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Business Profile

Bank

JPMorgan Chase & Co.

Headquarters

This business is NOT BBB Accredited.

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Important information

  • Customer Complaint:
    Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 5 complaints handled through our conciliation process.

Complaints

This profile includes complaints for JPMorgan Chase & Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 4,834 total complaints in the last 3 years.
    • 1,604 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/30/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently had an account closed with ******************** after being a long time customer for over 10 years. I was told due to a negative balance after disputes weren't investigated and temporary credit reversed. Just recently, a couple of days ago, I received a letter from Chase stating they made a mistake on one of the claims and added the temporary credit back to my account (which should have been the case for the others as well) and it is now permanent. I have been calling ever since to get 2 deposits that were sent to that account back. The last was a payroll check of $400 ($383) and a deposit of $250. I spoke with a supervisor on 07/11/2024 ***** who told me he looked into it and saw the notes where agents said they would send me a check for the deposits and that Chase had ultimately made a mistake. A mistake to say the least, I'm in desperate need of my $650 and him stating that he's going to notate it and further investigate what can be done does me no good as the consumer who should have never had they're account closed in the first place.

      Business Response

      Date: 08/06/2024

      We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:07/26/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 2nd 2024, my debt card was lost. I did not immediately realize that it was lost, However, I did report it lost the next day. Between that period of time, someone took my card and deposited a fraudulent check into my account, they immediately withdrew the money. I did not catch what was going on at the time. A few days ago, chase took back the full amount of the check. Leaving me with a ****** dollar balance. After opening up claims on these fraudulent ATM Withdrawls, chase closed these claims after less than 24hours of knowing about it. They dismissed me and basically said you are responsible for repayment. I never gained anything from that check and yet because someone else did this and chases fraud protection did not flag it, I am left holding the bag. This is disgraceful and not how you treat a lomg time chase banker. Your faulty system did not catch these people and allowed them to commit fraud on my account and now you are penalizing me. I should not be held liable.

      Business Response

      Date: 08/20/2024

      We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:07/25/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I just had an encounter with a rep that sounded like she just woke out of bed and not a person in an office or even a live awake person. Moreover whenever I call chase bank 800 line I often receive individuals that sound ghetto and are not at a professional level of communication. Furthermore, they are not verifying the legitimacy of any payment requests by third party persons coming in on their end and they are not providing proper timely dispute tools for customers to make claims against any transaction showing on the account that was fraudulently withdrawn without consent.

      Customer Answer

      Date: 07/25/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *********************



       

    • Initial Complaint

      Date:07/24/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My phone number was compromised and i was a victim of identity theft on May 5th. i called chase bank to freeze my account however they have only locked my atm card, so $76,000 was wire transferred to wellsfergo by the scammer. They were able to recover only $65,000 and opened a new account. the new account was hacked 6 times by the scammer. after that. Chase was not able to protect my account and they have refused to give me my rest of the money ($11100). In July they have closed my 2nd account and they have opened a new 3rd account however the claim department refused to give me my money. i have taken money out and made a cd with Chase bank since my online banking is not secured. every conversation with their tech team, the financial center, their fraud team is recorded. since i havent received my money i didnt close my account with them.

      Business Response

      Date: 08/08/2024

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:07/24/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 25th I sent a wire transfer from Citi to ******. Chase is ******** bank (and my personal one too) and acted as the clearing bank for this transaction. Unbeknownst to me, the transfer was immediately sent back to ****. It wasn't until a week later I found out the wire had gone back to Citi and that ********************************* contacting Citi I found there was an error (per them). We verified that the routing number was correct (that seemed to be the issue that was brought up the most). I also must note, that the first time I entered the number, I received an error because I had omitted a digit, but I corrected immediately. They told me to contact Chase about the error and the 50 dollars. They also reimbursed my wire fee from their end. Contacting Chase, I was told they never received the wire and to contact ****. I did, and they reassured me that it did go to Chase and provided me with the Inbound Tracking Number ************** and Outgoing *************** I contacted Chase again and provided this information to them. After spending much time on hold, I was finally told that Chase did receive my transfer. When asked why it was returned, I was transferred to the ************** The person there refused to tell me why my transfer was rejected and said he could only respond to a Citi initiated Investigating Fee Charge (play my call log tapes please). Contacting Citi again, their *** said in so many words we don't do that; they are not Chase and don't know what they charge. It's apparent that 50 was taken out when the funds were returned. Routing number was fine and if there was an error in the account number, it wasn't from too few or many digits because I didn't receive an error. As my bank and ********, if there was an error in entering the account, shouldn't some effort been made to correct? I would have accepted that I erred, but when I'm refused any reason for the return, I have to assume it's an error on Chase's part. Don't blame me

      Business Response

      Date: 08/15/2024

      We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:07/23/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      10-31-2022-07-01-2024 The charges made through my Chase bank account from those dates were not approved by me and the bank continued to charge those charges monthly in different amounts.

