Business Profile

Bank

JPMorgan Chase & Co.

Headquarters

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 5 complaints handled through our conciliation process.

Complaints

This profile includes complaints for JPMorgan Chase & Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

4,837 total complaints in the last 3 years.
1,594 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/17/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
*Subject:** Formal Complaint Against Chase Bank **To Whom It May *********** am writing to file a formal complaint against Chase Bank regarding several serious issues that I have recently encountered.On May 7, 2024, I filed a fraud claim with Chase Bank. Despite providing all necessary information and evidence, my claim was denied without a satisfactory explanation. Shortly thereafter, I was informed that my account would be closed. This decision was made without any clear reason and without providing me with an opportunity to resolve the situation. These actions by Chase Bank are highly unfair and appear to be discriminatory and unjust.Additionally, during a conversation with a customer service supervisor regarding these issues, the supervisor used highly offensive and inappropriate language, telling me to "eat a ****." This behavior is completely unacceptable, especially from someone in a supervisory role, and it has severely affected my trust in Chase's customer service.I have been a loyal customer of ******************** Bank and have conducted all my banking responsibly. The sudden closure of my account, combined with the offensive behavior from the supervisor, has caused me significant distress and is set to have a devastating impact on my financial stability and life.I request that Chase Bank take immediate action to:1. Investigate the conduct of the supervisor and take appropriate disciplinary measures.2. Reopen my account and provide a clear explanation for the denial of my fraud claim.3. Ensure that such unfair practices do not occur in the future and that customers are treated with the respect and professionalism they deserve.Thank you for your attention to this serious matter. I look forward to your prompt response and resolution of these issues.**Sincerely,************************************* Last four of account: **** Phone number: ************ Email: ********************** Address on file: ****************************************
Business Response
Date: 06/05/2024
We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Initial Complaint
Date:05/17/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To whom it may concern in 2018 I was working for ********* of an I had a chase account in ************ and they closed my account and I was unable to get my money out of the account and they never explained to me why my account was closed.to speed you guys up I want in the same bank in ************ where my account was and the bank manager stated I should call the branch and explain to them the situation which I did and the representative was rude and I asked can I speak to the supervisor which I did and she said I had a direct deposit going to my account and they could not give my money back due to the fact the account was closed she basically contradicting herself as I got more in to details about the situation she was very rude and stated no one can help me and I will not be getting my money back because the account was closed.I need help getting my money back as there was no reason why my account should have been closed if I was getting a direct deposit and my checking and savings account was active.
Business Response
Date: 06/07/2024
We responded to our customer's concerns by letter on June 7, 2024. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Customer Answer
Date: 06/25/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*******************************
Initial Complaint
Date:05/14/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 10 2024, 3 charges came out of my account - one for *****, ***** and *****. According to chase banking regulations, we have until THE NEXT BUISNESS DAY AT 11PM to replace the funds. I deposited into my account at that time 330$ brining my account to an ending balance of *****. At that time I HAD PENDING TRANSACTIONS THAT MADE THAT ***** but it was bought current for the day of charges besides anything pending that has not hit the account yet. ******************** is refusing to give me my money back that should have never been charged to begin with. Employee *********************** employee number *********** did not let me speak my case, was incredibly rude and told me over and over again as I was speaking that I was wrong when I am just going off of what their website states. Now today I am trying to replace any additional money that *** have came out over night making my account to go negative and they will not resolve the issue so now I will be assessed additional charges
Business Response
Date: 05/28/2024
We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Initial Complaint
Date:05/14/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I sent $100.00 through Zelle through my Chase app to a seller on ******** Marketplace. Turns out that as soon as I sent the money, the seller deleted their profile and in turn, didn't deliver the furniture I bought. Turns out they were a scam. I called Chase asking them if there was anything they could do to help me. They said that unfortunately, the payment already went through and I would have to contact ***** to see if there is anything they could do. I contacted ***** and they said that since I sent the money through the Chase mobile app, I would have to contact Chase. I'm getting the run around and all I want is my $100.00 back. Pursuing the person that did this to me would be a plus, but I really just need that money back. Please help me.
Business Response
Date: 06/07/2024
We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Customer Answer
Date: 06/10/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. Even though my money was not refunded, I feel like I am getting the run around from Chase and Zelle and would like to be done with this matter,

Sincerely,

*************************
Initial Complaint
Date:05/14/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In September of 2023, I was looking for a solutions for my business to be able to service and support my clients. I have one on Instagram, it had many followers, and appeared to be a great solution. I contacted them via DM. the individual I spoke to was knowledgable about the services I needed handled. I agreed to the price they asked for, it was a quantity based pricing. The quantity of jobs completed would be the amount they charged me. They charged almost $1 ***** to my debit card. and I did not get anything for the money I paid for. I tried to resolve this with the bank but then I was forced to look into this matter more closely. I have found it was all a scam, and it was used to buy 'tokens' for a **** website. Meanwhile, they required my personal information, id, and my money. Without me getting any of what I paid for, the instagram account now is now longer available. Technius Solutions. I finally found this out by following the charges. Technius is the name of the **** company, and they used the fake name to conceal their purchases.I originally reached out to Chase in regards to this issue, with many calls and in person visits. And finally was contacted via someone in their ******************** they stated, that I authorized the transactions because I purposefully made other transactions with this entity. Meanwhile their terms clearly state I am not responsible for fraud. I do not want to damage my banking relationship with chase, but this is a flagrant breach of their terms of service. This should have be figured out by their fraud department, with their resources, but I had to find out how this occurred on my own.
Business Response
Date: 06/05/2024
We responded to our customers concerns in our letter dated June 5, 2024. To protect our customers privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Customer Answer
Date: 06/15/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

