Complaints

This profile includes complaints for JPMorgan Chase & Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  JPMorgan Chase & Co.

  270 Park Ave New York, NY 10017-2014

• 

  JPMorgan Chase Bank, N.A.

  2 E Congress St Tucson, AZ 85701

• 

  J.P. Morgan Chase Bank

  2910 Johnston Street Lafayette, LA 70503

• 

  Bank One

  2910 Johnston Street Lafayette, LA 70503

• 

  Chase Bank

  151 19th Ave Moline, IL 61265-3752

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/06/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1/2/24 - I filed a claim for services not rendered. Claim ID Number: ***************. Service is "the fee of $188 charged for a new patient visit which is a comprehensive evaluation of 60 minutes." This payment was never to simply hold a spot, as (1) the vendor states that isn't necessary on website, (2) the contract specifically states what the payment is for, (3) the vendor's waiting room is accessible to anyone at any time without payment or scheduling (i.e., not exclusive). My evidence was not accepted, despite me offering it.2/2/24 - $188 charge reappears on my account and agent claims Chase lost dispute because vendor submitted document and said I was a no show. A no show would forfeit my deposit per the contract, but I did show up for my appointment on 1/2. My evidence was finally accepted, showing I was at my appointment on time. I'm told to check back in ***** hours for status of claim.2/5/24 - Chase agent says claim can't be pursued because **** doesn't allow same claim twice, despite now confirming that the vendor lied to the bank. This is shift from 2/2 agent. Then, supervisor shifts again to say claim can't be pursued because vendor held spot. I didn't pay for a spot to be held; I paid $188 for a 60 minute comprehensive evaluation as per the contract. I didn't receive that service. Supervisor didn't state ID and his name was inaudible, but call started 8:34am PST and lasted 1hr:1m. He was incredibly rude with no intention to view evidence countering the new reason he gave for why claim couldn't be pursued before he abruptly ended the call.If Chase had collected all the relevant evidence prior to 2/2/24, they would not have lost my only right to claim against this vendor as the evidence would have shown that (1) I was at my appointment on time, (2) the contractual fee of $188 was for a 60 minute evaluation not just a spot, and (3) the vendor didn't fulfill any of their obligations.

  Business Response

  Date: 02/13/2024

  We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

  Customer Answer

  Date: 02/24/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  Date:02/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Opened up an account had two checks that were remote deposited ended up being fraudulent in the meantime I have a cash app account that has my nickname used as a display name and not my birth name I deposited $283 in total into the account so that I would have it for savings for my wedding upon review the company shut my account down and refuses to refund my money because the name on the cash app does not correspond with my actual name it's a nickname they're saying that I have to have documentation proving that I am who I say I am refuses to take emails or to take screenshots and photos of my actual cash app and the transaction of the date when I deposited the money through a Dollar general store on two cash app and had it transferred over tells me that there is nothing they can do about it they refuse to refund me my money after they close my account and will not work with me for anything I have made a formal complaint and I have wrote a formal review I want my money refunded my cash app has my photograph on it and it has the name that I use for everything that is also the name of that is posted on my ******** account it is a name that I have used since I was a child it is a nickname that my father gave me when I was a child

  Business Response

  Date: 02/14/2024

  We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:02/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am an 18 year old girl and was excited to open up my own checking and savings account. I went to the bank, I opened both accounts, and before I even received my debit card the account was flagged for fraud. I went into the Chase bank I opened the account at and the woman there told me that the account was already closed. I believe my account was wrongfully flagged and unfairly closed. I would like someone to review this information and help me to resolve this issue.

