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Business Profile

Laundry Equipment

CSC ServiceWorks, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Laundry Equipment.

Important information

  • Customer Complaint:
    Please be advised that due to the high volume of complaints for this business, BBB publishes 1 out of every 5 complaints handled through our conciliation process.

Complaints

This profile includes complaints for CSC ServiceWorks, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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CSC ServiceWorks, Inc. has 87 locations, listed below.

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    Customer Complaints Summary

    • 971 total complaints in the last 3 years.
    • 294 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/17/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      At the beginning of May, our washer/dryer sets had gone up .50 for each to use. Residents were furious and this was not authorized by the owners of the building. Request was made to immediately set them back to the original fees on May 8. They have not been adjusted yet so I called myself only to be a told a new excuse. They are conducting a "Pilot Program" for all machines to see if it impacts use. If it doesn't they plan to leave the prices and this increased price. I told them we had no knowledge of this , was never given an option and we have a contract, they cannot play with our prices when they feel like it. I demanded to have the prices set back on the machines (they can do this via internet/web no physical visit is needed) ASAP. This is totally unfair, our residents have to wash their clothes so usage will not change we have no other options!!!! People cannot and should not have to drive somewhere to try to save money when laundry is provided onsite. This is total robbery

      Customer Answer

      Date: 06/11/2024

      At this time, I have been contacted directly by CSC ServiceWorks, Inc. regarding complaint ID ********, however my complaint has NOT been resolved because:

      They admitted fault but have not adjusted our prices as of yet.  

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.

      Sincerely,

      ***************************

      Business Response

      Date: 06/27/2024

      Hello, *****,

      Thank you for following up on your concerns.

      After partnering with the representative for your account, we confirmed the prices were adjusted to $2.00.

      For additional questions or concerns, please contact your account representative directly. 

      Regards,

      CSC ServiceWorks 

    • Initial Complaint

      Date:05/14/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Regrettably without input from residents, The Park Apartments managed by ***** Management hired CSC ServiceWorks to install four laundry machines. The promotional materials require you to download an app called CSCPay Mobile but there is another app, CSC GO which their phone line promotes. The app repeated bills customers without starting machines (this is my third time) and the service request option on their app does not include a refund request nor does it include any applicable issues. The phone line on the machine is not actually manned. "*****" hung up on me after I finally got through to someone because I had not called the correct department for a refund and under the guise of transferring, ended the call. He had me sit on a silent hold for multiple minutes for no reason at the beginning of the call then acted annoyed I hadn't hung up in the prolonged silence.If you go to the website to place the request, it tells you you need to use the app. If you go to the app, there is no refund request option. If you go to the help page in the app, it tells you to follow instructions that do not work for the app. The phone line has hold times of up to 20+ minutes and it's the only way you can actually file a refund request.

      Business Response

      Date: 06/07/2024

      Good afternoon, ******,

      Thank you for contacting CSC ServiceWorks. We sincerely apologize for any inconvenience and for failing to meet your expectations. CSC takes pride in ensuring our consumers receive Best-in-Class customer service.

      The property complex utilizes the CSCPay mobile application.

      Below is the process to request refunds via the application:

      Using the app's service request feature, you can report malfunctioning machines individually, one at a time. Submitting the ticket will immediately begin the scheduling process for dispatching a

      technician.

      Once the machine(s) are reported, request a refund within the app by using the "Request Refund" option in the "More" tab.

      For *********** please select 'Mobile Account Refund," as the Credit/Debit option is only for closing the account entirely. 

      If funds were lost in two or more machines, and you need assistance with a live agent, call ************ and choose option 1 for Customers and then option 3 for Mobile App requests.

      If you still need assistance with your refund concern, please provide detailed information on how the funds were lost and the estimated amount.  

      Regards,
      CSC ServiceWorks


      Customer Answer

      Date: 06/07/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

       Their response is verifiably false as shown in the screenshots from their app attached. None of the elements they claim are in the app are in the app, none of the processes they claim they have can actually be followed, and they are continuing to steal money through this system.

