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Business Profile

Bank

JPMorgan Chase & Co.

Headquarters

This business is NOT BBB Accredited.

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Important information

  • Customer Complaint:
    Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 5 complaints handled through our conciliation process.

Complaints

This profile includes complaints for JPMorgan Chase & Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 4,828 total complaints in the last 3 years.
    • 1,583 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/23/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Lost Check. I am having a problem getting a replacement check from an account that ******************** Bank closed. It was suppose to take 5 business days and it has lingered for a few weeks with no help in sight. The check is number ********** dated 11/15/2023. The amount is $17,997.69. The Chase branch of the account is located at ************************************************************. *************.

      Business Response

      Date: 03/14/2024

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:02/23/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      2/21/2024 call Chase ***************** The Representative name ******* from *******, ***** was very rude and condescending. She refused to refund me all my late fees due to the fact I felt like Chase charged this fee unfairly and unjustly. After going back in forth I decided to speak to a manager, she then transferred the call to an employee named **** from *************** in ******. **** had an amazing customer service touch and was humble down enough to explain why he could not refund the fees in association with my account and explain the process to the dot. Furthermore, I was not aware of this process (Savings *********************** Fees). However, as a long-term banking relationship member, I should be able to trust ***************** ************************** with my money and what they do with it, because I was charged a late fee when my savings account met their criteria, and I find that unethical on their behalf.

      Business Response

      Date: 03/06/2024

      We responded to our customer's concerns by letter and phone. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:02/20/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On February 16th I deposited a cashiers check, which is equivalent to having cash in hand, into my chase account and was told that it would not be released until February 27th, which is beyond unacceptable for the type of check that it is, and that if I called into customer service that I would be able to have it released the next day being that they would be able to verify the authenticity of the check. I called today, February 17th and was met with complete opposition. I was informed that the check cannot be released due to Chase having issues the Truist and other excuses that were given to me by a supervisor. I even asked them to call Truist to verify the funds and was told that even if they called Truist that due to limited information they still wouldnt be able to release the funds. I have had it at my **** end with this financial institution and its inability to adequately serve my financial needs. I feel as though I am not trusted as a client and my integrity is being questioned. Again, I deposited a cashiers check which is equivalent to having actual cash in hand. At the moment of my deposit, the entirety of the check shouldve been released into my account. I have no issue going to the press/news to let them know exactly how chase distrust their customers to the point of not verifying and depositing cashiers checks into their clients accounts.

      Business Response

      Date: 02/29/2024

      We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:02/20/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Chase bank account kept getting hacked for fraud. I received most of the money back except for a few charges from ************ in *********. Around $4,117! Even after I provided them with proof that I wasnt in ********* at the time of the charges, they still said it was out of their hands and there was nothing they can do. I dont feel its my responsibility to have to fight ************, they took my money from Chase who I trusted with it.

      Business Response

      Date: 03/08/2024

      We responded to our customer's concerns. To protect their privacy,we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:02/20/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Started doing business with Chase bank *********** and *****************************. Was referred to the in house *** advisor. He advised he was a fiduciary and would assist ** with our funds. We were interested in a cd it similar . He placed us in a fund that paid little or nothing when I requested liquidation he said theres/ big penalty fee and f 8 percent. I asked he. Check further he ran stopped returning my phone calls and e-mails completely. I had to attempt to contact t *** directly they advised that I was out in funds with large fees upon exiting u need To leave the funds 8 years ti real out even were in our 70s. Makes no sense fir us but ***************** makes large fees

      Business Response

      Date: 03/06/2024

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:02/15/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 2/14/2024 at 2:10pm I deposited $1400.00 into my Chase bank account using Terminal #******* After the *** took my money the screen produced an image that stated this *** is not currently taking deposits and printed out a slip for me to call Chase to make sure my deposit went through. I called the 1800 **************** number (located overseas) and was told I could file a claim and I would have a credit on my account between ****** and 2 days until the investigation was complete. The bigger problem is that this was my property tax money. So the big question is, since Chase Bank is responsible for there machines, services and products; will they be held responsible for my property tax payment penalties, overdraft and late fees issued by my county? This is ridiculous and as soon as this issue is cleared up I'm finally moving to **********************.

      Business Response

      Date: 02/21/2024

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:02/15/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 22, I was unexpectedly charged $181 by ********* which wasn't reflected in my bill. I promptly filed a claim with ********* then with my bank, Chase. Despite being assured by Spectrum of reimbursement, my Chase account remained negative, leading to overdraft fees. Today, Chase informed me the charge was reversed, yet I received no notification, contrary to what I was told earlier. Chase's lack of communication and resolution is concerning, leaving me in a financial predicament. I request immediate assistance in resolving this matter and preventing further fees. Your prompt attention to this issue is greatly appreciated.

      Business Response

      Date: 02/20/2024

      We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

      Customer Answer

      Date: 02/25/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *******************************



       

    • Initial Complaint

      Date:02/14/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On September 27, 2023, I Immediately called Chase ******************** and others that I received a telephone call from my Promove agent, ***************** that my ************** leasing agent committed fraudulent access to my Chase checking account, committed ID Theft and other fraudulent behavior, on July 16, 2023, during my application process for an apartment. I found that hundreds was missing from my checking account. *** *** *******, the Drift leasing agent used fraud to gain access to my checking account, explaining that new rules and the pandemic caused a change in rules, and that I would not get an apartment in ******* unless I abided by the rules and allowed her access to my chase bank account. I was told that the only way she could have siphoned hundreds from my account, which by-passed Chase bank's security measures was to have downloaded a "Bank Trojan" into my account when she had complete access to my phone Chase Bank app. I made many calls to Chase Bank, and followed instructions to report the fraud and theft of money from my Chase Bank Account to the ********, ** police department. I have heard nothing from Chase Bank ; never received confirmation that my complaint had been filed. Each time I called I was told, "If there is no evidence of a transaction, we cannot help you." I repeatedly ask if I can receive something in writing or a message from my online account. I have received nothing by mail or by any other means of correspondance. My money has not been replaced. I have not been able to pay all my bills, and have been depleting my reserves. No one at Chase Bank will acknowledge that the only way hundreds of dollars was stolen from my bank account was that a Bank Trojan was downloaded onto my checking account on July 16, 2023, when ************** Apt. leaseing agent *** *******, fraudulently accessed my Chase Bank account.

      Business Response

      Date: 03/29/2024

      We responded to our customer's concerns by email. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:02/13/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      a few months back, while at a bar, a girl took my phone and cashapped herself $200, meaning she stole it from me. i reported it to chase, they at first gave me the money back, then randomly took the money back again 2 months later with no questions or explanation. my money was stolen and i want it back.

      Business Response

      Date: 02/26/2024

      We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:02/12/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase last month December 2023. I purchased a ************************** bag from a Company Joli Closet. The purchased amount is $1146.92. The company is saying I received the merchandise. They have no proof. Other than a date and time they allegedly delivered my merchandise. No signature for the merchandise. I contacted Chase for a refund of my money. Chase did refund my $1146.92. After Chase contacted the company, Chase took their money back out of my account. Now ******************** is telling me theres nothing they can do to help me get my $1146.92. Chase has always stood behind me. Other than the company saying they delivered the merchandise, Chase has no proof from this company. But Chase sided with this companys words over mine.

      Business Response

      Date: 02/23/2024

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    JPMorgan Chase & Co. is NOT a BBB Accredited Business.

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