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Business Profile

Bank

JPMorgan Chase & Co.

Headquarters

This business is NOT BBB Accredited.

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Important information

  • Customer Complaint:
    Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 5 complaints handled through our conciliation process.

Complaints

This profile includes complaints for JPMorgan Chase & Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 4,825 total complaints in the last 3 years.
    • 1,575 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/22/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After numerous attempts in the *************** branch to link all my accounts after numerous account changes there are still fees according. I was informed all is taken care of. I am over the lack of staff that should do their job at chase . I need refunds of around $200 and staff to do their job! The status is still pending. Job is still not completed after numerous attempts!

      Business Response

      Date: 01/26/2024

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

      Customer Answer

      Date: 02/01/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      Chase Bank STILL owes client fees generated carelessly in February 2024

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *************************




       

      Business Response

      Date: 02/26/2024

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:01/22/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 1/11/2024. Made a wire transfer to ********************************* address ***********************Bank Name ********* *PA, ******* Branch *****. IBAN *************************** ***** ************ in the amount of $8,000 from Chase ************** checking account in the amount of $8,000.Within 5 minutes of the transaction, called to recall the wire from Chase Bank as the beneficiary said the account was closed.The bank said the transaction was completed and cannot be recalled.This is fraud. It is impossible that Chase already transferred the fund to an international account right away.Now a case was opened for 14 days. **************** and Chase claimed the money was at the ************** and refused the recall transaction and kept the money.Please refund $8,000 back to the account.This is a fraud.

      Business Response

      Date: 01/24/2024

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:01/18/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I believe the account with JPMCB AUTO FINANCE is reported incorrectly. I received a letter stating this account with JPMCB AUTO FINANCE was paid in full. On my credit report it is shown as charged off, derogatory and profit/loss write off. I believe this to be incorrect .

      Business Response

      Date: 02/02/2024

      We responded to our customer's concerns. To protect their privacy,we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:01/18/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      my bank account was hacked, couldn't stop the auto pay on the same day they refused to credit a ***** charge for a returned check fee

      Business Response

      Date: 02/08/2024

      We responded to our customers concerns in our letter dated February 8, 2024. To protect our customers privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:01/18/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was promised a 200 coupon for opening a new account with ********************. They have informed me that after I reminded them about it they could not apply the coupon to the account due to the time expired. I believe this is false advertisements forcing the customer to be the one who gets the coupon applied. Chase took no responsibility and Ive been a new Chase client for less than a month.

      Business Response

      Date: 01/29/2024

      We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution.
      Our customer may use their discretion in sharing our response directly with you.

      Customer Answer

      Date: 02/01/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *************************



       

    • Initial Complaint

      Date:01/18/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Chase bank closed an account that was attacked by hackers. They froze the original account and opened a new one. Then they froze that one and ended the account relationship. They said the account activity may put them at risk and the person had to spend the holidays and 2 additional weeks with no money or access. After 3 weeks a check was sent for $300 with no documentation of what was deducted. Chase Bank is insured with way more coverage than any of us. Their actions were predatory and they offered no protection to the account holder. They owe and explanation of why they took $900. it would be a shame to get an attorney involved for such a small amount, but these big corporations will push you around if you allow it.

      Business Response

      Date: 03/05/2024

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you. 

