Business Profile

Bank

JPMorgan Chase & Co.

Headquarters

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 5 complaints handled through our conciliation process.

Complaints

This profile includes complaints for JPMorgan Chase & Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

4,834 total complaints in the last 3 years.
1,596 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/29/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
******** ******* ***************************************************************************** ************ ***************************** Chase Account Number: ****************************** Claim Numbers: ***************, *************** Details of Unauthorized Transactions: 1. September 11, 2024: CASH APP********* ***** - $500.00 2. September 16, 2024: CASH APP********* ***** - $1,000.00 3. September 20, 2024: CASH APP********* ***** - $480.00 4. September 23, 2024: CASH APP********* ***** - $1,000.00 5. September 25, 2024: CASH APP********* ***** - $500.00 The following claims was denied by Chase I need the better business bureau to get involved in this matter according to Chase theyre stating that theyve lost recovery rights to these transactions that I did not authorize according to the merchants response was I am using a device with the phone number ********** my phone number is ********** and I have provide the better business bureau two years of statements from ******** showing that that is my phone number I have provided the following documents a copy of the merchants response and a copy of my ******** statement showing my phone number for the past two years Chase can verify through public records the only phone number Ive had for the past three years is **********
Business Response
Date: 11/07/2024
We responded to our customers concerns in our response dated November 7, 2024. To protect our customers privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Initial Complaint
Date:10/29/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I would like the money owed to me for this closed account by ****** ********************** ** ******. Original delivery date 10/25/24
Business Response
Date: 11/01/2024
We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Customer Answer
Date: 11/19/2024
I have not received any calls or emails from this fraudulent company in detail pertaining to this complaint
Business Response
Date: 11/25/2024
We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Customer Answer
Date: 12/05/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here] I wish chase worked this hard on the scam of $180 that caused me to close this and all my chase accounts. You were too lax until the BBB was notified. Shame on such a big company like chase to take advantage of customers with almost a 900 credit score. Please post this complaint against chase for all to read.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***** ******** **
Initial Complaint
Date:10/28/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been working with Chase ***************** Manalapan/Freehold Branch Manager, and Chase technical team to resolve erroneous phone numbers showing up for Authentication when adding any Chase offered cards (i.e., Debit Card, Chase Flex Credit Card, etc.) to Apple Wallet for Apple Pay.For number of MONTHS, I have been working with them on and off. They keep telling me that it is fixed, instead, they made it worse. I have spend countless hours talking to their **************** and ******************** with out any remedy.After showing the issue to the Branch Manager, even the Branch Manager escalated internally -- got a lot of phone calls about telling me it is fixed but no such things.They scheduled a call with me and NEVER call me back --- it is beyond frustrating. I don't expect this from Chase.Looking forward to BBB helping me to get it to the right escalation team to help resolve the issue.For Privacy Reasons, I am not uploading any documents -- rest assured, the Manalapan/*********, ** branch has my screenshots.
Business Response
Date: 11/01/2024
We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Customer Answer
Date: 11/01/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Problem still exists as seen in the attached

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

****** *****

Business Response
Date: 12/11/2024
We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you
Customer Answer
Date: 12/12/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

****** *****
Initial Complaint
Date:10/28/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The date of the transaction was 08/28/2024. I thought that I was withdrawing from my account $5,000, account#****. The woman that waited on me was ******. She counted the money in front of me. She was counting so fast that I thought the count was correct. I trusted her. I did not (but should have) ask for it to be recounted. I initially asked that I could go to an office but was ignored. I did not want others in the office (customers) to see or hear what I was withdrawing.When I got home I did not count my money, I placed it in my safe. About a month or so later I was going to use the money, so after removing it from my safe I counted it twice and both times came up with $4,700. I thought that if I reported this after leaving the bank and about a month later, I would not be believed.I was at the ******************************************** Bank when I told ***** ****** an employee what had happened at the ******************************************* Office. She told me that the transaction could be reviewed on camera and that I should file a complaint for my $300 shortage. I went to Chase at ********************** and asked to speak to the manager I believe ***. She took my information and said that she would contact me. Friday 10/25/2024, I went by the ********************** Office to talk to the Manager ***. I was told that she was on vacation and would not return until Tuesday 10/29/2024. The person that I talked to was the teller that waited on me when I withdrew what I thought was $5,000. When she asked me why I wanted to see the Manager I explained to her only to realize she was the one that completed the short transaction. Out of nowhere, she told me the length of time it took me to report the loss was too long. I told her that I was not accusing her of anything. I left wondering why she became so defensive. Did she shortchange me on purpose or was it just a mistake?
Business Response
Date: 11/01/2024
We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Initial Complaint
Date:10/25/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On early October of 2024 of this year a filled dispute with ** ****** Chase Bank concerning surcharge by a merchant I provided the proper documentation to show that I was surcharged ** ****** dispute resoultion department still denied my claim with ****
Business Response
Date: 11/07/2024
We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Initial Complaint
Date:10/24/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I began an account with ********************** online for my son - I have several other chase accounts ******************** took deposits for checks from my sons circumcision party Several weeks later the account was cancelled without notice - no checks were sent in over 6 months to refund us this amount Called chase line that told me I could bring in my sons birth certificate to the branch and it would be straightened out I brought birth certificate and all ID's 1 month ago and was told I would be receiving a check I called in today to check on status, was on call for about an hour, they will not be sending check despite promise Operator told me I could try "coming in to the branch with my 6 month old baby" - Im really unsure how bringing a 6 month old baby to a bank is going to help this matter IN ANY WAY I am preparing a lawsuit, I would like the checks the amount $1110 to be refunded so I can deposit into another bank
Business Response
Date: 10/31/2024
We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Initial Complaint
Date:10/24/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called to close my Total Checking account on 10/15/2024. They told me that the account was closed and I would be sent a check for the remaining balance. The account has still not closed and I'm being told the balance has to reach zero or the account will reopen on 11/15/2024. The account has been locked and will not allow me to withdraw the remaining balance.
Business Response
Date: 11/08/2024
We responded to our customer's concerns by letter. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Customer Answer
Date: 11/21/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

