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Business Profile

Mail Box Rental

iPostal1, LLC
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Reviews

Customer Review Ratings

4.15

Average of 287 Customer Reviews

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Review Details

  • Ryan V

    Date: 11/03/2024

    Ryan V

    Date: 11/03/2024

    iPostal1: Promised Security, But Failed To Protect Me From ThemselvesI recently signed up and paid iPostal1 to set up a mailing address. I completed all forms required and even when the extra step of verifying with support that my address was active even after receiving a email confirming my mailbox was ready. I was assured by multiple agents that I could start receiving mail. However, my first package was returned to sender because the mail carrier was told no one with my name was listed theredespite using the same name I registered with and paying additional identity verification fees. Now, Im left waiting for an explanation, which I doubt will address this serious failure in service. ipostal1 was supposed to protect me from the very same experience they put me inDate of experience: November 02, 2024

    iPostal1, LLC

    Date: 11/05/2024

    Hi ****,Thanks for your review.We understand there was a misunderstanding and this issue has since been resolved. We are glad we were able to rectify the situation.Sincerely,iPostal1

  • Sherie O

    Date: 10/31/2024

    Sherie O

    Date: 10/31/2024

    I phoned the company @ 4:59pm on 10/31/24, because I had questions about my recent purchase. The female agent who answered the call was extremely rude, unprofessional, inhumane, verbally abusive, and impatient. She never answered my question although I repeated it more than 3 times. I made a comment about her background noise, which was bumping, thumping, unraveling of a box and, or tissue paper. The background noise was overwhelmingly annoying. She stated she was off the clock and she did me a favor by answering the call, because she didn't have too. She insinuated her background noise was exceptable because she's off the clock. Never acknowledged her background noise with an apology. I politely asked for her name. She said I don't need to know her name, and hung up the phone in my face. This was beyond disrespectful to have a person of this nature as an employee treating clients in a deplorable manner. This person does not need to work for a company with her negative, rudeness.

    iPostal1, LLC

    Date: 11/04/2024

    Hi ******,Thanks for your review.We are sorry for the experience you described with our ***************** Our **************** team works hard to provide you with the best assistance. We will look into what you have reported. A supervisor for our **************** team will be reaching out to follow up with you.Sincerely,iPostal1

  • Nancy G

    Date: 10/31/2024

    Nancy G

    Date: 10/31/2024

    This is a review of the ******************** of Box Express. I went in on Monday (it's now Wednesday night) to ask about setting up a virtual mailbox for a new small-scale business I'm starting. I was helped by ***** *********, who explained everything clearly and started the process for me. I finished it online (it can't be completed in person since the ******************* is involved) and promptly received messages back with further instructions. When I received a message that my application was still pending because the ** photos I'd provided online were blurry, I sent new, clearer, photos by email. When 24 hours passed without a response, I went into Box Express again, where ***** filled out a lot of paperwork, spent some time on the computer and then told me I was good to go. I had another question later, so I emailed the business. He answered the email right away. I don't remember ever receiving such excellent, and friendly, customer service. Can't recommend this place highly enough.

    iPostal1, LLC

    Date: 11/04/2024

    Hi *****,Thanks for the positive review.Our partner mail centers work very hard to provide you with the best service possible, so this feedback is excellent to hear. We have shared your review with your mail center. Sincerely,iPostal1

  • Scott M

    Date: 10/21/2024

    Scott M

    Date: 10/21/2024

    This is the worst company I have ever done business with. If you plan on adding an Authorized Individual in Box 5A, on the United States Post Offices OFFICIAL form 1583, iPostal1 will not allow that authorized individual to pick up your mail even AFTER the form has been Notarized & approved Then if you question them,They will close your account!

    iPostal1, LLC

    Date: 11/04/2024

    Hi *****,Thanks for your review.The **** requires the Form 1583 be completed, notarized, and filed with proper IDs. This is required in order for the mail center to accept mail on your behalf. While the 1583 Form is provided by the ****, your mail center is the agency that is responsible for physically handling your mail. In this case, for security reasons, your mail center determined that a separate 1583 form is required for any additional people to be approved to pick up mail on your behalf. Our records indicate that your mail center came to the decision that your actions violated the Terms and Conditions that you agreed to upon signing up, which ultimately resulted in your account being closed.We see that **************** has been in contact with you. Sincerely,iPostal1

