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Business Profile

Bank

JPMorgan Chase & Co.

Headquarters

This business is NOT BBB Accredited.

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Important information

  • Customer Complaint:
    Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 5 complaints handled through our conciliation process.

Complaints

This profile includes complaints for JPMorgan Chase & Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 4,831 total complaints in the last 3 years.
    • 1,584 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/12/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Well I am being accused of buying few things at Best Buy, never did this, it was to take place in December 2023. Chase said they investigated this and said we did this. I called bestbuy in **** where this took place,keep in mind I live in **********. Im a senior on a fix income. Did not go to **** to shop. Chase told me that it was delivered to our home never did. I called best buy in **** fraud department they gave me the address and phone number to where it was delivered and it was here in California. I turned it over to our local sheriff department to investigate this. Comes down to ***************** told us two lies to where it was sent to. It took me to find this person who did this. Still waiting from the detectives. So beware of this bank. So far no refund.

      Business Response

      Date: 02/27/2024

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:02/09/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I opened a business bank account with ******************** back in July at the branch *********************************************************************************. ********************************* helped me set it up with my husband. We also applied for a business credit card. He help me set up online banking on chase computer and set up autopay with my Woodforest account because I explain to him that I was having surgery. while he was setting up my online banking on his computer, and my husband was setting his online banking up on his phone, but my phone was dead so thats why he was helping me. It took us two hours to complete it. I left at the bank, thinking that online banking and auto pay was set up. left with a loginI went into surgery, and unfortunately I was not doing well for until December. I was in and out of the hospital. when I recovered cannot get into my online banking with the login information that he gave me so I went into chase bank, and they told me that the online banking was not set up properly . So they reset it at the branch but I found out my credit score dropped 100 points because of it so I went to the branch manager *********************************** and asked him to help me with this. He refuses he and is very condescending. I need some thing that states that there couldve been in banking error because there was a Bank error so that I can get it off my credit report. Im in the middle of a $2 million business deal they would bring tons of money to the banks. I am escalating because this is not my fault he says well online banking wasnt set up until January. It was originally set up in July mustve not saved because we were here for two hours. He says theres no cameras in the store to help. Every other person Ive talk to a chase has been very kind And willing to help the Branch escalation line team, the business escalations team reached out to the CEOs office and buisness relations person. Im about to put all my accounts and so is my father who has $20 million there.

      Business Response

      Date: 03/06/2024

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:02/09/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Chase bank is holding my money. They closed my account after deciding that they need to verify checks that has already been cleared. I have provided all the information they need. They are not willing to call the check issuer to confirm that the checks I have deposited are valid.

      Business Response

      Date: 02/21/2024

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:02/08/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had an auto loan through ***************** Chase - Auto Loan, and have recently paid off my car in full. I have had over 5 years of on time payments and I have been the ONLY one to submit any form of payment, and have bank statements to prove it. When I purchased this new car I had a family member co-sign. Chase has split the credit, meaning the family member received partial credit for all payments and now I have only received partial credit despite being the only one to make any payments ever. Myself, and my family member have been trying to ensure that I receive full credit (not partial) for all payments towards my credit score and Chase will not oblige. The family member is willing to sign notarized paperwork or do anything necessary to ensure this can happen but Chase has been completely unhelpful and will not approve this for whatever reason. I have personal and business banking through Chase as well and am a loyal customer. All I want is to receive the full credit reflected on my credit score as I deserve.

      Business Response

      Date: 02/20/2024

      We responded to our customer's concerns. To protect their privacy,we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:02/08/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My account charged twice for the item that I never received from the merchant as per the attached file and bank isnt helping me resolve it.

      Business Response

      Date: 02/15/2024

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:02/08/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a Chase Business account. The name of my business is ***************** Consulting Services LLC. I signed up for Chase's ACH in order to accept card payments and I completed a transaction for $1,000.00 from one of my customers. However, the transaction and funds have been "pending" for two days now and and the money has not been deposited into my account. I have repeatedly called Chase's customer service and no one can find this transaction and I keep getting transferred to different departments and no one can tell me anything. I have waited over two hours to try and talk to someone and no one can get this resolved for me. I am asking that the transaction be approved and the money deposited into my account. The email associated with my account is ********************

      Business Response

      Date: 02/13/2024

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:02/07/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was involved in a wire transfer scam through chase bank on january3, 2024. i received a call from the chase fraud line and they stated i was being scammed by a ******************* and they needed to reverse the wires. They were inside my chase app and done it all. I was never notified by chase or had to give a code. I was put on hold by *********************** with this scam thing and the phone hung up in which i called number back and it went t the real chase fraud line and they said i was scammed. They said the would start a claim and took info. I called back on january 7th to check on claim and they said claim was never finished and the guy finished it and told me to file a police report and an IC3 report in which i have done. i have contacted them numerous times trying to get this taken care of. Then i received a letter in the mail from chase saying they were denying the claim and that i had something to do with this. I believe this is an inside job. i am a single mother raising 2 disabled children and this is my life savings. I have filed a complaint with the *** and consumer financial protection bureau also. I really need my money back and this t be investigated because i am at a loss on what to do. I live in ***** count so the police are small town police and never dealt with this before. Please help me. My name is ************************* and phone number is ***********. Thank you... The case numbers with chase wire fraud are jpm************* and jpm*************...i have file police report and number is ******** and and i have file an ic3 with the *** and *** report number is *********. consumer financial protection bureau complaint number is ***************