  Business Response

  Date: 02/07/2024

  We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:02/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a Chase Customer for decades with multiple accounts. I wanted to open a new business account and had seen a $300 bonus for opening a new business account. I opened one in 9/28/23. I was not told about the bonus and had to tell the banker that I wanted it - he did not tell me the requirements so I thought if I opened it, with the $2K minimum and did hte 6 transactions, I would get the $300 credit. When I went back on 12/13/23, the another banker ***************** told me to call the help number and they said I needed a rolling $2K minimum which I was not told (and could have met). I called the number he gave me on 12/13 and they said I had to go to the branch and ask the manager for an exception. I emailed ***** on 12/13 to no response. I emailed him again on 1/12/24 again with no response. Then he texted me on 2/2/24 saying" Hi ******!! Sorry I wish I had better news about the coupon but I asked that same day and was told we missed the deadline. But Ill keep my eyes and ears out for another coupons you might be able to take advantage in the future. How all is well!! ??" which makes no sense that he took 2 months to get back to me. I feel like the promotion was a bait and switch and that the staff at that chase did not support me in getting all the benefits.

  Business Response

  Date: 03/06/2024

  We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:02/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Chase bank received an incoming domestic wire that was suppose to be credited to my account. They marked my incoming wire as fraud. Upon doing further research, this seems to be a major reaccourance with multiple chase customers. As a chase customer, we rely on ******************** to give us access to our money when it is received by chance. Withholding funds, which are rightfully mine, seems to be fraud on Chases part.

  Business Response

  Date: 02/09/2024

  We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you. 

• Initial Complaint

  Date:02/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  when i opened my account with ********************** bank there was overdraft on the checks and they would give a check 3 days to clear. along the way over draft disappeared and they started bouncing checks with no notice, which is fine but when they bounce a check they remove the check from the statement as if the check never happened and there is no record of it as a bounced check. the statement should show a reversal or show the bounced check in some way. when i called the bank and asked how ovedraft works or is calculated they said there is no calculation or reasoning - it is completely up to the bank. so this month i sent someone to make my mortgage payment and then to do a deposit at chase bank, they went to make a cash payment into my account and it was refused, and he was told only the owner of the account can deposit cash - so he left bank, went and got a money order and wen back to bank and deposited money order so mortgage check would clear. i checked account and it showed "present balance" was enough money for check to clear. The following day (Today) the bank bounced the check. i believe the bank should not be bouncing all these checks with out an explanation- if not going to clear check on deposited funds then check should be held for more than 24 hrs - it used to be after 3 days check would bounce. this is a mortgage check i write every single month for the past 20 years, not a random check. The reference to this account is ending in ****

  Business Response

  Date: 02/16/2024

  We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:01/30/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I came to the chase atm as i always do to deposit my checks into my account. I deposited ***** in cash and the atm malfunctioned and gave and error and never released the money or deposited into my account. I received a receipt and a number to call to file a claim. I filed a claim and chase offered me a temporary credit. Weeks later they removed it. I called to see what happened and they claimed only $40 was in surplus at the atm. I could not believe this was happening. I am barely able to pay my rent now and i am in fear of an eviction due to this loss. Chase bank claims told me they couldn't help me and sent me to the branch where this occurred. Then a banker told me they only said that to get me off the phone. I went tot the police to file a police report and they couldn't help because they stated no crime was committed. The bank said i was pretty much out of luck. I have been a customer of ********************** for over 10 years and i never thought this would happen. If my issues are not resolved i will be going through small claims or reaching out to the media.

  Customer Answer

  Date: 02/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ************************
  
  
  
   
  
  

