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Business Profile

Bank

JPMorgan Chase & Co.

Headquarters

This business is NOT BBB Accredited.

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Important information

  • Customer Complaint:
    Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 5 complaints handled through our conciliation process.

Complaints

This profile includes complaints for JPMorgan Chase & Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 4,822 total complaints in the last 3 years.
    • 1,573 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/29/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A client made a $1,224 payment to me via Chase QuickAccept on 08/16/2023. To date, Chase has not released the fund to me. I have filled out and submitted a completed wire transfer request form, but the money has not been transferred to me after 4 months and a half. Below was the most recent communication I received from Chase. Ticket #*******: Re: $1,224 payment on 08/16 Chase for Business Your request (#*******) has been updated!******* (Chase Integrated Payments)Dec 19, 2023, 2:03?PM EST ****** ***** *** *** ******* *** ********* **** *** ******* ******** * **** **** **** ******* ** *** ********** ***** **** **** ** ********* ** **** *** *** ***** **** ** ******* *** **** ************ *** ***** **** ****** **** ***** ****** *** **** * ******** ***** ***** *** ********** **** *** ****** **** **** **** **** ******** *** **** ********* *** ***** ****** ** ******** ** ***** ** ***** ***** *********** ***** ********** ********* ******* ** *****

      Business Response

      Date: 01/03/2024

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:12/28/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Commencing on or about April 28, 2023, I fell victim to two multi-layered scam operations run by ************** Club which involved me making deposits for a total amount of ****** USD from my JPMorgan Chase Bank account to fraudulent investment firm(s).

      Business Response

      Date: 01/12/2024

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:12/27/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My account was suspended by Chase more than 1 month ago for no reason and I have $51000 in my account. The account was closed on 12/1. I talked to a manager in a Chase bank nearby and he said I would receive my money before 12/21. On 12/23 I made a call to Chase and I was told there is no progress on my case in the month and there is no estimated date of receiving my money. I want to demonstrate that the main issue is not about closing my account. The thing is ******************** takes TOO MUCH TIME reviewing my case and I have no money to use for more than a month. I am NOT able to submit my tuition fee and a $200 delay fee present because Chase is still holding my money, and I CAN'T go to school if the tuition is not submitted before 1/15.

      Business Response

      Date: 01/04/2024

      We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

      Customer Answer

      Date: 01/28/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

       The bank called me and said they would let me know the progress afterward, but I never received another email or another phone call. It's been three months since my money was taken by the bank for no reason. I still haven't gotten my money back and I still don't know any information about it.

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *********




       

      Business Response

      Date: 02/21/2024

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you. 

      Customer Answer

      Date: 02/29/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *********



       

    • Initial Complaint

      Date:12/27/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I would like to file a complaint. I am Founder and President of a Nonprofit 501(C)(3) organization. When I try to open business checking on chase.com and soon as I click it is Nonprofit It tells me I cannot open a bank account for nonprofit for Chase it has to be through *************************************************************************************** and when I do fill out the contact form to have someone at ***************** contact me, they tell me go to Chase for small business matters. To me this sounds like everything at *************************************************************************************** is false information. on ***************** website it says What are the best bank accounts for nonprofits?While nonprofits are fundamentally different from for-profit enterprises, they share many of the same operational needs. A nonprofit can benefit from opening a checking account to make ***********************, or another type of nonprofit bank account to better manage collections, disbursements and cash flow.

