Business Profile

Bank

JPMorgan Chase & Co.

Headquarters

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 5 complaints handled through our conciliation process.

Complaints

This profile includes complaints for JPMorgan Chase & Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

4,843 total complaints in the last 3 years.
1,603 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/20/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 9/5/24, I received an email from the ****************** that my payment of $1501.55 made on 9/1/24 had been returned or rejected by my bank. I called Chase that morning to ask why my payment was rejected/returned, and they said that I had initiated a stop payment in July 2023 was the reason they returned it. I explained to Chase that I had set up another ACH with ************ of TX and the payment had successfully drafted out of my account since Sept ******** months). Why did they wait almost a year later to return my payment? The *** told me that he would delete the stop payment and to ask the ****************** to submit the request again. I was charged $25 for the returned payment on 9/6/24. I had to make a payment to prevent late fees or negative ***orting to my credit bureau.
Customer Answer
Date: 10/02/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***** ****
Initial Complaint
Date:09/20/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called at the beginning of last week and was told that after filling the Zelle dispute I would receive a temporary credit while the investigation was ongoing. I called the next day to again confirm this I was told yes wait up to 5 business days. I called again (that is 3 calls so far) and that *** stated yes I would receive a temporary credit for the $200. Today I called again call number 4 the first ****** who answered said yes he would request the temporary credit he then transferred me to someone who said no I would not. THIS IS TOTAL *** if I call 4 times and each *** that I spoke with stated I would get a temporary credit I should get the temporary credit. You all are lying and I will be filing a claim with the Better Business Bureau for being lied to ***eatedly your agents.
Business Response
Date: 09/27/2024
We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Initial Complaint
Date:09/19/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For Approximately three years my Social Security Benefits is being Deposited in my Chase Account on the 17th of every Month . I am Retired and on a Fixed income. On the 17th of September, Chase have withdrawn three overdraft Fees from my Deposit..totalling $102.within two Weeks a total of Five Overdraft Withdrawal totalling $170. Why would Chase Withdraw Overdraft Fee on the same day my Social Security enters my Account.All my Retirement Income goes in my Account at ******************** every Two Weeks. This enormous Withdrawl has caused difficulty in paying my Bills and purchasing Food.This is very stressful on me. This Bank could have been more lenient and considerate because this is where all my income is Deposited. I have been Charged $34 for a $10 charge .This is extremely stressful on my Blood Pressure.
Business Response
Date: 09/25/2024
We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you
Customer Answer
Date: 09/25/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have not recieve a response from this Business

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

******* ********

Business Response
Date: 10/09/2024
We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Initial Complaint
Date:09/17/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I would like for someone to listen to a call that just took place. I spoke to a *** by the name of **** who was not very nice. I simply need to close all accounts affiliated with ******************************************. Apparently, I am being accused of fraud because of my legal name that is outlined on all my signatory contract with your bank. Please help me.
Business Response
Date: 09/24/2024
We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Customer Answer
Date: 10/15/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Hello,

I thank you so much for your assistance. I would like to add that this matter was promptly resolved and the agent that called me was extremely kind and professional.

Thank you so much!!

******
Initial Complaint
Date:09/17/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
What happened?On August 22, 2024, I visited a Chase branch drive-through to deposit funds into my daughter's college account. During the transaction, the teller requested additional identification beyond what was necessary, which led to an escalation involving the branch supervisor. The interaction was handled rudely, and I felt that the staff were unnecessarily confrontational.On September 14, 2024, I went to the same branch to make two withdrawals and inquire about account balances for my children's college accounts. Despite my long-standing and responsible history with Chase, I was treated with hostility and suspicion. The teller and branch manager refused to complete my transactions, accusing me of fraud and making discriminatory remarks. As a result, all four of my childrens college accounts were abruptly closed without prior notification or adequate explanation.The actions taken by the bank included:On August 22, 2024, the teller requested excessive identification and involved the supervisor, creating an unpleasant and confrontational atmosphere.On September 14, 2024, I was accused of fraud, and my accounts were frozen and closed.I was informed that the closure of the accounts would begin on September 16, 2024, and could take up to ten days, with a cashiers check to be sent to me.The situation has caused significant disruption to my childrens educational funding and considerable emotional distress for my family.
Business Response
Date: 09/30/2024
We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Customer Answer
Date: 10/25/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

Hello,
I am writing in response to your recent email regarding my complaint (ID #********). As per your previous message, I had six days to respond, and today, October 23, 2024, falls within that timeframe. Therefore, I kindly request that my complaint remains open and not be closed at this time.
Additionally, I want to express that I am not satisfied with Chase’s response to my complaint. I did not, and do not, wish to be removed from my children's accounts. There was no agreement on my part to do so. I simply informed the executive assistant that I would consider removing my name from the accounts if it was the only way to keep them open. However, this was not my preferred outcome, and I did not want this to happen.
I would appreciate it if you could ensure that my dissatisfaction with Chase’s handling of this matter is properly noted and that the complaint stays open while we work toward a resolution.
Thank you for your attention and assistance.
Sincerely,
****** ********
Phone: 817 823-7348

