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Business Profile

Bank

JPMorgan Chase & Co.

Headquarters

This business is NOT BBB Accredited.

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Important information

  • Customer Complaint:
    Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 5 complaints handled through our conciliation process.

Complaints

This profile includes complaints for JPMorgan Chase & Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 4,831 total complaints in the last 3 years.
    • 1,589 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/28/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have an issue with IRS deposit ,my IRS refund was supposed to be deposited in my chase checking account ********* but it was mistakenly deposited into somelse account at ********************************** have tried for 4 good months to explain to the bank that they were supposed to reject a refund that does not belong to the account holder.Per the law chase bank was supposed to reject a refund that doesnt match with the account .******************** bank has failed to do that and has refused to refund me my money.During refund time many people face wrong account deposit by the rules sets for banks they had to monitor such account and reject it if possible .Chase is reliable to send me my full refund of $5231 Chase has 4 days to issue a refund ,otherwise I will seek personal financial injury lawsuit for financial distress this bank has caused me

      Business Response

      Date: 07/07/2023

      We responded to our customer's concerns by letter. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

      Customer Answer

      Date: 07/10/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***********************



       

    • Initial Complaint

      Date:06/26/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Writing on behalf of my husband ********************************:ON 05/16 MY CHASE BANK DEBIT Account was breached AND THE ***** RESPONSIBLE FOR THIS CRIME, STOLE A TOTAL OF $3,000 OUT OF MY CHECKING ACCOUNT THROUGH 10 DIFFERENT WITHDRAW TRANSACTIONS OUT OF A CHASE BANK BRANCH LOCATED IN ************, in their *************************************************************************. Replacement cards were requested on my behalf, when I never asked for those cards, the debit card I had on me was deactivated, when again never asked for those actions to be taken.NO RESOLUTION HAS BEEN CONCLUDED AND MY CLAIM WAS DENIED WITH NO RESOLUTION. The Chase ************ Branch manager informed me that I should wait to reopen the claims, for them to receive the footage. However, from my point of view, how come my claim was denied if the footage was never reviewed? Every time I go in to check on the status, she is not in the branch or in another branch. I have gone to see her about 6 or 7 times since she told me to wait for the footage and she is not working.Today is 06/24, my money was not returned and now they are running me in circles not allowing me to open another claim until they receive the footage. ??All I ask for is to have my case reopened, footage reviewed and my money returned.I also ask for more security on my checking account. It is unbelievable how easily is for someone to gain access of my personal information and steal so easily from an account and a bank that claims to be stable and secured.

      Business Response

      Date: 07/12/2023

      We responded to our customer's concerns by letter on *****, 2023. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:06/20/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 22nd and May 23rd all of our bank accounts were drained within a 24 hour period. The three accounts were linked. There were 36 transactions using something called Apple wallet. The fraud alert did not catch this! This all happened at the bank on ******* in **********, **.The fraud alert said they looked into it and because my pin was used, I had to be the one that did this.We went into the bank and talked to a representative. They looked at the transactions, the fact that they were all done with Apple wallet (in our 20 years with the bank we have never used Apple anything) and how it was done and reopened the case. Fraud came back saying I did it because of the pin. They have not investigated at all.I want this investigated, I want someone to go to jail and I want my money back. A total of ******* I have opened a police report, incident report *************

      Business Response

      Date: 07/03/2023

      We responded to our customer's concerns by letter on **********. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:06/20/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Chase put a hold on a check that I constantly cash that banks with chase. I called several times to get this hold off to no avail. I personally think they are doing this on purpose to collect interest. How do they cash the same check same day until recently. This hold didn't allow me to buy a car the following 2 days, and set to go to the auction tomorrow and don't have funds to buy cars. I'm a small car lot, trying to get back on track after *****, and they are being unethical.

      Business Response

      Date: 06/29/2023

      We responded to our customers concerns in our phone call on June 20, 2023. To protect our customers privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you

    • Initial Complaint

      Date:06/20/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 6/18/23, I received a letter from Chase (dated June 2, 2023) that all accounts of our family: checking/saving accounts for me, my wife, and two kids, plus associated credit cards and safety deposit boxes, would be closed on July 1. The reason given in the letter: "because of unexpected activity on this or another Chase account" as in the letter. It's absurd and absolutely senseless. We have no "unexpected activity" whatsoever during the 17 years of banking with Chase. I called Chase. The agent was sympathetic but could not offer any more explanation. This kind of sudden closure without any alert and specific reason not is not only shocking, but is creating lots of hassles for linked utilities and other payments. Particularly the letter for the safety deposit box. It said "if you don't pick up the contents by 7/1/2023, we'll send them to the state as abandoned property, or auction them". What kind of notice is this?! What if we were traveling and did not receive the letter in time? How Chase deal with their customers is unprofessional, disgusting and frustrating!I am filing a complaint about Chase's irresponsible practice and demand a reasonable explanation and correction actions!

