Business Profile

Laundry Equipment

CSC ServiceWorks, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Laundry Equipment.

Important information

Customer Complaint:
Please be advised that due to the high volume of complaints for this business, BBB publishes 1 out of every 5 complaints handled through our conciliation process.

Complaints

This profile includes complaints for CSC ServiceWorks, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

971 total complaints in the last 3 years.
294 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/25/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 3/11/24, I requested service for a dryer that I lease from CSC. I was told service would be performed in 1 to 3 business days. As of today, 3/25/24, no service has been done and no call received from service person. Daily calls to **************** have not been helpful. I have been told that the request has been "escalated" or that an email has been sent to the technician. Today's response was that there is "nothing else we can do". What does **************** do if not resolve consumer issues? I have 3 tenants who rely on this dryer, which I pay to lease monthly.
Business Response
Date: 04/12/2024
Good afternoon, ******,

Thank you for contacting CSC ServiceWorks and informing us about your client concerns. We are sorry our company missed the **** with your experience.

Upon reviewing the account, the following was determined: The dryer ZMW-732 was serviced on 3.5.24, before your Better Business Bureau submission on 3.25.24. On 3.5.24, the technician installed a new Assy Igniter Bracket and a Strike Door-Metal. The machine has yet to be reported since the technician was last on-site to make us aware the machine was still malfunctioning.

If the dryer still has an issue, please confirm, and a new service request will be submitted. Please provide the exact problem the machine is having.

Regards,
CSC ServiceWorks
Initial Complaint
Date:03/18/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Filthy, neglected and dangerous conditions of laundry equipment. I had over $2,000 worth of clothing that was damaged by their machines and they failed to fix the issue and then denied my claim for damages. They made the claim process unnecessarily difficult and complicated. I am disabled and they did not make any accommodations even after I had told multiple people I have having extreme difficulty with their forms that they emailed me. I had to submit my claim more than once because they claimed they never received my information which is simply not true. I had told multiple people for months about the abhorrent conditions of this laundry room and they failed to provide even basic maintainance and often lied about completing service requests. There were washing machines that flooded the floor multiple times where I had a slip and fall and injured my back. The tar like substance has ruined most of my clothing and bedding. They said it was cleaned more times than I can count where clearly that was another lie. They failed to provide a service in which I had to pay to use. They even made refund requests insanely difficult. They have since denied my claim for damages without any kind of explanation and are refusing to provide me with any information. I refused their first offer of $250 and their subsequent offer of $600 because both of those offers are insulting. My $2,500 estimate is on the lower end of my actual damages and expenses that their negligence has cost me.
Business Response
Date: 04/12/2024
Good afternoon, ******,

Thank you for contacting CSC ServiceWorks and informing us about your customer concerns. We understand how frustrating it can be when our service doesn't meet your expectations, and we sincerely apologize for any inconvenience this may have caused.

Upon reviewing the account and your claims, the following was determined by the claims department: Your refund request was outside of our company refund policy. On 3/5/2024 you were sent the following email: "We were notified of your recent call; we have sent over the affidavit multiple time but have attached another blank copy. This form can be filled out online, multiple other residents have been able to submit this form with **********. We have also offered the form in an email version. We have exhausted all of attempts for you to provide this form. Without the completed affidavit and photos of the exact damage of each item the claim will stay as pending unless you would like to accept a settlement for $250.00. Please provide these documents, or the claim will automatically be denied without compensation and closed out from pending status after 10 business days (3/19/23). thank you,"

On 3/14/2024, a final decision was made regarding your damage claim. Your claim was denied because the technician confirmed there were no issues with the machine. Our company offered a final customer satisfaction check of $600, which you denied.

Your resolution of $2500 will not be honored. CSC cannot further assist with your claim. Again, sincere apologies for the negative customer experience.

Regards,
CSC ServiceWorks
Customer Answer
Date: 04/12/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Their response is simply not true. CSC has refused to provide any resolution to this and they have been insanely difficult to work with. The machines that they provide for my laundry room are unsafe and unsanitary and have damaged thousands of dollars worth of my clothing and bedding and they refuse to take responsibility for that. I have submitted multiple service requests for these machines to be repaired and they have failed to provide that. They are impossible to get in touch with and have refused to provide me with any contact information other than a customer service representative. There are multiple complaints against this company and their track record speaks for itself. I am insisting on my damages being paid for

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*********************

Business Response
Date: 04/22/2024
Good afternoon, ******,

Thank you for contacting CSC ServiceWorks and informing us about your customer concerns. We understand how frustrating it can be when our service doesn't meet your expectations, and we sincerely apologize for any inconvenience this may have caused.