  • Asia G

    Date: 10/17/2024

    Asia G

    Date: 10/17/2024

    iPostal1 engages in illegal activities like mail tampering and obstruction. They withheld my mail on multiple occasions. Do not use this virtual mailbox provider. There are so many options available. Save yourself grief and use another company.

    iPostal1, LLC

    Date: 11/04/2024

    Hi Asia,Thanks for your review.We are sorry for the issues you described.We take the security of your mail very seriously, and all of the locations we offer are approved by the **** as a Commercial ********************* (****). Your mail is securely stored until you request that it be forwarded, shredded, discarded, or picked up. Our service standards dictate that new mail be uploaded to your account within 24 hours of when it is delivered to your mail center. We work closely with our mail center partners and have followed-up with your mail center to ensure that these standards of service and quality are maintained.Our records indicate that **************** has been in contact with ************************************

  • Gwen B

    Date: 10/12/2024

    Gwen B

    Date: 10/12/2024

    So far so good although it is quit early to make any clear observation. Thus far, I can say that I have experience great customer service, any time I have called the company, the **** has been very resourceful and helpful. On a side note, I do wish they offered an actual phone alone with the phone service, even if I had to pay for the phone alone with the service.

    iPostal1, LLC

    Date: 11/01/2024

    Hi ****,Thanks for your review.Our team works hard to provide excellent customer service, so it is great to hear that we were able to help you. At this time, the phone line provided by our any of our Office plans only provides you with a unique phone number, for incoming calls only, a personalized voicemail, and call forwarding services. While we currently do not provide you with a physical phone, we truly appreciate your feedback. This is very valuable for us.Sincerely,iPostal1

  • Anton W

    Date: 10/07/2024

    Anton W

    Date: 10/07/2024

    Be aware. In their email they state customers have 2 options for notarizing. 1 by using their affiliate services which charges you money. They state the 2nd option is to notarize your documents locally and then upload it. Upon completion of notarizing locally and wanting to upload they stated, now we only accept Option 1 (affiliate services). The email I received and the customer care call were on the same day. So their T&C are wrong. I don't trust them. Had they stated you have to use their affiliate services then I could decide upfront. This way I signed up for a monthly plan and afterwards being forced to pay extra.

    iPostal1, LLC

    Date: 11/04/2024

    Hi *****,Thanks for your review.We are sorry for any miscommunication that may have occurred.The **** requires the Form 1583 be completed, notarized, and filed with proper IDs. This is required in order for the mail center to accept mail on your ********* late September, we made a change to online notary only. This switch was to enhance security for our partner locations and customers alike. We did give time to those who were completing their documents at that time. On 10/1, we fully transitioned to online notary.Some mail centers are able to approve your 1583 form in-store, removing the need for a notary.Unfortunately, we are unable to identify your account from this review. Please contact **************** so that we may fully assist you. For fastest service, please use the live chat Monday-Friday 9am-8pm ET. We are also available by phone, email or ticket.Sincerely,iPostal1

  • David B

    Date: 10/07/2024

    David B

    Date: 10/07/2024

    It is everything I expected this company to be, and they exceeded my expectations as well. The communication is well given without the feeling over being overkill. I also appreciated customer service answering my questions back by the next business day. This company is always raising the bar! You can't make everyone happy, we all want different things. Keep it up!

    iPostal1, LLC

    Date: 11/01/2024

    Hi *****,Thanks for your positive review. Our team works hard to provide great customer service, so we appreciate your feedback very much.Sincerely,iPostal1

  • Joshua H

    Date: 10/07/2024

    Joshua H

    Date: 10/07/2024

    Working great so far. *** had the service for around a month now. No problems or complaints at this point.

    iPostal1, LLC

    Date: 11/01/2024

    Hi ******,Thanks for your review. We had people like you in mind when we created our digital mailbox service. It is great to know that we were able to meet your needs.Sincerely,iPostal1

  • Tahimy A

    Date: 10/07/2024

    Tahimy A

    Date: 10/07/2024

    So far so good, I'm feeling satisfied with the service.

    iPostal1, LLC

    Date: 11/01/2024

    Hi Tahimy,Thanks for your positive review. We are glad that you are so happy with our digital mailbox service.Sincerely,iPostal1

iPostal1, LLC is BBB Accredited.

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