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Business Profile

Bank

JPMorgan Chase & Co.

Headquarters

This business is NOT BBB Accredited.

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Important information

  • Customer Complaint:
    Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 5 complaints handled through our conciliation process.

Complaints

This profile includes complaints for JPMorgan Chase & Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 4,832 total complaints in the last 3 years.
    • 1,604 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/09/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The bank previously canceled various accounts surrounding abuse from their employees, of which i responded in kind. The checking account was not canceled, and is not to date, but for whatever reason, despite changing my direct deposit, my direct deposit was transmitted to the **** checking account (again, not closed). They subsequently rejected the deposit instead of allowing a deposit and outgoing transfers. They did this intentionally and maliciously, and had no reason to do so at least until the date of cancellation. **** is woke, brushes off customer complaints, and cancels you if you complain too much.I am a youtuber and will share this on social media. Also, its offensive and disgusting that they have a A+ rating on BBB. We know this is BS, anyone that deals with them.

      Business Response

      Date: 07/25/2024

      We responded to our customer in our letter dated 7.25.2024 . To protect our customer's privacy, we are not providing you with a copy of the letter. Our customer may use their discretion in sharing our response directly with you.

      Customer Answer

      Date: 08/05/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      The company never responded or no letter was received. Additionally, **** fails to address the situation citing customer privacy, though the venue and agreed upon rules are here at the BBB. I've given BBB to discuss my personal issues with ****, therefore **** has always had authorization to discuss personal details. Though **** knows this, they elect not to answer under the color or sounding of private information/personal info disclosure reasons.

      JPMC's answer is rejected as not answered and as deceitful and dishonest. 

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      **** *****




       

      Customer Answer

      Date: 11/12/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      The company never responded or no letter was received. Additionally, **** fails to address the situation citing customer privacy, though the venue and agreed upon rules are here at the BBB. I've given BBB to discuss my personal issues with ****, therefore **** has always had authorization to discuss personal details. Though **** knows this, they elect not to answer under the color or sounding of private information/personal info disclosure reasons.
      JPMC's answer is rejected as not answered and as deceitful and dishonest.  



      Sincerely,

      **** *****




       

      Business Response

      Date: 11/21/2024

      We previously responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:07/09/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a transaction on my account that posted from **** on 5/10 for an auto insurance policy. I tried contacting the merchant to resolve this unauthorized transaction because the policy was cancelled effective 4/30. The merchant doesn't show the transaction even after I sent them the documents that it was taken out of my account. After numerous attempts with the merchant I filed a claim with the bank on 6/24 after last contacting the merchant on 6/21. The same day I opened the claim it was denied that day or the following day saying I was billed correctly. I contacted you again and you said I needed to provide proof of the cancellation which I did and the claim was reopened. You denied it again saying that you were unable to move forward with the proof which doesn't make sense. I contacted the merchant again today and they are still unable to help and my claim keeps getting denied for ridiculous reasons instead of someone actually just doing their job. This is an unauthorized transaction and my bank can't help? I've attached my cancellation notice.

      Business Response

      Date: 07/16/2024

      We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:07/09/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Signed up for a Chase checking account with one of their $300 offer fliers received in the mail. Completed all the tasks. No bonus was added to my account. I call and they confirm that I met all the requirements, but the code had already been used. It was in my mailbox so not sure how. They allowed me to give another code for the same offer and were supposed to be sending to research and resolutions. They said give it 5 business days. I gave it 10, no contact. I called back and after being hung up on and re routed numerous times was told oh oops forgot to escalate. Told to wait another 5 business days. Again, its been 10. Ive called 4xs today to be hung up on, disconnected, transferred and hung up on and just dropped into a non working number queue. I want my money added to my account. *** spent 6 hours on the phone trying to get this fixed.

      Customer Answer

      Date: 07/18/2024

      Better Business Bureau:

      I finally got my issue resolved by an actual person who updated my account through the online message feature in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *************************



       

    • Initial Complaint

      Date:07/08/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In the process of diagnosing my car, I was made aware of the previous mechanic using the wrong power steering fluid in my car.Considering the damages and repair cost, I immediately reached out to chase after the mechanic (who did the power steering flush) acted as if he did not know what I was talking about.I filed a claim and was asked to provide a second opinion from another mechanic.On July 1st, 2024, I uploaded the requested letter from the mechanic who observed the incorrect fluid in my car. On July 4th, 2024 I received a notification of denial. I reached out again to the claim department at or about 1PM on July 4th, 2024 to figure out why the claim was denied after providing the requested second opinion letter. Subsequently, the representative told me that there was a reassertion added onto the claim. I did not know what he meant so I asked him to define the use of "reassertion". I told him that I submitted the requested documents and could not figure out how they could turn around and deny the claim. He responded and told me that the claim was reopened because of the document that I submitted on July 4th, 2024. I never submitted anything on July 4th so I questioned what he was telling me and asked to speak to a supervisor. He then asked "Why I needed to speak to a supervisor?". After a few minutes of unnecessary back and forth, he transferred me back to customer service. Ultimately, I was being transferred from left to right. I did not have the time for it so I decided to reach to corporate.

