We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Bank

JPMorgan Chase & Co.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bank.

Important information

  • Customer Complaint:
    Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 5 complaints handled through our conciliation process.

Complaints

This profile includes complaints for JPMorgan Chase & Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

JPMorgan Chase & Co. has 2312 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 4,825 total complaints in the last 3 years.
    • 1,575 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/10/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On dec 9 at 823am i was trying to deposit $1000 in my account. This is first time i had alot of $20s,$10 and a few hundreds. When placed in atm it said some bills needed to be straighten which i was trying to do when suddenly the atm was malfunctioning and started to close i took out what i could before it closed which was $280 bucks this should all be on camera btw. It started to make noises etc and then i got a receipt saying to call number on receipt. I did all that and explained to the girl on fone i tried deposting $1000 into *** and right before it started to close before it did was able to retrieve $280 bucks. Now she said i would get a credit to my account in ***** hours but this was saturday i ended up getting the credit in my account on dec 12 whuxh is when i thought things were ok. Thought since it took til dec 12 they reviewed it and saw the money. Now fast forward to jan 4 my account is ****** dollars This is 100% incorrect and i need help from you guys. This actually happened to my friend about 5-6 weeks ago with Chase and he was the one thay told me to contact u guys because you helped him out. He actually deposited $2,100 and they told him he only did $100 which was incorrect and when he contacted u guys some how chase found his money This is a huge ****** learned as i will NEVER deposit any cash in an *** ever again. They are supposed to have cameras and i know they do. Someone is too lazy to check the cameras or they checked the wrong atm as there were 2 next to each other. I received a credit for $1000 like i said and the took back the $1000 credit. I owe them $280 dollars which i have to problem in paying but that being said they cant say i didnt deposit the cash into the *** when its all on camera and i will fight this. Whats fair is fair and but them doing this to me is very stressing me out when all they need to do is goto the camera and watch the video. I dont want to goto police or news stations but i will if i have to to get this correct

      Business Response

      Date: 01/23/2024

      We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

      Customer Answer

      Date: 02/01/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***********************



       

    • Initial Complaint

      Date:01/05/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing this complaint against ***************** Chase for the unauthorized disclosure of my personal financial information from two separate accounts to Early Warning Services, LLC. This disclosure included 13 specific transactions and the status of my accounts, shared without my explicit consent or prior notification. This action constitutes a breach of my privacy rights as protected under the Privacy Act of **** and the ********************************** Act (15 U.S. Code ****). I wish to formally opt out of all credit reporting activities conducted by ***************** Chase and seek immediate resolution to this matter. I also demand compensation for the damages incurred due to this breach. Enclosed are relevant documents supporting my claim. I expect ***************** Chase to conduct a comprehensive investigation into this incident and take necessary corrective actions to ensure such violations are not repeated.

      Business Response

      Date: 01/22/2024

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:01/05/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/15/2023 I entered a Chase Branch on ************ in Harlem. I proceeded to go to an *** machine and deposited $7360 in cash and a ******* check in the **** The *** gave me an error message at 10:18AM and did not register the $7360 in cash or the ******* Check. I advised the teller this a black heavy-set man and he said that the amount I mentioned was not on my account, he took the $50 bucks that the *** was not taking. The teller advised me to call and submit a claim. I immediately did so at the branch and was credited the amount back to my account. Fast forward to 1/4/2023 I looked at my checking account and noticed that the credit had been reversed. I was told that the amount was not justified and not found in the *** just the ** *** **** check. CHASE did not give me the money I deposited. Claim#*************** Account# *********

      Business Response

      Date: 01/11/2024

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:01/05/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a check in the mail associated with a job offer. I got a check for $2350 and I was supposed to send 2000 of it to somebody else. Obviously now I realize it was a scam. I wasnt very confident in the first place so when I took the check into Chase bank and gave it to the teller, the first thing I asked her was, Is this check even real? She assured me that it was and the funds would be available the next day. The next day I called on the phone and checked my account and the funds were available. On the same call, I pushed the button to talk to a representative. I asked that representative in no uncertain terms if in a week or two this check could come back on me as being bad. He assured me that the check was good and the funds were in the account and I had nothing to worry about. If he had even mentioned the fact that there was a possibility that this check could come back as bad, I would never ever have pulled that money out of my account. I did this on good faith, taking the word of your representative. I am out $2000 and all because Chase Bank told me that the check was good buy two different representatives, the teller and the customer service representative on the phone. Once again, I would never have pulled money out of my account. If I knew that that check had a possibility of being bad and thats why I asked specifically. I realize I got taken by a scam, but I only got taken by that scam because Chase told me the check was good.

      Business Response

      Date: 01/26/2024

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

      Customer Answer

      Date: 05/09/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

       I responded to a job offer on *********** I supposedly got the job and I did receive a check for a little over $2000 and I stupidly sent it back to them in money orders out of my account. My only problem is the fact that the next day when I saw that the funds were available in my account I talked to a representative of Chase then and there on the phone. This Chase employee told me in no uncertain terms that check was good and the money was available. I asked this guy specifically whether this check could come back to me in a week or two as bad. He assured me that that was impossible that the check was good and the money was in my account.If this ******************** employee had said, yes, there is a possibility. It could come back as being a fraudulent check I wouldve never ever ever touched that money until I knew for sure that the check was not bad! I mean, who am I supposed to trust, both the teller when I deposited the check and the next day the Chase employee on the phone both told me that that check was good. Meanwhile I am out $2000 simply because I was looking for a job. Sincerely, *************************** .