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ****** *******




       

      Business Response

      Date: 06/21/2024

      Good afternoon, ******,

      Thank you for contacting CSC ServiceWorks. We sincerely apologize for any inconvenience and for failing to meet your expectations. CSC takes pride in ensuring our consumers receive Best-in-Class customer service.

      The property complex utilizes the CSCPay mobile application.

      Below is the process to request refunds via the application:

      Using the app's service request feature, you can report malfunctioning machines individually, one at a time. Submitting the ticket will immediately begin the scheduling process for dispatching a
      technician.

      Once the machine(s) are reported, request a refund within the app by using the "Request Refund" option in the "More" tab.

      For *********** please select 'Mobile Account Refund," as the Credit/Debit option is only for closing the account entirely. 

      If funds were lost in two or more machines, and you need assistance with a live agent, call ************ and choose option 1 for Customers and then option 3 for Mobile App requests.

      Your desired refund resolution will not be honored.

      Regards,
      CSC ServiceWorks

    • Initial Complaint

      Date:05/11/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Following are the three requests for refund I made on the *** Web site and that were rejected by the site for unknown reasons. Same thing happened last time I requested a refund. Very annoying to spend time writing the three separate requests *** now requires for the same machine and then getting no approval. And why don't the coin-return buttons on the machines work?120-CWS Refund Request 1 of 3: I selected Warm and Delicate, inserted 4 quarters, and pushed Start. Nothing happened, and then the readout switched from "24" to "E:dL." I kept pushing Start and the wonky sequence just kept repeating. 120-CWS Refund Request 2 of 3: Following the lack of results on Delicate that I explained in Refund Request 1 of 3, the panel was unlit, so I tried pressing Normal and Warm, and inserted 4 more quarters and pressed Start. I got the same readout -- "E:dL," and the machine was lit for Wash but there was no activity. I then removed my still dry clothes and placed an Out of Order sign on the machine.120-CWS Refund Request 3 of 3: I am chemically sensitive, and because this front loader has commercial liquid detergent and the fragrance of detergent left in the drawer and sometimes in the drum itself from previous users, I run the machine through a cycle with baking soda and no clothes before I use it with my fragrance-free, chemical-free, natural soap. As the machine stopped working after that first run, per Refund Requests 1 and 2, I am out that dollar as well.Residents at this apartment building have endured malfunctioning washing machines since winter 2022, slow and incompetent repairs, unfulfilled promises of replacement machines, and the promise of a 200+ percent increase in price (for a wash cycle of 12 minutes!). This is highly irresponsible and unethical. Example: While trying to get the front loader to work for me, the top loader in use next to it was vibrating so loudly that I couldn't hear if the front loader was filling with water.

      Customer Answer

      Date: 06/07/2024

      Better Business Bureau:

      At this time, I have not been contacted by CSC ServiceWorks, Inc. regarding complaint ID ********.

      Nor has my $3 refund been sent.

      Nor have any washing machines been replaced at the apartments.

      Sincerely,
      ***************************


    • Initial Complaint

      Date:05/10/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I been using their washers and dryer machines, but ALL of them do NOT WORK properly. I been spending a lots of money because their system says this: "NO connection" and when I see my bank account, the device that did not work, went trough and charged 2.00 on each dryer or 2.25 on those washer that don't work with enough water and clothes come out stinky and with ODOR from the machines. If people start the machines and WE ARE THE first ones, the machines (ALL of them), says that there is "not connection" but the charge still go to the bank account. THIS COMPANY NEED TO REPLACE THOSE WASHER MACHINES OR CHECK out THAT THEY WORK!!!

      Business Response

      Date: 06/07/2024

      Good afternoon, ******,

      Thank you for contacting CSC ServiceWorks.  CSC takes pride in ensuring our customers receive Best-in-Class customer service and is sorry we fell short of your expectations. 

      Upon reviewing the account records, we can confirm that the containers are 100% fully functioning and online as of 5.31.24. 

      CSC cannot replace equipment or alternate the current payment methods, as those were ordered by the property and likely intended to be kept for an extended period. 

      On 6.3.24, our **************** Manager approved a $20.00 refund on your behalf. It takes ***** business days for a refund to be processed, mailed, and delivered by ***** Your patience is appreciated as you await the arrival of your check. 

