Complaints

This profile includes complaints for JPMorgan Chase & Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  JPMorgan Chase & Co.

  270 Park Ave New York, NY 10017-2014

• 

  J.P. Morgan Chase Bank

  712 Center Street New Iberia, LA 70560

• 

  J.P. Morgan Chase Bank

  2910 Johnston Street Lafayette, LA 70503

• 

  J.P. Morgan Chase Bank

  500 Charity Street Abbeville, LA 70510

• 

  JPMorgan Chase & Co.

  8309 Lockwood Ridge Rd Sarasota, FL 34243-2930

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi I having a issue I have received my social security direct deposit on February 28 th I have made only 7 transactions and the money was taking out my account after each ************************* it posted on my account on February 29th here is the list of charges I have done Feb 28 ** Transit $0.75 Baba wholesale in $20.00 **************** studio $6.00 Amazing 99 cent $27.03 Nova Aliancea $ 5.33 Uber $9.67 Lyft $11.99 I have paid for these already ! Why am Im being double charged!!! On march 1st ********************************************************************** transit and I have called the bank on the February 28th2024 and have them mail be out a new card I received it on march 1st I called the bank and asked them why do I have new double pending charges for the second time for the same transactions that have already been been paid taking out my account on the 28th of February the lady said it happens sometimes when u reorder a new card it never happened to me and its the weekend now she explained to me I have to wait 24 hrs for it to either dropped off and my money will fall back into my account I shouldnt have to wait 24 hours thats my rent money the extra $80 that was taking out my account I transferred the rest of my money out this account on march 1st and Im thinking about transferring out my social security check to another bank this is my money Im not paying $161.54 for a $80.77 purchase I have made is ridiculous my rent is due before the 5th of the month now I have to deposit my extra money in another account Im afraid that money will redo another $80.77 I need my extra $80.77 back into my account and I shouldnt have to go through this when I lost my debit card just to get a replacement and be charged double on march 1st when I have noticed my account and there is notes on my account as well I have also sent pictures so you can have a better understanding I made 7 transactions not 14 of the same amount is beyond me !!!

  Business Response

  Date: 03/05/2024

  We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:02/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in Dec I rented a car from hertz for 1 week the total price of the rental was ****** as which was debit out of my account however ********************** bank has a scam with hertz going on hertz has continued to bill me and chase keeps allowing it to happen I even closed my debit card and go a new one yet nothing I have done has worked chase went ahead and used my new debit to be billed by hertz a simply ****** car rental with a receipt showing the date of rental and return date and amount chase has side step my receipt and is allowing ***** to have now charged me ******* to date each dispute I have filed chase has come back to me stating they need more info there no more info aval yet chase has given the money hertz stating I have not submitted the right documents they receipt of the rental is the documents yet chase won't accept it this is a scam between hertz and chase bank

  Business Response

  Date: 03/15/2024

  We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

  Customer Answer

  Date: 03/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   The bank did nothing on my part but let the charges remain they have failed to leave a respond here they put no answer I'm going to sue ********** ************** *** *** ******* 

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Business Response

  Date: 03/28/2024

  We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:02/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Got scammed over eviction payday Attorney I thought which was he was a scam I had to send him $695 to Chase Bank so I would lose the house and they told me I couldnt get my money back so I need that money Im homeless, and I need the money back should not be mad if it was how it was sent shouldnt matter I need my money back

  Business Response

  Date: 03/04/2024

  We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:02/29/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initiated 2 on-line $224 payments by checks from my Chase account. Both paper checks were mailed on 01/25/2024 with Chase commitment they would be delivered no later than 5 business days later on 02/1/2024. The check recipient claims that they received both checks on 02/13/2024 and are charging me a $35 late fee per check (total $70). I have no possibility to contest this as Chase is telling me that they are unable to provide me with a proof of delivery showing at what date both checks were actually delivered. They keep referring me to the proofs of payment available on their web site which cannot be considered as actual proofs of delivery to the recipient. They are not forthcoming and also refuse to reimburse me the late fees which i am incurring due to their inability to provide any proof of delivery proving that they met their 5 business day delivery commitment. Attached are proofs of payments for both checks, response from Chase and screenshots of my accounts with check recipient showing late fees.

  Business Response

  Date: 03/13/2024

  We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:02/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened a savings account with ********************** bank. I deposited a insurance settlement check for ******** with my name and my 3 year old daughters name on it. Chase flagged the check and said i needed to prove my daughters identity and they needed to contact the make of the check through a verified phone number to see if the check is non fraudulent. after a short amount of time chase closed my savings account without notice. They still told me to go in to a branch and show identification for me and my daughter to prove we are both on the check.I did so. Chase refuses to mail me my check balance that they cashed and kept from me. Chase claims they cannot find any verified phone number that allows them to see if the check is good. I have supplied chase with numerous numbers from the insurance agent to verify the check and chase claims these numbers are not verified in their system so they cant call to check. They say they cannot find the verified phone number of the maker of the check through their database either and so they are refusing to mail me my check amount that is being held by them for over two months now without reason. This check is good and it is not fraudulent, they were able to cash it without a issue and this amount of time shows that it is good. It is not my fault chase cant find a verified number for the insurance company i did all i could do.

