Business Profile

Bank

JPMorgan Chase & Co.

Headquarters

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 5 complaints handled through our conciliation process.

Complaints

This profile includes complaints for JPMorgan Chase & Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

4,837 total complaints in the last 3 years.
1,590 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/09/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have sent $50.00 to my son ***************************** however, he did not receive the payment. I contacted Chase Bank who told me that I should contact *****. Even though I contacted *****, they told me that the issue was with Chase and not Zelle. As you can see from the attached, he has received all past payments and this time both Chase and ***** refuse to pay me back. Instead ***** is telling me that the issue is with *****. Needless to say, I am scammed of my $50.00 and neither one is willing to refund my money. As you can see from the attached, he received all payments I sent him in the past through *****. Same name and same person. Instead Chase is telling me to contact ***** and ***** is telling me to contact Chase and I keep getting bounced back and forth. I am asking bbb to help me solve this dilemma.Thanking you in advance.Kindest regards,****************
Business Response
Date: 05/15/2024
We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution.Our customer may use their discretion in sharing our response directly with you.
Initial Complaint
Date:05/07/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
THE PROBLEM IS WITH CHASE **** ON ********* ** AND ********* *** WANT TO THE **** TO CASH A CHECK WAS FROM **** ****** AND I DON'T HAVE A ACCOUNT WITH YOU GUY BUT THE CHECK WAS FROM YOU GUYS **** SO THE TELLER TELL ME I CANNOT CASH THE CHECK BECAUSE THIS CHECKREQUIRE TO BE DEPOSIT INTO A ACCOUNT I NEVER HEARD THAT IN MY 40 YEASRS LIVING ON THIS EARTH IF A CHECK IS FROM THAT BRANCH WITH THE NAME YOU SHOUND BE ABLE TO CASH IT AND CHARGE ME A FEE FOR NOT HAVE A ACCOUNT WITH YOU GUYS.I WENT TO MY BRANCH AND THE MANAGER TOLD ME THEY NEVER HEARD THAT BEFORE THIS IS A C*** **** TO DEAL BUSINESS WITH PEOPLE DONT GO TO THIS **** TO CASH A CHECK THAT'S MADE FROM BIG BUSINESS WHO **** WITH THIS **** .
Business Response
Date: 05/23/2024
We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Customer Answer
Date: 06/02/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*************************
Initial Complaint
Date:05/06/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Each month the chase account app has some type of technical issue where my account does not reflect what posted to the account the night before. As a result I am charged a fee. See the images The image taken on May 1st at 4:55 pm shows the items from whole foods did not post on May 1st. The items show pending status. On May 2nd, I was charged an overdraft fee and the app showed Whole foods transactions posted on May 1st.This is 1) Fraud and 2) denying me a service. Notice the screenshot. I'm supposed to have until the next business day before 8 pm, after the transaction post to my account to deposit. If the debits are not properly showing in your app, I am being denied the same service provided to other Chase businesses account holders.When I called, I asked for a supervisor I was told that my account was overdrawn on April 30th and that is why I was charged the fee. In other words, your supervisor told me that chase charges overdraft fees for pending transaction. Please listen to your recording regarding the reversal of the fee. This is discrimination. Your employees are not permitted to verbally dictate rules on how my account must operate. I am denied the Chase overdraft assist. However chase applies a different policy to all other businesses account holders whom are permitted to use the Chase overdraft assist as described, see images.This occurs each month on the first, where I am denied the additional time, after the transaction post as written in the chase assist overdraft policy, that is given to other businesses banking customers. This occurs 100% because ******************** is sharing my account activity with a third party. Which is also a violation to my privacy.Thank you
Business Response
Date: 05/15/2024
We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution.Our customer may use their discretion in sharing our response directly with you.
Initial Complaint
Date:05/06/2024
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I closed my deceased mother's estate account, for which I am the executor, by phone on 3/7/24, and asked a check to be mailed to me in the amount of $1695.95. I never received the check. Chase customer service has been denying me status updates on where my check is for over a month. Last Friday an escalations supervisor said only the "back office" can access the details of my account, and they cannot be contacted by customer service. I was told that there was nothing anyone could do to get me information, and I would have to wait indefinitely to see if any updates "show up" in what customer service can access. **************** also neglected to tell me I needed to file a declaration of lost check form, which I filed on 4/17/24 with the help of a branch manager. I cannot find out if it was received or is being processed, because that happens in the "back office". I want a new check expedited to my attention at the address on record. Addressing it to my deceased mother may have resulted in the mail not getting delivered to me. Also, last Friday I found out an escalations supervisor assigned to my case who never answered voicemails or secure messages closed my case without me knowing. I requested to open a new case on Friday 5/3/24, and was told "call back Monday" instead. I insisted she open a new case: #****************. Chase customer service has been deliberately unhelpful. I'm filing this complaint because Chase Bank has failed to give me the money from my own account for nearly 2 months, and their customer service offers no solutions, is delaying resolution, and is making matters worse. I'm left only knowing there's a "back office" that handles these issues but no one can contact them, and I must keep calling back for updates. The fact the account is closed makes it difficult to get a live customer service on the phone. I want someone to call me to resolve this immediately or I will file complaints with the **** and *************************************
Business Response
Date: 05/23/2024
We responded to our customers concerns in writing with our letter dated May 23, 2024. To protect our customers privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Customer Answer
Date: 06/07/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I received the letter from Chase a few days ago (how it takes 11 days to receive mail), instructing me to re-submit the same paperwork to stop the check that I sent them back in April. I re-submitted the form at a branch this time and was promised an email confirmation, but never received it. It's been 2 days. I will call the executive office tomorrow. I now have a number for someone in the back office. I think.

