Business Profile

Laundry Equipment

CSC ServiceWorks, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Laundry Equipment.

Important information

Customer Complaint:
Please be advised that due to the high volume of complaints for this business, BBB publishes 1 out of every 5 complaints handled through our conciliation process.

Complaints

This profile includes complaints for CSC ServiceWorks, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

971 total complaints in the last 3 years.
294 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/20/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
*********** works was supposed to refund a laundry card of $27. The card stopped working in the machines and only way to get a new card is through the company, not in the machine provided onsite. I have been waiting over 4 months for a refund. Every rep gives me a different timeline, a different reason as to why the refund has not been issued. After a year of them not fixing the washing machines, they finally did to then find out my card doesnt work. I am disabled and have to spend $20 on a cab every time to do laundry instead of downstairs in my building. I have contacted the company initially on 10/9/23 and sent in card which they received), contacted them again on 12/13/23, 1/4/24, 1/23/24 & 2/20/24. It has been over 4 months now and they have not sent me a new card with my balance on it. At the point it is so frustrating. After finally speaking to a supervisor in January, who said it will take another 10 business days, its a month later and still no card. Im extremely frustrated with this company and the lack of empathy for disabled persons using their services.
Business Response
Date: 02/29/2024
Good afternoon, ********,
Thank you for contacting CSC ServiceWorks and informing us of your customer experience. We are truly sorry you did not receive your check promptly.

To resolve your concern, a $27 laundry card was submitted on 2.27.24. We typically send our cards through ***** Below is your ***** shipment information so you can track your card.

Shipment Information:
Tracking no.: ************
Ship date: 02/27/2024
Service type: ***** Ground
No signature required

We appreciate your patience in the interim as you await your card. We hope to provide better customer service in the future.

Regards,
CSC ServiceWorks
Initial Complaint
Date:02/18/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have submitted numerous work orders regarding the washers/dryers not working for our apartment complex. *** contacted the property manager and they have directed me to contact CSC ServiceWorks, they have also told me theyve tried reaching out to them multiple times and cant get ahold of them either. At this point its becoming a health issue for all residents since its an issue that is far to reoccurring that has not been addressed and likely will not be addressed until further action is taken.
Business Response
Date: 02/20/2024
Hello ********,
Thank you for contacting CSC ServiceWorks. We appreciate you for informing us of your customer concerns and are sorry the **** was missed with your experience.
To assist you further, please provide the full property address where the machines are located so we can identify the account in our system. Our team will review site history notes and provide you with a resolution.
We look forward to hearing back from you.
Regards,
CSC ServiceWorks
Initial Complaint
Date:02/14/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I used in my residence building a washer to wash both of my king size pillows. However after wash I discovered both of my pillows were torn to shreds. I called CSC Service works on January 30th in regards to a refund for both of my pillows and was told they can not complete my refund request online by email. On January 31st I called CSC service works and the representative gave me a confirmation email in regards to my refund. It is not February 14th **** and I have not gotten no refund yet. I called again on Monday the 12th of February and I was assured my refund would be mailed out. She informed me it takes up to ***** business days to issue refunds. I have no updates in regards to this refund and every time I call this business they seem to have some kind of phone issues. Hold times are over an hour or you dont even get through at all.
Business Response
Date: 02/15/2024
Good afternoon, ******,

Thank you for contacting CSC ServiceWorks and informing us of your refund concerns. We are sorry for the negative customer experience.

On *******, a damage claim was submitted. As a one-time courtesy, the damage claim was approved on 2.12.24. A $50.00 refund check was approved.

It takes ***** business days for a check to get processed, mailed, and delivered after approval.

We appreciate your patience in the interim as you await your check.

If you have additional questions or concerns, please contact the claims department directly.

Regards,
CSC ServiceWorks
Customer Answer
Date: 02/15/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***********************
Initial Complaint
Date:01/31/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a ******** with a $33 balance that was showing an error when I insert it in the machines I sent it in to your office and you refund me $10 I want my bal of $23
Business Response
Date: 02/15/2024
Good afternoon, ****,

Thank you for contacting CSC ServiceWorks and informing us of your refund concerns. We are sorry for the negative customer experience.

