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NECO Alliance LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 77 total complaints in the last 3 years.
  • 34 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/15/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Never received my $400.00 reward debit card. Realized it when I was going over old paperwork that was pending. I tried multiple times to contact NECO and no answer or response. How do I get them to issue a new $400.00 reward card?

    Business Response

    Date: 09/30/2024

    As the customer had not received her card, we worked with our card vendor to have the customers card reissued.  We had provided the customer several updates throughout the process, and once delivered even confirmed receipt of her card with the customer.  Customer confirmed and thanked us for the resolution. No further action required. Thank you.

  • Initial Complaint

    Date:05/14/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 3 Frigidaire appliances that offered a $300 rebate available through NECO Alliance. I submitted the proper documentation and received a Mastercard Reward debit card. I had no knowledge that the card had an expiration date, let alone an expiration date of approximately 6 months. Given the *************** of the past several years, it is unconscionable a company would deliberately favor themselves vs. the consumer who supports them. I had not used any of the $300 on the card and noticed when I did go to use it, there was a sticker on the front stating THIS CARD IS ACTIVE AND READY FOR USE. The card arrived with the clock ticking and available for anyone to use without any security verification. I have been unable to reach anyone at NECO Alliance and the email address is not functional. Very, very poor customer service. I believe a fair resolution would be to replace the expired $300 Reward Mastercard Debit.Thank you,********************* Appliances purchased:Frigidaire Stainless Range *********F Frigidaire Stainless Dishwasher ********** Frigidaire Stainless Microwave **********

    Customer Answer

    Date: 06/08/2024

    At this time, I have been contacted directly by NECO Alliance LLC regarding complaint ID ********, however my complaint has NOT been resolved because:

    Card provider was unable to locate my card information.  Emailed me June 3, 2024  asking if  I could provide card information.  In response,  I sent copies of the front and back of the card (attached to this email) June 3, 2024.  Awaiting response. 

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.

    Sincerely,

    *********************

    Customer Answer

    Date: 06/18/2024

    Today, June 18, 2024, I received via **** a replacement card from NECO Alliance LLC for the one that had expired.  

    I am very appreciative to the BBB for the assistance in making this happen.

    Kind regards,

    *********************

     

     

     

     

  • Initial Complaint

    Date:05/06/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a Debit card issued by NECO Alliance for $125 as a rebate for a dishwasher that I purchased. I tried using the card at one of the participating merchants listed on prepaid center.com listed on the back of the card and it was not accepted by the merchant. I have been unsuccessful in contacting NECO.

    Customer Answer

    Date: 05/30/2024

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding NECO Alliance LLC has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    *********************************

  • Initial Complaint

    Date:05/03/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I submitted my rebate claim after going out of my way to purchase Cafe products to get the rebate - my claim number is ************ and it was declined with no reason and no way to dispute or even get a reason as to why!The claim was submitted, with serial numbers on Feb 20, 2024, and I totally forgot about it. Now, i went to check on the status, and see that it was denied - no email, no info, just denied.The only information provided was "The claim information you have entered has been declined for not meeting the requirements of the program". This is untrue, I rechecked the requirements for receiving a rebate in the program and I meet every requirement. I believe I am owed the full $600 rebate for my purchase and Neco Alliance wrongfully rejected my claim to avoid payout.

    Customer Answer

    Date: 05/28/2024

    At this time, I have been contacted directly by NECO Alliance LLC regarding complaint ID ********, however my complaint has NOT been resolved because:

    They have yet to award me the rebate, but they (******, a  Operations Success Manager) DID email me and let me know that they are "still working on this ... and am expediting to ensure that we get this taken care of for you."

    I'll report back here once the issue is reolved.

    Than you.

    Sincerely,

    *************************

    Customer Answer

    Date: 06/13/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *************************



     

  • Initial Complaint

    Date:05/01/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a rebate card from this company. I attempted to use it, but it said the card was expired. I had called to make sure the card could be used THROUGH 4/24, not BEFORE 4/24. I have over $300, but no one will pick up the phone. I have been on hold for nearly 2 hours now after calling again and again. I just want the $321.60 owed to me.

    Business Response

    Date: 09/30/2024

    After investigating the issue with our card vendor, they advised that they needed to verify some information with the customer before they could reissue any funds.  We had tried reaching out to the customer on 05/03, 05/07, 05/23, 05/29, and 06/03 to confirm the requested information, but to no avail we have been unable to reach the customer.  Our card vendor had also made several attempts to reach out to the customer and had advised that they were unable to reach them either. As a result, they were unable to reissue/resolve this for the customer.