Upon reviewing the account and your claims, the following was determined by the claims department: Your refund request was outside of our company refund policy. On 3/5/2024 you were sent the following email: "We were notified of your recent call; we have sent over the affidavit multiple time but have attached another blank copy. This form can be filled out online, multiple other residents have been able to submit this form with **********. We have also offered the form in an email version. We have exhausted all of attempts for you to provide this form. Without the completed affidavit and photos of the exact damage of each item the claim will stay as pending unless you would like to accept a settlement for $250.00. Please provide these documents, or the claim will automatically be denied without compensation and closed out from pending status after 10 business days (3/19/23). thank you,"

On 3/14/2024, a final decision was made regarding your damage claim. Your claim was denied because the technician confirmed there were no issues with the machine. Our company offered a final customer satisfaction check of $600, which you denied.

Your resolution of $2500 will not be honored. CSC cannot further assist with your claim. Again, sincere apologies for the negative customer experience.

Regards,
CSC ServiceWorks
Customer Answer
Date: 04/22/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because
The absolute lies this company gets away with are just mind boggling. I requested accommodations due to a disability and asked them to mail me a paper affidavit that they refused to do. They then said anyone can fill out this form online. I was offered $250 right off the bat, without filling out any kind of damage report, thats what I denied because why would I accept that when I have thousands of dollars in damage due to their faulty equipment that they are responsible for maintaining? Why would anyone accept $250.00 when theres 10 times the amount of damage? Would any of you accept that offer? Some of these items have no monetary value as they are sentimental items that I have spent several hours of my life picking black tar out of. My time is whats of value here. This company has been negligent, discriminatory and straight up been stealing from me. Look at their track record, its not great. I have been trying to close my account for over a month now and I cant even get them to do that because there was a $3.00 refund request from March 5th that has still not been processed ( as of April 22nd ) and that is preventing me from closing my account. I have an $18.00 balance and a $3.00 refund request that is literally being held hostage because of the absolute garbage that CSC is.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*********************
Initial Complaint
Date:03/13/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I file a complaint over 2 two weeks ago about the dryers not working and was told over the last week someone would be out and still nobody shows,one machine has been broke for a few months and they wont fix the probably and they dont check the changers that often .
Business Response
Date: 04/12/2024
Good afternoon, ******,

Thank you for contacting CSC ServiceWorks and informing us about your customer concerns. We are sorry your customer experience has been less than favorable and that your service concerns were not resolved within a timely manner.

Our team confirmed a technician will be dispatched to the site on 4.15.24. It's possible the escalation alerts created in the system did not go through for previous attempts to resolve this matter. We apologize for the inconvenience.
In the future, we hope to serve you better.
Regards,
CSC ServiceWorks
Initial Complaint
Date:03/13/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
CVS is taking advantage of hard working middle class residents by charging $6 for a laundry card. I could see maybe 4 or 5 dollars but 6 is outrageous.
Business Response
Date: 04/08/2024
Good afternoon, ****,

Thank you for contacting CSC ServiceWorks. We are sorry for the negative customer experience.

The price of the machines/cards was agreed upon between the *** Sales Representative and the property management. We encourage you to contact your property to talk about price concerns. *** will surely include your complaint in our customer satisfaction process review.

We hope to serve you better in the future.

Regards,
CSC ServiceWorks
Initial Complaint
Date:03/09/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
February 23, 2024 I added $10 to my CSC GO app to do laundry at my apartment complex located at ****************, **********************************************. CSC Service Works deducted $10 TWICE from ************** for a total of $20. I was only credited $10 in their app. I reach out to them on multiple occasions and they claim that a refund of $10 was issued to me. That refund was never issued and credit was never given to me. I have the string of emails to show the contact I had with them in my, trying to get resolution directly from CSC Service Works, to no avail.
Business Response
Date: 03/09/2024
Good afternoon, ***,

Thank you for contacting CSC ServiceWorks and informing us of your concerns about your CSC Go account. We are sorry you had difficulty receiving the additional credit of $10.00 to your account.