      Business Response

      Date: 01/11/2024

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:12/26/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I deposited a check on december 21 they have placed it on a hold the check has been verified by the other bank everything went threw i have spoken to supervisors that stated that on 12/26/2023 the funds can be released but now they are saying no i will want a resolution due to needing funds for family matter account number is *********

      Business Response

      Date: 01/05/2024

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:12/26/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dec 26,2023,To Whom It May ********* have had extensive problems with the Chase Deposit Review/Hold Area Team. Recently, a check $259,000 was issued to us by a verified client of ours, the client bank/controller confirmed. The funds had left their bank account, they issued a check, and this amount was arbitrarily placed on hold for two weeks at the year end by chase, causing serious compliance and tax implications for us.This has happened several times over the last couple of years I have been completely unable to get a hold of anybody at the deposit review/holds area team, they have over two hour phone wait times, and many times they spontaneously disconnect the call without warning, and are completely untruthful to me and tell me many times we will remove the hold in a few hours.", but this doesnt happen.they have zero reasons for this 10 day hold AFTER checks were verified.As I scale my business, I cannot have a bank that routinely has a second secret back office department with the power to block deposits capriciously and arbitrarily, but then to be so completely unreachable and unreasonable, that I cannot deal with them and my own internal banking, business team cannot reach them Chase, please have someone in the ************* who speaks fluent, perfect english please contact me so we can discuss in detail. I do not wish to have a call from another one of your call centers abroad. I much very value the years with chase and want the relationship to continue as my businesses scale, currently I am at about 25 million in revenue from all of my affiliate businesses, but I cannot keep scaling larger with the current conditions that exist. Thank you very much for your time and consideration ****************************** ** ****** ***** ********** ************ ***************************

      Business Response

      Date: 01/25/2024

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

      Customer Answer

      Date: 02/09/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

       

      Someone from Chase executive office called me on the phone at 9pm one night, left a voicemail that was extremely distorted/poor Quality call audio, she sort of explained how they werent going to respond to the Better Business Bureau complaint, and then told me to call her back and gave a very long extension that was, of course, cut off because she hung the phone up too early, when, calling back the chase office, in true, chase fashion I was met with a two hour whole time with no extension, this was again extremely unprofessional response to an extremely unprofessional bank 

       

      I would hope that somebody can reach out and communicate with me clearly, and if leaving a voicemail, even the most basic forms of professionalism, and speak clearly into a microphone or handset, and leave an extension before hanging up the line, although I do have a few that was likely done intentionally

       

      This case is absolutely not done because I have not been contacted by the bank

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ***************************




       

      Business Response

      Date: 06/13/2024

      We responded to our customers concerns in our letter dated June 13, 2024. To protect our customers privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:12/22/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had opened a Chase checking account ending in **** back to 26th Nov. 2021. I had lost total amount $11580.00, Someone had hacked into my online banking, started making bill payment through online banking paying ******* credit card since then. I never had or have ******* accounts or other products. I did not receive any notification by phone/text/email either someone logged in my online banking or made credit card payments.Here are all the fraudulent transactions, total amount $11580.00 :11/26/2021: Online payment *********** ********** Credit Cards, amount $478.00 11/30/2021: Online payment *********** ********** Credit Cards, amount $350.00 12/06/2021: Online payment *********** ********** Credit Cards, amount $400.00 12/13/2021: Online payment *********** ********** Credit Cards, amount $400.00 12/22/2022: Online payment *********** ********** Credit Cards, amount $500.00 12/27/2021: Online payment *********** ********** Credit Cards, amount $445.00 01/03/2022: Online payment *********** ********** Credit Cards, amount $500.00 01/12/2022: Online payment *********** ********** Credit Cards, amount $370.00 01/24/2022: Online payment *********** ********** Credit Cards, amount $289.00 02/03/2022: Online payment *********** ********** Credit Cards, amount $2000.00 02/09/2022: Online payment *********** ********** Credit Cards, amount $1000.00 02/09/2022: Online payment *********** ********** Credit Cards, amount $2000.00 02/22/2022: Online payment *********** ********** Credit Cards, amount $1400.00 03/18/2022: Online payment *********** ********** Credit Cards, amount $520.00 03/23/2022: Online payment *********** ********** Credit Cards, amount $105.00 04/19/2022: Online payment *********** ********** Credit Cards, amount $410.00 04/21/2022: Online payment *********** ********** Credit Cards, amount $151.00 04/25/2022: Online payment *********** ********** Credit Cards, amount $30.00 05/18/2022: Online payment *********** ********** Credit Cards, amount $232.00