      If you have additional questions or concerns, please email ******************************************. 

      Regards,
      CSC ServiceWorks


    • Initial Complaint

      Date:05/09/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dryers that this company owns and service keeps taking extra money from account ranging from $2 to $15 at a time every time it is used. It has taken them 3+ months to respond to any sort of refund claim. Company then claims refund was processed yet i did not receive any funds.account: ********************** machine 926-BSM Refund amounts: $5.25 - funds not recieved, submitted (1/07)$8.00 - refund submitted, not yet adressed, submitted (4/21)$1.75 - not yet submitted $1.75 - not yet submitted *can only submit one refund at a time so I cannot submit for refunds as they occur

      Business Response

      Date: 06/07/2024

      Good afternoon, ********,

      Thank you for contacting CSC ServiceWorks.  CSC takes pride in ensuring our customers receive Best-in-Class customer service and is sorry we fell short of your expectations. 

      We have taken your concern seriously and have applied a $16.75 credit to your CSCPay mobile account to address the issue. 

      In the future, if you are unable to submit refunds or they are not processed within the application, please call our customer support line at ************** for assistance. 

      If you have additional questions or concerns, please email ******************************************. 

      Regards,
      CSC ServiceWorks

    • Initial Complaint

      Date:04/26/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My first time using machines. Took $20 dollars from me. Sent a screen shot. Said they will send a card in the mail been waiting 30 days never received it. Keep saying someone will contact me. No one never did. It should away to refund back to credit card. But they don't want to. They are just keeping people money. And lying saying it's in the mail. This is not good for anyone especially the disabled and senior citizens. They need to be shut down if they can't things right with people. And go back to quarter machines.

      Business Response

      Date: 05/07/2024

      Good afternoon, *******,

      Thank you for contacting CSC ServiceWorks and informing us of your customer concerns. We are sorry you did not receive your card in a timely manner. 

      Based on the account records, a refund was not processed in our system before your Better Business Bureau submission. Our team processed and approved a laundry card with a $20 credit to resolve your complaint. Please allow ***** business days for the card to be processed, mailed, and delivered by USPS. 

      We hope to serve you better in the future. 

      Regards,
      CSC ServiceWorks

    • Initial Complaint

      Date:04/22/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ***** provided broke down on April 2 and was called in for service, no repair in over three weeks.

      Business Response

      Date: 05/16/2024

      Good afternoon, *******,

      Thank you for contacting CSC ServiceWorks and informing us of your concern. We are sorry the **** was missed with your customer experience. 

      In order to assist you further, an alternative address is needed, as the address provided in your complaint is not registered in our system. If this is your personal address, please provide the address of the property/leasing office and the name of the complex. If you have the dryer's machine ID number, the address can be located with that information as well. 

      Regards,
      CSC ServiceWorks

    • Initial Complaint

      Date:04/17/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When washing machine 118-FWR failed to wring out my clothes on 2/24/2024, I tried to hand wring the small load of sopping wet clothing and sweaters. I was unable to successfully wring them out. If the washing machine had been operating properly it would have rung out the small load and I could have dried them in one cycle. I am requesting $1.75 for the washing machine issue and $9.00 for the three times I had to use two dryers to completely dry my clothes. I submitted a request for service to 118-FWR. I submitted this request on the company website on 2/26/2924. I called several times and most notably to Orelen on 3/12/2024 who told me a check for $11.00 was mailed to me on 2/28/2024. On 4/18/2024, I emailed ***************** On 3/19/2024 I spoke to ***** who told me that checks are not allowed for this amount and a new CSC Service Works reloadable cash card would sent to me because that is how I paid for using the washer and dryer machines. As of today, 4/17/2024 I have not been reimbursed.

      Business Response

      Date: 05/09/2024

      Good afternoon, *****,

      Thank you for contacting CSC ServiceWorks and informing us of your concern. We are sorry you did not receive your refund in a timely manner.

      Two card refunds were processed and approved on the dates 2.28.24 and 3.19.24. Both cards were not returned by mail (undeliverable) to our main office in ******** To resolve your complaint, an $11.00 refund check (for tracking purposes) was approved on 5.9.24. Please allow ***** business days for the check to get processed, mailed, and delivered by USPS. 