To resolve your complaint, a $10.00 credit was applied to your account. Your current balance is $16.25.

Again, apologies for the negative customer experience.

Regards,
CSC ServiceWorks

Customer Answer
Date: 03/09/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***********************
Initial Complaint
Date:03/05/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
CSC changed washing machines/dryers that no longer take a laundry card so I had to mail it to them which I did nearly 1 month ago to get a refund $39.70 but I never got a refund. I called them over 1 week now, spoke to a supervisor 2 times who claimed he was going to look into & call me back that never happened. I have proof I mailed the laundry card back certified mail with the post office the tracking number is **** **** **** **** **** February 6, 2024 I sent it to the address I was told to for the refund. ***************** *************** Services *********************************************************************** Look, all I want is my refund. I did what I was told to do and this is crazy nobody can find me at CSC in their system, the supervisor doesn't follow up to resolve this issue all I know is that I want my money they owe me. Thank you in advance for your time and understanding. I look forward to hear back from you. Please keep my email address private. Have a good day.
Business Response
Date: 03/13/2024
Good afternoon, *******,

Thank you for contacting CSC ServiceWorks and informing us of your concerns about refunds.

Unfortunately, the address to which you mailed your laundry card is our old office. Mail from our old office to our new office (*****************************************************************) gets forwarded within one-two months.

Once our cards department receives your laundry card, they will process a refund check.

If you have additional questions or concerns, email ************************.

Again, apologies for the inconvenience.

Regards.
CSC ServiceWorks
Customer Answer
Date: 03/14/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

I just got a message now from the BBB and the company claims that was an old address
where the laundry card was sent? First of all the property management company of my building
were the ones who put a notice in the building for everyone and that is the address they gave
how am I to get the old laundry card back when I mailed it on February 6, 2023? Anyway,
I did check the U.S. post office website and they said it was forwarded February 12 which would
mean they still got it, it never came back to me. As I mentioned before I sent it certified mail.
So again, why haven't they sent me the refund? It's been over 1 month certainly that was enough time for them to get that in their system. That original address must have been the address what was given to the management company of my building. Anyway, again they must have the laundry card.
Tracking Number **** **** **** **** **** *************************;
***********************************************************************************;

Please let them know about this, I need to get my refund of $39,70 This would be the fault of CSC Service works for giving the management company of this building the wrong address but again it did
get forwarded you can check the tracking. Please provide them with this information, thank you for time and understanding.

Have a good day,
*******

Customer Answer
Date: 04/03/2024
Better Business Bureau:

At this time, my complaint, ID ******** regarding CSC ServiceWorks, Inc. has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

*******************************
Initial Complaint
Date:03/02/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is a laundry company located in a senior apartment complex in *******. Over the past 2 years we have had plenty of issues with them and we do not receive refunds. I myself have reported at three times in the last 2 years and still no refund. I still got off chat just now and they did not help me either they gave me the same phone number to call that I have been calling for 2 years. I had another issue today with a washer and that is why I tried to contact them again. When I do this the phone number refers you to the website you reported on the website and I did chat too and did that twice last year and still no refund. I'm just frustrated with this company. As I said before we are a senior apartment complex their equipment is located on the first floor.
Business Response
Date: 03/09/2024
Good afternoon, ******,

Thank you for contacting CSC ServiceWorks and informing us of your concerns about service and refund. We are truly sorry our company missed the **** with your personal experience.

You opened an open service request on 3.6.24. The machine ID included in the request is *******. If additional machines need to be added to the request, please provide their ID numbers and describe the error they are experiencing.

Regarding your refund concerns, please provide the total funds lost in the machines. Our team will submit a refund check.

In the future, you can utilize the following resources to submit a refund request:
Residents can report lost funds within 1-2 business days of losing the funds, and the refund must be associated with a service request for verification. We do not authorize mass refunds over a span of time.
The online form Refund Request CSC ServiceWorks (*********) is for minor refunds for one broken machine at a time. You will get a follow-up email requesting additional information if the request does not go through. This may be the reason your previous request was never processed.
Large refunds requested online without information about how the funds were lost cannot be approved.
Any time funds are lost in one machine, you may use the online form within two business days, if possible.
If two or more machines are used, please call us at ************ to report the machines and request a refund. Our phone will refer you to the website for a faster resolution, but you can stay on the line if you wish to speak with a live agent.
Machines on site are what was ordered, and likely intended to be kept for an extended period of time. If a machine is old, it is a high chance the machine will need continued servicing. CSC is unable to replace machines unless requested by management. CSC will continue to response to all service request submitted on the account. We are sorry if certain request has taken longer than ours/your desired time frame to get completed.