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ***************************




       

      Business Response

      Date: 05/30/2024

      We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:01/04/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Back on 6/21/2023 at 5:02pm, ********************************************************************************************** My husband made a $2,000 cash deposit in the **** We contacted chase right away and advised the funds availability nor the funds showed up in our acct nor on the receipt of deposit. They provided us with a credit meanwhile their investigation took place. Couple months later they took back the funds and stated there was no proof that the money was deposited into the account and the case was closed and there was nothing they could do. We then filed a police report with the ******* TX ** whom passed the buck to a detective which at the moment has not called us back. I have left multiple messages and have yet to hear back. This has all been happening within the past 7 almost 8 months now. We need chase to reopen our file case about the deposit and look into their cameras as we need our funds back. $2000 is a lot of money that we do not have. This has happened in the past but the funds were always located and no issues arose from their until this time around.

      Business Response

      Date: 01/31/2024

      We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:01/03/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I deposited a check with Chase on *****- 2023. I did a mobile deposit and everything was fine with the check. It was a perfect check. I deposited the check for $200 and it went through perfectly five days later after transactions since that deposit the bank rejected the check stating that it was a bad check. there was nothing wrong with the check except for the fact that my grandma who had written me the check had crossed out her old address and put her new address address on the check and it seems like the ink or some thing from Chase side smashed in the account number on the check due to this return on the check it also overdrafted my account in additional $200 which when my paycheck went through the next day, it took $200 out of my paycheck to cover these other transactions that came out before the check was returned but the way that Chase put it on my account they put it that they came in after this is not the first time that Chase has fraudulently moved deposits around refunds around for me to lose out on money. Someone really needs to look into this bank because they cannot keep doing this to customers. All I want is the money that was taken out of my paycheck which is a total of about $200 and Chase is refusing to do so.

      Business Response

      Date: 01/16/2024

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:01/03/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Chase Bank allowed fraudulent transactions to occur on my Business Account. After I noticed issues I shut down both cards and "froze" the account. They continued to steal money or allow an outside source to steal money. Then they co-mingled my business account with another person's personal account. They refuse to speak with me either in person or on the phone. My business had to close. I did everything to protect my account according to procedure yet they are not protecting my account or assets.

      Business Response

      Date: 01/17/2024

      We responded to our customer's concerns by letter. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

      Customer Answer

      Date: 02/16/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been 

       

       

       No one from Chase will speak to me. I have called the "Executive Offices" a total of 27 times. I have left numerous voice-mail. I have sent and responded to emails. Still Nothing. Then Chase sent me a letter saying they tried to call me twice so they were disregarding my complaint. That is insane. They stole my money and co-mingled my Business Account with someone else's personal account and refuse to speak with me even after they admitted they made an error. They continuously do this to people and are never held accountable for their misdoings!!

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *********************************




       

      Business Response

      Date: 04/12/2024

      We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:01/03/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I setup a zelle online for a payment that was easily covered by my account, and was initially verified on my cell in order to login to the account. ******************** subsequently locked me out of my account and was placed on hold when trying to reach their fraud department, as was told to.do.on their website, greater than 2 hours and still no one answered. For 2 days I was locked out of my accounts.

      Business Response

      Date: 01/18/2024

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:01/02/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a 20% cashback offer when i spend at *********** station added to my Chase debit account . I did the ************************* at ******* on Nov 18 for $45.82.I am expected to receive $9.17 in cashback which i did not receive.I called over 5 times from Dec 8 until Dec 29 and they opened a case and they did not come to a resolution based on the last call on Dec 29.If they advertise offers that they don't intend to fulfill that would be like scamming customers.

      Business Response

      Date: 01/04/2024

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

      Customer Answer

      Date: 01/13/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      **



       

    • Initial Complaint

      Date:12/29/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Dec 12, 2023, I opened a business checking account with ******************** using their online application. This account was for my new clinical practice in *******, **. The accont information was disseminated to all health insurances I am credentialed with so that I could receive patient care payments.On Dec 18, 2023 I made a cashier's check for $10,000.00 (Ten Thousand dollars and 00/100 cents) from my personal checking acount at ************ and deposited it in my Chase business checking account. The deposit was made in person by handing over the check to a bank teller at the Chase branch on ********************************************** at around 4pm. Over the next couple of days, I verified that the deposited funds settled in my account.I just got back home on 12/27/23 from a trip over Christmas holidays. I checked my mail and I had a letter from Chase dated 12/21/23, asking me to call them to "verify some information". I called Chase today 12/28/2023 at 3pm CST and was told that the letter was generated on the 19th even though it is dated the 21st.I was told that Chase had closed my account. No phone call, no email, just a plain letter mailed on 12/21 that I received on 12/27. When I asked for a reason from the Chase customer service representative, they stated they were unable to verify my cashier's check from my personal bank ************ The representative further lied to me and stated that when he tried to call *********** "right now, they hung up on me." I immediately hung up and called ************ immediately and had no trouble reaching a representative. I asked them why they didn't verify my cashier's check and they told me that the check was verified, cleared on their end, and the funds had been transferred. Furthermore, they stated that they are fully staffed and had no issues with customer calls.As of right now, ******************** Bank is prevaricating, lying, and refusing to tell me why they closed my business account. I have been given no information on where my $10,000 is.

      Business Response

      Date: 01/16/2024

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

      Customer Answer

      Date: 02/02/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      Business did not respond to my complsint in any meaningful or substantial manner. Business also made no attempt to rectify its mistakes or offer a tangible explanation as to why they treated me with prejudice. 

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ****** ***** 




       

      Customer Answer

      Date: 08/02/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      The bushes made no meaningful effort to resolve my complaint. Pure inefficient incompetency on their part. 

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ***********************




       

      Business Response

      Date: 08/26/2024

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    JPMorgan Chase & Co. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.