    • Initial Complaint

      Date:01/16/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Never get a bank account here. I don't care how easy it is to get. It's easy because this bank is a fraud. They claim they need to hold my PAYROLL check for 7 business days nearly two weeks because they can't find a phone number in their OUTDATED tools to call to verify my employment. While I'm on the phone with them giving them numbers to my HR, HR director, Accounting officeEVERYONE who's able to verify that I work therethey claim they can't call with numbers I provide for employment verification, yet the number they have in their "tools system" is OUTDATED ***. This is for a PAYROLL check from STATE GOVERNMENT AGENCY drawn on a WELL KNOWN bank and they want to keep my check on hold for 7 days ?! That's ****. I even called before I deposited the check and it was said that at least the first $225 would be available for use. AFTER the check was deposited, it said NONE of my money would be available to me for 7 days! This is the last time I ever deposit anything in this account because I will be closing it and using other reputable banks/credit unions. The check in question has cleared according to the other bank and CHASE still wants to hold my funds that I worked hard for for nearly 2 darn weeks while they sit on it, their pockets getting fat, drawing interest on my money while it's just sitting cleared in their bank and I'm over here trying to figure out how to pay my bills and come up with the next dollar to be able to go to the grocery store to buy milk and bread. Someone needs to investigate Chase's hold practices as this is fraud to hold money when the check has clearly cleared, they use weak-behind tools that are unreliable, and they have the money and is sitting on it to earn interest. This is fraud, deceptive, and not great customer service at all. I will be closing my account with ******************** as soon as I can because other banks that I have do not operate like this. I've never encountered this problem anywhere else but CHASE.

      Business Response

      Date: 01/18/2024

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

      Customer Answer

      Date: 01/27/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***********************************



       

    • Initial Complaint

      Date:01/12/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After turning in my leased vehicle, I was told that if the vehicle was purchased the balance of $796 would be included in the payoff. My account online reflects a $0 balance. I was then sent a letter in the mail and a delinquent **** in my credit report saying I owed that amount. However, this balance is still showing. I have been in the loan for 3 years with zero missed payments. And after being told mis information it shows late payments on my credit report after I specifically asked how this payment would be handled. They say the calls are recorded but are not giving me the information I need and are saying that I was told something different. The customer service is poor and they really dont even try to solve any problems you have. Im not at the point where ** going to have a 60 day late on my credit report and this needs to be resolved.

      Business Response

      Date: 01/24/2024

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:01/12/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 24th 2023 $29,900 was stolen out of my ********************* Chase checking account via a wire transfer. I reported the transaction as fraudulent the same morning. I found out the next day that some one had opened 2 fraudulent business accounts in my name in October, and were using them to transfer money that was not mine between the same recipient as the transaction involving the $29,900. I subsequently informed chase of this, but they denied my fraud claim stating that I had made the transactions. I got them to reopen the case by informing them again that the accounts and transactions were fraudulent and that they had sent me a letter confirming as much. On January 2nd I called to check on the status of my claim only to be informed that they opened the wrong claim, and they would not elaborate further. I've called multiple times since then to check on the status of my claim only to be informed today (January 11th) that they have denied my claim yet again claiming that I had made the aforementioned transactions in the fraudulent business accounts. when I told them yet again that the business accounts and transactions there in were reported to and confirmed by chase as fraudulent, I was informed that they had no record of that information. I have asked chase multiple times how the transaction was allowed to go through, and why I'm being denied. all I have received in return is noncommittal answers of "we don't know" and "that's not our department" and yet another escalation. It has been 47 day since my initial claim filing, and I have received 4 escalations and no results.

      Business Response

      Date: 01/22/2024

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:01/11/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to file a complaint against Chase Bank due to the handling of my account closure and subsequent difficulties in resolving pending issues. I found myself in an abusive relationship, during which time my ex-partner had unauthorized access to and misused my Chase Bank account. This misuse led to overdrafts and unauthorized transactions which have put me in a difficult financial position. Efforts to engage with Chase Bank to resolve these issues have proven to be unproductive. Despite persistent attempts to communicate with their branch and customer service, I have been met with conflicting advice. On one hand, I am told that I can open a new account, while on the other hand, I am informed that Chase will not permit me to do so without a clear reason provided. Additionally, there has been a lack of clarity in addressing unauthorized transactions on my previous account. I am seeking your assistance in bringing attention to this issue and requesting aid in finding a resolution. It is my hope that through your intervention, I can work towards settling the transactions that are not mine and potentially reinstating my checking account. I appreciate your attention to this matter and am hopeful for a swift and fair resolution.

      Business Response

      Date: 01/24/2024

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    JPMorgan Chase & Co. is NOT a BBB Accredited Business.

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