Please provide the full property address where the machines are located so our team can identify the account and investigate your claim further.

We look forward to hearing back from you.

Regards,
CSC ServiceWorks

Customer Answer
Date: 02/15/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
They did not refund my $23 the address for the washers and dryers is ******************************************************** Apartment name is *************

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

******************************

Business Response
Date: 02/27/2024
Good afternoon, ****,

Thank you for contacting CSC ServiceWorks and providing the requested information.

To resolve your concern, a $23.00 card replacement was submitted. Please allow ***** business days for the card to get processed, mailed, and delivered by USPS.
If you have additional questions or concerns, you can email ******************************************.

Regards,
CSC ServiceWorks
Initial Complaint
Date:01/26/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
CHECK VERIFICATION
Business Response
Date: 02/03/2024
Hello ******,
Thank you for contacting CSC ServiceWorks.
If assistance is still needed and to assist you further, please provide a detailed description of your client/customer needs.
We look forward to hearing back from you.
Regards,
CSC ServiceWorks
Initial Complaint
Date:01/25/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They have left my apartment complex without a dryer for over a month constantly kick the service calls out of Q service repair man never comes disabled people in my building cannot do their laundry. They have some weird Indian call center that takes your calls and is absolutely zero help.
Business Response
Date: 02/03/2024
Good afternoon, ******,
Thank you for contacting CSC ServiceWorks and making us aware of your customer service concerns. We appreciate you for bringing your concerns to our attention and sorry the matter caused a negative customer experience.
In the past 30 days, there have been 2 service requests placed on the account. See a detailed description of the service cases below.
Service Date: 1.19.24/ Machine ID: ******* (washer)/ Activity Note: Reset Coin and started machine for customer
Machine ID: ******* (washer)/ Activity Note: Installed New Drive Belt
Machine ID: ******* (dryer)/ Activity Note: Installed New Ignitor and Bracket
Service Date: 1.31.24/ Machine ID: ******* (dryer)/ Activity Note: Installed New Coil Kit; advised property the vents need cleaning
It is the property's responsibility to hire a third-party service to get the vents cleaned out. Clogged dryer vents put a lot of wear and tear on the appliance, leading to a higher risk of breakdown. If this issue still needs to be resolved, we advise you to contact your property directly for assistance.
If the recently serviced dryer differs from the machine you referred to as inoperable, please provide the machine ID number. Our team will review account notes and submit a service request if needed.
Regards,
CSC ServiceWorks
Initial Complaint
Date:01/25/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
CSC Service Works was alerted nearly 2 weeks ago. About an inoperable ************** located in *************************************, in *************. Their machinery has constantly been taking the money of all the residents residing in this bldg. ******* rendering the proper service expected. Because of their lackadaisical attitude and poor business practices pertaining to the matter. It's clear to see that the machines have NOT BEEN EXTRACTED for the previous coins for a substantial amount of time! And because of this willful neglect, nobody has been able to use the ************** for nearly 2wks. In the course of this unwanted situation I've lost approximately $8.00 trying to do my laundry. This is not a inconsequential matter, and a thorough recourse of action should take place immediately to remedy this problem. Consequently, this poor business practice allows the property management to be placed in a precarious situation along with the residents. Because in all the residents rental agreements these amenities are included??!
Business Response
Date: 02/03/2024
Good afternoon, ********,
Thank you for contacting CSC ServiceWorks and informing us of your service concerns. We are truly sorry your service concerns were not resolved promptly.
Upon reviewing the account records, a coin collector emptied the machines the week of 1.28.24. An exact date cannot be given due to security purposes. This property is scheduled for collection once per month. *** has been meeting a contract agreement with the property with the frequency of the route. If you believe the coins need to be collected more than once per what was agreed on, you will need to contact your property and advise them to contact their sales representative to discuss the option.
Regarding your refund concerns, please provide your personal address so we can submit a refund. You can send your personal address through the Better Business Bureau portal or email ******************************************* If you send an email, please also provide a copy of your complaint.
For future reference, please review the following refund resources:
- Residents can report lost funds within 1-2 business days of losing them, and the refund must be associated with a service request for verification. We do not authorize mass refunds over a span of time.
- The online form Refund Request CSC ServiceWorks (cscsw.com) is for minor refunds for one broken machine at a time.
- If you utilize the *** Go or *** ********** applications, you need to request a refund via the mobile app (by using the service request feature in the app) instead of the online form, as you will be directed to the app. Large refunds requested online without information about how the funds were lost cannot be approved.
- Any time funds are lost in one machine, you may use the online form within two business days.
- If two or more machines are used, please call us at ************ to report the machines and request a refund.
We hope this information helps.
Regards,
CSC ServiceWorks
Customer Answer
Date: 02/04/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because
CSC Service Works are clearly LYING! Nobody has been out here on 1/28/24 to extract the coins from neither machines. Nor was the exhaust hose properly readjusted. And reinstalled back into it's proper place. If you scrutinize the photos you can see that money is still stuck in the coin drop box. These machines have been inoperable for over two weeks now! There response is totally unacceptable, disrespectful, and unprofessional. My address: *******************************/ *************************** #*** / ************** *****. I definitely would like to receive my $8.00 refuund pertaining to this matter, and have a technician come out here and properly extract these see machines as well as repair them! This lackadaisical attitude being presented by CSC Service Works isn't a inconsequential situation. They've placed every resident in this bldg. in a precarious unwanted ordeal. And for this to have transpired THIS LONG is absurd. The only path forward to resolve this matter. Is to refund my money back to me. And have their upper management STOP LYING??. And conduct their business in a more appropriate and acceptable manner. ***********************************

