Complaints

This profile includes complaints for JPMorgan Chase & Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  JPMorgan Chase & Co.

  270 Park Ave New York, NY 10017-2014

• 

  JPMorgan Chase Bank, N.A.

  2 E Congress St Tucson, AZ 85701

• 

  CHASE Bank, A division of JPMorgan Chase, N.A

  700 Kansas Lane Monroe, LA 71203

• 

  JPMorgan Chase & Co.

  8309 Lockwood Ridge Rd Sarasota, FL 34243-2930

• 

  J.P. Morgan Chase Bank

  800 W. Pinhook Lafayette, LA 70503

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,Six months ago, I opened a Certificate of Deposit (CD) with JPMorgan Chase, which was advertised with a 4.88% interest rate for a six-month duration. However, upon its maturity, the actual yield I received was approximately 2.4%. After noticing this discrepancy, I visited my local branch for assistance, but unfortunately, they were unable to address my concern. Subsequently, I reached out to the corporate headquarters to lodge a complaint, yet I have not received any follow-up communication. This experience leads me to believe that JPMorgan Chase may be engaging in misleading advertising practices, exploiting their clients, and showing a lack of commitment to resolving disputes effectively.Sincerely,***********************************

  Business Response

  Date: 03/18/2024

  We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:03/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Not liable for this account or debt, they have no contract and its a business account. They never updated the *** business name or address so everything is wrong and I have no liability to them at all. Theyre violating my rights also According to ******* vs transunion 1997 Experian is suppose to ensure Maximum Possible Accuracy. This account violates these laws. 15 USC 1681,15 USC 1681s-2 15 USC 1681 I (5) 15 USC 1681 e(b) delete Account

  Business Response

  Date: 04/10/2024

  We responded to our customer's concerns by letter. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

  Customer Answer

  Date: 05/02/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Im emailing because its saying the complaint is being closed. No its not its not resolved at all they sent me and old paperwork on the account from 10 years ago or more. The phone number isnt right.. the address isnt right. None of the information is correct. They dont have correct company or EIN number so therefore none of that Information is on my credit report so they arent authorized to put this on my credit report with negative items due to the innacuracies of All the information. Im going to file a lawsuit with my lawyer next because this is highly illegal. A clear violation of my rights and FCRA rules. They never updated nothing. They shouldve closed the account. And told me to open a new one with the new correct information which they never did. So that debt needs to be taken off my personal credit report per my rights and what my lawyer has told me. They have derogatory Information on my credit report as a personal guarantor and thats innacurate and not something I know or or responsible for. They need all accurate information and they have nothing correct at all. 

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Business Response

  Date: 06/04/2024

  We responded to our customer's concerns. To
  protect their privacy, we are not providing you with any details of our
  resolution. Our customer may use their discretion in sharing our response
  directly with you.

  Customer Answer

  Date: 06/18/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
  

  
  

  [Your Answer Here]

  
  

   This is ridiculous… they think they can just make whatever rules they want and can make up what ever laws they want. The he bottom line is you are breaking every rule of the FCRA because you can validate any of the complaint against your company. You aren’t following the rules and guide lines for reporting. Let alone you have reported a business debt on a personal credit. You cant even validate any information to be allowed to report that. 

  
  

   

  
  

   

  
  

   

  
  

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  
  
  Sincerely,
  
  
  
  ***** *******
  
  
  
  
  
  
  
  
  
   
  

• Initial Complaint

  Date:03/12/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted a dispute with chase for charges I wasnt aware of. The dispute got denied for multiple reasons. As requested from chase, I reached out to the company that charged my account. I requested to file for identity theft. After further investigation they found it necessary to dispute all accounts under my name. The document provided is an email from the company. Stating that all accounts are closed and not my responsibility. I then proceeded to send Chase the document provided as proof. They also denied that as well stating that the document provided could be forged. I am stuck with my bank account being negative and collecting more charges for that. I reached out to both parties and Im not sure how to resolve this issue. Knowing OG&E closed all accounts under my name and sent me an email with a document stating that everything under my name has been disputed. I was certain that was enough proof for chase to dispute the charges as well. That wasnt the case for me, its been months and I have yet to resolve this issue. The charges were for November of 2023 I didnt notice until the following month and thats when I processed the dispute.

