Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/07/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just signed up with services with this company after having my packages stolen numerous times at my current location. Today I closed out the checking account that's linked to the card that I signed up with, so I just attempted to add a new checking account and debit card, however, the system would not add my debit card stating that it's been flagged as fraud. No problem, I call customer support and let them know what happened. they told me to add another card, or use PayPal, I told them that I am trying to add another card and I will not be using PayPal because PayPal scammed me out of $3,000 and it took me 4 years to get it back from them, so PayPal is out of the question. I called back again and spoke to another representative and was told the same thing, This is absolutely ridiculous, I spent a nice chunk of money to have this account set up, and now I can't add my payment card to my account??? This needs to be *********** away, and it's completely inappropriate.

  Business Response

  Date: 12/15/2023

  Thanks for writing in to us. One of our **************** representatives has attempted to contact you multiple times to assist you. Kindly respond at your earliest convenience, so that we can work with you to resolve any issues.

• Initial Complaint

  Date:11/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been using this business as a service to receive my personal postal mail. There is a monthly fee associated with this service as well as extra fees associated with storage of the mail and other services.In the month of November, 2023, I paid $150 in extra mail storage fees and $50 in past due and future monthly subscription fees. At this time I also paid $12 to have my mail that was in their possession forwarded to me at my residence.I never received any follow-up from them so I contacted them again and was told that they were trying to charge an additional $25 to my card before they would forward my mail to me, claiming that my mail weighs 10 pounds. We are speaking about postal letters, no packages or magazines, just postal letters, that do not amount to 10 pounds NOR do they amount to $12 PLUS an additional $25 in mailing costs to forward them to me. Due to my dispute of these fees, they have refused to forward my mail to me.Therefore I asked for my service to be canceled immediately and to have all my money refunded. They stated that my service would be canceled and they would "look into" refunding my money but since I was canceling my service I was no longer entitled to my mail that is in their possession. So they have my personal mail AND my money and refuse to give me either.There are important legal documents and other correspondence in my mail that are in their possession that they are refusing to forward to me. They have collected monies from me to ship that mail to me and never shipped it, demanding more money but not refunding the money they already collected. They have also failed to refund the money that I paid for the future month of service even though they canceled my subscription immediately upon request instead of at the end of the service period I had already paid for. They have also failed to refund the money I paid for the storage of my mail while also refusing to forward my mail to me.They are also very rude and unprofessional

  Business Response

  Date: 11/29/2023

  Thanks for writing in to us. Our **************** team has contacted you. We can reactivate your account to go ahead with your consolidated shipments, and then refund you for the storage amount of $149.60. We trust that the steps we have taken will settle this complaint.

  Customer Answer

  Date: 11/30/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  PLEASE REVIEW THE COMMUNICATION BELOW BETWEEN MYSELF AND THE BUSINESS - THEY HAVE SUGGESTED A SOLUTION BUT HAVE NOT FOLLOWED THROUGH ON IT, I AM STILL WAITING.

   

  THE BUSINESS'S RESPONSE TO ME:

  iPostal1 Support <**********************************>
  ********************* **** *** ** ** **** ****
  
  ** *****
  
  * ** **** **** ******* ***** *** ***** 
  
  * ** ******** *** ** ******* ** **** ****** ** ******* ****** *** **** ******* ** ********** *********** 
  
  ** ** **** ** ****** **** ** *** **** ** **** **** **** ***** ********* ** *** ** *** *** ********** ******** **** *** ******** ** *** **** **** ** ******* ********* *** ******* **** ***** ** *** ******* ****** ** ***** ** ****** ************* **** ** **** ***** ***** **** ******** **** ****** ** ******** **** ********** *** ******** ** ***** * ***** ** ********* *** *** **** ** ******* *** ************ 
  
  ** *** ***** **** ** **** **** ******* *********** *** *** **** ****** *** ***** **** ** **** ** ******** ******* * ******** *** *** *** ************ ******** **** *** ********* ** *** ********* **** ***** ******** **** ********* *** *** ********* ** ***** **** ** **** ** **** *** * ***** *** *** ***** ****** ** ******** ***** ***** ** *** *** **** ****** ******* *** **** *** **** **** ********
  
  **********
  ****** * 
  ******* **** *********

   

  MY RESPONSE TO THE BUSINESS:

   

  ********************;<******************>
  To:iPostal1 Support
  
  Wed, Nov 29 at 7:54 p.m.
  
  I would like to receive my mail that is currently at the location. If this requires reactivating my subscription, you may do so, especially since the subscription period in question was already paid for.
  