  Business Response

  Date: 03/27/2024

  We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

  Customer Answer

  Date: 03/28/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   the resolution department still says they cannot release the funds due to my identifying documents that I submitted in person not being properly uploaded to my account by the banker.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** *******
  
  
  
  
   
  

  Business Response

  Date: 04/02/2024

  We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

  Customer Answer

  Date: 04/02/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** *******
  
  
  
   
  
  

• Initial Complaint

  Date:02/28/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 22, 2023 I attempted to make a payment out to ***** systems. I called Chase Bank because my payment would not go through due to me receiving a fraud notification and I did select that it was me and that payment was authorized. However, the payment still would not go through. so I reached out to Chase Bank customer service so that they were alerted that it was me attempting to make the purchase in the amount of $883.95. The agent that I had, she did not speech much English, and I repeatedly had to state the reason for my calling plus the agent ended up creating a dispute for the charge, and a claim was filed. December 5 I received a call from my landlord basically stating that my payment was never received. I provided her with bank statements showing that the payment was taken out of my account on November 22, 2023. ******** told me that payment had been reversed so I immediately reached out to Chase bank.They said the payment was not reversed. I drove 2 1/2 hours to Columbia to go to the chase Bank I sat there all day and left with information from the branch manager that the *************** had my funds on hold a claim was filed after informing the manager that I did not file a claim I was told that , the *************** of Chase would re-issue my payment within the next 3 to 5 business days. Gave that information to my landlord five days past when I called Chase Bank to see if my funds had already been re-issued to my landlord I was told it was really issued on December 11 and the merchant received it on December 12 I received the ** number a transaction number as well as a inquiry number. after providing it to my landlord and having corporate run those same numbers, nothing populated with that information that was given to me. I have asked the branch manager to print out where he see that the payment was sent to print out the proof and he repeatedly states that he dont have access to that system , I have been going through this issue since the end of November, and I still have yet to get a resolution. ************** called me today and inform me that there was no longer nothing that he can do. He had exhausted all his searches so basically, my money is just gone, and nobody has a resolution for it , and because of this, I am facing any eviction

  Business Response

  Date: 03/12/2024

  We responded to our customers concerns in our letter dated March 12, 2024. To protect our customers privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:02/27/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the Trustee for ******************* Sin *** Revocable Living Trust. The trust had 5 accounts. February 6, ************************* Bank closed the 3 CD accounts without notifying me. The checking and savings accounts were placed on restriction status. The funds for the CDs were released to the trust by cashier checks. A letter stating, "Please see the enclosed official check that was issued per the CD account maintenance you requested." I did not request it. One of the CD accounts was opened with $100,000. Chase Bank sent a check for $101,862.04. The term agreement was for 8 months with an interest rate of 4.88% and APY of 5.00%. The issue date of the CD was 09/14/2023. The maturity date was 05/14/2024. I am unable to calculate whether or not the term interest amount was included in the check amount. No statement was provided with the checks. Chase Bank would owe the trust the difference between the term interest from 02/06/2024 up to the maturity of 05/14/2024 if the full term amount interest was not calculated into the payment amount.February 7, 2024: I notified my personal banker of the issue. She was unaware the action was taken. Later in the day she advised me a letter was required from the Assignor Trustee. The requirement was unclear. Chase Bank has not been responsive to the complaint I made with them on 02/07/2024. The day I received the notice and checks. The branch escalation process representative closed my complaint 2/22/2024 without my concurrence. The agent did not provide the answers to my questions and demands. I hope the Better Business Bureau can help me with this issue.

  Business Response

  Date: 06/12/2024

  We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:02/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The grossly inaccurate 1099-form of account # ********* of 100% US Fixed Income Advisory Program at ********************* Short Treasury bond need to be amended. To do so, I need help with reaching out to the accounting department head at ******************** ************************** I do not consent the matter to be brought to an collection agency.

  Business Response

  Date: 03/19/2024

  We have received the complaint and determined the complaint is not consumer related so we forwarded customers concerns to our investments team for handling. To protect our customer's privacy,we are not providing you with the details of their review. 

• Initial Complaint

  Date:02/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Chase Bank Customer Service,I hope this letter finds you well. I am writing to request bank account statements for the period spanning from 2019 to 2021. Unfortunately, the account in question has been closed, and I do not possess the account number. My name is ***********************, and I am a victim of identity theft.Due to the identity theft incident, I urgently require access to my bank account information for the specified time frame. I understand the challenges presented by the lack of an account number, but I am hopeful that you can assist me in retrieving the necessary statements associated with my name during the mentioned period.To facilitate this process, I have provided my personal details below:Full Name: *********************** Address: PO Box *****, ********, ** ***** Date of Birth: 02/27/1984 Social Security Number: 9667 Other Relevant Information: Account details ************************* kindly request your prompt attention to this matter, as it is crucial for the resolution of the identity theft case I am currently addressing. If there are additional steps or information required, please do not hesitate to inform **** appreciate your cooperation in helping me resolve this matter promptly. Thank you for your understanding and assistance.Sincerely,***********************

  Business Response

  Date: 03/22/2024

  We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:02/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On december 15 2023 i purchased the "diamond queen" ******** from turnme royal. It was advertised as pictures that are handpainted, price was $99.96. After being sent reviews i realised that instead of how advertised they were doing really bad photoshop. After multiple reviews with them i requested my money back. They stopped respinding via email (no phone or address available) after giving a vouple days i filed a claim with chase vank, which refunded me. Feb 15 i was followed up with by chase bank, who said they settled dispute, and that i iwe them back for the money provided for ckaim... when i inquired they informed me i received painting.... i never received anything, i thought that the case was closed since so much time had passed, i asked them to request tracking info for shipment, they said to call back following monday. I called back the next week, and was told that they were provided "adequate proof" that i received item. I expressed in everyway that that was impossible, they refused to hear, i asked for proof of shipment, chase bank informed me that they would email me proof in 10 business days......i ask the clerk i spike to to "leave my account alone... i was respknded with "we're not going to leave youre account alone" i feel as if i was scammed twice, once by turn me royal, then again by chase bank, the next day they forcibly withdrew the amount (a day before i got my direct deposit) and over drafted my account effectively stealing from me.

  Business Response

  Date: 02/27/2024

  We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.