  • Initial Complaint

    Date:04/12/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a stackable washer and dryer and was offered a rebate upon submission of additional information - which I provided. The rebate company has had numerous complaints filed with the BBB. I ordered the product online and had to wait for delivery before I could obtain the necessary information. Once the product was delivered on November 30, 2023, it submitted the requisite information and received countless requests for additional information. Now I am told that because the electronic invoice did not have the company logo on the page, I still needed to submit that. I tried calling the company, but with no success. I found out today that the company, Appliances Connection filed for bankruptcy last month. I received an email this morning from NECO that I have until 3/18/24 to submit the letterhead with logo - during a phone call today, I was told I would be given until 4/17/24 - 5 days from now. I would like to have my rebate of $100 sent without further delay. I would also like to have the manufacturer alerted to this company's practices.

    Business Response

    Date: 09/30/2024

    The customer’s claim was processed and marked paid in our system on 04/19/2024.  We had tried following up with the customer to inform her the claim was processed and ensure she had received her redemption email, however, we did not receive a response back from her.  Additionally, our card vendor has confirmed that the card was redeemed as a virtual card by the customer’s email address, so we are confident she has received her rebate, we’ve just been unable to confirm with her directly.

  • Initial Complaint

    Date:04/05/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased appliances for our home back in October 2023. At the time, a $400 rebate was available through NECO Alliance which I submitted and was given on a reward card. When I went to use the remaining balance on the card on 4/2/24, I noticed the card had expired on 3/31/24. Why would a reward card have an expiration date on it at all? It should be valid until its used up just like a gift card but if an expiration date is required, then give people at least a year - it's our money. I have tried to reach NECO Alliance to have the remaining balance of $80.54 reissued to me but have called multiple places (all service centers) with no success. I feel it is unfair to be unable to reach the issuing company and speak to them regarding my situation. Very poor customer service with no support for the service center folks to be able to amend a bad situation for the affected customer. I'd also like to know who gets all this "left behind" money - seems like customers are being taken advantage of.

    Customer Answer

    Date: 05/01/2024

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding NECO Alliance LLC has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    ***************************

  • Initial Complaint

    Date:03/04/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I submitted a claim for the "Bosch Buy More Save More" rebate (Program Code *********) for my Bosch Appliance package purchased November 27, 2023 through Baron's Major Brand Appliances in **************. The claim was submitted, with serial numbers, on February 22, 2024, Claim # *********Z. I only realized that my claim was rejected when checking the status on the Neco Alliance Consumer Rebates website, they did not send me an email. The only information provided was "The claim information you have entered has been declined for not meeting the requirements of the program". This is untrue, I rechecked the requirements for receiving a rebate in the program and I meet ever requirement. I believe I am *********** a $850 rebate for my purchase and Neco Alliance wrongfully rejected my claim to avoid payout.

  • Initial Complaint

    Date:02/06/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received a card from NECO Alliance that has expired but still has a balance and can not get a hold of anyone at the company to resolve the issue. Phone number not working for the company and no response back by email. Card number is ******************* code *** expiration 9/23 This horrible company is scamming people out of a lot of money!!

    Business Response

    Date: 02/23/2024

    Hi,

    I hope you've been well.

    Attached are screenshots of what NECO has actioned for *************************, and its exact dates:
    Screenshot 1: Reached out to card provider team ->Submitted February 7th, ****
    - We got the card in question submitted and reissued
    Screenshot 2: Details of card
    - Good until August 31st, ****, and balance is at $5.67. Therefore, ****** has been using it since
    Screenshot 3: Proof of email conversation updating ****** throughout all activity
    - Submitted February 7th, ****, February 9th, ****,and February 21st, ****

    We've done everything on our end. Is there anything we can do to resolve this complaint?

    Kind regards,
    *******
    *** * **** * ***

    Customer Answer

    Date: 02/23/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *************************



     

  • Initial Complaint

    Date:02/02/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I filed all the paperwork for appliance a rebate back in August 2022. It was approved on their website (claim #**********) but I never received my $400. I have called multiple times and never gotten thru. Today I reached ****** who told me that the email with payment instructions was sent in Nov 2022; it was not though. I never received the $400 or an email on how to recover my rebate. He gave me another number to call today to resolve my rebate. That number is not in working service *************) - it is just a voicemail black hole. I am owed my rebate & expect the company to honor their commitment to pay it.

    Business Response

    Date: 02/28/2024

    Hi,

    I hope you've been well.

    Attached are screenshots of what NECO has actioned for ***********************************, and its exact dates:
    Screenshot 1-2: Reissuing Virtual Card -> Submitted February 6th, 2024
    - Virtual card reissued, and account details 
    - Got the tokens extended until May 31st, 2024
    Screenshot 3-5: Updating ***** throughout the activity on email -> Submitted February 6th, 9th, 21st, 23rd, and 26th, 2024

    We have not received word back from ***** after numerous times reaching out. We've done everything on our end. Is there anything we can do to resolve this complaint?

    Kind regards,
    *******
    OSM - NECO - VIP

    Customer Answer

    Date: 02/29/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    In fact I have responded to their emails & requested the gift card that was promised; I am waiting for it to arrive. I was told to expect it by the end of this week. I will let you know if I do! Thank you for your interest.

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ***********************************




     

NECO Alliance LLC is NOT a BBB Accredited Business.

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