Complaints

This profile includes complaints for JPMorgan Chase & Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

JPMorgan Chase & Co. has 2312 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  JPMorgan Chase & Co.

  270 Park Ave New York, NY 10017-2014

• 

  J.P. Morgan Chase Bank

  712 Center Street New Iberia, LA 70560

• 

  Bank One

  2910 Johnston Street Lafayette, LA 70503

• 

  Chase Bank

  151 19th Ave Moline, IL 61265-3752

• 

  JPMorgan Chase & Co.

  8309 Lockwood Ridge Rd Sarasota, FL 34243-2930

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent zelle money to a party who provided service.The party name and contact information was correct.The party did not recieve the money.Upon complaint to Chase their investigation found that some one else( ***** ******) who is not working for my receiving party got the money.Chase bank took a stand that our record shows that the money was sent. The receiving party notarized that they never received payment.***** says its upto Chase.This is a strict case of fraud and Chase should reimburse me.

  Business Response

  Date: 10/03/2024

  We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you

• Initial Complaint

  Date:09/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A fraudulent loan taken out is not being fully reimbursed back to me and my wife's checking account.

  Business Response

  Date: 10/03/2024

  We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:09/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 20, 2024, the funds from a check I deposited earlier were released. However, the check bounced later on. I was not informed about the possibility of it bouncing or provided with any cautions regarding the deposit. This was my first time depositing a check as a college student, and I believe Chase should have been more attentive. I called them at least twice before the funds were released, but they didn't warn me about anything at all, and now my account is overdrawn. Another issue is with a $2000 Zelle transfer on the Chase mobile app, which turned out to be fraudulent, even though I made the transfer. Chase and ***** were uncooperative when I reached out to the police for an investigation. I also requested a refund from the recipient's Zelle account, but later found out that they blocked me. I am sure a real person is using the account, and it is still active.

  Business Response

  Date: 10/09/2024

  We responded to our customers concerns in our letter dated October 9, 2024. To protect our customers privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.

  Customer Answer

  Date: 10/21/2024

  Dear Better Business Bureau,

  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
  The business has declined my request for reimbursement regarding the $2,000 Zelle transfer, stating that the transfer was processed correctly and that they do not have any dispute rights. They indicated that I would need to handle this matter outside of Chase, which I find unsatisfactory given the circumstances surrounding the transaction.

  The check I deposited was returned due to non-sufficient funds, which resulted in a negative balance in my account. However, I believe that the bank should take responsibility for the issues that arose from this situation, especially since I was not adequately informed about the risks associated with the Zelle transfer and the check deposit.

  The bank's response did not address my concerns about the potential scam I experienced. They stated that they cannot reimburse me because no bank error occurred, but I feel that my situation warrants further investigation and support from the bank.

  I appreciate your attention to this matter and hope for a resolution.

  
  Sincerely,
  ***** **

  Customer Answer

  Date: 11/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   Chase's response fails to address the unique circumstances of the scam that resulted in significant financial loss through a Zelle transfer and a returned check. Despite their standard terms and conditions, I believe the bank has a responsibility to provide more robust protection and support for customers who are victims of sophisticated scams.

  I took every precaution as a customer, including verifying the recipient's details and reviewing the Zelle warnings. However, the scam involved deceptive practices that were beyond my control and understanding. The bank's safeguards did not prevent this situation, and their refusal to reimburse the funds leaves me without recourse.

  I am willing to provide any additional documentation or information needed to support my case. I am seeking the Better Business Bureau's assistance in mediating this issue to ensure a fair and equitable solution.

  Your intervention is crucial in helping me recover the lost funds and ensuring that Chase improves its measures to protect customers in similar situations.

    

  Sincerely,

  ***** **
  

  Business Response

  Date: 11/25/2024

  We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:09/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 29, 2024, I sent an erroneous Zelle payment of $284 to a registered Zelle user from my ******************** contacts. That contact was deleted from my personal contacts but is listed in my Chase account. I made the ********************** through my Chase Checking account, and I am requesting Chase to refund this incorrect payment. I do not understand as Chase deposited this amount into the wrong account, why cant ******************** refund/withdraw this amount? Chase claims they do not have the authorization to refund this incorrect payment. If Chase made an incorrect deposit into my account, they would easily go in and take back their money.

