Complaints

This profile includes complaints for JPMorgan Chase & Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  JPMorgan Chase & Co.

  270 Park Ave New York, NY 10017-2014

• 

  JPMorgan Chase & Co.

  124 SW Adams St Ste 124 Peoria, IL 61602-2319

• 

  JP Morgan Chase

  5085 Troup Highway Tyler, TX 75707

• 

  JPMorgan Chase & Co.

  4400 Ambassador Caffery Pkwy Lafayette, LA 70508

• 

  Bank One

  2910 Johnston Street Lafayette, LA 70503

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been consistently disrespected by customer service, lied to, manipulated, cursed out, and it is completely unacceptable what is going on to my account.Since May 2023, I have been having difficulties adding my chase debit card to my digital wallet. It consistently has asked me to call chase to verify the card, and sometimes just not add entirely. After opening a few tickets and calling in regards to the issue, I had not received any callback about this issue.I have not been able to pay or use my checking account remotely for the period of a few months because of this. They have kept requesting new cards, requesting new pins, requesting everything to the point I'm afraid I'm going to get my account shut down because this seems like fraudulent activity.I have been unable to use my checking account properly as I cannot use my card with digital wallets, and I continue to receive new cards in the mail every week from the customer service requesting them over and over. I am considering closing my account with ********************** as this is unacceptable.The ********* on the customer service line said this was due to fraudulent claims I have opened in the past, which I have never done. Other reps say this is an ongoing issue. My business checking account works so why would this not. And why with only my iphone as my device.Unacceptable. My account ends in ****, and my phone number is **********. *********************

  Business Response

  Date: 07/19/2023

  We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

  Customer Answer

  Date: 07/21/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   After speaking to two different representatives the executive office who spoke to me had provided differing information. Did not receive assistance about the issue, only a vague description.

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

  Customer Answer

  Date: 08/28/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  THE ISSUE WAS FIXED, AND NOW IT IS NOT. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

  Business Response

  Date: 09/08/2023

  We responded to our customer's concerns. To protect their privacy,we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:07/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There was Fraud on my checking account on June 28th, ******************** texted me regarding the charges and said they would replace my card that it would take 5 to 7 business days. It has now been 9 business days, the manager told me i would have to wait another 5 to 7 business days to get my new debit card because their carrier lost my card and if i wanted the card to be rushed i had to pay for the rush fees. How is that fair to the customer? I have 2 vacations coming up i already didn't have my card for the first and now for the second i am going to have to full all my funds out and place it under a different bank to be able to have a debit card that is insane!

  Business Response

  Date: 07/19/2023

  We responded to our customer's concerns. To protect their privacy,we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:07/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 07/07/23 I noticed I was not able to use my account with ********************. I heard nothing from them regarding anything. This is right after they decided to close my debit card and send me a new one without my permission a month prior. I gave them a called and asked what was the issue. They provided no information as to what happened just that it has been restricted and I would receive a letter in the mail approximately 10 business days. I currently still have zero access to my funds with bills coming up. They are not trying to speed up the process to handle everything. This has been going on for days with no answer to any of my questions each time I call. Fast forward on 07/12/23 I attempted to log into my account just to view how balance and to see if an ACH has hit. I discovered they now have taken away my access online to view my own money and will not give me access to the account.

  Business Response

  Date: 07/26/2023

  We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:07/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Chase has been with holding my paycheck since 7/3. Actually the friday before. They also with held a check from my grandmother statibg that both paper checks were fraudulent. They are not fraudukent checks. The check from my grandmother was returned. To which her bank cashed the check for me. My paycheck is not fraudulent. They cleared the check last week but wont clear the second check.

  Business Response

  Date: 07/21/2023

  We responded to our customer's concerns by letter on **********. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

  Customer Answer

  Date: 08/01/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Chase has since closed my account and mailed a check to me. This took over a month for me to receive my paycheck. This does not satisfy what i had asked them to clarify to me. I can easily go into the bank and cash my checks but am not allowed to deposit them, nor were they willing to accept any kind of information I had proving that said checks were not fraud. It does not make sense. The check itself came from them. I dont understand how they can do this.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Business Response

  Date: 08/15/2023

  We responded to our customers concerns in our letter dated August 15, 2023. To protect our customers privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:07/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 7/6 i initiated a *** transaction with Chase bank on chase.com. i called customer service who walked me thru the process. to make the transfer you must also pay $2.50 which they say will allow the transaction to complete on 7/10. on 7/10 i did not see the transaction completed. on 7/11, i was forced to call Chase to inquire as to why it had not gone thru. all they could tell me was that the transaction was flagged for fraud, they claim that they attempted to contact me via a phone call on the 6th but this was a lie as there was no call to my phone number. they then told me because they had NOT heard from me that the transaction was cancelled AFTER ********** them on the 11th.they told me that all that could be done was redo the transaction. however, this caused significant problems due to the fact that the money was not sent per the terms of the *** transaction. now i need to reinitiate the transaction and i'm forced to pay $25 to have the transaction completed asap to avoid additional insufficient funds in the bank account that i was transferring the money to.this is horrible customer service. they do not do what they say they will do. i tried to go to the closest branch to my house, which is over 30 min away but the would not give me the money as they said they do not have it. they called other branches further away but they also could not provide me with my money. they said at best it would take 3-5 business days.this is a horrible bank. their customer service is ridiculous. they do not follow their procedures. they lie to you. their FDIC accreditation should be removed.

