Complaints

This profile includes complaints for JPMorgan Chase & Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  JPMorgan Chase & Co.

  270 Park Ave New York, NY 10017-2014

• 

  JPMorgan Chase Bank, N.A.

  2 E Congress St Tucson, AZ 85701

• 

  Chase Bank

  151 19th Ave Moline, IL 61265-3752

• 

  JPMorgan Chase & Co.

  8309 Lockwood Ridge Rd Sarasota, FL 34243-2930

• 

  Chase Bank

  237 West Main Street Danville, KY 40422

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Chase charged my in my account for a transaction that was cancelled by Amazon on Monday, June 24. Then they credited my account for the amount and now today they have turned that credit into another deduction on my account so they have charged me account twice for a cancelled transaction after crediting me for the amount. The transaction is for 936.02$ and has been charged twice for a total of ******** and they're doing this the day before my birthday and I need this money.

  Business Response

  Date: 07/12/2024

  We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

  Customer Answer

  Date: 07/31/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. I have received my money that this complaint was issued for. 
  
  Sincerely,
  
  *********************
  
  
  
   
  
  

• Initial Complaint

  Date:06/27/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In a span from August 4th 2023 to September 19th 2023, I fell victim to a multi-layered scam operation run by onlinemegashrooms.com which involved me making deposits for a total amount of $27, ****** USD from my ********************* ********************** Co. account to fraudulent investment firm(s). When determining whats reasonable and fair, we should focus on the issue of liability; common queries include, but are not limited to, the following (i) whether ********************* ********************** Co. did not take notice of any rule, law, or regulation, and/or possibly missed any material elements of the relevant bylaws or codes of conduct, that may have prevented them from protecting my financial safety; (ii) whether by virtue of ********************* ********************** Co.s custodianship over my funds or by its control over them, they owed a fiduciary duty to the me and if so, whether that duty was breached; (iii) whether ********************* ********************** Co. promoted the transaction(s) in question despite being aware of the nature of the transaction(s) in question (iv) whether ********************* ********************** Co. Was in compliance with its own policies and procedures; (v) whether ********************* ********************** Co. Owed duties to myself, what the scope of those duties was, and whether ********************* ********************** Co. Did not uphold those duties; (vi) whether ********************* ********************** Co.s conduct was unfair; and (vii) whether ********************* ********************** Co. Has within its power the ability to, and should, compensate me for the harm that has befallen me.Upon identification of such unusual or suspicious activity, it is crucial that the relevant staff member adequately describe the factors making an activity or transaction suspicious, thoroughly depict the extent and nature of this activity and properly communicate to the customer that such activity meets the relevant criteria of fraud.

  Business Response

  Date: 07/23/2024

  We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:06/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 24, 2024 I sent a cashier check #********** from ****************************************************** (routing number ******************* to ***************************** in *********, ** in the amount of $63,000. She deposited this cashier check into her checking account number ********* (routing number **********]. ******************** notified her that they would not honor the check and that they would return the money back to ******************* which they have failed to do. They launched an investigation for fraud, yet at no time was I contacted by Chase. They spoke to the ********** for Texell and they were instructed to wire the money back to my saving account ************* (routing #*********) and it still has not been returned. I cannot get any cooperation from Chase nor Texell.

  Business Response

  Date: 07/22/2024

  We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
  

  Customer Answer

  Date: 07/25/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  Case #******** (I'm guessing because I didn't write it down and this page is covering the other page; if it is wrong I will make a note of it)      Unfortunately, Chase made zero effect to comment on this case.  Their comments was they are protecting the privacy of the member, meaning the person who has a checking account with them and NOT me. They feel I have zero rights to question them in regards to holding my money. I was never question by anyone who is employed with Chase to even question the transaction.   I called once and spoke to a man in the fraud department who said he was unable to provide me any information. I explained this was MY MONEY they are holding and I cannot pay my bills. I was to move June 1st and all this is on hold because of them.I said you never once asked what the purpose of the money was for. I proceeded to inform his of my transaction. He shouted that is not the same story that *** ********* gave. He added, "You will NEVER see you money".  With hearing from TRINITY who was assigned by Chase to check out this case, I called her 3 weeks end as I did received "part" of the money". That week after not hearing from her I also went to ************************************ (****) and stated she was removed from the case as the **** is a gov't agency.  That does not excuse them to responding to the BBB which obviously they didn't justify their actions. Just for your records and a reminder, i sent $63,000 and they returned a little over $51,000, I called the other woman assigned to handle the case, named sounds like *******.  Her comment  was " this is all she COULD RECOVER".  I reminded her that the check on placed on an IMMEDIATE hold when *** ********* deposit the money, so they funds SHOULD HAVE remained together.  Asked if she intended to further SEARCH. She avoided answering me. Her report was due today but she had warn me there could be a delay. I said after 7 weekds this should have been resoloved. I have being calling for days (begin 7/18) to learn today she has been out of the office. Her supervisor was in a meeting at the time but was due to call me once she got out. She did not.. I hope she didn't take a vacation with my $12,000 (Forgive me Lord,that was a joke I assumed.)

