Complaints

This profile includes complaints for JPMorgan Chase & Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  JPMorgan Chase & Co.

  270 Park Ave New York, NY 10017-2014

• 

  JPMorgan Chase & Co.

  124 SW Adams St Ste 124 Peoria, IL 61602-2319

• 

  JPMorgan Chase & Co.

  4400 Ambassador Caffery Pkwy Lafayette, LA 70508

• 

  Bank One

  2910 Johnston Street Lafayette, LA 70503

• 

  JPMorgan Chase & Co.

  1249 Bruce B Downs Blvd Wesley Chapel, FL 33543

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/30/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have dealt with Chase Bank for a dozen years at first they were very responsive .Over the last few years they have become very hard to deal with they closed my checking account without giving me a reason why I contacted my Social Security office visited them and had my account changed to a new bank. One of my Social Security check arrived at Chase they excepted the check didnt send it back to the issuer didnt tell them the account was closed this is a clear case of fraud! For the last three weeks I have been calling Chase to get an answer as to why they closed my account I got no answer fact when I asked him they said we cant tell you then they lied to me several times telling me my check would be arriving in the mail for the amount in my checking account from Social Security after three weeks it has not arrived I have not received any answer from Chase so I called them every day asking him where it is theyre making it hard for me to pay my rent my car payment my utilities and not having anyone to talk to as to why or how this happened the only answer Ive been given is drive to the nearest chase bank and talk to the bank well the nearest bank is 120 miles away One Direction so I am supposed to take a dayOff from work and lose that money they have lied to me several times they basically tell me they dont want to help me so I dont know what to do I hope nobody else ever goes and uses them

  Business Response

  Date: 07/01/2024

  We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:05/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Scammed outside stadium by 3 guys claiming to be bucket boys on February 6, 2024, $1600 (my entire bank account drained) without even an email from Chase asking if I authorized it. This was the single biggest transaction (by over 50%) I ever had since opening the account through Zelle. Calle the bank as soon as I knew (that night) and filed claim. Filed a police report, notified security, sent a letter and called stadium after (for video footage possibility) as well. I gave the bank the number that the money went to. They called me back pretty quick to say they rejected my claim. NO investigation into the number that the money went to and no accountability for transferring the money without getting authorization. I escalated the claim with my local bank up to Chase's escalation line - it took months to get a call back. Found another number to call on ******* Filed another escalation claim. Finally spoke to someone in May and just said there is nothing they can do. This is bad business. They should have had their criminal/fraud ***** look into the number that the money went to. They should have worked with police *****, they should be accountable for transferring my entire bank account without even a call or email for authorization. So many complaints about Chase on line. This is why. They don't care, it was a small amount to them but for me, I worked hard for that money I was a working student at the time. I hold accounts with ******************** because my parents do. But we will all be finding a new bank. If someone reaches out. I will share all of the documentation.

  Business Response

  Date: 06/03/2024

  We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

  Customer Answer

  Date: 07/10/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
  

  
  

  Hello ***** - 
  
   
  
  We are in receipt of your letter and will tell you that nothing to date has been done.  JP Morgan Chase is giving us the run around.  We called the executive line and they said they had their best person on the investigation - Carol.  And she would be contacting us.  This was on May 31st.  Not one ounce of communication from them since.  My two big issues:
  
   
  
  1. The scammers drained my son's account.  I can't even get into my AMC movie account without an email asking me if it was me trying to get in.  And yet, when my son's entire account was going to a strange number (never once used) (over 3 times the amount that he has ever made in one transaction since opening his account when he went off to school)  No email or phone call from the bank to verify it was him.
  
   
  
  2. When I asked the bank if they investigated the telephone number that the money went to, they said they didn't?????  By now the number is probably defunct since the incident happened in Feb.  Why wouldn't they at least investigate the number and try to get the funds back immediately.  They did nothing. 
  
   
  
  And trying to get in touch with them has been near impossible. This is the worst customer service on the planet. If you need more information, I am happy to provide. 
  
   
  
  Thank you,
  
  ***** **** 

  
  

   

  
  

   

  
  

   

  
  

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  
  
  Sincerely,
  
  
  
  **** ****
   
  
  
  
  
  
  
  
   
  

  Business Response

  Date: 07/26/2024

  We responded to our customer's concerns. To protect our
  customer's privacy, we are not providing you with any details of our
  resolution. Our customer may use their discretion in sharing our response
  directly with you.

• Initial Complaint

  Date:05/29/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***************** chase said will cancel all my accounts with the bank, including all my checking accounts, credit cards, and given no reason. it is ridiculous. i always pay the credit cards on time and with the bank for about 20 years so far, is it because they can't make enough fee from me?they can't do the business like this way and treat their customers, as the biggest bank in **.

