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Business Profile

Bank

JPMorgan Chase & Co.

Headquarters

This business is NOT BBB Accredited.

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Important information

  • Customer Complaint:
    Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 5 complaints handled through our conciliation process.

Complaints

This profile includes complaints for JPMorgan Chase & Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 4,843 total complaints in the last 3 years.
    • 1,603 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/10/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Trying to add my son onto my saving account. He is currently on my checking account. I was first told he had to be present, then I was told because hes out of state there was a form I could pick up at local branch I had to fill out and he had to sign. Local branch said no such form, called chase customer service told there was a form. Been a Chase customer for over 12 years, very disappointed in service I received at local bank. Why was told by one theres a form and by the other there isnt.

      Business Response

      Date: 09/20/2024

      We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

      Customer Answer

      Date: 09/23/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

      Never heard from business regarding my complaint.

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ****** ********




       

      Business Response

      Date: 10/10/2024

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:09/10/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a business owner and was banking with another company when a family member advised chase would be a better option for business and personal accounts. So, I opened both i began to transition all of my business contracted accounts over to ********************** as well as set up direct deposit for my personal account. When opening up my chase account the agent ***** advised chase offered invoicing which I though was great due to the fees with square was expensive. On 9/9/2024 i sent over Adult protective services for the state of ******** her. in a normal situation if any state payment is made it would be paid through Sigma which is a state of government contract site. but any time the payment is over 1000 the supervisor of the social worker uses his/her company PCard to pay remaining balance. I sent client a square invoice and as you can see in emails link did not work. so, i sent my first chase invoice and to my surprise after the invoice was paid i was denied by chase to release funds into my account. i reached out to the 800 number and ***** who opened my accounts. filed a appeal not knowing i was being accused of fraud. I was not made aware of this until i spoke with ****** who immediately treated me as if i was some form of scammer. I would like this issue resolved asap that's it i have already transferred over all my payments to this account as well as changed my direct deposit over for the personal account which comes in 2 days and to my understanding from ****** with the chase merchant services escalations management department i will not receive any of my money that will be deposited for 100 days.

      Customer Answer

      Date: 09/12/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *************************



       

    • Initial Complaint

      Date:09/06/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After 12 years of banking with Chase Bank with zero issues, they have made a decision to close all of my checking accounts and end financial relationship. On 8/31/24 I walked into a branch to do two things: 1) Deposit a CERTIFIED CHECK from the private party sale of my vehicle 2) Update my full name on my accounts providing final court order and updated drivers license. The branch I visited was in ******, ** and they took care of everything and assured me everything was deposited and account information was updated. The banker even ordered new checks for me and issued updated debit cards with my new name. Banks were closed on Monday for labor day and on Tuesday (9/3/24) my account was flagged for review and scheduled to be closed. I spoke with all departments trying to find out what happened and explain the situation, authenticating my account countless times, verifying information, etc and was told over and over that the bank has the right to close the account at any time. I called back in today to request my accounts be re-reviewed and was to told the same things as before. This has caused so many issues for my family. All of our money is tied up until they can issue a check to me (10 business days). I have no way to pay for any of the things my wife or children need (food, diapers, etc.). THIS IS WRONG and your "Fraud algorithm" IS WRONG. I am demanding a second review of my accounts and for an actual manager to pull all of the calls between myself your CS/Fraud **** and listen to how ridiculous this is.

      Business Response

      Date: 09/19/2024

      We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:09/06/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12/14/2022 Chase bank closed my account without reason . Chase bank still kept my money amount of $27418.44 until now 09/05/2024. I keep calling Chase Compliance Team ************ hundred times but they do not want to send me back the money. Chase said they will keep the money forever and did not explain any information why. I am very frustrated. This is stealing

      Business Response

      Date: 09/18/2024

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:09/05/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 8/17/2023 I called customer service *************) and was told my address would be removed from the mailing list in 90 days. In September I also sent back one of the mailers with "RTS".But the mailers continue to come. I don't have an account with ******************** and I never will. Make it stop.

      Business Response

      Date: 09/23/2024

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:09/04/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My lease on my existing ****** was up on August 28th. After my last payment in July, I received notification that my account had been fulfilled and closed. I turned the ****** into a ****** dealer on 8/17, specifically asked if I needed to do anything else, and was assured no further action was needed. On 8/30 an additional payment for the car I turned in was processed despite receiving notification that my final payment was made and my account was closed. Please note, at the point of the account closure I was no longer able to access my account online.The pending payment was posted and funds were withdrawn from my account. None of this was authorized and again, I received full assurances no additional action was needed.I received notification that the "transfer" was cancelled but the payment has already posted and the funds were withdrawn. When I called customer service, the informed me despite no balance due and the account being closed, in order to stop payment I would need to go into the account and turn off auto-pay. AGAIN, I do not have access to this account online since it was closed. I requested a refund, and was told it would be mailed to me in 7-10 *******, funds were withdrawn from my account by a lender who closed my account and removed online access. None of this was authorized. When contacting the company they told me it was my fault for not turning off auto-pay on an account THEY CLOSED. Desired resolution would include:-Chase no longer withdrawing funds for accounts they close, have no balance due, and customers are unable to access.-Refund mechanism changed to direct deposit refund -Payment for any and all fees and expenses incurred as a result of the unauthorized charge

