Business Profile

Bank

JPMorgan Chase & Co.

Headquarters

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 5 complaints handled through our conciliation process.

Complaints

This profile includes complaints for JPMorgan Chase & Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

4,840 total complaints in the last 3 years.
1,598 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/28/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 8/19/24 I was solicited for a building permit fee of $7,800 from someone pretending to be an employee of the City of *************. They sent me wire instructions for this permit fee that originated at a ** ****** Chase Bank in **. I believe that ** ****** is at fault for allowing someone to fake local government credentials to create an account at their bank. They did not conduct their due diligence in vetting this individual and allowed someone who was not a government official to impersonate one and use the city hall address to open an account.
Business Response
Date: 09/09/2024
We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Customer Answer
Date: 09/24/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

I have not received a reimbursement. I will be seeking legal counsel.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

******* ******

Customer Answer
Date: 09/24/2024
I received a phone call from **** in the executive office with case ID *** *********** * * * * *. I am receiving counsel from an attorney and have not decided on a definitive course of action at this time.
Business Response
Date: 10/10/2024
We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Initial Complaint
Date:08/27/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Chase changed my account from Premier to Premier Plus. Under Premier the monthly fee was waived as long as I had a direct deposit of ****** per month. In January of 2023 Chase changed my account to a Premier Plus account which does not waive the fee for direct deposit. Chase offers two other checking account which do allow for the direct deposit waiver, why did they change me to an account which is costing ***** per month when I would have a 0.00 fee with the other accounts? I was first made aware of this when I received a refund of the monthly fee for 7/2024. Upon research I found out the problem. When I contacted Chase they refunded an additional month of fees and changed the account to one which waives the fee for direct deposit, but I have paid at least ****** in fees due to chase's act1ons
Business Response
Date: 09/09/2024
We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Customer Answer
Date: 09/10/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I had a through discussion with the company but they claimed that their actions were proper. I disagree. They did send me a notice that my account was being changed but they did not explain that there were other options that were more similar to my prior bank account features. In essence they converted my account to an account which gave them a ***** monthly fee, They waived the fee for the first three months, which lured me into thinking there was no real change. I did not notice the ***** a month charge until for some reason they waived the fee for one of the months, that is when I started reviewing the account charges.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

****** *****

Business Response
Date: 10/16/2024
We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Customer Answer
Date: 10/30/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