  Business Response

  Date: 08/10/2023

  We responded to our customers concerns by phone. To protect our customers privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you. 

• Initial Complaint

  Date:07/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wanted to reach out to get a situation handled not so much a compliant. I went into a chase branch to open up a new secure banking checking account. I had one many years back that I never really used due to not many branches around here. Now that they have started opening everywhere, I want to bring my banking to chase. The banker opened my new account but I cannot get online. When trying to login it says locked due to suspicious activity and to call. She called and they mentioned that we have to wait for the access to be granted and new account actually opened. I believe many years ago I had a few failed ach deposits to the account and it triggered it to close which proabably locked the account. I don't owe ********************** anything and would love to move my business there. I had that slip up with a few failed things but nothing anymore. I work at deloitte and I am a disabled veteran and would love to get this handled and move my banking there Can you please unlock my account and make sure my new checking account is open and set up

  Business Response

  Date: 07/31/2023

  We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:07/10/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In mid May my checking account received a fraudulent deposit. I notified Chase and advised them that I did not recognize the deposit. Chase froze my account. Now 5 weeks later my savings account ($15,000) is still frozen. They will not tell me when I can have my money. They say its being investigated. For what? Im an Army Veteran. Im 77 years old. I need my money to pay bills.

  Business Response

  Date: 07/13/2023

  We responded to our customer's concerns by letter on **********. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:07/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Chase bank duplicated a credit card payment of $1800 to a Chase credit card ( in error) on June 26. Only one of the duplicate payments made it to the credit card and they cant tell me where the other $1800 went. Ive successfully reversed one of the payments (which also reversed the credit card payment) and a claim is open for the second. I was told it could take until the end of July to resolve their error. Meanwhile, I am out $1800 that I need to pay the bills.

  Business Response

  Date: 07/13/2023

  We responded to our customer's concerns. To protect their privacy,we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:07/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car through chase auto in 2022. I never got the first bill, so I called them & paid over the phone. After that, I paid that way monthly. I always pay on time, & a little extra towards the principle. None of the reps ever said a word about outstanding payments.Recently, I tried to get a home loan & was denied because my credit score was showing 30 and 60 days late most of the months I had this loan with chase. I was devastated & contacted chase immediately. They transferred me around for weeks & said that all of my payments were showing NSF (non-sufficient funds) returned. I went to my bank ******* ****** of the payments had been returned NSF. In fact, each time I paid, the funds were clearly in my account until the ********************** was made, then the money removed from my account. My statements show zero returned payments. I sent those bnk statements to chase twice, plus **** ****** said they were looking into it, but nothing ever came of it. They sounded just as confused as I was about it, but said they arent able to fix my credit report unless I can prove its a chase error. I even recorded a customer service rep saying that everything looked paid on her **** ***** couldnt figure out why it was showing up as returned nsf when the money was in my acct, & then taken out as payment w/o issue.I left an abusive marriage & worked so hard to rebuild my credit so I could provide for my kids. Now Im losing our home over chase, when I DID pay. Im out of time to wait for a fix. Chase say they mailed notices, but from day one I wasnt getting them. We figured out mail had been forwarded to my ex husband by ***** Ive fixed that part. I also paid the supposed back amount, just in case, as they wouldnt let me pay **** until I did. (And now **** is showing late, when I tried to pay on **** 3rd).I just want the lates taken off ******** moms, who co-signed) credit reports. Our scores dropped 140+ pts from this, and its causing huge problems. Please help!

  Business Response

  Date: 07/28/2023

  We responded to our customer's concerns. To protect their privacy,we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:07/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Name is *************************, I am filling this complaining on behalf of my Mother in law ************************* who lives with us now in *********, **. Before she was removed from her apartment into a nursing home in 2022, her address was ************ Cooperative ****************************************************************. She put ************************* name on her Checking account ************************************* Bank) and her Savings account ************ (US Bank). ************************* is being investigated by the ********** of ************ Specialists Metropolitan Family Services of ********, investigator *** *********************** ************. When I found out what was happening I was unable to go to ******* at the time, So with ****** and myself doing a conference calls to both banks and just asking them to freeze the account and the agency who is investigating him also called, the only response we received was that ************************* would have to come to the bank and close out the account, which she was unable to do. I am putting in another complaint against US Bank where over $18,000.00 was taken from that account, I called banks and when you look at statements from those two banks a red flag should have gone up how or why would a 94 year old person remove so much cash from an account the was not being used, money was being saved for her burial. I have documents but I do not know how to upload them.

  Business Response

  Date: 07/12/2023

  We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

  Customer Answer

  Date: 07/26/2023

  The reason for the rejection, is all the activities and transactions that were taking place within the account.

  I will be sending you an email showing you some of these bank statements.

   

  Thanks in advance for all your help.

  Business Response

  Date: 10/26/2023

  We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

  Customer Answer

  Date: 11/02/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  The bank, ***************** Chase, keeps calling me and they are so protected and they act so smart and cavalier because they are hiding behind the law.  My mother in law is 95 years old and they let ************ whose name was on her account and with all the calls from myself and the **************** in ******** they dropped the ball, all they had to do was check all the activities and if they would have frozen the account.  They will need to be held accountable and do better for other seniors.

   

  ************************

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************