This is not resolved. I was told at the branch a new check will be issued in *************************************************************************** That's not acceptable, and I will be requesting a new check ASAP.

What could the BBB do now? This is the most egregious customer service experience, because it's a bank that won't disburse money to me from my own account due to ********************** dysfunction.

However, I never would have gotten the letter from them at all, acknowledging the issue, if I had not filed the complaint with the BBB, so you got me halfway there! I appreciate that.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*****************************

Business Response
Date: 06/13/2024
We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Customer Answer
Date: 07/13/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*****************************
Initial Complaint
Date:05/06/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was sent a harassing and insulting letter from Chase. We have told Chase many, many times in several communications on a secure portal, phone calls, and more, to stop harassing us by shipping heavy stacks of unwanted paper to our house -- often sending the same exact stack of paper again and again to flood us with duplicate recycling paper which must then be carried up several flights of stairs. Chase then pretended that they called me and was unable to reach me, but they have been informed multiple times that they should not charge me fees for oppressing me in this manner, which was have threatened to do several times. They then demanded I call them despite the fact that they always call me to taunt me and harass me to retaliate for me daring to stand up for myself and demand they stop charging us fees for oppressing us by sending us so many stacks of duplicate papers.
Business Response
Date: 05/17/2024
We responded to our customers concerns in writing with our letter dated May 17, 2024. To protect our customers privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Customer Answer
Date: 05/29/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

Chase claims that they did not charge any bogus fees as they threatened to do and it has been a several days since they last sent since duplicate stacks of unwanted papers. However, Chase has refused to process PPP forms we have communicated with them about for a very long period of time and we were forced to do this with the **** who refuses to update us on the progress of these PPP grants/loans. Chase owes us tens of thousands of dollars in initial damages regarding this matter and much more in punitive damages.

Sincerely,

***** ****

Business Response
Date: 06/14/2024
We responded to our customers concerns in our letter dated June 14, 2024. To protect our customers privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Initial Complaint
Date:05/03/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Four months ago I started a Chase Business account due to offer of $400 if I keep $2k in the account. I opened the account online and have had nothing but problems since. I did not receive the $400. When I received my debit card it did not have the business name on it only my legal name. I called customer care they told me to go into a branch and I did and they couldn't help me. Today 5/3 I called customer care to help with my above issues. After being on hold for almost 15 minutes I was told go back into the branch for the card issue and there was nothing they could do about the offer. I didnt do 5 transactions by the deadline. I didnt know that or I would have done it. I have been making transactions on the account and the offer should be honored and a updated card should be sent out.
Business Response
Date: 05/22/2024
We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Customer Answer
Date: 05/30/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

