Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against ******* for their refusal to allow me to cancel my account and their continued attempts to bill me without authorization.I have been trying to cancel my iPostal account for over five months, yet they have repeatedly denied me access to do so. Despite my numerous requests, they continue to attempt to charge my account, forcing me to take action by stopping payment to prevent further unauthorized charges.This is a deceptive and unfair business practice.I am requesting the following actions:1.Immediate cancellation of my iPostal *********** full refund of any unauthorized charges.3.Assurance that iPostal will not attempt to bill me again in the future.I believe this companys refusal to process cancellations is a serious consumer protection issue that needs urgent attention. I appreciate the ***** assistance in holding ******* accountable and ensuring they comply with fair

  Business Response

  Date: 01/28/2025

  Thanks for writing in to us. Our **************** has been in contact with you. We've canceled your account with us, so there will be no further attempts to charge you. Weve refunded you $14.99 for each of your two most recent monthly subscription renewal fees, totaling $29.98. We have also refunded you for your recent storage fee of $1.10. Please allow 5-7 business days for these refunds to be reflected on your account. We trust that the steps we have taken will settle this complaint.

• Initial Complaint

  Date:01/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told by ***** and ***** the manager and supervisor of ipostal1 that I was going to be reimbursed for. $131 fee I was charged ***** said that he would pay for my mail that they were holding to be overnighted to me and as of January 17 I havent been reimbursed nor did ***** pay for my mail to be overnighted I had to pay for it and when I call Im on hold for over an hour and then no one seems to be able to get ahold of ***** or ***** and I want my money now

  Business Response

  Date: 01/28/2025

  Thanks for writing in to us. Our **************** has been in contact with you. We've issued you a refund check for $131 for the fee that you were initially charged. We have also refunded you $34 for the additional shipping fees that you were later charged to ship your mail items. Please allow 5-7 business days for these refunds to be reflected on your account. We trust that the steps we have taken will settle this complaint.

• Initial Complaint

  Date:01/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi,iPostal1 provides mailbox rentals. I rent a mailbox with them, and ordered 4 mails to be forwarded to me in Nov 2024. The order numbers for the 4 mails forwarded are: ******** ******** ******** ******** On each of these, I was charged $11: $6 for the mail forwarding fee, and $5 for "labor" charges.However, when I ordered the mail forwarding for these 4 mails on the iPostal1 website, the check-out page on the site said the total cost is $6 per mail. No mention of any additional fees were made.I have called and emailed iPostal1 10+ times since Nov 2024: on Nov 24, Dec 3, Dec 5, Dec 11, Dec 13, Dec 17, Jan 6, Jan 8, Jan 13, and Jan 17, with ticket numbers ******* , *******, *******, and ********** date, they have only refunded me one $5 charge, for order number: ********. The $5 for the 3 other orders have not been refunded.I am seeking for them to:1. Refund me $15 2. Provide substantive compensation for the time, effort, frustration, and delay (2+ mths) this has caused me. As an initial offer, they said they'd give me 1 free month of service, on Jan 8. They have not made good on that promise.

  Business Response

  Date: 01/28/2025

  Thanks for writing in to us. Our **************** has been in contact with you. We've refunded you $5 for the 4 supplementary shipping fees that you were charged to ship your mail items, totaling $20. Please allow 5-7 business days for these refunds to be reflected on your account. Weve also offered to assist with transferring your mailbox to an alternate mail center that does not charge supplementary shipping fees. Kindly respond at your earliest convenience.

• Initial Complaint

  Date:01/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened an account with ******* to handle mail for a nonprofit club, ***********************************, on Jan. 14, 2023, at a cost of $99 per year for a virtual mailbox, #****, at ***********************************************. I received a notice on Jan. 12, 2025, that there would be 50 percent increase, to $149 a year, on Jan. 14, unless I wanted to cancel the account. Over the past year, we received only 9 pieces of mail, making it economically unsound at the $99 rate, let alone the $149 rate, so I sought to cancel the account on the ******* website. The only way to contact the company was through email, so I sent an email on Jan. 12 explaining my intention of closing the account. An automated response said ******* would get back to me in 1-2 business days. I did not hear back but, on Jan. 14, a charge came through for $149. I sent another email to protest the illegal charge and ask for a refund, and got another automated message saying I'd hear back in 1-2 business days. As of today, Jan. 17, there has been no communication back, and the charge has not been reversed.

  Business Response

  Date: 01/28/2025

  Thanks for writing in to us. Our **************** has been in contact with you. We can confirm that your account with us has been canceled. We've refunded you $149 for your recent yearly subscription renewal fee. Please allow 5-7 business days for the refund to be reflected on your account. We trust that the steps we have taken will settle this complaint.

• Initial Complaint

  Date:01/13/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear ******* Customer Support Team,I am writing to formally address ongoing issues regarding overcharges, service delays, and inadequate customer service, as well as to demand immediate resolution of a time-sensitive matter. I was previously assured that a credit would be applied and my mail would be shipped promptly. However, these assurances have proven false.Last month, I filed complaints with Consumer Affairs and the ************************ (***) after being overcharged $14.67 for overnight, one-day delivery of three letters. Despite my instructions, the letters took an unreasonable five days to process. To date, I have not received a satisfactory response or resolution to this matter.Furthermore, on January 11, 2025, I placed an order for urgent shipping of consolidated items (M21664, M21702, M21707, M21743, M21745, M21772, M21782, M21805, M21884), opting for two-day shipping. Despite my request, these items have not been shipped, nor have I received a price breakdown or confirmation of charges. This delay has now necessitated an upgrade to overnight *********** addition to these failures, I experienced unprofessional conduct from your agent, Jasmine, who disconnected my calls twice and failed to call me back. This occurred after I had already been on hold for three hours, adding unnecessary frustration to an already unsatisfactory experience.