Business Response
Date: 02/15/2024
Good afternoon, ********,

Thank you for reaching back out to CSC ServiceWorks and informing us of your service concerns. We are sorry for the negative customer experience this has caused.

A coin collector, who differs from a service technician, came out DURING the week of 1.28.24 to empty the machines. An exact date cannot be given due to security purposes. You can confirm with your property manager/owner that a collector came out during that week if there are concerns about CSC not coming.

A service technician came out on site on 2.13.24 and 2.14.24 and confirmed a new wire harness for the coin drops is needed. Once the parts are delivered to our warehouse, a technician will return to install the harness. We are partnering directly with ******, the property manager, on this matter.

An **** refund check was submitted on your behalf on 2.14.24. Please allow ***** business days for the refund to be processed, mailed, and delivered by USPS.

We hope to serve you better in the future.
Regards,
CSC ServiceWorks
Customer Answer
Date: 02/16/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Under no uncertain terms I'm a able to fully embrace this business response. CSC's response hasn't fully resolved this situation, just a portion of the matter. They were informed about this nearly 3weeks ago. And presented a lackadaisical attitude, accompanied by a lack of urgency to accommodate matter. That has placed all the residents in bldg.#** in a very precarious ordeal. On the contrary, this type of unprofessional behavior deprives the residents of using the amenities that are included in their rental agreement. In furtherance of this unwanted matter. We still aren't able to wash & dry our clothes. And this has been transpiring for a substantial amount of time. I will not, do not accept their business response. Only when the proper recourse of action to fullfil the maintenance request has been completed. And everyone can get back to their business as usual ??.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*******************************
Initial Complaint
Date:01/17/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
CSC ServiceWorks $4.00 REFUND November 1, 2023 (OLD Washer 017BXX) $2.00 Refund Reference No.#******** November 7, 2023 (OLD Washer 018BXX) $2.00 Refund Reference No. #******** or ******** I call almost every 3 weeks to find out the status & 1/3/2024 I spoke to Supervisor *********
Business Response
Date: 01/28/2024
Good afternoon, *****,
Thank you for contacting CSC ServiceWorks and informing us of your refund concerns. All refund checks were cashed upon reviewing the refund records for the refund confirmations. The last check was issued on 11.27.23.
A refund check for the confirmation numbers provided will not be honored.
If there are additional questions or concerns you have regarding the matter you will need to speak with a live agent at **************.
We apologize for the negative customer experience.
Regards,
CSC ServiceWorks
Customer Answer
Date: 01/30/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
NO REFUNDS