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

****** ********

Business Response
Date: 11/22/2024
We responded to our
customer's concerns. To protect their privacy, we are not providing you with
any details of our resolution. Our customer may use their discretion in sharing
our response directly with you.
Initial Complaint
Date:09/17/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Resolution on Restriction Put on my Account *********** or Email ID or Phone Number to use Zelle This is my final attempt regarding ticket **************** before I file case on this matter further. I am extremely frustrated with the lack of resolution and the misinformation provided. I have been working on this issue for several days, and each time I contact customer service, I am redirected to another team without any real assistance.I have contacted Zelle, and they confirmed that there are no restrictions on my phone number *************) or email ID ************************ Despite this, I am unable to use any new phone number or email ID, receiving the same error message that they cannot be used for ******** per Zelle, there is no restriction or issue with my email id or phone number. Chase Fraud team put a restriction on my email id or phone. This issue is affecting my all money related transaction causing pain and stress.Please investigate this matter urgently and provide a clear explanation and resolution as soon as possible.Thank you for your prompt attention to this matter.*********** * ********************* Phone: ************
Business Response
Date: 09/26/2024
We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Customer Answer
Date: 10/07/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

Chase executive office and customer care is very rude and try to coverup their system issue

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*********** **********

Customer Answer
Date: 12/18/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

they have faulty system and their internet banking instruction is misleading, I have already sent proof, they are not ready to accept their faulty system

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*********** **********

Business Response
Date: 12/30/2024
We previously responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Initial Complaint
Date:09/13/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am honestly tired of feeling neglected by this bank. I know I have said Id leave this bank, but I have not had the time and they charged me an over draft fee of $34.00 or $35.00 dollars for something that I already spoke to the company In Question (Ritual) that charged me $54.00 and they refunded me already. The timing of the refund process usually takes about two to three days and I still have not gotten a refund. So Chase wants to charge me a fee for this transaction and I am not tolerating it and for me it is a form of taking more money from me. I do not care if it is part of their policy, they do not care about a struggling customer especially it being a bank. To me banks have always been so careless because at the end of the day its about money, money, money, and they dont care about your problems or struggles, I have enough financial issues and i should not be dealing with this. I should get a refund back of the overdraft fee, especially for something that I was refunded for.
Business Response
Date: 09/19/2024
We responded to our customer's concerns. To protect their privacy,we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Initial Complaint
Date:09/13/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I disputed a transaction with Chase For a business called belle city pest for an unauthorized transaction. This was on 8/2/2024 They reversed the dispute siding with merchant. Of course I than called to dispute the reversal. I uploaded documents proving tht this merchant charged me for an entire quarter (August-October) But picked up his equipment two days after I notified him he wasnt suppose to charge me. He didnt even have access to my home for the date in question. Chase denied once again the reversal , which made absolutely no sense if they picked up there equipment and did not ful fil the quarter in which I showed proof of him coming to get equipment. I would of filed dispute with belle city pest however they are not listed on BBB But I also fill chase should have reviewed documents of proof. Which is clearly in my favor but instead sided with merchant. Original charge was ****** on August 2 Equipment was picked up by belle city pest on 8/4 If I am obligated to pay a full quarter than his equipment would still be be there until October
Business Response
Date: 09/18/2024
We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you
Customer Answer
Date: 09/30/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

Chase did not do anything, they advised me to dispute with ***** Which is not any option since my actual debit card is through Chase bank. I feel they disregarded the proof I sent in and just went with merchant. In which if my documents were reviewed they can clearly see this merchant removed equipment, which is fine but I should not be charged a full quarter for services and equipment if it is removed from my property two days after money was deducted.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

********* ******

Business Response
Date: 10/24/2024
We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Customer Answer
Date: 11/04/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Chase didnt do anything to fix the problem
The company sent money order after another complaint was received

Sincerely,

********* ******
Initial Complaint
Date:09/12/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I created a bank account for my business ******************************************** online and was only able to fund the account before the next thing I know I am being told my account has been locked and to call the 800 number on the mobile app. I called the number I was given, only to be redirected to the fraud department where they said that I had called and denied ever having an account with them despite having personal ******************* , credit card, and at one point even a mortgage account with them. Then I was told I had to go into a bank branch with 2 form of ID to get the lock removed. I went with 3 forms of ID and was then told after HOURS of wasted time that the "investigation" would take 30 days. This is utterly ridiculous. I myself created the account, I myself verified that I never called to say I don't have a chase account and yet still I am unable to use my account. ******************** really need to get their ducks in a row or they are going to have a difficult tie keeping clients at this rate.
Business Response
Date: 09/20/2024
We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Customer Answer
Date: 10/04/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***** *****
Initial Complaint
Date:09/12/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 20th and 21st 2024, I was a victim of identify theft and all of my money was emptied from my Chase Checking and Savings account. Since then ******************** Bank has given me the run around and has not fully refunded my money. I have made several claims with the assistance of branch workers and have called the claims department over 20 times with no resolution. I have filed a police report on 9/11/2024. Though some of my money was returned I am still out a large sum of money and chase has not come back with a reason or solution. My concerns have not been escalated and I have not had access to my money for over 60 days.
Business Response
Date: 09/19/2024
We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

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JPMorgan Chase & Co. is NOT a BBB Accredited Business.