Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/24/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 02/20/2025, I notarized my 1583 form along with my spouse's form with *********. This form was required for my mailbox with iPostal1 services. First, I sent our forms along with copies our IDs. The company ********************** reviewed the forms and IDs and then we performed the notarization with ********* company. They charged us $50 after notarizing the forms. So, I sent the completed forms to iPostal1 company for approval. They sent me an email saying that they didn't accept the forms because the photos of our IDs were unclear and the forms were incomplete. After notarizing the forms and paying $50, they told us that they cannot approve the forms. They should have told us so before we made the payment. Now, they asked us to **** the notarization and pay money again. They didn't even offer to issue us a full refund of $50 that we paid for the notary. I believe this is a ripoff and a new deception tactic to charge us $50 for nothing. I sent them an email requesting a full refund but they didn't respond to my email.

  Business Response

  Date: 03/03/2025

  Thanks for writing in to us. Our **************** has been in contact with you. You have been refunded $50 for the fees that you were charged for your online notary session. Please allow 5-7 business days for these refunds to be reflected on your account. Your account ownership was switched to your wifes name, so that your mailbox is approved to receive mail addressed to her, as she was able to provide the required documentation. You have also been provided with instruction for what needs to be provided in order to get your name added to the account. We trust that the steps we have taken will settle this complaint.

  Customer Answer

  Date: 03/04/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  **** *******
  
  
  
   
  
  

• Initial Complaint

  Date:02/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've shuffled through a series of disappointing scams and financial abuses from iPostal1 for years. Whether it was overcharging to the tune of $50 per month to store one package, shutting down my previous ******** mailbox in *************, ** with only a three day notice, waiting days and days before fulfilling my shipment forwarding requests, overcharging to forward my mail, and even allowing me pay to open up a mailbox at an unfunctional ************ iPostal1 has engaged in another scam that I simply cannot stomach. They are a mailbox company that apparently cannot recognize mailbox addresses. At this point, I unable to continue to suffer in silence. I am being overcharged $15 a month for mail storage. I attempted to forward this mail to an address but for some reason I am unable to enter the address. iPostal1 has caused some arbitrary block that does not allow me to simply enter and save the address. They are being dishonest by claiming that **** is blocking me from inputting the address due to the format. I should be able to input my address regardless of any **** system especially if the address is a valid address. Then after blocking me from entering my address, iPostal1 customer service is unable to assist me entering the address in the correct format. What correct format are they referring to? This is an university address. Once again, all iPostal1 should be doing is printing the labels, calculating shipment, and shipping the mail. The whole point of paying for a third party mailbox company is that they should be offering mailing services that a standard mailbox is unable to offer. To pay for a mailbox company that is unable to ship to a mailbox is unfathomable. I've attached evidence that the address is in fact a valid **** address. In addition, iPostal1 is engaging in blatant false advertising. According to their website at *********************************** you can "Forward *************** to Any Address You can forward mail and packages to any address, on demand."

  Business Response

  Date: 02/26/2025

  Thanks for writing in to us. Our **************** has been in contact with you. Weve issued you a refund check in the amount of $42.90 for all of your storage fees charged in December, January, and February. Weve also offered to assist with having your mail sent to your preferred shipping address. We trust that the steps we have taken will settle this complaint.

  Customer Answer

  Date: 03/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Although iPostal1 pretends to be as if they have diligently rectified the issues, it has become even clearer to me that iPostal1 is structured to financially abuse their customers, and this fact deeply troubles me.

