We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Bank

JPMorgan Chase & Co.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bank.

Important information

  • Customer Complaint:
    Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 5 complaints handled through our conciliation process.

Complaints

This profile includes complaints for JPMorgan Chase & Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

JPMorgan Chase & Co. has 2312 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 4,835 total complaints in the last 3 years.
    • 1,597 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/08/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction: 8/14/2024 Amount of wire transfer to Chase beneficiary account **************** #*********: $11,300 Funds deposited into title company's escrow account pursuant to closing commitment Nature of dispute: Fraudulent transfer. ************* is not a legal entity. 2 large deposits over $10,000, within 30 days required a Currency Transaction Report and Suspicious Activity Report be completed by Chase Bank for the express purpose of flagging suspicious banking activity. ********************** is not a properly vetted business entity or title escrow account. Business is investigating the transaction

      Business Response

      Date: 12/09/2024

      We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:11/07/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Well Im renting a car from ***** rental car an I was charged twice from them an chase normally catch too big transactions in a week but they didnt catch now my money is pending I called hertz an they say they realesed the hood on the money they accidentally took now chase holding on too my saying its pending an that was my rent money an now they trying make me wait 5 days too give me my money back an it didnt tak 5 days too take my money

      Business Response

      Date: 11/19/2024

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:11/06/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a meal from **** Eats on their app. I paid $38.21 for items that I personally selected from a restaurant. The items that I received were NOT what I paid for. I requested a refund from ********* and was denied. Several times. So I filed a dispute with Chase bank. Initially, they gave me a credit while they investigated. They sent me a letter in the mail several weeks later stating that they sided with **** Eats, as **** Eats claimed I received a refund. However, I did not receive a refund - At all. I tried to resolve several times with Chase and they are refusing to issue a credit or try to reverse the charge. I even spoke to 3 different supervisors who were so ungodly rude and condescending that I will be closing my account if this is not resolved. I am not paying for items that I did not receive. They claim they have "proof" of an item being delivered. All they have is a picture from a courier that something was placed on my porch. The contents of the bag are not included in the picture. Chase is now refusing to reimburse or do their due diligence to further escalate this. Nor would they provide contact info to **** or any other agency to get a resolution.

      Business Response

      Date: 11/21/2024

      We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you

    • Initial Complaint

      Date:11/04/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      July 22, ********************************************************** the amount of $458.48 An I watch was purchased using my debit card number unauthorized The purchase was a fraud, someone else used my banking information After numerous visits to my local Chase branch and phone calls to their fraud ***** filing complaints at my local police department, my money still was not refunded. This has caused me undue stress, because I am a senior citizen living on a fixed income

      Business Response

      Date: 11/08/2024

      We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:11/04/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Social Security stated my monthly disability payment would be ready to withdraw on 11/01/24. I contacted Chase on 11/01/24 & 11/2/24. They informed me that my funds would be ready to withdraw on later than today, 11/02/24. New they are refusing to release my social security monthly benefit amount of $1,671.00 as I was informed they would do so today. Chase told me they do not know when my funds will be released and informed me they may keep them forever and never release them to me. This is against federal law and they are holding my social security disability payment from me. I would like the BBB to get involved and make sure I get my $1,671.00 back which I am owed. Also, now my rent payment is overdue. Because I Chase's holding my funds, I believe they should reimburse me for my late fees associated to not providing me with my social security disability payment. These are my two requests for the BBB to assist me with. I would like to receive a resolution to this matter as soon as possible. Thank you for your time and concern with my request. Sincerely Yours, ******* ******* *****, ***

      Business Response

      Date: 11/18/2024

      We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:11/01/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Chase Bank cash machines have been giving erroneous information. I am afraid that my information will be given out to a stranger.On Oct 28, I attempted to withdraw cash from the bank on **********************************. It was denied and I tried another machine. I got my money but the balance was very incorrect. I went to the cashier and he said my card was working. I went into the Manager who checked my balance and I found that was correct. I was assured that the machines would be ***********, October 31, I attempted to withdraw cash at ********************. I received my money but, again, the balance was wrong. I went into the cashier who made a balance inquiry and the numbers were correct. She told me that I need to get the Chase Banking app for my phone.I DONT WANT TO BANK BY PHONE. I WANT TO GET MY MONEY FROM A CASH MACHINE AND FOR THE BALANCE TO BE CORRECT.