      Business Response

      Date: 02/15/2024

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

      Customer Answer

      Date: 02/22/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      The problem has not been resolved as in chase is saying they can not help me. This was done through their banking app in which I did not allow or give a code to anyone. This person stated they was with chase and was in my account and took &19,200 dollars. I would like my money back ad chase is also an FDIC bank and is insured also. I have filed police reports in my county and the banks County. I will do whatever is needed to let anyone know that chase has people that can get into your app and not enough security. I was scammed and filed a claim literally within 30 minutes after the initial call and chase done nothing to get my money back until 3 weeks later and then they try to get a recall on my money. It should of been done when I called right into the bank. I have been with chase bank for years and am very disappointed in the service I have recieved. 

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *************************




       

    • Initial Complaint

      Date:02/07/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      in 2011, my husband and I purchase a vehicle and started our relationship with Chase. I went online and created a profile so we could make our payments online. I created said account with MY information, including social security and contact information. My husband was primary on the car loan so CHASE put the online account in his name. In 2014, we opened a checking account with ********************. Everything was fine until about 2 years ago. Chase informed me that I needed to create my own account for online banking. Up until this point, I was able to update all information on our account with no issues. Recently, they started giving me issues and told me that my husband needed to update information on our accounts since it is his profile. This is the same profile I set up with my information. They have old phone numbers on our account so that if there is an issue someone else could potentially get into our accounts and steal our money. I have been trying for quite a while to update the phone numbers but there isn't an option online. I have all of our bill pay information set up through the original account I set up so I need to be able to access it. I tried today to access the account and they said they needed to send a code. Low and behold the code cannot be sent because the phone numbers are wrong. I would like them to just update the phone numbers so that my husband and I get the notifications and not a stranger. I have included the phone numbers that they need to be updated to. The home phone is ************ not ************ and the cell phone is ************ not ************. They do have the cell phone on the account but not as a contact number for some reason.

      Business Response

      Date: 02/14/2024

      We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

      Customer Answer

      Date: 02/27/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      They called and SAID it was resolved and the numbers were updated. We have TWO profiles with them. One of the profiles has the correct information. The other does NOT. The other account is the one that I am concerned with not having the correct numbers attached to it. In this day and age of identity theft, the incorrect phone numbers on our account just adds to it. BOTH profiles are MINE but they put my husband's name on the original profile. That is the profile that the phone numbers need updated.

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *********************




       

      Business Response

      Date: 03/15/2024

      We responded to our customers concerns. We understand that our customer is not satisfied with our response,but without new information to review, our decision will not change.

      Customer Answer

      Date: 03/25/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      When the representative called me, I told her I was not satisfied and would like to speak to a supervisor. She said one would call me within *********************************************************** This is NOT the way to conduct business. It is no wonder they have branches closing!

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *********************




       

    • Initial Complaint

      Date:02/06/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction: 02/01/**** Amount of money paid to business: $350 Nature of dispute: I visited Terminal ID: ****** at around 7:55 PM to deposit $680 to my checking account. There were different bill denominations but the total was $680. After the *** finished counting, the screen displayed an amount inferior to $500. I don't remember the exact amount, however, I cancelled the transaction and expected the full amount returned to me. To my surprise, the *** returned $330. At that point, I performed a Balance Inquiry, to which I received a receipt indicating "Transaction Denied", Sequence #****. I am uploading a copy of such receipt. Immediately, I called customer service and they promised a resolution in **** business days. Today, February 5, ****, I contacted them to inquiry information about their investigation, but they claimed that they already reviewed the *** machine and could not find the funds in the *** and that there was nothing they could do. Additionally, I visited the branch in question (2/5/****) but the Branch Manager, *****, was not available unless I made an appointment. Upon entering the office, the greeter, informed me that the ***s are not managed by the bank but tried to re-direct me another entity. I am not willing to have a dispute to someone else different that Chase JPMorgan.

      Customer Answer

      Date: 02/08/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *****************************



       

    • Initial Complaint

      Date:02/06/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I opened a chase checking account in 1/24/24 I then opened a chase first banking account on 1/26/24. I have not been able to transfer any funds to chase first banking account. The ********************** first banking account does not show up on my transfer to account. I try to make the the trabsfer by clicking in the chase first banking account and I get an error message. I contacted chase via message center through chase online banking, I have also called chase I have spoken to different departments I spoke to chase customer, to ********************** technical support, to chase first banking. I have also tried to contact chase through ******* and I have not gotten any resolution. The last person I spoke to from chase first banking in 1/30 told me he was opening up a ticket to have this issue resolved and someone would contact me back 2-3 business days. No one has contacted me back. I keep calling and messaging chase and I keep getting the run around. I tried to research on my own to try and solve the issue on my own since chase has done nothing to fix it. I found people who had the exact same issue who said the way to resolve it is to reset the account transfer function. I have told chase this and I have even showed them screen shots of the issue and screen shots of the information I found online and they totally ignore what I tell them.

      Customer Answer

      Date: 02/06/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *********************************



       

    JPMorgan Chase & Co. is NOT a BBB Accredited Business.

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