  
  1. iPostal1 touts their on-demand shipping on their ********** an actual customer, I can personally confirm that this touted on demand shipping does not exist. iPostal1 is blatantly lying to lure in more customers to abuse. In my most recent experience, I requested shipment for an item on February 22, 2025, and the items were not shipped until February 27, 2025. Why?Their incessant lies and the determination to scam me out of every dime. The website states that real time shipping costs are available during the process to forward mail. Well, this is a lie because they use the consolidation loophole. iPostal1 claims that they are unable to provide an estimated cost for consolidated packages. This information should be visibly displayed on the website as a disclaimer. So, they attempted to charge my card on the 22nd. I asked the mailbox center to please provide an invoice so that I may fund the card on my account to the exact amount. They stay silent and do not respond to my request for an invoice. Then on Monday, they attempted to charge the card again. I repeated my request for an invoice to the customer service agent managing this ******************** complaint. He responds with shocking information. They were attempting to charge $172.73 to mail two letters and a package containing four towels within three to five business days. I replied, why would I want to pay $172.73 just to ship three items? The customer representative avoided the question and instead tried to undermine the seriousness of this. I had to spend another day cancelling the consolidation request to ship everything separately which then dragged on for another day. It cost $3.50 each to ship the two letters and the four towels are estimated to cost about $40 to ship which is ridiculously inflated. I am utterly aghast and disgusted that iPostal1 is allowed to engage in such deceptive and harmful practices.

  
  2. Then I was checking my account, and there was another scammy surprise from iPostal1. Apparently, iPostal1 charged $11.36 just to put two letters and a package containing four towels into a shipment. What is so insidious is that I never received an invoice or receipt for this consolidation fee. They quietly scammed me out of $11.36 and didn't say a word. How many other customers are they exploiting in a comparable manner? Even though I cancelled the consolidation fee, the mail center decided against refunding me for a service that was not used. Instead, the decision was to apply the money to extend my mailbox until 4/13, even though I clearly stated that I no longer wanted to keep my mailbox beyond the present billing cycle.
  I have many more complaints, but at the present moment I find these to be the most disconcerting issues. Despite my BBB complaint, this iPostal1 is brazen enough to try to scam me in real time. 
  Sincerely,
  
  ****** *****
  
  
  
  
   
  

  Customer Answer

  Date: 03/28/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I will repeat my question: These are all shallow movements to maintain iPostal1's image that allow this "business" to continue their profitable scams. What is $42 compared
  to the over $1,400 that iPostal1 has stolen from me over the years? Why is iPostal1 all still advertising on-demand shipping on its website when that doesn't exist? Why is the cost to send my current package in "storage" more expensive than the cost of the towels itself? Why did iPostal1 try to charge me $172 to ship two letters and a package of four towels? Please explain why when I requested an invoice, I was ignored? Why when I repeatedly requested an invoice for the cost of shipping the consolidated package, these requests were ignored by iPostal1? Why didn't a receive a receipt for the $11 consolidation fee when other receipts are emailed to me? 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** *****
  
  
  
  
   
  

  Business Response

  Date: 03/31/2025

  Thanks for writing in to us. Our **************** has been in contact with you. Weve issued you a refund check in the amount of $42.90 for all of your storage fees charged in December, January, and February. Weve also offered to assist with having your mail sent to your preferred shipping address and have asked for further clarification to aid in our efforts. Additionally, we provided the proper steps for obtaining a quote for a shipping fee when having your mail consolidated and then shipped, and we have explained that you can view receipts and charges in the 'Transactions' tab in your account. Weve explained why the consolidation and shipping fees that youve been charged are accurate. We also extended your next monthly subscription renewal date from 3/13 to 4/13, providing you with a subscription fee-free month of service. Finally, we have provided you with a refund of $9.99 for one month of subscription. Please allow 5-7 business days for any refunds to be reflected on your account. We advertise on-demand shipping on our website, as this is a service that we provide, as our **************** team explained to you. We trust that the steps we have taken will settle this complaint. 

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has no customer service whatsoever, I requested many times and in different ways (chatline, email, contact form) but they never reply. They took ****** dollars from my card, but I never used any of their services. It's their policy to give a total refund if you don't use any of the service within 30 days. I asked for a CANCELLATION of my subscription within a couple of days, and a TOTAL REFUND of my money ****** US dollars, but they don't answer and don't give any refund. PLEASE HELP!.