  Business Response

  Date: 06/06/2024

  We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:05/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went into a Chase branch on Mar 26, 2024 to open a checking account and still haven't received bonus. Called Chase on Apr 22, 2024 @6am PST to follow up and spoke with manager, ******* who opened the Case Number: **************** and said someone will call back in 1-3 business days. Chase failed to call back and I had to call again on Apr 29, 2024 at 8:30pm PST. Escalated to ******** Supervisor - who looked into the previous Case Number, and said she couldn't even find it. Asked to escalate to another Senior Manager with another Case Number: ***************. She advised a Sr *** will c/b in 3-5 business days. A very unclear message was left on May 6, 2024 with incorrect instructions to call the ************** where the Chase agent had no idea why they left that. I then was told to call a different number for the check claims. Spoke with ******** Senior Manager on May 6, 2024 at 2:30pm MST. The case was then again transferred to another specialist, *** ****** who said she would investigate and get back to me. I sent a follow up secured message on May 9. A request to provide additional documents was received on May 15, and responded to with the information on May 16. I missed a call from ***** on May 20, which I called back immediately and the Chase agent was able to reach her, but left her a message. On May 21, I sent another follow up secured message was sent to *****. On May 22, another secured message was sent to Faith. On May 23, yet another secured message was sent to *****. A final message was sent again on May 27. After more than 10 attempts over 2 months to resolve the matter, Chase has failed to respond to my messages and calls.

  Business Response

  Date: 06/11/2024

  We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:05/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Details are difficult to explain since I cannot access the Chase checking account because it was closed. I am unable to access any of the correspondence, account statements or documents.. My checking and savings accounts were placed on restriction, in process of heading to collection department and closed within 2 weeks time. Since I cannot access the account documents/statements for transaction history, the following amounts are approximate. Timeline; transaction dates 05/17/2024-05/24/2024 05/17/2024 purchased gasoline for approximately $89.00. My checking account had approximately $53.00 Chase bank authorized my card for the approximate amount of $89.00 which made my account overdrawn for the approximate difference of $36.00.05/20/2024- Recieved check from new employer. I signed a employment agreement and received funds for training equipment via ***** ,a check from a company vendor to be deposited into My Chase savings account, which had a zero account balance. The check was returned by Chase within hours of fraudulent check deposit. I Immediately informed Chase of me being scammed. I was never informed of any looming account closures. This was only 3 days since transaction on 05/17/2024. I am disabled and get my ssi checks directly deposited to my Chase account. It is extremely important to receive any account alerts I had in place on my ***********/24/2024 Both Chase checking and savings accounts are permanently closed, $89.00 overdrawn amount is sent to collection department; all in one week. The direct deposit of my ssi will go to a closed account. 05/28/************************* bank representative in the collection department informed me the Ssi direct deposit will maybe go through so Chase bank can get the $89.00 overdrawn amount. Then the rest of my ssi will go back to ssi and within 7-10 business days I will receive a paper check from ssi. My ssi checks was scheduled to be deposited in 8 days from the transaction on 05/17/2024.

  Business Response

  Date: 06/06/2024

  We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

  Customer Answer

  Date: 08/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   My complaint is not resolved because the business did not explain why my account was closed without proper notifications abd and Why wasn't I able to access my account statements? Why did the business cash a government disability check and make me wait for a paper check to arrive? 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************;
  
  
  
  
   
  

  Business Response

  Date: 08/19/2024

  We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:05/28/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a checking account.Its from a trust account from my father ***** ********* Trust.I need more checks,but Chase makes it impossible to order more.I just go around in circles.Why do you make this so difficult?Is there any way you can expedite this process?If you need the account number I'll provide it by phone..Help would be appreciated.

  Business Response

  Date: 06/14/2024

  We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:05/28/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***************** Chase has implemented an additional security protocol. You now have to a pass code. The Chase IT posers wiped out ALL of my user history and I cannot login to my accounts. ******************** adamantly and stubbornly refuses to admit they screwed up. I cannot get ANY of their IT posers to reload my user information in their mainframe.

  Business Response

  Date: 06/04/2024

  We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:05/28/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchaes a 2023 ****** and financed a little over ****** with this company. My proof shows it was paid off within 30 days. I contacted this company and DMV about getting a title. I still don't have it. It was mentioned I may have to get a duplicate title as the finance company may have shredded my title. That is not right. I paid over ****** cash for my car in less than 30 days. I want my title

  Business Response

  Date: 05/31/2024

  We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:05/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was led to open a new checking account with ******************** Bank by offer of $300 bonus. The add stipulated for new checking customers only. And involved a direct deposit set up. I have never had a checking account with ******************** and I set up recurring direct deposit from my employer. All qualifications were made. When I contacted bank to inquire about my bonus I was told no code had been applied to my account. When I went in branch I was told since I have a Chase Amazon Credit card I do not qualify for bonus. I showed the add to the representative and he just said yep that is weird, sometimes it works sometimes it doesnt.

  Business Response

  Date: 06/05/2024

  We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

  Customer Answer

  Date: 06/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]The primary complaint regarding the erroneous ad for $300 bonus for new checking account customers was not addressed    I did not ever have a checking account with ********************    But was denied the bonus 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

  Business Response

  Date: 07/16/2024

  We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:05/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Chase Bank cancelled debit card on May ****** and have yet to receive new debit card now I'm stuck with late fee's and credit score dropping.

  Business Response

  Date: 06/11/2024

  We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.