  You have also already charged my payment method just under $12 (two charges of just under $6 each) for the shipment of these 2 consolidated packages and then never shipped them and tried to charge me even more. 
  
  I am willing to have you reactivate my subscription without additional charge and ship the mail to me as I have already requested and been charged for. I am NOT willing to make a new request for my mail to be shipped to me as you will then try to process this as a new request and charge me more money even though I have already paid you for these shipments that you never followed through with.

  
  

   
  

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

  Business Response

  Date: 12/01/2023

  Our **************** team has provided your location with the shipping label that will be utilized for your package. The location has successfully received the shipping label and this package is to be sent out today via *** to the desired address. The previously mentioned check for $149.60 will also be sent to the provided address. We trust that the steps we have taken will settle this complaint.

  Customer Answer

  Date: 12/04/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I have received my mail from the business which is half of the solution. Once I receive the reimbursement check the business has promised, which they stated could take upwards of 2 weeks to process, I will then consider the siutation resolved.

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

  Business Response

  Date: 12/15/2023

  Your mail items have been successfully provided to the carrier, and are in transit to you. In regards to the check for the total amount of $149.60, this has also been processed and is in transit to you as well.

• Initial Complaint

  Date:11/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been paying for a service this company doesnt provide. I also believe this company stole this items that are missing. The items that are missing: my birth certificate, my bank statements, my driver license information, my student loans information (these papers have my social security information) I have provided photos of the missing mail iPostal claims they mailed. I would like all of my money spent returned including the money I spent on the birth certificate I never received. The money I paid them to ship it to me. I needed the birth certificate for work and to update my drivers license. I have been going back and forth with them since September. I still do not have a driver license. In the emails I inquired what happened to the package. They sent me a tracking number that said the package was sent. These emails are attached. And some point they said that they emailed it but the label was ruined so it was changed and then mailed at the address I gave them. Then they said the case was closed. I have this envelope. They were giving me a **** tracking number to a envelope I have, Not the tracking number for the item that went missing. I requested another shipment a week before and that did arrive. It had the tracking number I was given. I still have the envelope for that order. I was charged $18 to send the second package. The package with the birth certificate and bank statements. I have photos of both shipments. The one they sent and the shipment that was not sent. I was paying them for a service and if you read there promises they, offered to ship the mail I had held at their store. I paid for the mail to be delivered and I payed to have items I needed to be sent to me. These items are very important legal documents. I believe they took them for some illegal activity. I am very afraid of what they are going to do with the things that have gone missing. Sorry about all the photos please contact me for clarification.

  Business Response

  Date: 11/29/2023

  Thanks for writing in to us. Our **************** team has contacted you and been in contact with your mail center. All current mail items within your inbox have been accounted for. Your mail center did complete the shipment on 9/18, and received tracking from **** after the mail was in their possession. Upon further investigation, the tracking number unfortunately has yet to be updated from ****'s end. Due to this, we will be filing a shipping claim to start an investigation with **** directly to locate the mail item in question. We are extending your subscription by 3 months for the inconvenience. We trust that the steps we have taken will settle this complaint.

• Initial Complaint

  Date:11/14/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Advertised price for 30 pieces of mail is $9.99 a month. When I picked up my mail today they charged me for each item. I am supposed to get 30 items for no additional charge!When I called ipostal1 all I got were excuses. This is false advertising. I want the charges today refunded and want this account closed at no charge.False advertising!!!

  Business Response

  Date: 11/17/2023

  Thanks for writing in to us. Our **************** team has contacted you. Upon checking the account under the email address you provided, mailbox number **** was opened on 10/12/2023 and was subsequently closed per your request via phone call on the same day. No mail items were received for this mailbox. The subscription fee of $9.99 was processed to be refunded back to the payment method you used to sign up for the account on 10/17/2023. We have asked that you provide further information regarding a mail item that you mentioned that you picked up so that our team may assist you fully.

  Customer Answer

  Date: 11/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  

  BBBNY Complaints

  From: Sue <*******************>
  

   

  Sorry, missed their response email. 

  They did refund me so I am satisfied.

  
  

  
  Sincerely,
  
  ***************
  
  
  
   
  

  
  

• Initial Complaint

  Date:10/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to sign up for iPosta in August, but I didn't have the required documents, so I couldn't complete the process.BUT iPostal KEEPS TAKIBG MONEY FROM MY CHECKING ACCOUNT!!!They shouldn't take money until the process is complete.

  Business Response

  Date: 10/27/2023

  Thanks for writing in to us. The **** requires the Form **** be completed, notarized and filed with proper IDs. This is required in order for the mail center to accept mail on your behalf. If they are not completed, you will still be able to use the address for your business without the mail function. That is why your account was charged, whether or not you file the Form ****. Many customers use our addresses this way.