      Business Response

      Date: 08/05/2024

      We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

      Customer Answer

      Date: 09/12/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***********************************



       

    • Initial Complaint

      Date:07/19/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I submitted a dispute reference #*************** for an amount of $9,008.75 from cashapp transactions. These transaction were from a compromised card and were reported to chase In June 2024. When I spoke with a representative if a police report is needed, I was advised that no report is needed and chase would handle everything. However the specialist that submitted the claim did not add these charges and when a follow up call was made on July 12, 2024 I was told no claim was made. Finally on July 12, 2024 the second attempt did go through but on July 15, 2024 the claim was closed with no investigation and chase stated to submit a small claims with my court and do a police report. I reported this fraud and my card was never canceled and more charges occur due to Chase representative lack of work.

      Business Response

      Date: 08/02/2024

      We responded to our customer's concerns by letter. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:07/19/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi, I had contacted Chase to get my account from incurring overdraft fees. They have posted, at least, 16 NSF fees in the past month. That is at least $544 with screenshot attached. Most of those have been on recurring very small purchases far less than the fee itself. Charges that shouldn't have been approved, and typically received my paycheck a few days later. Spotify, Apple in-apps, Audible, etc. I had even filed a BBB request in the past that Chase for Chase to stop these charges. My resolution would be to ask Chase to work with me to stop charges from getting pushed through, and to refund those NSF's. **************** was unable to remove even a single fee, let alone try to work with several dozen.I please ask this with the effort and stress this is causing. I'm a 100% rated disabled Iraq Army veteran, and haven't been able to pay the mortgage yet over these overdrafts. It is now the 19th.

      Business Response

      Date: 08/05/2024

      We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

      Customer Answer

      Date: 09/17/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      Greetings- I would still like Chase to finalize actions on my account for a satisfactory positive closure of the case.

       

      I thought the issue was resolved, and noticed that this week 6 NSFs got posted to my account. I went back in and confirmed overage is now off (attached), so hopefully the matter is now fully resolved on my end. I just ask Chase to fix those fees. The automatic phantom charges that come in, especially low-dollar values, I would not want approved just as stated in my original case. Im hopeful this is what is necessary to close it and can move forward with a positive bank relationship.

       

       

      ***** *********** ****

      ********* ******* *******

      ****** ***** ******* ******* ******

      ******* ***** ******* 

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ***** **********




       

      Business Response

      Date: 09/25/2024

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:07/19/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I visited chase bank on ******************* in *************** on Friday 7/12/2024 to find the *** on the outside of the bank not working attempted to use my Chase debit card to go inside to use the inside *** of course that as well does NOT work. busted Chase bank again on 7/18/2024 to withdraw money again to find out the inside ***, you guessed it DOES NOT WORK! Out of a 30 day month the atm inside and out does not work at least 15 out of those 30 days. Which is absolutely ridiculous! I called back in March and spoke to customer service about my complaint nothing happened. Called again today 7/18/2024 and was on hold for 30mins waiting for a supervisor to speak to me about my complaint but after waiting for 30mins I hung up

      Business Response

      Date: 07/24/2024

      We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you

    • Initial Complaint

      Date:07/18/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged over $200 in NSF fees. I thought my account was the type that these fees were waived?

      Business Response

      Date: 07/19/2024

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

      Customer Answer

      Date: 07/19/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      I was told by the banker at the local bank (************) that these fees were waived. I explained that to the representative and he did not honor what his representatives said. He brought up occurrences that i corrected myself - as to shame me into thinking there were more issues with my account. I would like to speak to someone that is willing to help not make up concerns!

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      **********************




       

      Business Response

      Date: 08/02/2024

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    JPMorgan Chase & Co. is NOT a BBB Accredited Business.

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