  Business Response

  Date: 03/19/2024

  We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:03/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I opened a checking (*********) and saving account ************ in October 2023 with a coupon of $900. I attached the promotion for your reference. There are 3 activities required for getting $900. 1) open a total checking account and set up direct deposit. 2) open a saving account and deposit a total of $15,000 or more in new money within 30 days of coupon enrollment, and maintain a $15,000 balance for 90 days from coupon enrollment. 3) Open both checking and saving accounts at the same time. I performed all the required activities; however, I only received $200 on Feb 1st. Then I talked to the banker ******************************************** She and her manager agreed that I should receive the bonus of $900 so they submitted a request to the back office and told me that someone will get back to me and make the adjustment. Then more than two weeks later, someone from Complaint and escalation group called and said the direct deposit is not qualified for the promotion. Her name is ******* and her extension is ***********. Because she is not friendly and unhelpful, I don't want to speak with her again so I submit this complaint via BBB. First, there is nowhere on the coupon saying this direct deposit has to be recurring. The direct deposit can be once or twice. The frequency of the direct deposit has nothing to do to disqualify the promotion. Second, set up a direct deposit means to provide the account number and routing number, which I have done quite a few times. For example, the first and second activity is from the direct deposit I set up: Oct 20 $1,360 and Oct 24 $4,066. They are from the government. They are neither a micro-deposit nor person to person payment. I was very disappointed as Chase is not fulfilled the promotion as advertised. The banker said that they agreed that I should get the bonus however, given the time and efforts I spent on setting up direct deposit, I received nothing in the end.

  Business Response

  Date: 03/25/2024

  We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

  Customer Answer

  Date: 04/24/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I was in touch with Chase execute office. As there are some miscommunication about what type of direct deposit is qualifying for this promotion, I ask if I add the direct deposit from the current benefit I am receiving, will they add the bonus to my account. They said yes. Right now, I have already submitted the direct deposit and am waiting to see the direct deposit coming to my account. Once the deposit is coming to my account, I will contact Chase execute office to see if they could keep their promise. I am asking to keep this complaint a little longer so I could report back with the results (satisfactory or un-satisfactory). I should be able to see the direct deposit coming to my account in next month.  

  Thank you very much for your understanding and kind help. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Business Response

  Date: 05/13/2024

  We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution.Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:03/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This a second issue regarding my checking account in which fraud occurred in last than a year. Money was taken out of my account in the summer of 2023 and also in January of 2024. Apparently, someone got ahold of my personal information and there is GA address on my account and this person or entity requested a debit card under my name and proceeded to take money out of my account in August 2023. I filed a fraud claim and the debit card was closed and reissued. Claims determined at the time I was at fault and decided against me. I had no idea there was even a GA account on my CA account. I don't know anyone that lives in GA or have any dealings there. In order to get my money returned, I was put in a very embarrassing and awkward position of having my employer verify I was at work the morning of the fraud at my desk at work in North Hollywood, ** not a chase branch where the fraud occurred in GA. The owner of the business I work for wrote a letter on the behalf of my whereabouts the morning of the fraud. I was given a provisional credit then the money was taken out and then I got it back. Then it occurred again in January 2024. This time at a non-chase ATM in GA. The executive office as a courtesy returned the money to my account because I escalated the claim. They told me they would try to get claims to give me another $203 because it was at no fault of my own. ****** refused and continues to blame me for having the GA address on my account and because there was one pin attempt at the ************************** ATM branch, I'm being blamed through no fault of my own. Chase was very cold and uncaring toward me. I want justice and my voice to be heard.

  Business Response

  Date: 03/12/2024

  We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

  Customer Answer

  Date: 03/20/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Consumer states:

   

  I dont understand what Im supposed to respond since the complaint was just submitted and Im waiting for Chase to respond. Can a representative call me? 

  I left several voicemails because I have no idea what Chase responded to as far as my claim so have can I respond back? Now the claim is closed? I dont think that is right or fair.
  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Business Response

  Date: 04/01/2024

  We responded to our
  customer's concerns. To protect our customer's privacy, we are not providing
  you with any details of our resolution. Our customer may use their discretion
  in sharing our response directly with you.