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **** ****
  
  
  
  
   
  

  Customer Answer

  Date: 08/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [YChase Bank responded to you stating, 
  "We responded to our customers concerns in our letter dated August 6, 2024. To protect our customers privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you."
  
  
  
  Chase Bank did not send me any letter dated August 6, 2024.  If so, I would like see a copy of it. As I mentioned before, they believe their customer is **** ***** **********  They refused to speak to me on this matter. It appears that I will have to hire an attorney to pursue this matter. They have no intention of returning my $12,000 to me. Nor will they justify their actions. This rep ******* would not answer any of my questions. She claims she was only able to recover $51,000. If money was removed from the original amount {$63,000), they would have to produce a debit for this transaction. Where did their credit of the $12,000 go to?  They are capable of determining this.  I want answers because they were never entitled to those funds. Banks used the term FRAUD for any transaction. I believe they learned to play their own FRAUD against outside members, such as myself. They don't have a right to take such action.
  
  
  
  
  
  
  
  our Answer Here]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **** ****
  
  
  
  
   
  

  Business Response

  Date: 09/05/2024

  We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:06/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/28/24 9:35pm I went to a chase *** (Not my primary bank) to withdraw some money. Inserted my card input my pin # and requested $500 The money came out of the *** and was drawn back into the machine before i could get it. this receipt was printed and i never received a dime however it was reflected on my account and withdrawn.(i will be filing a complaint against my bank as well shortly after this, details following) I called this bank the following day to explain this issue and dispute. The representative i spoke to told me this is not the first time this has happened with the same *** at this location and they have several cases pending on it. He then told me to inform my bank and they will investigate this charge. I did, they ran an investigation that took 10 days. The money was "temporarily" refuned to my account. Until 6/21/24 when that refund was reversed and my account was deducted $500 out of nowhere. I called my bank to find out what the deal was, they informed me they closed my case saying chase denied to claim given evidence that i was distributed the money. I went back to the bank and talked to 2 separate representatives. The first told me the *** were not managed by them and i need to file a separate claim with the third party. After showing my receipt, the 2nd representative told me I'd have to Re-Request the claim be investigated further by my bank and provide them with this evidence given that they cant move forward without a claim.I called my bank (great ******************* who told me this claim was closed and the fraud **** would not be investigating it any further. So I'm just SOL either way out 500 dollars during a time i need it most and neither of these financial entities are choosing to make this right.

  Business Response

  Date: 07/10/2024

  We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:06/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Is this how annoying and unethical chase bank can be. This is the most frustrating thing ever that i've had to deal with in my entire life and i'm not going to ever tolerate this theft. I mistakenly made a zelle payment of 280$ from my chase checking account that ends with *****. Right into my brother's chase account that was closed down already. Now the money is right stuck in that account. I've had to contact my bank several times for a refund, only for them to ignore my claims and do nothing till date. I still had to contact ***** again, if there's anything they could do on their end. They have been very helpful with the situations and made me realized that everything is okay on their end and i should contact my chase bank because they're the one who handles everything and the money is right in their possession. So I'm totally upset on why it's taking a freaking much time for chase bank to intitate back my money since it's right stuck in a closed account and the recipient account is with ********************** bank as well. Please i need all the help because 280$ is more than a lot for me to loose like that. I need my money so bad!!Below are the zelle details of the recipient ********************************* ************ $280

  Business Response

  Date: 06/26/2024

  We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:06/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I transferred my **** brokerage account from Fidelity to ***************** on 03/14/2024. On 03/15/2024 I received a notice that Chase does not like my ***** stock in the transfer. I have ***** shares that was valued at approx. $5300. I called corporate office and told them I am holding this as a long-term investment and they should have advised me when opening the account. I was instructed to complete paperwork to keep these funds. In March, I met with **** at the *********, ** branch and we completed the paperwork and he said he would submit it. In April I received another threat of account restrictions. I notified the sender I hand-delivered the documents to the local branch. They said that sometimes the faxes don't go through, and I should send it a different way. I said that **** has copies of the forms and supporting documentation and that they should get it from him. I then called **** and left him a message to call me.. He did not call. I called and left him another message to call me. Again, no call. On May 15 another notice. This time I called and spoke with the branch manager and told him that I had left three messages with no reply. He said that he had heard about this issue and that **** was off that day and he would have him call me tomorrow. Again, no call. June 14, I get a notice that they are restricting my account. I then called corporate again and explained. I have spent several hours trying to resolve this matter. She said that I should take pictures of the 18 pages and send them by secure message. I told her that the branch has this information, and they should get it from them. I have over $86000 cash in this account and I tried make another purchase and said they wouldn't let me make the trade. I feel that this is wrong, as I hand delivered the documentation they requested directly to their branch office. I Replied to them that i was filing a complaint with the attorney generals office and the BBB.

