *************** information from the facility and will be billing the patients insurance on behalf of the patient.

Our goal is to provide exceptional patient care and excellent customer service to all of our patients and
their families and apologize for any inconvenience this may have caused. Please feel free to contact me
should you need any further information.

kind regards,

***************************
North American Partners in Anesthesia
Pod ******** **** Patient
**************************************
Customer Answer
Date: 12/24/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*******************

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North American Partners in Anesthesia L.L.P. is NOT a BBB Accredited Business.