• Initial Complaint

  Date:01/29/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  MY CHASE ALL 4 ACCTS. WERE SCAMMED/FRAUDED INTO ON MY COMPUTER ON 6-20-2023!I IMMEDIATELY NOTIFIED CHASE OF THIS ATTACK ON ME = AN 80 YR. OLD, ********, RECENT WIDOW WITH HALF A DOZ. MEDICAL PROBLEMS REQUIRING SURGERIES = THE NO. 1 TARGET OF THESE ONLINE/OTHER MISC. CRIMINALS!CHASE DEPRIVED ME OF MY ACCESS TO THE INFORMATION ON MY ACCTS. UNTIL THEY INSPECTED THEM, ALLOWING MY ACCESS ONCE AGAIN, THEN AGAIN DEPRIVING ME OF THAT ACCESS SEVERAL TIMES OVER!!!!!!! THEN THEY "P E R M A N ***** L Y C L O S E D M Y A C C T S." == ALTHOUGH THE ABOVE RESULTING SCAM / FRAUD ACTION WAS NOT MY FAULT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!I FOLLOWED THAT ******* BANK'S INSTRUCTIONS:PAID THE BALANCE I OWED ON MY CHASE CREDIT CARDS!CANCELLED MY CHASE ACCOUNTS!I EVEN INCLUDED THE 2 PAYPAL AMOUNTS ADDING TO $700 I PAID CHASE IN THAT PAID OFF BALANCE -- TO WHICH I NEVER RECEIVED PROOF THAT AMOUNT WAS NOT A PART OF THE INCLUSION IN MY PAYOFF - WHICH THEY SHOULD NOT HAVE BEEN, SINCE THAT OPENED PAY PAL SCAM WAS PART OF THE CHASE SCAM/FRAUD AGAINST MY ACCOUNTS!!!!!I NEVER RECEIVED PROOF FROM CHASE THAT AMOUNT WAS OR WAS NOT INCLUDED IN MY ACCT. PAYOFF, WHICH PAYMENT SHOULD HAVE BEEN COUNTED IN THAT SCAM/FRAUD AGAINST ME!!!TO THIS DAY, I'M PROBABLY OUT THAT $700 = WITH NO SATISFACTION FROM THAT FRIGGIN CHASE BANK == BUT I'LL "HAVE TO SWALLOW IT, AS I WANT NO FURTHER DEALING WITH THAT SOB BANK AFTER I RECEIVE CONFIRMATION FROM THEM THEY RECEIVED THIS FINAL COMPLAINT!!!!!!

  Business Response

  Date: 03/01/2024

  We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

  Customer Answer

  Date: 03/13/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  Date:01/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - Banked with Chase for a while closed my account without notice - Held my DD on 11/10 iao $4,000 plus dollars I was not able to get a resolution with a cust rep by phone- went into the branch 2xs with funds that were sitting in a closed account - a kind gentleman out of the ************ Main st location FINALLY asked the manager who was kind enough to review clear my funds - while this check was deposited my account had available funds iao $732.19 - Verified it was too late to receive cash funds in the branch as check was mailed out systematically prior to bank appointment. Ok no problem - $732.19 in the mail - While in bank, banker did his job in confirming my address: **************************************************************** - 11/24 ***Follow up call was made to verify check information and was informed sent to my old address of: ************************************************** - $732.19 floating check to wrong address? I was told that a stop payment would be placed - ANOTHER 15 DAYS. -Spoke to manager and was told this was taken care of. ***** or *** ***** something like that they have notes on this as Ive been on the phone wasting my Sunday off on this, come on -It is *** 1/28/24 im speaking to a rep *** to address the matter. Its not even about the funds, negative client experience from the start, departments not speak to one another, no follow up or exicution. - A stop payment request was made by rep ***** she did her job, back office had no documentation on this per the manager Bill today. -***** review to fine Chase, pay the customer interest or escalate the matter to get me my money -It is the end of Jan **** *** and this is something that should have never escalated. I would like to k*** outcome and have mediator assist. They apparantly do not k*** how to operate, Call ******************, THANKS

  Business Response

  Date: 02/09/2024

  We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:01/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I put up for sale with a company grave solutions to sale a family plot and I was sent a cashiers check for ******** for 1 plot I was notified by Chase that the cashiers check was fraud so I was told by Chase that threw me overdrawn and a big mess that yall were supposed to have fixed so I called to check on status and I was transferred to 5 different departments people no one could help or due anything now Im overdrawn again by over a ***** and this is still not fixed and causing me more medical issues with no one helping and overdrawn charges and terrible customer service from ********************.

  Business Response

  Date: 02/14/2024

  We responded to our customer's concerns by letter on February 14, 2024. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.