  Business Response

  Date: 07/15/2024

  We have received the complaint and determined the complaint is not consumer related so we forwarded customers concerns to our investments team for handling. To protect our customer's privacy,we are not providing you with the details of their review. 

  Customer Answer

  Date: 07/26/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   I do not agree with the business response, but the complaint has been resolved and can be closed.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

• Initial Complaint

  Date:06/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I am writing to file a formal complaint against Chase Bank regarding the handling of a refund for my closed account.Over a month ago, Chase Bank closed my account without any prior notice or clear reason. Recently, I received a refund from a merchant, Afterpay, who confirmed that the funds were released to my closed account on June 17, 2024. The details of the refund are as follows:$177.90 $177.91 $74.18 Afterpay provided me with the Acquirer Reference Numbers (****) for these transactions to facilitate the trace of these funds:$74.18 - *********************** $177.91 - *********************** $177.90 - *********************** I contacted Chase customer service and was transferred to several representatives. Each representative informed me that they could not assist me because my account had been closed. Despite my attempts to provide them with the *** numbers, they refused to accept this information or investigate further.Afterpay has assured me that they no longer hold the funds and that the refund process is fully automated on their end. They advised me to contact Chase with the provided *** numbers to trace and locate these funds.I am now at my wits' end and do not know where else to turn to retrieve my funds. Chase Bank's refusal to assist me in this matter is unacceptable. I request that the Better Business Bureau intervene to help resolve this issue and ensure that I receive the funds that are rightfully mine.Thank you for your attention to this matter.

  Business Response

  Date: 07/29/2024

  We responded to our customer's concerns by letter on July 29, 2024. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:06/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Chase stole 5k back in March 2024. My friend wired me money chase took it but my account was closed! Its now June 21 and he still has not received his money back. Chase has the money somewhere.

  Business Response

  Date: 07/05/2024

  We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:06/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a victim of fraud. Money was taken out of my Chase account that I did not realize was being taken at the time I authorized the transfer. I was being directed by a professional scam that I thought was Apple support helping me verify my identity and they said it was not a money transfer but a code I was entering. Chase initially refunded my money but then just days ago took all the money back without warning causing me to be overdrawn and without any funds and they did this without any warning to me.

  Business Response

  Date: 07/03/2024

  We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:06/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I leased a vehicle through CHASE Auto, which had to be cosigned by my cousin I am disabled. Bought out the vehicle on 12/4/23. At buyout, title and registration was in both names. Took a while to get everything into my name. During the process, I paid my excise tax at my town. CHASE wanted me to also pay them the excise tax. All during the lease all correspondence was sent to just myself. Once the buyout happened correspondence was going to me and my cousin. On 4/1/24 we both received a bill for $66.61 for Excise tax bill. On 4/2, 4/3, 4/4 and 4/16 we received threatening letters. The bill on 4/1 said remit within 30 days. The threatening letter on 4/16 [15 days) after the original bill said we are now delinquent and our credit scores affected. 1st what happened to the 30 days? My cousin was threatened into paying. Nobody wants their credit ruined. So he paid CHASE. I paid the Town. I had been working with ***** (executive office) since the beginning of April when I received the bill and the threatening letters. She is pleasant but not able to get results that we were looking for. The only result she got was my cousin being reimbursed the $66.61. But heres the kicker, the check is written to both of us. We are cousins. Not husband and wife, we do not have a bank account at the same bank and we certainly arent on each others accounts. As a former forensic accountant I know that check can never be cashed. ***** insisted go to your cousins bank, go to your bank go to the local Chase bank. Theres nothing Chase can do. They cant write the check out to just one of us. I said write it to his name or my name that way one of us could at least cash or deposit it. She claimed that cant be done. This check will be outstanding forever. So CHASE threatened my cousin to pay a bill that wasnt due and he cant be refunded. How many thousands of Customers is this happening to? We are not the only ones that fell victim to Chase. We want our money back!!!

  Business Response

  Date: 06/26/2024

  We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.