  Business Response

  Date: 10/24/2024

  We responded to our customer's concerns by letter on October 24, 2024. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:09/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a customer of ******************** for over 30 years. My most important sources of income, retirement 1099s and social security were deposited into the checking account automatically.On June 12, 2024, I entered the chase branch in the woodlands, *********************************** to make a deposit of $1000. At this time, my checking account had approximately $320000, and my credit cards had around a $9000 balance. the teller said that she could not accept my deposit because my account due to suspicious activity and that they were cancelling my account. She said that my account would be closed and that a check would be mailed to me for the balance in my account which was equal to $23,084. On June 19, I received a letter from Chase advising that "we locked your online account access to protect you. You won't be able to see your statements and notices at this time." I received a mailed statement for May 21 through June 21, 2024 showing starting balance of $26,368.53 and an ending balance of $0.00 with a large debit of $23,084 made on 06/17/24 with a description of "Debit DDA - Check Charge". I went back to the branch and was told by the *** that they had cut a check already that would be mailed. On 6/28, I was told by another VP, ******* ******, that no check had been written and that my account had been frozen. He told me that they could hold my funds for six weeks to three months. On July 1, I received a called from ************ from the complaint department and spoke to someone with an ID = **********. He opened a case for me and the case number is ***************. He was not able to tell me why my account had been closed. I still have not received the check for $23,084. I went to the branch today, 09/25, and was advised by ***** & a supervisor named ***** they could not help me. I have reviewed my statements and see no evidence of fraud. It has been over 100 days since Chase has closed my account and I have received a check for $23,084 due me.

  Business Response

  Date: 10/11/2024

  We responded to our customers concerns in our letter dated October 11, 2024. To protect our customers privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:09/25/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a transaction on my account that I disputed and this bank claimed they would investigate it and they filed the claim incorrectly never contacted me for any type of investigation and denied my claim after only contacting the merchant to see what the merchant had to say I tried to get the claim filed correctly and reopened it with plenty of evidence to back up my claim and was denied again with out anyone contacting me yet again to try to help me and saying that they found the charges to be valid when I proved it was not and that I was scammed. I believe this bank sides with the merchants doesnt actually investigate and helps scam the customers. They discriminate against consumers. They never once asked me for any details about this and they filed the claim wrong to begin with and never researched it in the first place.

  Business Response

  Date: 10/10/2024

  We responded to our
  customer’s concerns in our letter dated October 10, 2024. To protect our customer’s privacy, we are not providing
  you with the details of our resolution. Our customer may use their discretion
  in sharing our response directly with you.

• Initial Complaint

  Date:09/25/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  money ($1,000) deposited in ATM inside branch that was not registered to my account on Aug 5, 2024; after incident was informed that this type of incident has occurred on previously, with no finding of funds when ************ are checked for unregistered funds. Branch: **** ****** Chase, ******************************************;

  Business Response

  Date: 10/02/2024

  We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:09/23/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently opened an account with ********************. Within three days, someone stole $350 from my account. When I called Chase to report the theft, they couldn't tell me what the charge was for. They transferred me to five different people, each of whom claimed that the other department was responsible for fixing the problem. I want Chase to apologize for this incident, return my money, and change all of my account information.

  Customer Answer

  Date: 09/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** *********
  
  
  
   
  
  

• Initial Complaint

  Date:09/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 08/26/2024 I got a check from a summer camp in ******. I tried depositing on the mobile app with chase. The check didnt go through right away (as usual), rather it was taking longer. Shortly after I got an email from chase stating that the check is on hold until a certain date which will be the funds available date - 09/05/2024. Next I try opening my account and it says my account has been restricted please call to find out and to resolve it. Btw this is after me calling a few times already to try and figure why this was happening and no one was able to help me. Then I get another email that your account was restricted and will be closing soon if this is not resolved. Again and again I called a bunch of different customer service numbers for ********************** and no one was able to help. Finally someone tells me that they need a number to call this camp in order to verify this check. I contacted them for a phone number which couldnt be verified because it is in ******. I went into a few different chase branches, called a few different managers and everyone told me sorry the doors are closed and there is nothing to do. Then my account closes and now have no access to my funds or the check. Me as an innocent young person just trying to live my life normally, got a normal check, and this is what happens. I. Needed this check, I was relying on it. I now have to go into borrowing money and going through a really tough time for dong absolutely nothing wrong. Why is this fair that I have to go through such anxiety and make myself absolutely crazy to try and figure what happened with nobody being helpful. This is totally absurd!! From what is see, is that chase is steeling my personal hard earned money for no reason at all. I demand another alternative to getting this resolved!!!

  Business Response

  Date: 10/14/2024

  We responded to our customer's concerns by letter on October 14, 2024. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:09/20/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently deposited a $50,000 check, which appeared legitimate with correct payee details and signatures. After it cleared without issue, Chase requested contact information for the check's issuer, which I provided. Despite providing the required information, Chase chose to lock my account and withhold the deposited funds. I called Chase i even went into a branch but nobody was able to help me

  Business Response

  Date: 10/02/2024

  We responded to our customers concerns in writing with our letter dated October 2, 2024. To protect our customers privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.