  Business Response

  Date: 01/22/2025

  Thanks for writing in to us. Our **************** has been in contact with you. We've extended your next yearly subscription renewal date by 3 months, providing you with 3 months of subscription-free service. We've refunded you $13.08 for your most recent shipping fee. Please allow 5-7 business days for the refunds to be reflected on your account. We have also offered you 1 future complimentary shipment. We trust that the steps we have taken will settle this complaint.

  Customer Answer

  Date: 01/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   Dear iPostal1 Team,

  
  I am writing to confirm the details of the extension offer sent via email. My understanding is that the offer includes an additional one-year extension ending on September 29, 2026, plus an additional three months, along with a complimentary shipment. Please confirm the accuracy of this summary or provide clarification if any details are incorrect.
  Thank you for your prompt attention to this matter. And refund of $14.67. If the is confirmed, I will accept.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* ****** **
  
  
  
  
   
  

  Business Response

  Date: 01/24/2025

  Thanks for writing in to us. Our **************** has been in contact with you. We've extended your next yearly subscription renewal date by 1 year and 3 months, providing you with 1 year year and 3 months of subscription-free service. We've refunded you $13.08 for your most recent shipping fee. Please allow 5-7 business days for the refunds to be reflected on your account. We have also offered you 1 future complimentary shipment. We trust that the steps we have taken will settle this complaint.

  Customer Answer

  Date: 01/27/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* ****** **
  
  
  
   
  
  

• Initial Complaint

  Date:12/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company is running a scam where they hide the normal mail forwarding options for regular mail which should cost just a couple of dollars and instead only offer priority mail, 2 day and overnight costing >$16 to forward a single letter. This has been going on for many weeks. Support regularly fails to respond but did once and claimed the issue was fixed. This is a fraud.

  Business Response

  Date: 12/26/2024

  Thanks for writing in to us. Our **************** has been in contact with you. We've provided a fix to a technical issue, which has now allowed your mail to be shipped via your preferred method at the expected rate. Kindly respond at your earliest convenience.
  

• Initial Complaint

  Date:11/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got my **** Form 1583 notarized in person, as it states on their website is an option and even has the area to submit the forms and instructions how to do so. However, when I tried to, I couldnt find the save button that is described in the area to upload the files. When I contacted them about it, thinking it just a technical issue, or an issue with my phone, they informed me that as of October, the notarization process has changed and now is to be completed through an online service. this does not align with the information provided in the terms of service, which does not mandate using a third party notary service or any specific method, only that the form must be notarized. Also their terms have not been updated since May even though they said the change was implemented In October. I have requested that they honor the terms of service that were in place when I agreed to them and are currently in place, considering it is a legally binding agreement. And they refused to allow me to submit my in-person notarized forms on their website, even after bringing the discrepancys to their attention. I offered to give more info to help verification of my identity since that was their explanation, but they did not bother to respond after that.

  Business Response

  Date: 11/25/2024

  Thanks for writing in to us. Our **************** has been in contact with you. We've offered to assist you with reviewing and approving your forms. We trust that the steps we have taken will settle this complaint.

• Initial Complaint

  Date:11/07/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 30, ************************** billed me for $72.70 to ship a large envelope from **********, ** to ******** via **** priority international mail. It is now November 7th and the envelope has not made it to the ****************************. I have contacted ************************** to complain - they refuse to investigate. In their most recent email contact with me - they told me to contact a third party mailing center myself and gave me my own email address as the contact email.

  Business Response

  Date: 11/13/2024

  Thanks for writing to us. Our **************** team has been in contact with you. The mail item in question was shipped in time, and unfortunately, the delays are due to the carriers (in this case, GlobalPost and ****** We apologize for any delays you have experienced, and as a courtesy, have offered to refund the total of $72.20. Our team is working with you on a form of payment that will work for you. We trust that the steps we have taken will settle this complaint.

• Initial Complaint

  Date:11/06/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled this account several times, they refuse to stop charging me and won't send me a passcode rest. I want this canceled and refunded. I've had to have them blocked by my bank. I've sent several emails and no response.

  Business Response

  Date: 11/08/2024

  Thanks for writing to us. Our **************** has been in contact with you. Your account has been successfully deactivated. Weve processed a refund for the recent charge of $59.97. Please allow 5-7 business days to see this reflected on your account. We trust that the steps we have taken will settle this complaint.

  Customer Answer

  Date: 11/08/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** *******
  
  
  
   
  
  

• Initial Complaint

  Date:10/15/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/3/2024 I signed up for an account with **********************. I paid an additional $25 to have my account notarized by their recommended notary (other services do this for free, by the way). I funded my account to ensure all my mail forwarding requests were handled appropriately. However, none of my mail has gotten to me, been scanned, trashed, or consolidated as requested, and no one is responding at my designated pick up location. No one ever answers the phone or responds to email messages. The place seems completely deserted. I can't even cancel my account because ********************** requires your inbox to be empty to complete the cancellation, but no one is managing my mail there so my inbox is not being emptied. I want my account terminated since the company is not providing the service they claim they do.

  Customer Answer

  Date: 10/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. The iPostal1 **** ******, who reached out to me was very helpful in resolving the issues I was having in not getting a response from my local mail center. My issues have been resolved.
  
  Sincerely,
  
  ***** ********