• Initial Complaint

  Date:09/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with iPostal1 so I could have access to mail and shipping while traveling. This is not the first time I've used a service of this sort, I've used a few others successfully in the past as well.However, from the very first moment I placed a a shipping order and got confirmation that Mail's a Breeze, the sub-contractor under iPostal1 and physical location. had printed a label to send my package by **** to a *** ** location. I sent them an email and got no response. I then called and had to remind them that it was not a possibility. They said that iPostal1 didn't let them use ****** which later turned out to be untrue.I eventually got the package, but I had to intercept it at a ***** Hub all the way across the town I was in and on the outskirts of the city.Next, I signed up for check deposit by mail, which was an option through iPostal1. I received a letter in the mail which was my check and I purchases a scan from my iPostal1 vendor, saying I needed to confirm the check for deposit purposes, since a scan is mandatory for sending a check deposit by mail, according to iPostal1's own procedures.I then selected the option within my account "deposit check by mail," and paid. I got a message the next day from iPostal's vendor saying they didn't do checks any more, and that there weren't enough banks on their side of the bridge for them to keep doing it. I don't understand what bridges have to do with anything if you're mailing the check to my bank's specific deposit-by-mail address, which I filled in at iPostal1's customer dashboard.I contacted ********************** support about this and they confirmed all the information, then created a support ticket and said they'd get back to me within 1 - 2 business days. It's now past that and a new chat agent has assured me they'll get back to me by the end of the day. This is all to get a disabled veteran his paycheck. And yet everyone in this process is failing a hard-working man just trying to survive.

  Customer Answer

  Date: 10/06/2023

  Delivery

  Business Response

  Date: 10/18/2023

  Thank you for writing to us. Our **************** team has been in contact with you. We have refunded you the cost you paid for your shipment, as well as the last month of service. With the check deposits, there was some miscommunication from your current mail center's end that we did have corrected. We have spoken to the location directly to ensure that any check deposit requests in the future are processed accordingly and that this issue does not occur going forward. We also would be more than happy to reactivate your iPostal1 account and provide you with a free month of service for the inconveniences you have faced. We trust that the steps we have taken will settle this complaint.

  Customer Answer

  Date: 10/20/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  The paltry sum that this shady company paid back which took 4 weeks with constant pestering on my part just to get any response from them before I decided to take an alternative step to solve my problem does not compare to the stress and the grief that they caused me for several days and weeks dealing with their subcontractors. You can tell by the tone of their response that they are still not accepting responsibility. This was a giant waste of time and a massively stressful event for myself, a disabled veteran who was working on the road and just needed to cash his paycheck from his last employer. It really opened my eyes to the world around me in this country in this year at this point in time. Because I've lived in over 25 countries and this one is not going to last long, especially with practices like this. I do not consider this matter resolved. I want the world to know and see just how terrible they are, were, and how they still are so absurdly tone deaf that they think I'm going to take them up on one month of free service? It's laughable. I assumed this was a reputable business because it had a high Better Business Bureau rating, but now I don't even trust the BBB having dealt with iPostal1. This company's business model is based on signing up the maximum amount of new accounts they can while ******** over their current paying customers. Not only no.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Business Response

  Date: 11/03/2023

  Thank you for writing to us. Our **************** team was in contact with you and did, and still do, apologize sincerely for all the inconveniences that this location has caused. We have refunded you the cost you paid for your shipment, as well as the last month of service. With the check deposits, there was some miscommunication from your current mail center's end that we did have corrected. We have spoken to the location directly to ensure that any check deposit requests in the future are processed accordingly and that this issue does not occur going forward. We are sorry to hear that the steps we took to correct the situation was not satisfactory to you. Our goal is that all iPostal1 customers have a great experience. We do our best to ensure this, and to resolve any issues that arise.

  Customer Answer

  Date: 11/06/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   I just want you to notice how they keep saying it's **************. It's not ************** and it never was. These folks will not take responsibility for the fact they screwed me over. And they don't want a public record of it either because they swear it won't happen moving forward, even though I'm sure it will happen again moving forward somewhere else.