OLD Washer 017 BXX Reference No. ******** on 11/1/2023 (NO $2.00 REFUND)
OLD Washer 018 BXX Reference No. ******** or ******** on 11/7/2023 (NO $2.00 REFUND)

RECEIVED (2) REFUND CHECKS:
OLD Washer 016 BXX Reference No. ******** $3.00 Refund Check No# ******* 11/3/2023
OLD Washer 017 BXX Reference No. ******** $2.00 Refund Check No# ******* 11/3/2023
OLD Washer 016 BXX Reference No. ******** $2.00 Refund Check No# ******* 11/27/2023
DRYER $1.00 (Because I Couldn't Squeeze All The Water Out From Broker Washer) $1.00 Refund Check No# ******* 11/27/2023
Four Difference Reference Numbers

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***********************

Business Response
Date: 02/15/2024
Good afternoon, *****,
Thank you for reaching back out to CSC ServiceWorks.
To resolve your concern, CSC submitted a $4.00 refund check. Apologies for the communication error in our initial response. Please allow ***** business days for the refund check to be processed, mailed, and delivered by USPS.
If you have additional questions or concerns, please email ******************************************.
Regards,
CSC ServiceWorks
Initial Complaint
Date:01/12/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
CSC manages the washing machines and dryers at the condo complex where I live. The few machines that we have routinely break and are completely inoperable, and those that do operate do not function fully. Some machines have never worked in the 2 years I've lived here. This requires residents to submit service requests to CSC every single time we try to do laundry, and we often have to drive to off-site laundromats even though we pay for laundry services here. CSC ignores all of these service requests. They **** them as "complete/resolved" despite making no repairs.
Business Response
Date: 02/02/2024
Good afternoon, *******,
Thank you for contacting CSC ServiceWorks and informing us of your customer concerns. We appreciate you for expressing your customer concerns and are sorry we have missed the **** with your experience.
Upon reviewing the site notes, the following information was determined. In the past 30 days, two service requests have been submitted. There is also one open request. Below is a list of dates the technician was on site, the machine ID of the machine on the request, and the activity note left by the tech.
- Service Date: 1.23.24/ 271-JST (Washer)/ Activity Note: Ordered Part (CSC GO BOARD - WIFI MODULE - BRIASF1070958)
- Service Date: 1.22.24/ 266-JST (washer)/ Activity Note: Hard Reset the Machine; Tested and Functioned Properly
304-JST (dryer)/ Activity Note: Parts Already Ordered (Motherboard, harness and coil)
270-JST (washer)/ Activity Note: Repaired Hub and ********* machines reset to ONLINE
269-JST (washer)/ Activity Note: Replaced/Installed a new VALVE, MIXING *******V GHT(YELLOW)
387-JST (dryer)/ Activity Note: Installed New Rollers and Coils on the previous visit; Ran Machine and Tested Properly
240-JST (washer)/ Activity Note: Preventative Maintenance; Ordered parts on another case machine needs motherboard; takeover won't connect to hub
247-JST (washer)/ Activity Note: Fake Coin Was Inserted; Coin Test Tested the coin machine with 75cent; Coin Slot Reset and Properly Functioning
265-JST/ Activity Note: Parts Ordered
A technician is currently to come out to the property and install the parts on 2 of the machines that need parts and service. We would like to have these concerns resolved as soon as possible.
Once the additional parts are delivered to the ******** (Ashland) Warehouse by our partnered manufacturer, a technician will be assigned to install those parts.
CSC has thoroughly serviced this machine (replaced numerous parts, cleaned the pump, removed debris, hard rebooted the machine, etc.). Machines on site are what was ordered and likely intended to be kept for an extended period. If a machine is old, there is a high chance it will need continuous servicing. CSC is unable to replace machines unless requested by management. We advise you to contact the property and discuss the concerns further. In the meantime, CSC will continue to respond to all service requests submitted on the account.
We hope to serve you better in the future.
If you have additional questions or concerns, you can email ******************************************.
Regards,
CSC ServiceWorks
Customer Answer
Date: 02/04/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