      Business Response

      Date: 11/18/2024

      We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:11/01/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had contacted ****** in 2022 to cancel my ************************ On October 9, 2023 ****** automatically renewed my subscription, charging me $385.86 (************). I contacted ****** immediately to inform them that I had canceled my subscription previously and did not want service. I also contacted my bank, Chase, to inform them that I did not authorize the charge. ****** agreed to reverse the charge. ****** reversed the charge on October 10th, 2023 (************). However, according to a recent call with ******, the agent "failed to turn off automatic renewal." So Norton billed me again for $385.86 on October 10th, 2023 (************). I did not discover this until recently, when ****** AGAIN tried to bill me on my old card number. I contacted ****** on October 18th, 2023 to again cancel my service and tell them to reverse charges. They agreed to reverse charges within "48 hours." They failed to do so. So I contacted Chase. Chase agreed to reverse the charge, then sent me a letter a few days later saying they were going to reverse the reversal because "****** had already reversed the charge." This is negligence on behalf of Chase. ****** had only reversed ************, NOT ************. I informed Chase that they had not done their job properly and they rejected the claim anyway saying it was "over a year old" when I had informed them not to pay anything to ****** in the first place and of the situation, and that I had only discovered this charge was still on my account recently. I also contacted ****** again on October 30th, 2023, and ****** assured me the charge would be reversed in 24 hours. I received no contact from ******, and the charge still has not been reversed. Both ***************************** are guilty of theft and wire ******** the process of this. I have just discovered that Chase also reversed several other claims I had made in 2023 for unauthorized charges.

      Customer Answer

      Date: 11/25/2024

      At this time, I have been contacted directly by JPMorgan Chase & Co. regarding complaint ID ********, however my complaint has NOT been resolved because:

      They are still investigating.

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.

      Sincerely,

      ******* *****

      Business Response

      Date: 12/27/2024

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:10/31/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      1. Chase Bank Closed my Checking Account without Notice.2. The day prior to this I received a phone call from a bank representative saying they would leave the account open.3. I received their notice about closure AFTER they closed it.3. As a result, Chase Bank bounced my Electric Bill auto Payment 4. Chase Bank held my Balance in my checking account for approx 10 days 5. Chase has blocked my ability to access my credit card accounts online so I can pay them that way.

      Business Response

      Date: 11/15/2024

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:10/31/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Oct 23rd I made a purchase for ****** and the charge was deducted from my account. However I set up and 4 x spilt payment thought chase which they put the money back into my account. On the 29th of October the vendor credit my account!! Because items were not available however chase swiped the ****** off my account as if the vendor never send it back and still holding me accountable for paying off the 4x spilt payment instead of taking the credit the vendor send back to my account that covered the ****** chase put in my account.

      Business Response

      Date: 11/14/2024

      We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:10/29/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Chase took 15 thousand dollars extra from what I authorized. On 10/25, I attempted to transfer $15k from my old bank account to ******************** Savings through Chase's online website. However, I was called by Chase to be informed that my transfer didn't go through, and to do the transfer through my old bank instead. However, next day it seems like both transfers went through and I'm $30k down in my old bank account. Worst of all, $15k is on hold at Chase. I have contacted Chase, and that has led to a phone call where I was redirected to 7+ different agents between departments with mo resolutiom in sight. I was brought on a loop during work hours only to be redirected to the same department again. This Bank's customer service is the worst, and downright malicious as no one can give a clear answer or even help eith the situation. This is theft and I wish to be fully reconciled with interest. How can I be pushed around and have to re-explain the situation over and over only to be redirected. Despicable behavior as they don't want to be held accountable.

      Business Response

      Date: 11/14/2024

      We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you

    JPMorgan Chase & Co. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.