Regards,
CSC ServiceWorks
Initial Complaint
Date:02/27/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We are in desperate need to have service performed on our cash/card vending machine that allows senior living community residents to load money on laundry cards. We are in week 4 of sending service requests for collection of cash from machine. Past ************** has rendered the machine inoperable, and therefore, residents are unable to do laundry.
Business Response
Date: 03/09/2024
Good afternoon, ****,

Thank you for contacting CSC ServiceWorks. We are sorry our company missed the **** with your customer experience.

Upon partnering with the area branch, our team determined the machines were collected during the week of 2.25.24. An exact date can not be given for security/safety purposes of future collection.

We hope to serve you better in the future.

Regards,
CSC ServiceWorks
Initial Complaint
Date:02/27/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On January 31st I spoke with a representative whom helped me with a confirmation number regarding replacement of my pillows that were destroyed in one of the washers. I wrote BBB on February 12th in regards to this as I was having issues with getting a refund. The business relplied with I was approved on February 12th for a refund and it takes ***** business days after approval for a check to be issued. However I had already waited 12 days on the 12th and now it is February 27th 2024 and I still have yet to receive any check. I call the automated system and they have no information for a refund it still keeps saying they are unable to process my refund request at this time. I am wondering if this company is in the business of lying. I am on the phone with them now at 7:20am and have been waiting for a representative for about 20minutes already and they open at 6:30am my time. This is making no sense to me. I have never experienced such delays in this process of a refund as I had one before from this company from a previous issue. It took only not even 2 weeks to get my refund. So now I have had no choice but to sleep on my couch pillows which hurt as I am on a fixed income and still waiting on my refund to replace these pillows. This business is awful. There washers are most of the time broken and repairs take forever to take place. I just spoke with a representative from CSC and all she could tell me was it was approved and I should be receiving the refund soon. Poor business ethics and if my building did not have this company in the building I would certainly boycot. This business has so many bad reviews I do not even understand how they are still in business
Business Response
Date: 02/29/2024
Good afternoon, ******,

Thank you for reaching back out to CSC ServiceWorks.

We advised that it takes ***** BUSINESS days for the check to be processed, mailed, and delivered by ***** Please reach out if you are still waiting to receive your check by the end of day 3.5.24.

Regards,
CSC ServiceWorks

Customer Answer
Date: 02/29/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***********************
I did receive the check. Thank you very much
Initial Complaint
Date:02/26/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Requested a refund of money remaining in account ($1.40) in November 2023. Claim was never processed. Additionally, a charge went through for a cycle not used (they timed out before I could put all the laundry in). I was unable to get a refund request for these since the original claim still hasn't been looked at.
Business Response
Date: 02/29/2024
Good afternoon, *********,

Thank you for reaching back out CSC ServiceWorks and informing us of your customer concerns. We are sorry your refund request was not processed promptly.

Please confirm if the email address provided in your Better Business Bureau complaint is the email address associated with your mobile application. If not, please provide an alternative email, as we could not locate an account in our system with the provided email address. The email associated with your application may be a computer-generated Apple ID email address.

Also, please let us know if you want to close your account (credit card refund) or if you would like a credit applied. We also need the total amount of funds you could not process after the $1.40 submission.

Regards,
CSC ServiceWorks

Customer Answer
Date: 03/02/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

The email associated with the account is ****************** The amount after the $1.40 was $1.60 for a dry cycle.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***********************************

Business Response
Date: 03/12/2024
Good afternoon, *********,

Thank you for reaching back out to CSC Service. We apologize for the miscommunication.

CSC can only process a credit card refund through the application if you wish to CLOSE your CSC Go account. Please advise if you would like to close your application, and our team will submit a $3.05 credit card refund. If you wish not to close your account, our team can submit a $3.05 refund check and mail it to your address.
Please advise.
Regards,
CSC ServiceWorks
Customer Answer
Date: 03/14/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because

I would like to close my account

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***********************************

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CSC ServiceWorks, Inc. is NOT a BBB Accredited Business.