      Business Response

      Date: 07/12/2024

      We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:07/08/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Claims were open on my account that I did not authorized for two companies I paid every month which results I. Reverse fees, I talked to the claims Department to in form them I did do this in results of that they took $2400 from me and claiming I owe $2400 more in which I didn't make these claims. I need help in some resolution. I'm on a fix income and don't have this kind of to gave away for some I did authorized or Do. Please Help

      Business Response

      Date: 08/15/2024

      We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:07/08/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 6/25/24, my account was compromised and $500 itunes gift card was purchased which I did not authorize. I have never purchased even a ***** of itunes and I don't even use applepay, icloud etc. Chase has displayed poor customer service with this issue. Their fraud department is useless if you dont actually investigate fraud. I keep being referred back to Apple and Apple refers me back to Chase. No one wants to have any accountability. If I didn't want protection over my funds, I wouldn't have money in a bank account. I have had issues with Chase in the past but this issue has been the largest area of concerns. They display poor customer service and are unwilling to have accountability and protect their customers.

      Business Response

      Date: 08/09/2024

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:07/03/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On6/3/24 I went to the atm to make 2 transactions. First on for $100 from a different card. Second from my CHASE debit card for $760. The money never came out. I immediately filed a claim with CHASE. I was issued a credit $760. Today 7/2/24 I deposited $988 before I noticed they REVERSED the claim. I called them again to reopen the claim and they REFUSE. They will not review the camera. I never received the money. I am a single mother trying to PAY MY RENT! I want my money ( $760 & $988) refunded AND the account closed!!

      Business Response

      Date: 07/11/2024

      We responded to our customers concerns in our letter dated July 11, 2024. To protect our customers privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:07/01/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Chase Travel: It was advertised as seat assignment on your portal when I purchased my airline ticket. Then it showed flight full for May 16, 2025 and was told to contact airline for seat assignment. I called Iberia and said you have to purchase a seat assignment and Chase Travel portal is inaccurate for ****** ***** ****** states that seats are assigned upon check it not before. I would like credit to Chase UR points for this issue. Thank you.

      Business Response

      Date: 07/16/2024

      We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:07/01/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 6/25/24 an amount of $255 was put in my bank account from speedy cash as a payday loan...it was at then that I attempted a few transactions that didn't go threw...I was only able to access about $100 of the $255 when they blocked my account online access as well as not being able to access my funds I sense then have spoken to maybe about 20 different people from chase who will not tell me anything about why or what is going on with my account...I have successfully verified my identity by phone onetime passcode as well as answering personal questions and still they continue to tell me nothing...they keep switching me over to different departments over and over back and forth I just don't know what else to do

      Business Response

      Date: 08/05/2024

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:07/01/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 31, 2024 I went on my account for ******************* Chase and paid my online bills, totaling $670.00. The next day, June 1st, I looked at my account and saw the bank had doubled paid my bills. The second set of bills were in a "pending" status for 3 days. I called Chase and they said it was a system error and the money would be available again on Monday (2 days later). Monday I checked and the money was not there and the pending status still there. Went into the local Branch of Chase and spoke with the Manager, *****************************. I was treated as if I was her employee that was being reprimanded. She was rude as ever to me about the situation and did not even apologize. They said there was a glitch in their system and the money would be back in my account the next day, Tuesday (now totaling 3 days). The manager scolded me in a harsh tone that it was only ONE Business day. Well, Saturday, Sunday and Monday my money was not available to me so that is 3 days to the customer! This is a horrible banking institution that needs to treat their customers better. They need to fix their system to NOT make these errors! It was on the news one year prior in 2023 that they double paid their customers bills, Nationwide!! So now that it has happened twice that I know about, I have lost my trust in this bank.

      Business Response

      Date: 07/24/2024

      We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    JPMorgan Chase & Co. is NOT a BBB Accredited Business.

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