Business Profile

Bank

JPMorgan Chase & Co.

Headquarters

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 5 complaints handled through our conciliation process.

Complaints

This profile includes complaints for JPMorgan Chase & Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

4,830 total complaints in the last 3 years.
1,587 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/10/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A few years back I had a chase bank account, it was abruptly closed with no reason. I tried to get answers why and was never given one so I gave up. Today I decided to reach out and see why this happened and if it could be resolved and again I was refused any reason for it. I would like to file a complaint against chase for not only wrongfully closing account but also for keeping me from getting one and refusing repeatedly to give an actual reason for their actions. If they cannot provide a legally sufficient reason then multiple lawsuits WILL be filed.
Business Response
Date: 07/10/2024
We responded to our customer's concerns by letter. To protect their
privacy, we are not providing you with any details of our resolution. Our
customer may use their discretion in sharing our response directly with you.
Customer Answer
Date: 07/11/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

So clearly chase is hiding something nefarious as they said they won’t provide you with any info and they straight out refuse to tell me any information.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

******* ******

Customer Answer
Date: 09/13/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Again Chase is full of bs and telling lies. Then again this is the same bank that found themselves in controversy recently
they need to give an actual answer if find themselves on the receiving end of a lawsuit for discrimination, and fraudulent closing of account..

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

******* ******

Business Response
Date: 10/08/2024
We responded to our customer's concerns on 10.8.24. To protect their privacy, we are not providing you with any details
of our resolution. Our customer may use their discretion in sharing our
response directly with you.
Initial Complaint
Date:06/10/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My auto loan is serviced through Chase, which I have had for a little of two years for a 2022 ****** Armada. I have never been late, I actually pay my payments 3 months in advance. I was in a car wreck in April which I incurred some unforeseen expenses with the insurance car wreck, medical out of pocket expenses and currently going through physical therapy. I spoke with a Chase representative and manager on 6/5/2024 explaining my situation and requested for a two month extension on my loan. The agent went through a series of questions to identify the issue. Once completed she informed me that I didn't qualify for the extension due to my loan being current and I was still attending doctors visits. I explained that this was a short term situation and I was still working and if allowed the two month extension it wouldn't be such a financial burden to continue paying on my existing bills. I have never gotten an extension on this loan, so this seemed extremely wrong being that fact I'm trying to be proactive to keep my affairs in tack. I was informed I can contact them back (Chase) once I'm past due to possibly discuss a payment plan. This simply falls under a UDAP experience that I'm not being allow the same opportunities as someone that's late on their loan to be approved for an extension, or having the opportunity take advantage of an extension offer as I'm current and they're late. Being current doesn't mean I should be penalized for paying my loan on time, I should and all consumers should have the same opportunity when I'm experiencing an hardship as a consumer that's past due does. This just seems unfair that Chase only extends help at the benefit and interest to help their portfolio preying on the weak to help minimize losses and forgo those that actual help their portfolio during forecasting and profit-sharing time. So basically what Chase is implying, I have to impact my credit and gain more interest from me to even possible be helped with hardship.
Business Response
Date: 06/21/2024
We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Initial Complaint
Date:06/07/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
CHASE are a business for how to steal money from customers. I am a ******************** business customer over 10 years all over sub they decide they cannot verify a check they closed my account and its over two months that wherever I try to show them and working with a company that gave me the check to verify that they gave me the check its not good enough for CHASE and I cannot get back my money because they took it out from his account, but they dont want to give it to me and there is nothing I can do because CHASE doesnt care about any small guys. They are only busy how to steal money from people and take advantage from people.
Business Response
Date: 06/20/2024
We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Initial Complaint