After receiving the runaround from the executive office of Chase, I finally reached someone today. Who basically told me that there is nothing that they can do and that the Better Business Bureau does not weigh there so basically they dont give a care what the Better Business Bureau has to say theyre gonna do what they wanna do and they were no help. I ended up canceling my account. It was a waste of time and Chase did not resolve the case and they refused to help.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*************************

Business Response
Date: 06/05/2024
We responded to our customer's concerns. To protect their privacy,we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Initial Complaint
Date:05/03/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased an item from a merchant. The item was never received. I filed a claim with Chase and provided a magnitude of proof and was denied. Chase failed to provide proper assistance in this matter despite the amount of proof that was presented.
Business Response
Date: 05/17/2024
We responded to our customers concerns in our letter dated May 17, 2024. To protect our customers privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Initial Complaint
Date:05/03/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 4/23 I spoke with chase bank because my business account *** ******** ******* *** was in the negative due to a death and loss of employment. I spoke with a chase representative that advised me that they would allow me to make a payment on my account to keep it open in 5/2. I advised the representative that I was currently on a fixed income and that the money comes every 2nd of the month unless its a holiday or weekend. The rep then advised me that the 2nd of may was Memorial Day and that I would have to hope that my account was open after that holiday. She did advise me after 60days my account would close but she did not advise me that on 5/1 my account would close she told me that 5/1 was on a ******** so they would not close my account but on 5/2 I needed to walk the payment in. I did that and was advised they closed my account 5/1 and that 5/1 want not a holiday and that I was given the wrong information.
Business Response
Date: 05/20/2024
We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Customer Answer
Date: 05/31/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:I went in to make the payment and was denied opening my account back up and they advised me they would open my account back

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*****************************

Business Response
Date: 06/17/2024
We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Initial Complaint
Date:05/03/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My checking account with ******************** was subject to fraud last week when my ex girlfriend from 4 years ago used my account and routing number to pay her electric bill (158$). After the weekend I reported it to chase, within the 60 days they request it be reported.Upon further investigation I found 3 other times this has happened, by the same person. I notified chase of these 3 other suspicious transactions by my ex to pay her electric bill.Chase declined to replace the funds stolen from my account based on their 60 day policy- stating that even though I reported the most recent fraudulent spending using my account, since they linked it with other transactions, they said their policy was to use the first date of fraudulent transactions and decline all of them, including the report I made within the 60 day period earlier this week. This feels like a loophole/technicality that chase is using to refuse to protect me of the funds that were stolen out of my account on their platform. I would imagine this has happened to many other people, and sounds to me like chase needs to fix this wrongful technicality as well as replace the funds to people in which their misleading 60-day policy has taken advantage of.I am a single father who is going through a career transition and it saddens me that a large corporation like chase would allow 158$ to be stolen from me and then not replace those funds when I reported that incident well within the 60 days.
Business Response
Date: 05/09/2024
We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Initial Complaint
Date:05/02/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Chase Bank approved me for my auto loan in 2023. Every month I ran into issues with them pulling my payment through America first. They were stating that there was "insufficient funds" in the account when the ********************** money was in that correct account. I refused for months to pay late fees due to this payment problem not being my fault. I eventually got set up on an automatic payments and was going well for a little while.I needed to change the account it was pulling from in February of 2024 and I was told by Chase bank that I needed to cancel my existing automatic payments to set up a new one. I spent weeks trying to get my new "external account" approved and continued to get "rejected". I eventually went into America First and had them set up an automatic transfer to my auto loan starting April 8th. On April 8th 2024 we got a call from Chase Bank stating we are late on our March 8th payment (Due to them canceling my automatic payments and the new one continuesly getting rejected). I called immediately in April 9th and made the payment for March 8th, I was 31 days behind my due date for March.April 12th I get a letter from America First stating that Chase Bank refused their automatic payment transfer that we had set up for April.I then was told by America First that my credit was just dinged causing my score to drop, of course. I called into Chase bank and they are stating that I was 60 days behind. I never received ANY email, phone call or mail stating that we were EVER sent to collections. We got the one phone call on our 30 days past due and I made the payment the next day.As you can see in some of the photos, The credit report states we missed a payment. The other photos are stamped with dates. Showing the dates I tried to get this resolved as well as how many times. Clearly, this is not all the photos, just from February and March.
Business Response
Date: 05/16/2024
We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

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JPMorgan Chase & Co. is NOT a BBB Accredited Business.