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Business Profile

Bank

JPMorgan Chase & Co.

Headquarters

This business is NOT BBB Accredited.

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Important information

  • Customer Complaint:
    Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 5 complaints handled through our conciliation process.

Complaints

This profile includes complaints for JPMorgan Chase & Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 4,844 total complaints in the last 3 years.
    • 1,602 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/12/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Fraudulent activity occurred on my account and after filing a claim, it was reversed stating it was my device used hence forth I am out 200. Despite someone using my phone to send a zelle payment I did not authorize. I obtained a new device and no one seems to understand this is fraud. I have contacted ***** and they are stating I need to deal with the ****. I would like to say my ********************** was not helpful at all.

      Business Response

      Date: 08/28/2024

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:08/09/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      6/26/2024 at 6:28pm (store closed at 7pm) I purchased a Boost Activation plan and sim card (phone was included) and clerk started the activation process. Said it would be completed within a few hours. After a few hours and well into the next day, the phone was not working (see test email screen shot). ************ technical support opened a ticket and was unable to troubleshoot after several attempts. I returned the phone on 6/27 at 2:07pm. I was issued store level a refund for only the *** card of $10 which I disputed by writing REFUND INCORRECT on the refund receipt. The clerk stated that the other parts of the transaction had to be refunded by ************ and not the local store. I contacted ************ and they stated the remaining refund should be handled at the store. The phone was returned due to it not working. Chase Bank denied the claim dispute I initiated stating they had no proof the item was returned despite providing the refund receipt and a copy of the email from Boost on 6/27/2024 stating that the service was being processed immediately.

      Business Response

      Date: 08/29/2024

      We responded to our customers concerns in our letter dated August 29, 2024. To protect our customers privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.

      Customer Answer

      Date: 09/12/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *******************



       

    • Initial Complaint

      Date:08/09/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have tried to add my Chase debit card to my ApplePay several times. It displays a message, " Card NoT Added, contact your card issuer for more information." When I called the FIRST time, the caller stated I couldn't use the service. He didn't provide any details. I wasn't going to accept that response. I called a SECOND time and the person told me to go inside a branch. I went into a branch and they were more useless. Nobody knows anything about anything. I was in the branch and I was calling tech support with the banker and it was taking nearly 30 minutes to get someone on the phone. I told the banker, I needed to go. She gave me the tech support number and I called once I returned home and had time to call. They couldn't get around a text verification message, that they said my phone couldn't receive. If I can't get a competent person to help with this, I'm going to go to another bank that is more developed than this shipwreck.The last 4 of my card is: *****

      Business Response

      Date: 08/27/2024

      We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:08/06/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received an email that I had overdrafted my account on the 30th and same day I deposited $86 to leave only a $50 dollar balance. Then seconds later I received another email I was charged 3 overdrafted fees. I called to get them credited and they told me they cant because my account was -$50.11 are serious? Like 11 cents and you charge me over $100 . Thats not fair! I would like to get refunded the 3 overdraft fees as I have mention for them to put the overdraft protection off not to let it go over but it keeps going over.

      Business Response

      Date: 08/13/2024

      We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:08/05/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Chase took ******** from my account for money transfers that were denied and never applied to ******** because Chase rejected them in the first place and I want all of my money back

      Business Response

      Date: 08/07/2024

      We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:08/02/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I spoke with a woman yesterday (8-1-2024) who told me she called me from her direct line and if I had any updates to please call her back regarding a potentially missing payment. I called back today (8-2-2024) and just spoke to 2 different representatives. I did not appreciate the tone of the last representative because I told her what was going on and I do not appreciate having to repeat myself to every single representative just to be told "we do not have direct numbers and your account manager may not even be in." ok well, then note the account and have her call me back when she gets in. I don't even understand how in this day or technology you can be missing a payment when I submitted my payments to them through their app. The last 2 payments were $648.00 and $400.77. Withdrawn from my bank account on May 1st and May 7th this year.

      Business Response

      Date: 08/30/2024

      We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

      Customer Answer

      Date: 09/18/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***********************



       

    • Initial Complaint

      Date:08/02/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Deceptive retention strategies. They make it difficult to close the account. I've attempted twice now. They purposely make it inconvenient with long hold times and requiring you to speak to multiple people.To summerize, It started with the website, which sent me to the app, which has an chat option, which eventually gave me a phone number, which placed me on an extended hold eventually I talked to one person who after explaining my request, then answer their questions, then back on hold to talk to someone else who isn't there.

      Business Response

      Date: 08/28/2024

      We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:08/01/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I opened a new account with ******************** Bank recently May,2024 due to a promotion that they were having , you open a new account as a new customer and you get $100 bonus with a minimum of 10 transactions completed. So I met that goal and now Chase is refusing to provide me the bonus because I didnt give them a coupon number. When I opened the new account online a coupon should have been provided to me by Chase and not the other way around. That will fall on Chase, and not the consumer. Ive been on the phone and over messaging through chase app with representatives and no solution. I just got scammed out of the $100 bonus promised to all new customers. My guess is this is how they operate to attract new customers and new business giving false advertisements. This is bad business and terrible first impression as a new customer. I feel scammed and wronged.

      Business Response

      Date: 08/14/2024

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:07/31/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      7/31/2024 account locked with no warning

      Business Response

      Date: 08/08/2024

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:07/31/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Commencing on or about January 2024, I fell victim to a multilayered scam operation orchestrated by ******** - ascendex.com (the Fraudsters or Company), with the design, development,manufacturing, promoting, marketing, distributing, labelling, and/or sale of illegal and outright fraudulent investment services, all of which aim at contributing to the goal of robbing and defrauding clients, through a predetermined cycle of the client losses to gains.It should be noted that the Company, which is a client of yours, registered as *********************** is committing financial crimes right under your nose, which involves, among other things, stealing and laundering large sums of money on a regular basis. Money was transferred from my **************** account in the total amount of ****** USD utilising Chase Bank's services

      Business Response

      Date: 08/14/2024

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    JPMorgan Chase & Co. is NOT a BBB Accredited Business.

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