****** *****
Initial Complaint
Date:08/27/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 9th, 2024 at 11:08am, while at work, I received a text message from Chase inquiring about several suspicious activities/charges on my account: 3 charges in the amount of $50.00 dollars, 2 merchant processing charges of $5.66, and an additional merchant processing charge of $11.32. When I replied that I did not authorize the charges, Chase deactivated my card as per standard procedure. Several hours later, while on my lunch break, I called in to Chase to file a formal claim to dispute the charges. At the conclusion of the call, I was issued a temporary credit while they performed their investigation. I came to find out that they re-reversed the charges (they re-issued the payment BACK to the merchant) and overdrew my account, despite these charges being unauthorized. There is no specific information they can provide other than "we found these charges to be authorized" despite the fact I denied the charges when alerted via text, AND with a follow up claim once I had gone on my lunch to contact them directly.It's criminal that the bank can reverse charges DESPITE them clearly being unauthorized & subsequently disputed with follow up correspondence.
Business Response
Date: 08/29/2024
We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Initial Complaint
Date:08/27/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing this complaint because an account inaccurately listed under "JPMCB AUTO FINANCE" is being reported on my credit file. Despite numerous disputes, the account remains on my report, causing significant harm to my creditworthiness. This account is not mine, yet it continues to adversely affect my financial standing.Account Details:Creditor: JPMCB AUTO FINANCE Address: ***************************************************** Date Opened: 04/01/2016 Account Number: ************** High Credit: $54,256.00 The persistence of this erroneous listing is unacceptable. I have already taken the necessary actions, including contacting the creditor, filing disputes with the credit bureaus, and reporting identity theft. The continued failure to remove this account, despite clear evidence of its inaccuracy, highlights serious non-compliance with fair credit reporting standards.I urgently request the BBBs assistance in having this account permanently removed from my credit report and ensuring that the reporting agencies correct this significant error, as it continues to cause undue distress and financial hardship.
Business Response
Date: 08/30/2024
We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Initial Complaint
Date:08/26/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This bank is a scam! I called to stop an unauthorized ach transaction from going through and they said they couldnt so I said fine, Ill just close my account but they didnt close it when I requested and my account was over-drafted $836 dollars! Chase told me they would mail me a check with the temporary credit but they never mailed it although they keep saying they did. The said theyd mail it again a couple weeks later when I got a letter that they approved the dispute but after 14 business days, I didnt get that check either. I called again on August 13th and I was told yet again that Id receive a check in 7-14 days.. well guess what!! For the third time, the ***** check hasnt came!! Worst of all, I cant ever get an American person, its always a darn Indian or Philippine person. I want my money asap or I will pursue legal action.
Business Response
Date: 09/05/2024
We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Initial Complaint
Date:08/23/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I opened the business account under ******************** Bank in ********, their branch address : **********************************I deposited the check, the amount was $21,000. I was told by bank that my deposit was pending for 10 days to be available to use. However, after 10 days my business was terminated and withhold the funds. Then, I reached out the bank manager, he told me that he would open another account for us, he would transfer that $21,000 to the new account, but it never happens. At last, the new account got shut down too.I kept uploading the documents they needed, but the problem never get resolved. It's been 4 months now, my money was not given to us yet. Each time when they required the documents from us, it was different. And they kept playing games with us. Right now, we asked our lawyer to sue them.
Business Response
Date: 09/30/2024
We
responded to our customer's concerns. To protect our customer's privacy, we are
not providing you with any details of our resolution. Our customer may use
their discretion in sharing our response directly with you.
Initial Complaint
Date:08/22/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
There where many charges made fraudulent on my checking account. I have provided numerous copies of my signature and also gone through my monthly statements. In which the same transaction appeares labled miscellaneousn, cash withdrawal and then appears under a different description. I was asked to open complaints based on the way the money was deducted. The have been reluctant to show me proof that I was the one doing the withdrawals. And have not shown me any evidence to prove otherwise. " The bank claims since the *** card was in my possession I am responsible. I send the bank proof that my identity had been compromised and on 1 occasion I did lose my card. They keep referring me to different departments but none has looked into the case. At this point this should be an inbesilment case. My suspension is that the teller was taking money when I deposited my checks. I have a police report which they asked for in order to subpoena the video of the transactions in question. At the least a copy of the picture. But they refuse to provide them to me. Let's be honest crooks do not need your actual *** to obtain money from anyone's account. The bank is acting irresponsible and not been fortwith..
Business Response
Date: 10/08/2024
We responded to our customer's concerns by ********* protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Initial Complaint
Date:08/19/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 8/14,2024 someone switched my payment from $50 to whole amount and drained my checking and saving account.I am owed $4000.00. They see the error but will not fix it. I keep getting hung up on when I call. They transfer to a much of different departments and I cant get help. Now they have locked me out of my acct and no one will unlock it. I have no money.
Business Response
Date: 09/03/2024
We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Customer Answer
Date: 09/19/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*******************************
Initial Complaint
Date:08/16/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I got a auto loan through **************** credit which goes through Chase Bank. I have made four payments which the more majority have been in advance payments I have a receipt shows it was a regular payment but yet every time I make a payment they put it towards principal only if I hadnt checked online couldve had late payments due to this and penalties but luckily I caught it first they have messed up on three out of the four payments I have made went today to talk to the bank manager she said that you couldnt make an auto payment in advance I never heard of this. Told her that I was considering consulting a lawyer about a class action lawsuit not allowing you to make your payment in advance and only put your advance payments that you made towards principle only even though the receipt they give you in the branch says regular payment in response to that they took my number and said that the executive branch would be contacting me to try to resolve the problem I just think that people need to be aware of this problem how many people have made their payments in advance and then ended up getting late fees and charges because they messed up and put it to principal only I wonder how many peoples credit this has affected by them showing a false late payment this needs to be addressed with chase bank and resolved thank you very much
Business Response
Date: 08/22/2024
We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Initial Complaint
Date:08/15/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Last July 25, I sent a payment link to a client to charge for a service I offered, the charge was $1,514.42.Normally the money should be available in the bank account in one day, when two days pass and I see that the money is still not available I contact the bank and they tell me that other verifications were necessary and that it would take up to 4 days to be processed the payment, after approximately 4 days I receive an email saying that my account to receive *********************** has been blocked indefinitely. I contacted the bank again and they told me to fill out an appeal to unblock the account and the funds and that is what I do, I attach a pdf where you can see the numbers of the appeal and the follow-up. Days go by and when I did not receive a resolution, I contacted them via email and they responded asking for some documents to verify me, which I sent. The dates for this appear in the pdf. Finally I receive an email saying that the result is that my account to receive *********************** will continue to be blocked for 4 months as well as the funds, but that I could make a refund to the client and that is what I do, doing such an action last August 5, that Let it be clear that they have never told me why my account has been blocked and the funds were not released.They tell me that the refund will be completed in 5 to 7 business days and today, August 13, after 6 business days, I called to request an update because I did not see the progress and they did not give me a clear answer as to why the refund is not processed or how long it will take. be completed.As such I do not want my account to be unblocked to receive payments, that is something I can do with another bank account and another ********************** pos service, but I do need the funds to be released in my account or returned to the client , I have a small business and this is an amount of money that greatly affects me
Business Response
Date: 08/20/2024
We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

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JPMorgan Chase & Co. is NOT a BBB Accredited Business.