• Initial Complaint

  Date:03/11/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Horrible experience. I called Chase bank twice this morning to resolve pending transaction for the Avia ticket of $460 that was an error and merchant assured me that money will be back on my account. I called to bank to help me remove the pending charge for the ticket I havent purchased and they keep transferring me in ***********, where people has no authority to help and dont want to help. I called twice and each time provided all my information and asked them specifically to talk to someone in US, plus why do I need to be transferred if I already pressed 2 which is to fill the claim?? ****** from US department and ******* from *********** just didnt want to help me. ******* assured me that she filled the claim and that I will receive email confirmation regarding my claim. The claim has not been created or filled, it doesnt exist, there is no notice, documents on my chase account also. This is horrific experience that cost me time, nerves and energy on completely shady business. Im not sure what happened with this bank I have been costumer of this bank for so many years but Ill definitely close all my accounts and transfer money elsewhere and wouldnt recommend this bank to anyone else

  Business Response

  Date: 03/22/2024

  We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:03/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a small business. I landed a large job. I used a cc processor that was extremely expensive so I figured I'd give chase a shot since I use them for banking. I charged ***** for a remainder balance on a coring assignment. They put it in review. 24 hours later it was completed and set to deposit into my account, they then withdrew their fees for processing and again put the account in review. (Only after they got their pay) now I can't get an answer. **************** acts like it's no big deal and talks down to me. I need that money for my business and and employees. I understand I haven't charged much before but my cash flow through the bank is 3 times the amount charged monthly. This is a joke. The fact that a big bank is holding my hard earned money from me while they make money with interest off of my hardwork. I don't know where to go from here but I certainly will talk with my attorney general and state reps for ***********. I know times are tough but stop making lives for blue color workers harder.

  Business Response

  Date: 03/29/2024

  We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:03/06/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday March 1, 2024 around 3pm, I went to Chase Bank to withdraw money to pay my rent. I went in the bank and used the **** I insert my debit card into the *** and entered the amount of $1000.00. The *** did not dispense the $1000.00, and don't remember receiving a receipt from the transaction. The Bank Security Officer noticed I had a problem and explained to her, I didn't receive the money from the **** The Bank Security Officer then instructed me to use the other *** inside the Bank, I used the other *** and tried to withdraw the $1000.00 to discover the $1000.00 showed the money has been withdrawn from the account, which should have went back to my account, therefore, I could not withdraw the $1000.00 from the account. I was then told to contact customer service to file a claim and should be able to get the money put back into my account immediately. I called customer service. After 30 minutes on hold a Claims Rep came on line and I explained what happened, the Claims Rep told me she saw the steps I took at the **** The Claims Rep then told me the bank would refund the money in 12 hours, but because it was Friday it could take until Monday for me to receive the credit. I explained to the Claims Rep, I need to pay my rent, if I receive the money Monday, my rent would be late and I would get a penalty fee for being late. The Claims Rep, put me on hold to see if the bank could issue me the credit while there in the bank. The Claims Rep came back and explained to me there was nothing that can be done now, it may be Monday before I am able to receive my credit back to my account. I explained to the Claims Rep, I was told by the Rep at the Branch, I would be able to get the credit and get the money while there in the bank. I then spoke to a Claims Supervisor, who explained I would not receive credit until Monday, I then expressed disappointment and disagreement. It is now Tuesday 3/5/24 and I have not received the credit I am due.

  Business Response

  Date: 03/11/2024

  We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:03/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've entrusted chase for over ten years for my financial institution and have reached out via onsite, emails, as well as ethical complaints yet having a neglected state towards my account remain. Having temporary account problems seem to be problems one has due to being a chase member, as elderly this is why I reach out. Attached is the letter of information I've sent to chase, they are well aware. Return all money taken from me and enough to get driver license fix. Any and all errors caused by no fault of my own be adjusted with monetary compensation.

  Business Response

  Date: 03/18/2024

  We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you. 

• Initial Complaint

  Date:03/04/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Chase bank texts me to say they are closing my account, no reason given. I go to the bank, and they tell me yes they have closed my account, an account my husband and I had for over 30 some years. Granted my husband had passed and there was not a lot of money going in but I still had checks and used this account for paying bills. So they tell me I will receive a check in amount which has yet to show up and all I am told is check is in the mail. Very unprofessional and no loyalty shown to clients who banked with them for over years. I asked to have money wired into my savings account at another bank, they wouldnt. I don't know why they couldnt just give me money day I went to the bank.

  Business Response

  Date: 03/14/2024

  We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

  Customer Answer

  Date: 03/14/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *****************************