they said that because I have given a company the discretion to charge my credit card for a transaction that I approved that when they charged it without my consent that counts as still being consensual, I do not understand the logic behind that furthermore what I did pay for I never got in the first place they miss handled this claim three times and even when I tried to go to their highest level, they would not even look at the facts of the statements. I did my research into the situation and found out what happened in the ****************. I filed a police report and they instead of re-reviewing the situation with the new information they simply said that they have already come to their conclusion. Conclusion is a technicality a transaction with a merchant anytime that merchant charges my credit card that makes it valid. How is that the case if I go to a local gym and pay for a membership but then suddenly they decide to charge me for 20 Gatorade that I never bought how is that the same thing as not being fraudulent but by their definition, it is not. Keep your credit card or your credit card information is not fraudulent if youve originally given it to them and thats idiotic

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*******************************

Business Response
Date: 07/18/2024
We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Customer Answer
Date: 08/13/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

They have changed their response they are repeating themselves. I shared their response and asked them to share it here. They refuse because they know they are wrong. I am abroad and can only be contact via email or phone.

Furthermore, I find it unprofessional that they are hiding front while failures and unfair practicing stating it is to protect my privacy when I myself, am giving them permission to state their side of things.
They do not, not to o protect my privacy, but to avoid addressing my very well concerns.
And will now also include this complaint with the Attorneys generals office

this isnt an issue they can just say that its confidential and sweep under the rug. They mishandled the claims and my transactions are protected by **** 0% liability
and **** themselves have told me it is the responsibility of my banking institution to uphold.
me confirming an transaction once does not mean that company can charge my card whenever they want to and for Chase to say they can is ludicrous.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*******************************
Initial Complaint
Date:05/13/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 13, 2023, I ordered four tires from *********** for $235.72. When my tires did not arrive in a timely manner, I requested a response from *********** and was promised a refund. I had noticed that this transaction was posted as Booshish Bunny Pillow on my bank account. I filed a dispute with Chase. Chase knows this is a fraudulent transaction and is giving me excuses addressing the issue. I believe that someone associated with Chase Bank is somehow profiting from fraud and that is why this is not getting addressed in a timely manner.
Business Response
Date: 05/22/2024
We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Customer Answer
Date: 05/23/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Chase Bank has not resolved my complaint.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***** ******

Business Response
Date: 09/06/2024
We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Customer Answer
Date: 09/10/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Chase bank refuses to address this fraudulent claim. Knowing that it is fraudulent and not allowing my request for arbitration. I have even provided proof that it is fraud.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***** ******
Initial Complaint
Date:05/13/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, I am trying to transfer $100,000 out of my Chase Checking account into my Raisin Saving account. However. ******************** has cancelled my request to transfer the money out of the Chase account. When I call customer service they suggest I pay for Wire Transfer without any reimbursement. They are also not able to raise the transfer limit to $100,000. They demand that I do 4 separate transactions of $25,000 on different days. When I tried to transfer the smaller about out of my Chase account the transfer got rejected.
Business Response
Date: 05/29/2024
We responded to our customer's concerns by letter. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Initial Complaint
Date:05/09/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I visited the chase branch on ******* across the street from the porch authority bus terminal where I presented my valid state ID to withdraw money from my account with a teller. I was discriminated against and compared someone that committed fraud by a supervisor of the branch named ******** because I didnt know my account number and I did not have my ********************** card hence why I went directly to the teller with my id and social. I was refused withdrawal of money from my account however they were able to cash my work check using the same ID I presented to make a withdrawal. I felt embarrassed with all the chatter surrounding me about me that was not directed to me. The manager came out and never approached me but also joined in on the chatter about me. I was turned away like a criminal.
Business Response
Date: 06/04/2024
We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Initial Complaint
Date:05/09/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
hello coinbase sent my money to chase acct personal acct ending in **** attached to card 4686 and coinbase has shown me proof they sent it to chase but chase is denying of receiving anything from them im curious as to if chase has blocked this transaction from coming in and therefore i havent recvd my money and its going on 2 months ive contacted chase and they say to contact coinbase i already did that and they have proof they already sent it. Chase owes me my $2085 this is disgusting and highly unprofessional way of handling things to inconvenience the customer for this long. Unacceptable.
Business Response
Date: 06/05/2024
We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Initial Complaint
Date:05/09/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have reached out to Chase Bank as a client on March 14, 2024. In my letter sent on the aforementioned date, I have requested the amount of ****** USD to be returned to me since they were sent under false pretenses and transactions were reported as fraudulent. I have not heard back from Chase ever since the document was sent. I need response to my request due to urgency of the situation. I believe I deserve diligent handing of such complain since I was always a loyal client and I intend to keep banking with Chase. I will attach copy of the letter to this complaint.
Business Response
Date: 05/14/2024
We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

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JPMorgan Chase & Co. is NOT a BBB Accredited Business.