CHASE claims they mailed me a check over 3 weeks ago, which I have not received. They told me to go to a branch, which I did, and they told me I have to call **************** because the account is closed. They are yanking me around and not providing a solution. My account number was *********. I called again tonight and was told they could not help me, and I had to go back to the branch.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***** ********

Business Response
Date: 11/29/2024
We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Customer Answer
Date: 12/12/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this situation does not need to be addressed further. Their customer service representatives are incompetent and I have no interest in dealing with them any further.

Sincerely,

***** ********
Initial Complaint
Date:10/23/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My husband and I opened a business account at ********************* ******************* branch, assisted by ***** ***********. After providing all required information, we were assured the account was fully set up and that we only needed to wait for the debit card. We also opted for paperless communication, expecting everything would proceed smoothly.However, upon returning from a two-week trip, we found a letter in our mailbox (dated 10/20), stating that Chase required more information and would close our account if we didnt respond by 10/21. This letter arrived with no prior email or phone warning, despite our opting for paperless communication.I immediately called the number provided, spending over two hours on hold with no response. On 10/21, I managed to reach someone who assured me the issue was resolved and that our account would be operational the following day. However, to my shock, I found out the account was closed when I checked the Chase app on 10/21.Chase not only closed our account, but we were charged an unjust fee we were never informed about. When I called, I was told no one could help, and we would receive our remaining funds by check. This is utterly unacceptable. Chases incompetence and poor communication have caused us to lose time, money, and created immense stress. Despite reassurances that everything was fine, our account was closed, and we lost access to our funds. Additionally, the debit card we received was of shockingly poor quality, adding to our dissatisfaction.We both have Chase personal account And I especially love Chase bank because Im also investing through my Chase account. I convinced my husband to open this account, and now I am left looking foolish for trusting Chase, which has only caused us financial and emotional distress. Chase must take responsibility for this situation, reimburse all fees, and compensate us for the stress, time wasted and inconvenience caused.
Business Response
Date: 11/15/2024
We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Initial Complaint
Date:10/23/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing a complaint on Chase because I feel they are playing with my funds. I made a few purchases last week for the wensite LOFT. It is a clothing company for women. At the time I had transferred the funds that I had form my savings account and was paid for. Now I have been waiting for a refund from a diffident company *** ******* and it was in a form of a check. I feel like they are playing with my money. How dare you over draw my account for something that was already paid for when I get my refund from a different company. It feels on purpose and I am not paying for it. This means fraud to me because that means I lost the funds I used from my savings account last week. I am suppose to pay for the rest of my down payment for my car and now this. I have had to deal with so many bad experiences with this bank and I didnt think it go this far. This bank needs to remove the over drawn balance or this is complete fraud. I never had this problem until now.
Business Response
Date: 10/25/2024
We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Initial Complaint
Date:10/22/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I found A business online. I sent money through Chase through ***** on my account for $200 but now the business is no longer contacting me back because that was supposed to be just a deposit. Now Chase is saying because I sent it through. ***** is nothing that they can do. I believe that I was scammed and I am trying to get Chase to assist me in recovering my funds from the scammer. I talked to a UV today and she was refusing to do anything for me although I explained to her that this was a scam. They are $100 charge each total $200. I would like to have my funds returned to me. I am 100% disabled combat veteran who is on disability and have limited funds. Claim number is ****************
Business Response
Date: 11/21/2024
We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

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JPMorgan Chase & Co. is NOT a BBB Accredited Business.