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

• Initial Complaint

  Date:09/25/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a mailbox with I ********** at the Staples an ******* and the manager had deliberately returned three packages of her choice and she said it was due to my name not being fully written out legally with my first middle and last name, but she excepted other packages with the same title, but she chose to return three of them. I lost a lot of money due to this in about 30 hours of my time and then when I had another package after all that problem happened with her returning my other packages, a package has gone got stolen or went missing and I asked I postal to reimburse me for that for $70 $69.90 and they said they have nothing to do with it and they actually lost the package or let it get stolen it was delivered. It wasn't returned to sender and so they owe me I had to re-buy another item and I lost $60 for that because they had returned it so they owe me 70 and $60 130+3 hours of time and they won't pay me back anything and I show the package was delivered. I paid $70 for it and they won't reimburse me for the last package. Since it was delivered, I can't make the seller reimburse me or I have the **** post office involved because it was delivered when I call contact a postal customer service the legal team they just ignore me when I called Staples they just ignore me nobody gets back to me. they also made me lose a pair of brand new shoes that were $60 and to get them at regular price. It's $180 and I'd like the difference of that so that would be $110 plus $60 plus $70 plus $25 plus $30 and then my last time I'm unsure of BBB will assist me with my lost time.

  Business Response

  Date: 10/06/2023

  Thank you for writing to us. Our **************** team has been in contact with you. After a thorough review of our previous correspondence, we have gained an understanding of the situation regarding the missing mail items you reported. It has come to our attention that there were several items dispatched to various iterations of your name, as listed on your account. Due to the multitude of variations, this led to the store returning mail items as the names did not match what is listed on your mailbox. It is crucial to emphasize that mail is subject to federal protection, and our store is legally authorized to accept mail solely under the name/s registered on your account.
  
  We have taken every possible measure within our authority to initiate a formal investigation on your behalf. Upon conclusion of these investigations, the items were returned to sender in all of the tracking numbers you provided.
  Neither Staples nor iPostal1 currently possesses the items that were dispatched. Given our inability to confirm their receipt, we kindly request that you reach out to either or both your carrier and sender for further information.
  
  Furthermore, we have consulted with our legal team regarding your inquiry, and they should be in touch with you shortly. We trust that the steps we have taken will settle this complaint.

• Initial Complaint

  Date:09/18/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday September 2nd (Labor Day Weekend) I was notified by the United Mailbox that I had 3 boxes that needed to be picked up or forwarded within 5 days due to size and weight or I would be charged for additional 5 days of storage $1.10 per pound. United Mailbox was closed on Sunday and Monday (Labor Day). I called United Mailbox on Tuesday 9/5 to inquire and determine when does 5 day begin since they were closed 2 of the 5 days. I was told to call ipostal as they have nothing to do with the pricing and charges. I emailed ipostal on 9/5 to inquire and did not receive a response until 9/8. By this time ipostal charged my card $149.60. The packages were picked up on Friday 9/8. United Mailbox posted that they were picked scheduled and picked up on 9/9. All not true as I was on the phone and corresponding with ipostal on Friday 9/8 about the 5 days policy since United Mailbox was closed on Sunday and Monday and gave me no information on Tuesday of what I can do to retrieve the packages since I was also out of town. In addition, I confirmed with the shipper that the boxes in question were actually delievered to United Mailbox on Friday, 9/1. However, I did not get a notification until Saturday 9/2 hours before they were closing at 3pm Saturday and not to open again until Tuesday 9/5. Based on the 9/2 notification to pick up the 3 boxes and United Mailbox closed on 2 of those days, the legitimate/legal 5 days to physically go into United Mailbox and pickup these boxes would be Friday 9/8. As stated the boxes were picked up on Friday 9/8. However, my card was charged on 9/8 for $149.60 for these boxes and then again charged on 9/9 as a part of the 31 pieces of mail received which were also picked up on 9/8. This is not the first time that I have had issueds with ipostal charging or attempting to charge my card for packages that were picked up accordingly and in the time frame alloted.

  Business Response

  Date: 09/20/2023

  Thank you for writing in to us. We are sorry for the frustration this has caused you. One of our representatives has contacted you and has refunded you for the incorrect storage charges. We trust that the steps we have taken will settle this complaint.

  Customer Answer

  Date: 09/20/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *****************************
  
  
  
   
  
  

• Initial Complaint

  Date:09/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I create an account on August 29, 2023 with this company. I filled out and completed the **** **** form to allow them to receive mail on my behalf. I went to my local bank and had the form notarized. It was rejected because they wanted the notary to sign both as a witness, and a notary on the form instead of allowing two employees for the bank, to serve as witnesses and notary separately. They also wanted me to fill out a separate **** form for my minor child instead of simply asking for verification of his minor status, which is all that should be required for **** because my minor child cannot sign any legal documents. I called and emailed customer support several times. I was yelled at, hung up on but continued to call until I got a nice rep. I went back to the bank after speaking to several customer service agents the bank notary at two different companies/***** explained that they are unable to sign both as a witness, and as a notary for a form in the *****************.I then called the **** form support line at *************** I went to and was refused, which is allegedly hosted by ******* on behalf of Ipostal, and the call center employee immediately began yelling at the banker, telling her she had to fill out the form the way Ipostal wants her to, or I need to figure out another bank to go to that is willing to fill out the form the way that Ipostal wants me to fill out the form instead of the way that the **** and ***************** permit. Throughout this whole ordeal of going to multiple banks, trying to get the form notarized in the way that I postal said it needed to be Notarized and being refused at the banks, I also asked for a supervisor callback and never received one. Overall terrible experience. I simply want my $40 back. Getting a PO Box was a much easier experience than this and I will just pay more for a P.O. Box at this point to save my sanity.