      We appreciate your patience in the interim as you await your check. 

      If you have additional questions or concerns, email ******************************************.

      Regards,
      CSC ServiceWorks

    • Initial Complaint

      Date:04/08/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I downloaded the csc mobile app to do laundry at my apartment complex because our card machines were broken. I added money so I'd always have a balance and unfortunately I ended up having to move a few weeks later. I only used the app once on January 9 2024. I requested the refund on January 23 2024. It has yet to be reviewed let alone processed. I cannot use this app at my new residence therefore I am out the money that is rightfully mine that I didn't use. I have tried resolving this via phone where I was on hold for 25 mins then spoke to a representative explained the situation was told I was being transferred to the app department line where I was on hold again for an hour before I hung up. I then tried contacting support via chat through the help center on the app and website to no avail. I am now currently on hold again. However as much trouble getting through I'm having and other customers telling me it's impossible to get a refund. I should not lose my hard earned money (no matter how little the amount may be) because of circumstances out of my control such as the fact again I moved and no longer have access to the laundry room or anywhere that uses this particular laundry app service. I will continue to call every day and report this company until I get my refund.

      Customer Answer

      Date: 05/04/2024

      Better Business Bureau:

      At this time, I have not been contacted by CSC ServiceWorks, Inc. regarding complaint ID ********.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:03/30/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      CSC Service Works has refused to issue my $5 refund from their mobile app (paid via my Debit Card) since 3/7/24. I called on 3/7 and spoke with ***** and again on 3/18 with *******. According to them, refunds take 2 business days for approval and another 5-8 business days to be granted. Since it's been over 2 weeks, apparently these crooks have no intention of reimbursing me as they should.

      Business Response

      Date: 04/23/2024

      Good afternoon, ****,

      Thank you for contacting us at CSC ServiceWorks, ****. We genuinely understand your concerns and apologize for any inconvenience you may have experienced. We are committed to ensuring our customers' satisfaction at all levels and regret that we fell short in your case. 

      Upon partnering with the application team, it was confirmed that a credit card needs to be on file to process a refund. Our customer service *************************** attempted to contact you twice via phone on 4.12.24. A voicemail was left on the second attempt. Our team tried to contact you twice again on 4.23.24 but could not reach you. 

      Unfortunately, we can not accept credit card information through the Better Business Bureau portal. However, you can update your credit card on file by calling our customer support line. We encourage you to do this as soon as possible to avoid any further inconvenience. 

      Regards,
      CSC ServiceWorks 

      Customer Answer

      Date: 04/24/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because they have an incorrect debit card number on my account  (I got rid of the mobile app that it never worked!!) Obviously this CROOKED company doesn't intend to issue my refund. That's expected considering that they refuse to  perform PROPER maintenance on these CRAPPY machines that they lied and claim are brand new. This is the WORST company that I've ever dealt with!!!

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *********************




       

      Business Response

      Date: 05/07/2024

      Good afternoon, *****,

      Thank you for contacting CSC ServiceWorks and informing us of your customer concerns. We are sorry your customer concerns were not resolved in a timely manner.

      Upon partnering with the PayMobile Operations team, it was confirmed you need a credit card on file to process a refund back to a card. Our ********************* Representative attempted to reach out and advise you of your account issue on ********** answer; left voicemail) and 4.23.24 (left voicemail). The representative tried to contact you today, 5.7.24. On the 2nd attempt, he was able to reach you. You advised him you were not interested in talking to us, so you disconnected the call. 

      To assist you further with getting your funds processed back to your credit card, you will need to add the credit card ending in 0683 back to your account. 

      Regards,
      CSC ServiceWorks

      Customer Answer

      Date: 05/07/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: They've persistently lied about me not having a debit card on file in order to avoid refunding me my due. I've had enough of this CORRUPT company! They need to stop calling me to avoid legal complaints. I'm not interested in talking to these obvious CROOKS! Most tenants here already know they're no good as is evidenced by refusal to maintain properly working machines like they should. CASE CLOSED!!!

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *********************




       

    CSC ServiceWorks, Inc. is NOT a BBB Accredited Business.

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