  Business Response

  Date: 02/19/2025

  Thanks for writing in to us. Our **************** has been in contact with you. Your accounts are no longer active, and weve refunded you in full for the total amount of $244.99. Please allow 5-7 business days for these refunds to be reflected on your account. We trust that the steps we have taken will settle this complaint.

  Customer Answer

  Date: 02/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

  Thank you for all your great support!
  
  Sincerely,
  
  **** *******
  
  
  
   
  

  
  

• Initial Complaint

  Date:02/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a ipostal 1 account online I thought ok its all done, they said I need to go in person to the location they stated and show ID to verify my identity upon arrival the person said I do it online not in person.they say you need to have a person verify your identity it will cost 30 bucks per person to have mail sent there..... so I gave up and went home, a month later I call to check if my accoun t is active they say no they have no account on file for me.Yet I keep getting billed by them!!! each month it wont stop!!! they have no record I exist supposedly.

  Business Response

  Date: 02/19/2025

  Thanks for writing in to us. Our **************** has been in contact with you. Weve offered to issue you a refund check for the cost of two online notary sessions, totaling $50, and we have requested that you provide your preferred address for us to send your check to. Additionally, we have extended your next monthly subscription renewal date by 22 days, from 2/6 to 2/28, allowing you the time to provide your required documents. Kindly respond at your earliest convenience.

• Initial Complaint

  Date:02/11/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* does not discard mail ever to keep charging storage fees. Straight scam. I call the location directly and they claim to have disgard the mail but it never is removed. Ever. Only thing you get done is a paid service. That gets done immediately. But anything else never gets done. Told by location there's problem in the app. And contact phone not chat or email for this business is non existent.

  Business Response

  Date: 02/19/2025

  Thanks for writing in to us. Our **************** has been in contact with you. Weve refunded you for $30 worth of the storage fees that you were charged. Please allow 5-7 business days for this refund to be reflected on your account. We have also addressed the importance of the expectation for the timely completion of tasks by your mail center. We trust that the steps we have taken will settle this complaint.

• Initial Complaint

  Date:02/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened an account with ********. I was told that I needed to submit Form 1583 to receive mail. This I knew and understood, as I am familiar with these kinds of services. I also read that I had two options in submitting this form: Either through the iPostal 3rd-party service, or directly at the address where my mail would be physically arriving. I chose the latter, as the first option was $25 and the second option was FREE. It has now been 2 weeks, and I have submitted my signed forms twice. Both times I have received notice from ******* stating that I "must" use their online service - even though I am within the ***, and have a USA address for my Address ID. Also, upon reading the details of their 3rd party notary, the fine print says that the service is a subscription. This is not ok. To cancel the service is not easy - you must write to their customer service. I have now been on hold with their customer service for close to an hour when it told me it would be a less than 20 minute wait time. There is no number to call. I must use a chatbot service or email. This is a scam.

  Business Response

  Date: 02/19/2025

  Thanks for writing in to us. Our **************** has been in contact with you. Weve refunded you $9.99 for your initial monthly subscription fee, as you have canceled your account. Please allow 5-7 business days for this refund to be reflected on your account. We trust that the steps we have taken will settle this complaint.

• Initial Complaint

  Date:02/10/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for a mailbox and paid $99.00 fee but was unable to obtain a box (due to notary process for residency) but business would not refund money. Not clear that this was part of the process or what the requirements were to be able to obtain a mailbox in **. Credit card charged on 12/19/2024 on the amount of $99.00.