  Business Response

  Date: 09/11/2023

  Thanks for writing to us. We are sorry for the miscommunication provided by our team. This issue has been brought to the attention of the correct department head, so that this does not happen again. Unfortunately, the guidelines for the new **** has caused some confused. This, however, does not mitigate the frustration you experienced. Regarding this new ****, minor children would not need to fill out their own **** Forms. They would simply need to be listed on section 12 of the form along with an acceptable ID. Your initial subscription payment along with the PayPal balance, totaling to $29.99 has been refunded. We trust that the steps we have taken will settle this complaint.

  Customer Answer

  Date: 09/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   

  no one bothered to follow up with me and I submitted a PayPal dispute for the full amount I was charged since they keep saying they cant see that I was charged more than 20 dollars despite showing the transaction history on their website. There was also no follow up regarding your employee yelling at me and my banker. We went to a competitor and they had zero issues getting us signed up within two days for the same exact service need. 
  

  to date, I am still waiting on a supervisor callback. 

  [Your Answer Here]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Business Response

  Date: 09/20/2023

  Thank you for your response. One of our representatives spoke with you regarding these issues. We appreciate your valuable feedback and have reported it to the executive team.

• Initial Complaint

  Date:09/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reside in ****** part of the year. I was trying to utilize IPostal1 for my mailing services. I was waiting for some important documents in the mail, and asked IPostal1 to consolidate and OVERNIGHT them on Monday, Aug. 28 to my residence in ************, **.Today is Friday, Sept. 1, and the package has been lost somewhere in their system. I paid $45 plus change to have this service, which is irrelevant at this point, along with $120 for the annually service. I need those documents or will have to fly back to the states to have them duplicated. I have spoken to both the local and administrative branches of IPostal1, to their intermediary service Staples Connect and **** with no resolve. This morning I received an email stating it had been referred to the executive branch of Staples, but am getting no updates. This is terribly concerning considering this is a 3 day weekend. I called the customer representative office again this morning. I asked for a supervisor and after holding for 5 minutes, was told no one was available. I disputed that, and finally spoke with a supervisor, to no resolve. She did offer me 2 months free service! Thats a laugh. I asked to speak with upper management and was told she was the highest level in their business office. I asked to speak with an executive, and was told they have no contact with the customers. I asked to be updated, and was told she couldnt guarantee that unless there is a resolution. No one wants to take responsibility.This is my US mail we are talking about. The documents will cost me time and money to have them replaced, not to mention my frustration, as well as others who have been waiting for my responses on several issues.When I spoke with **** they referred me back to IPostal1. They do not have it. The tracking # is ******************* and the status has not changed since Tuesday morning. *** made numerous phone calls, to no avail. No one seems to take this seriously.

  Business Response

  Date: 09/01/2023

  Thanks for writing to us. Our **************** team has contacted you. The Staples Corporate team filed an investigation with the store's upper management. It was determined that *** picked up your package from Staples and is now in their network somewhere. Since there has not been any update on the tracking number we have, one of representatives has reached out to our Shipping ********************** so that they can file a shipping claim with *** regarding your lost mail. Since we were able to determine that the package was last in ***' hands, it will be their responsibility to compensate you for the lost item. However, we do understand that this is beyond frustrating, and our team will be more than happy to file the shipping claim for you. We trust that the steps we have taken will settle this complaint.

  Customer Answer

  Date: 09/05/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   This is not about compensation.  This is about the fact I hired IPostal1 to handle my **** mail, and the job is not completed.  A week ago, I paid to have my mail overnighted to my address.  This should have been tracked.  IPostal1 is very difficult to contact for complaints and issues.  I got the run around until I contacted the BBB.  There are very important documents in this package, and I will not be satisfied until my package is found and delivered.  I expect IPostal1 to follow up with the *** until this situation is resolved.  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Business Response

  Date: 09/14/2023

  Our team has filed a shipping claim with **** We are working hard to get *** to recognize the claim at this time. We appreciate your patience.