Date:06/07/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I could not login to chase online bank, so I went to the branch in ******** on 2/3/24. The people there told me my account must have been compromised because my accounts were being closed, my address and phone number in the system changed, and someone impersonated me in ******** and withdraw cash from my account. The bank restricted my accounts and told me the rest of my money, about ***** dollars, is safe, and returned to me the 8800 cash withdraw the impersonator made. But then my account balance went to the negatives and my ***** is gone, I dont know what happened, and they closed all my accounts. I have went to the bank many, many times to submit supplemental materials they asked of me, called many times, but the claims department denied my claims. The manager at the eastvale branch helped me to escalate the issue and reached out to the chase escalation group, but the person assigned to my case says he cant do anything and told me to call claims department. I called claims and they say they cant do anything either. The only people actually trying to help me are from my local eastvale branch, they are trying to contact more people to investigate but theres not much more they can do to get my money back. I need someone from the bank who has access to account details and history to look into this matter and gave back my ***** that they promised would not have been stolen.
Business Response
Date: 07/05/2024
We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Initial Complaint
Date:06/07/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My wife and I recently opened a joint bank account at ********************. We tried to send a Zelle payment to her father for something he bought for us for our wedding. She sent a $1 payment to verify that it worked and then $500 out of the $1300 total owed given that was the transfer limit. We were told the transaction was flagged for being suspicious. My wife called Chase 2 times on 6/2/24 for 2 hours where they told her that it was due to the initial small transaction but they verified the payment and that it would work. After waiting the suggested time and the transaction not working, I called again on 6/5/24 for 45 minutes. I spoke with multiple representatives who again checked, found nothing wrong, and again cleared the transaction to go through. When it did not work again, I called today 6/6/24 an hour total speaking with another two representatives and one supervisor (the first one hung up on me before I could be connected to a supervisor and I did not get a callback) who again found the flagged transaction, cleared this one (which finally did go through), and said that I would have no further issues now that my Zelle recipient was recognized and there was a history of payments. Thus, I tried another payment this evening only for it to be flagged again. I called again for another hour, speaking with another representative and supervisor (****) who could not find anything wrong, said the payment would be cleared (it has not gone through), and AGAIN hung up on me before finding the final reason why my account keeps getting flagged and received no callback. I tried calling ***** but they said to contact my bank. I am very frustrated at the lack of customer service and the fact that ******************** cannot find a reason why this keeps happening with simple Zelle transactions. If this does not work , I am going to close my account with ********************.
Business Response
Date: 07/01/2024
We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Initial Complaint
Date:06/06/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 22, 2024, our 3 Chase Bank checking accounts were wiped out. A thief had set up 2 business accounts with my name, apparently, one in March of '24, and the other on May 22nd. We never received any notifications from Chase about the creation of these accounts. Then, on the 22nd, they linked our 3 personal accounts with their fraudulent business ones. They funneled everything from two of our checking accounts into our third one and initiated 8 wire transfers totaling appx. $40K from our account to two banks in CA within minutes. While on the phone with Chase trying to get them to stop the fraudulent wire transfers as they were happening on May 22nd, (we were watching our account online being actively drained), they refused to stop them. Upon asking why the transfers were allowed to continue and not frozen, they simply said we need to file a claim. When asked what the company policy was regarding real-time crime, they said it's to file a claim. I dont know what personal info was obtained by the thief, but Chase confirmed identity theft. No logins, passwords, etc. were ever lost or shared, and no cards or information went missing on our end. Someone had bypassed our security methods, and Chase's. Chase has since decided NOT to reimburse us for anything and claims that it wasn't fraud. Chase said that a text code was sent to a phone number, and that's why they claim it wasn't fraud, but they won't share any relevant information (including the phone number it was sent to or a copy of our claim) because they say it's closed and confidential. Investigations by the bank only reviewed a supposed text passcode and requesting a refund from the receiving bank. No other confirmation of any actions was given to us, and even that was by word of mouth only, no written or digital evidence was giventhey said we cant get physical or digital proof of anything they supposedly did to help us. Chase Claim #*******
Business Response
Date: 07/24/2024
We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Customer Answer
Date: 08/15/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*****************
Initial Complaint