      Business Response

      Date: 01/05/2024

      We responded to our customer's concerns by letter. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:12/22/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is a formal complaint against Chase Bank. On October 31st around 1:30 pm I filed claim number ***************. ******************* and Chase Bank are fully aware that the merchant sent an invoice on October 17th that states COD - cash on delivery via email. ******************* and Chase Bank are fully aware that the merchant never provided a receipt to notify us of payment. ******************* and Chase Bank are fully aware that the merchant never provided a valid agreement/ contract specifying payment terms. ******************* and Chase Bank are fully aware that the merchant never provided proof of delivery/ installation. ******************* and Chase Bank are fully aware that the merchant never installed or delivered. Last week when I last spoke with ******************* she stated that she made her decision based on a picture of a shower that the merchant sent her and the story that the merchant told her. I advised her that they'd also sent me pictures of showers before during the sales process. She did not care. ******************* also stated that the merchant sent in an un- signed "buyer agreement" with the last 4 digits of my card on it. Although I have proof of my email sent on October 26th, proof of the text messages, the invoice that states COD and never physically stepped foot into that merchant's office, ***** stated that the picture of a shower and the un - signed buyer agreement was enough for her to make her decision against me because there were verbal conversations. ******************* is fully aware that the merchant went non - responsive on October 26th. We are still waiting for the documents that the merchant sent to Chase to be sent to us in accordance with the Fair Credit Billing ACT. We have not received anything from Chase Bank yet. We reached out to the merchant on 12/15/23 and the merchant responded with a picture of a shower that is not ours. We have substantial proof that supports our claim.

      Business Response

      Date: 12/29/2023

      We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution.
      Our customer may use their discretion in sharing our response directly with you

    • Initial Complaint

      Date:12/21/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Request for Assistance Regarding Missing Funds from Closed Account: I am writing about a matter concerning money held by ***************** Chase after the closure the business account under the name "*** * **** ***" account number "*********" The account was closed in July 2022 without prior notice.I have attached the detailed account summary, illustrating transactions from the account's inception until its closure. Following the closure of the account ********************** returned to us $776.37 the funds remaining in account number "*********"However, I have identified two checks that were deposited in the closed account, ending in ****, that we did not receive the funds for. The checks in question are as follows:1. Check No. ****** from Superior Loan Servicing, dated June 8, 2022, in the amount of $4,179.38.2. Check No. ***** from ****** Emergency Services For ************** dated June 21, 2022, in the amount of $2,400.I have included images of these checks on pages 20 and 22 of the first attachment. Additionally, in the second attachment, you will find proof from ****** Emergency Services confirming the deposit of their check.I would like to request that the funds be sent directly to us in the total amount of $6,579.38

      Business Response

      Date: 01/08/2024

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

      Customer Answer

      Date: 01/25/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *************************



       

    • Initial Complaint

      Date:12/20/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/10/2023, I accidentally made a payment to **** through their website in the amount of $410 due to the payment date changing prior to my hitting submit. I immediately called them and was told they couldn't reverse it and that I should contact my bank (JPMorgan Chase Bank). I immediately called them and was issued a credit on my account. On 11/14/2023, the date originally planned, I paid my **** bill. On 12/18/2023, JPMorgan Chase Bank took back the $410 without notification or reason. I called JPMorgan Chase Bank on 12/19/2023 and was told they couldn't give me a credit or my money back. I had to ask 3 time before I was transferred to a supervisor (named *******). This person refused to give me any ID # or identifiable information for this complaint but supposedly passed me on to his supervisor. When I asked that person for their name and/or ID that could be used for the complaint, they transferred me back to the call queue. I then spoke to another agent who transferred me to a supervisor. They refused to refund my account. At this point JPMorgan Chase Bank owes me $410 that they refuse to refund to me.The last person I spoke to was ****. When I asked for this person's supervisor they hung up on me.

      Business Response

      Date: 12/29/2023

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    JPMorgan Chase & Co. is NOT a BBB Accredited Business.

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