      Business Response

      Date: 09/10/2024

      We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you

      Customer Answer

      Date: 09/25/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      As of the receipt of this message I have still NOT been reimbursed for the payment withdrawn. I called ****** only to learn that they sent the check to another address on my account which was not the listed mailing address, and they said they could not disclose the address it was sent to despite validating my identity. They also refused to update the address because the account was closed. They told me they would put in a ticket with a note to get the check reissued to the correct address, however I have received no payment. This issue is no way resolved as I have not received my refund.

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ***** *****




       

      Business Response

      Date: 10/18/2024

      We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:09/03/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Chase bank claims to protect your money from fraud or thift but when it happens they ask you to prove it was fraud. My claim was for under $80.00 and they declined my claim due to the fraud being done though my apple wallet. They ask me to prove to them that a new device was added to my apple account. I don't know how any of this stuff works how fraudster are able to commit fraud if I did I couldn't prevented it. As one of the charges were for **** eats in ************* which I don't live in. How can I feel safe if a large amount would be taken from me I would be homeless. Just want to warn everyone that your money isn't safe with chase bank.

      Business Response

      Date: 09/10/2024

      We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:09/03/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hold on check. Theres no reason as to why. Theres a 14 day hold for a reason that cannot be explained by customer service. I need real help

      Business Response

      Date: 09/06/2024

      We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:08/29/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Complaint Regarding Inaccurate Late Payment ***************** Chase Financial, Auto Loan Account ************** I am writing to file a formal complaint against ****** Chase Financial (JPMCB Auto) regarding the inaccurate reporting of a late payment on my credit report associated with my auto loan, account number ********************** of the Issue:- On June 2, 2024, my vehicle was involved in a total loss accident.- While waiting for the insurance settlement, I made a payment on the loan on June 18, 2024.- The settlement process was delayed, and the insurance company issued the payoff check for the loan at the beginning of August 2024. The check was backdated to June 2, 2024, the date of the total loss.- The loan has been fully paid off as of June 2, 2024, with the payoff amount of $7,663.72.Despite this, ****** Chase Financial reported a late payment on my account. I contacted them to request the removal of this inaccurate late payment from my credit report, as the loan should be considered paid off as of June 2, 2024. However, they refused to remove the late payment and directed me to dispute it with the credit bureaus.I believe this reporting is both inaccurate and unjust, as the loan was paid off in full on the date of the total loss, per the backdated insurance settlement.Desired Resolution:I respectfully request that ****** Chase Financial remove the incorrect late payment from my credit report. I also request that the BBB facilitate this correction to ensure that my credit report accurately reflects the true status of the account.Thank you for your assistance in resolving this matter. I look forward to your prompt attention to this complaint.Sincerely, ******* ***** ******

      Business Response

      Date: 09/12/2024

      We responded to our customer's concerns. To
      protect our customer's privacy, we are not providing you with any details of
      our resolution. Our customer may use their discretion in sharing our response
      directly with you.

    • Initial Complaint

      Date:08/29/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *Bank Name:* Chase Bank *Account Type:* Business Checking *Account Name:* Cookies USA LLC *Account Number:* *************** *Branch or Department:* **************** I am filing this complaint against Chase Bank due to the unjustified closure of my business account and the withholding of over $70,000 in funds. The following is a summary of the events leading up to this complaint:1. On 06.17.2024, I was suddenly unable to access my business bank account, which held over $70,000. I received no prior notice or explanation from Chase Bank regarding this action.2. After multiple attempts to contact Chase Bank, I was informed by the **************** that my account had been flagged for potential fraud and that certain checks required verification. I complied with their requests and provided any necessary information.3. I was repeatedly assured by Chase Bank representatives that my funds would be released after the necessary verifications were completed. However, these assurances were not honored.4. Without any further communication, my account was closed. I was then informed that a check for the remaining balance would be issued and mailed to me. Despite waiting for the check, it never arrived.5. When I contacted Chase Bank again, I was told that additional checks needed to be verified, and my funds would remain inaccessible until this process was completed. Despite my cooperation and the verification of these checks by my customers, ******************** Bank has refused to release my funds.6. Throughout this process, Chase Bank has failed to provide a satisfactory explanation for the account closure and withholding of my funds. The lack of communication and transparency has caused significant disruption to my business operations.

      Business Response

      Date: 09/10/2024

      We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

      Customer Answer

      Date: 09/10/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *****************************



       

    JPMorgan Chase & Co. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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