Date:06/04/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 17th, we sent $697 using the Chase app and their Zelle platform within the app, from one of our households Chase bank accounts to another. In May 20th, the money was removed from the sending account. It was never deposited into the receiving account. The receiving account got an email saying money was sent to them, but no money and no further communication. We filed a claim on May 20th when the money didnt arrive in the receiving account. ******************** did not put the claim in, until May 29th (nine days later and twelve days after the money went missing). We have contacted them several times since and they just keep telling us we have to wait for them to investigate and that it will be ************************************************************************************************** stolen. We need our money to pay bills, and they can clearly see that the money is not in either Chase account. ******************** is clearly committing fraud and stealing money from customers. Weve tried on no less than a dozen separate occasions to communicate with Chase for a resolution and return of our money, to no avail. *I am not including my bank information, however Chase has access to all information within their system and can see clearly that they withdrew the money from one account and never deposited it into the other.
Business Response
Date: 06/06/2024
We responded to our customers concerns in writing with our letter dated June 6, 2024. To protect our customers privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Initial Complaint
Date:05/31/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called into Chase customer service on 5/28/24 to get wire instructions to receive a domestic wire. Was NEVER told that I couldn't receive wires. On 5/29/24 the wire was sent at 10AM MST. By **** MST I had not received it yet. Was provided a federal tracking number from the sender and advised to call Chase. I called Chase customer service 4 times between *********** MST. Each time was told that wires sometimes take upto 4 hours to receive. Kept being reassured that it was post. By 2:15PM I called Chase customer service again and was told that the money was indeed in Chases possession however, it wouldn't post until 11PM ST. I asked to speak with a manager who RUDELY advised me that I would never have received a wire with the type of account that I have and that the wire will be rejected by end of day. It is not the next morning, and the originator has yet to receive the funds back. I called Chase customer service again this AM and was told that the money was rejected. I need help finding out where the money is. And want to understand out of all the times that I called, why I was NEVER told that my account could not receive wires.
Business Response
Date: 06/11/2024
We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Initial Complaint
Date:05/31/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I opened a new account for my business. I deposited 2 checks. Suddenly they froze my account and didnt let the larger of the two checks clear. They have since closed my account. They close ALL my accounts personal and business. And they kept my money. They say they cant give me the money back. Their reason doesnt make sense. The customer that gave me that check said the money left his account. ******************** however refuses to pass the money along to me. I verified the business that gave me the check many times in many ways. We even asked the owner of that business to come down to a branch and verify his identity. They said everything is fine and in 7 days i will receive the money. I havent received anything. Its been a year since i stopped fighting because there is no one to speak to anymore. My friend recently told me about BBB and said maybe you can help.
Business Response
Date: 06/27/2024
We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Customer Answer
Date: 07/05/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
they called me with a resolution. I agreed. They said they will follow up. Neither the resolution, nor the follow up has happened. I have the representatives number and extension. I called twice and left a message both times. This is where were at right now. I would love for them to follow through with the resolution and send me proof it was done.
thank you,
*****************************

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*****************************

Business Response
Date: 07/11/2024
We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Customer Answer
Date: 07/11/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*****************************
Initial Complaint
Date:05/30/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a promotional email from chase, saying they are offering bonus for new customers who open a checking/saving account and make the required activities. So I clicked "open both accounts" link in the email and opened both checking and savings accounts before the expiration day (04/17/2024) stated in the email. The email said "Coupon code applied when you click Open both accounts . Then I made all the required activities - setting up direct deposit and fund my savings account but no bonus was posted. I called chase customer service, but they told me no coupon code was enrolled. I called chase multiple times and no help at all. Is Chase cheating a customer? I want ********************** to fix this and honor the offer. For your information, the coupon code in my email is: **** **** **** **** , and I also attached a PDF file of the chase email I received.
Business Response
Date: 06/06/2024
We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Customer Answer
Date: 06/06/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. And I also want to thank you so much for your help in resolving this issue.

Sincerely,

*********************

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JPMorgan Chase & Co. is NOT a BBB Accredited Business.