  Customer Answer

  Date: 02/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** *******
  
  
  
   
  
  

• Initial Complaint

  Date:02/04/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/26/2024, customer contacted us regarding the status of a package that was shipped to a Staples location that offers iPostal1 services. Tracking information provided by us to the customer indicate the Staples location did indeed receive the original shipment and forwarded the package to the customer at the customers request. Customer was informed to contact ********************** and/or the Staples store since they were now the shipper. Customer filed a chargeback against us on 12/3/2024 for shipping damage even though the tracking number they contacted us on a few days prior still did not show delivery. We contacted iPostal1 at this time and was provided with the pictures taken of the packages originally sent that were taken upon receipt at the ******* location listed as the original shipping address. Despite the pictures and email correspondence with the customer being provide in the chargeback dispute, the bank sided with the customer on the chargeback since the tracking does not show delivery to the final destination appended to the original tracking number by iPostal1/Staples. Once the chargeback was decided in favor of the customer on 1/7/2025, we contacted ********************** and Staples for information on how to file a claim on the lost package since our attempts to file a claim with the original carrier were denied since we were no longer the shipper once the package had been forwarded by iPostal1/Staples. Both suggested contacting the customer, who is not responsive to attempts to contact since they have no motivation to return our attempts since they have already received their desired resolution. Neither iPostal1 nor Staples offered any form of reimbursement or a channel by which we could file a request for reimbursement for the lost package since we are not the customer that had contracted with them for services despite representatives from both companies agreeing that we should not be held responsible for the chargeback via phone conversations. Lost package value $1243.95

  Business Response

  Date: 02/13/2025

  Thanks for writing in to us. The package that you shipped to our customer was delivered to their mail center on November 4, 2024. Before it was uploaded to the customers mailbox, on November 5, 2024, the customer filed a dispute with their bank for the fee that you charged them for this item, and you state that the bank approved their chargeback. You reached out to us on December 4, 2024 to inform us of the situation. We then contacted you on January 10, 2025 to inform you that this matter is between you, the customer, and their bank, and we stated that we would not be providing compensation. You then followed up with us on January 13, 2025 to express that you still would like to be compensated, and we responded on January 22, 2025 and January 28, 2025 to maintain our position that this is not an iPostal1-related matter. This item was delivered to the mail center and uploaded to the customers account. As this situation is between you, the customer, and their bank, we recommend that you handle it with them directly. We trust that the steps we have taken will settle this complaint.

  Customer Answer

  Date: 02/13/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The chargeback was filed without the customer receiving product that was forwarded by iPostal1/Staples. The customer is not responding to our repeated attempts to contact since they have already achieved their desired outcome in a refund through the chargeback. We are not able to file a claim with **** since the original delivery agreement between us and **** was fulfilled when the package was delivered to the Staples location. iPostal1/Staples became the shipper on record once they forwarded the package. The claim would have to be filed by iPostal1, as expressed to us by a representative at Consumer Affairs for ****, since they are the current shipper. We have attempted to file a lost package claim with **** as SavoxUSA 3 times, being denied, with the same shipper of record response for all 3 claim attempts. You admit in your responses to us both here in response to this complaint as well as in response to our earlier inquires that the package was received at the Staples location in *******, **. How can you not accept responsibility for a package that was delivered to the original address that was given to us, the Staples location in *******, **, by the customer and was forwarded to the customer using their ********************** account from said location. To date iPostal1 has not made any attempt to help us file a claim with **** to help us try to make up the loss, instead telling us to take it up with the customer and their financial institution.

  In response to the dates say you contacted us, a little clarification is needed. You only contacted us back on the 10th of January after we reached out to you on January 7th to let you know we lost the chargeback claim and get information on how to file a claim for the lost package with iPostal1. We responded to that email on the 10th requesting a contact we could speak to outside the service email in an attempt to solve this amicably. The response you reference on the 13th is a form response copied here: 

  iPostal1 is the leader of the Digital Mailbox Industry. For the past 10 years, our customers have found our full service Digital Mailboxes the most affordable and user friendly! We also have the widest network of locations across the **************
  
  Seems like you have a specific question you'd like answered before getting started. We thank you for your patience, as a representative will reach out to you shortly.
  In the meantime, here is a LINK to our FAQs where you will find answers to most commonly asked questions. You can also reach out to us via Live Chat available on our website during the business hours of 9-8pm EST
  Sincerely,
  The iPostal1 Customer Support Team

  We did not receive a response on the 22nd, but we can assume that was a response sent to the office of the president of Staples on the day prior since we received communication from them on that day. The next response we received from iPostal1 came on January 28th, quoted here: 

  Thanks for reaching out.
  