As of writing this, only 1 of 8 machines in our building and the adjacent one is working at all, as is the case more often than not. The rest are offline and cannot be started with coins despite months and months of service requests. All the neighbors I've talked to share my frustrations and, like myself, are rarely able to do laundry in their own buildings. I do not believe CSC's claims that these machines have been serviced any time recently or that they have any plans to service them.
Sincerely,
***********************
Business Response
Date: 02/15/2024
Good afternoon, *******,

Thank you for reaching back out CSC ServiceWorks and informing us of your customer concerns. We appreciate you for expressing your customer concerns and are sorry we have missed the **** with your experience.

There is an open service request on the account. There are a few buildings located at this property. Please provide the exact building you are in and the machine ID numbers of the machines in your building that are out of order. We will add the machines to the open service request if they need to be added there. They may not have been on the previous service request as well.

Regards,
CSC ServiceWorks
Initial Complaint
Date:01/10/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Back in October 2023, I reported that washing machine 763-HML was out of order. This was the first time. I lost $2.20 because I assumed that it was working. The washing machine was plugged in and didn't have an error sign. I reported the machine and requested a refund. CSC Serviceworks claimed they "fixed" the washing machine, but as of January 9, ****, the machine is still not working. Residents assume that it's working because they plug it in and then their cycle doesn't run through completely. I now lost $4.40 because of CSC's claims that the washing machine is fixed even though they haven't fixed the issue. The cycle doesn't rinse out. They need to repair the washing machine or replace it with a new one. They're also claiming I can't claim another refund because I requested one before. Why haven't they processed my first refund? I asked to receive it digitally in the app. Why should that take forever? I want my money back in my account. I shouldn't have to wait around because of their incompetence to correct this issue. On top of that, CSC ServiceWorks doesn't want to speak with the residents. They got rid of their customer service support. When you call them, you get a robot. This company needs to be eliminated because they failed to fix a washing machine. Some residents don't have a vehicle and need to do laundry. They're not considering anyone's needs and now they're prolonging on correcting the issue with this washing machine. Someone needs to step in and handle this mismanaged company. It's shady how it's left to us to report these issues, which fail to get fixed. We're in **** now and we can't get a working washing machine.
Business Response
Date: 01/30/2024
Good afternoon, *******
Thank you for contacting CSC ServiceWorks and informing us of your service/refund concerns. We are sorry we missed the **** with your personal experience.
Regarding your service concerns, a part was needed for machine 763-HML. The part was ordered on 12.20.23. The part (pump) was installed on 1.24.24. The technician also repaired the unbalanced switch. The machine should be working correctly. Machines on site are what was ordered, and likely intended to be kept for an extended time. If a machine is old, there is a high chance it will need continuous servicing. CSC is unable to replace machines unless requested by management. We advise you to contact the property and discuss the concerns further. In the meantime, CSC will continue to respond to all service requests submitted to the account.
As a customer courtesy a $4.40 credit was applied to your account. In the future if assistance is needed (unable to submit a refund on your account), call ************** to speak with a LIVE agent. CSC has never gotten rid of our live customer service agents. We added a BOT future to our- various assist options.
If there are additional questions or concerns you have, email ******************************************.
We hope to serve you in the future better.
Regards,
CSC ServiceWorks
Customer Answer
Date: 01/31/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*****************

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CSC ServiceWorks, Inc. is NOT a BBB Accredited Business.