  To the best of our knowledge, no one made a mistake except possibly the **** or the customer. Staples received the packages in good order and sent them on to the address that the customer requested them.I sent you clear evidence that the items were received at *******. How the bank sided with the customer on the chargeback against you is beyond belief, but neither does it make Staples or iPostal1 in any way at fault.

  Again, compensation is requested since we are not able to make use of the usual channels we use as a shipper for lost packages since we are not the shipper of record due to the package being delivered to the Staples location as originally stated when the customer placed the order with us and then forwarded to the customer at a later date. The customer is none responsive and the address we have for him is the Staples location and we can assume that he would not allow communications from us mailed to that address to be forwarded to him at his expense as is the agreement he has in the contract with iPostal1. We have attempted to call the customer several times, with voicemails left each time, with no response through that channel either. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *** ************ *** ******** ********
  
  
  
  
   
  

  Business Response

  Date: 02/20/2025

  Thanks for writing in to us. The package that you shipped to our customer was delivered to their mail center on November 4, 2024. Before it was uploaded to the customers mailbox, on November 5, 2024, the customer filed a dispute with their bank for the fee that you charged them for this item, and you state that the bank approved their chargeback. You reached out to us on December 4, 2024 to inform us of the situation. We then contacted you on January 10, 2025 to inform you that this matter is between you, the customer, and their bank, and we stated that we would not be providing compensation. You then followed up with us on January 13, 2025 to express that you still would like to be compensated, and we responded on January 22, 2025 and January 28, 2025 to maintain our position that this is not an iPostal1-related matter. This item was delivered to the mail center and uploaded to the customers account. This situation is between you, the customer, and their bank, and you will need to handle it directly with them, as this is not our responsibility. We trust that the steps we have taken will settle this complaint.

  Customer Answer

  Date: 02/24/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Company sent the same response, changing only a couple of words, without responding to additional information provided. Business is unwilling to provide any additional help beyond saying they are no longer the responsible party.
  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *** ************ *** ******** ********
  
  
  
  
   
  

• Initial Complaint

  Date:01/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Almost a year ago, I subscribed to iPostal1 to get a virtual mailbox. A few months ago, I later uploaded the form required to start receiving mail. This is after paying to print it out, filling it out, and then paying for the required notarization. I uploaded it to iPostal1's system and waited a few days for them to process it. Nothing. I reached out several times, via chat and emailing, asking why the system keeps prompting me to upload the form and why I'm still not receiving any mail. No response. I finally cancelled today because obviously this company just intends to collect money from subscribers while providing no services. I want my money back that I paid for the entirety of my subscription because it was never used, at all, at any point. And I want the $35 that I have in the balance.

  Business Response

  Date: 02/04/2025

  Thanks for writing in to us. Our **************** has been in contact with you. Weve refunded you for $108 worth of subscription renewal fees, and $35.13 for the ****** balance on your account, totaling $143.13. The check that we have issued you for the total refund should arrive within 10 to 20 business days. We trust that the steps we have taken will settle this complaint. 

• Initial Complaint

  Date:01/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The IPOSTAL1 in *********, *****, did not process my mail after I requested it be shipped. I did not receive a response until I tracked them down to locate the package. After finally getting in touch with them, they added a higher price than what's on the portal, so I decided to pick it up! After picking up the mail, they closed my account and I requested how to receive my refund and how to forward my mail. I have not heard from them. I texted the number that was responding to me but no response. The customer service is terrible! I need help to get my mail forward and my refund. I tried reaching out to corporate but my account is disabled and I cannot reach them, Please advise

  Business Response

  Date: 01/29/2025

  Thanks for writing in to us. Our **************** has been in contact with you. Your mailbox was transferred to a new mail center, and **** offered to assist you with the process of completing your 1583 Form for your new mail center and having your mail forwarded there. We trust that the steps we have taken will settle this complaint.