      Business Response

      Date: 07/11/2023

      We responded to our customers concerns in our letter dated July 11, 2023. To protect our customers privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:06/20/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did a bank transfer for ******************************************************************************** They pressured me and kept calling me. When I figured out it was fraud I contacted the bank within 2 hours of the wire and told them to cancel it. They told me it had been done and the money would be back in my account in 2 days. I waited and called back. I was told by ******* that the other rep errored and did not stop it. They then put in a claim 3 days later and was told the money was no longer in the account.

      Customer Answer

      Date: 07/15/2023

      Better Business Bureau:

      At this time, I have not been contacted by JPMorgan Chase & Co. regarding complaint ID ********.

      Sincerely,

      *********************************

      Business Response

      Date: 07/20/2023

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:06/14/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Tuesday 6/6/23 at approximately 12:40 pm I received a phone call from ************** stating there was an attempt to make a wire transfer to a ***** *********** in *****. I was asked if I had my card in my possession and I said yes. I was not asked for any other information about myself or my bank. I needed to leave to go to a drs appointment so I told caller I could not deal with this now. caller hung up but kept proceeding to call and I finally stated give me the information and I will handle this. I was given the routing number and account number. I again hung up and put phone on silence. Apparently phone kept ringing and ringing and I did not pick up. When I finally finished at the doctor I picked up and was again asked to go online to do this wire transfer reversal. I kept stalling and hanging up and then finally I told the person ***** on the other end to stand by as I was going into the bank. They stayed on the line and once I was in the bank and told this person I was in the bank they hung up.I proceeded to file a claim with Chase bank and received a case # **************** and a claim # *******.Chase now restricted my account.Upon returning home, I went online and noticed I received various emails from Chase but the one that puzzled me was the one at 1:46pm that said we have sent your wire transfer as you requested. (which I never did)Wednesday 6/7/23 I received another call from ***** again at 11:06 am and I said ok hold on let me let you speak with the police officer as I am at the police station ( which I was not really at) and caller hung up.Now later in the day Chase bank called me and stated they are DENYING my claim because I literally made the wire transfer (which I never did)*********************** ************

      Business Response

      Date: 06/22/2023

      We responded to our customer in our letter dated *******, 2023 . To protect our customer's privacy, we are not providing you with a copy of the letter. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:06/14/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My account information got hacked on 5/25/2023. I immediately contacted the fraud department at Chase and filed a claim. I went to the police department and filed a report. The Detective has been able to get video of the thief that made charges on my checking account, but ********************** will not release the bank video to the detective. They said they did their own investigation and will not return my money that was fraudulently taken, by Apple Pay that Ive never used before. I believe they should of not authorized the transactions, and questioned them because *** never taken out many transactions at once in $200 increments or used my card at the places he was. I have had a problem free account for many years until now and dont understand why they are treating me very bad. All my money is direct deposit from my job of 27 years and I need my money back. I take care of my elderly mother and raise my 12 year old niece with my small income. I work very hard for my money, and thought it would be safe with a bank that was FDIC but they are not protecting me and my money. I do not know the thief and I have never let anybody including my mom and my niece use my card or get any of my bank information. Please somebody help me get my money back from my accounts that was not protected by the bank and stolen.

      Business Response

      Date: 06/28/2023

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

      Customer Answer

      Date: 07/06/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      "This email is to let you know my complaint against ***************** Chase has not been resolved. They are only emailing me telling me to put money in my account. They are not resolving or responding to my complaint. Thank you, *********************"

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *********************




       

      Customer Answer

      Date: 08/03/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:They are not resolving my complaint. My account was hacked and they refuse to release the video to myself or the detective on this case so the hacker can be charged and arrested. All chase is telling me is if I have more proof to send it to them, but they have the proof needed to help this case. ]

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *********************




       

      Business Response

      Date: 08/23/2023

      We responded to our customers concerns by phone. To protect our customers privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you. 

    • Initial Complaint

      Date:06/13/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My checking account was closed in June of 2022 by Chase Bank. I had a balance of $1986.83 in the checking account at the time of Chase closing the account. I cannot get ******************** Bank to give me my money back even though they say it is my money. They have claimed to have mailed it on 7 different occasions and I never received anything but letters from them stating that they have my remaining balance and a number to call. I have my son call the phone number provided due to my declining health and for one phone call my son will spend hours on the phone getting transferred from one customer service person to another which usually averages around 5-6 different customer service agents and each time they need my authorization to talk to my son! Chase bank says they record all conversations yet they dont allow the customer to record conversations. Weve even attempted on 3 separate occasions going into a local bank branch where even one of their bankers is on the phone with Chase Corporate offices for over an hour and still the issue is never resolved. Its been nearly a year and this is criminal type behavior as far as Chase Banks willingness to withhold money from an elderly woman with congestive heart failure and on a very tight budget that leaves no room for having money stolen by her bank! So please help me.

      Business Response

      Date: 07/25/2023

      We responded to our customer's concerns. To protect their privacy,we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:06/12/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Chase is always adjusting my account and made a mistake of sending me an extra payment. The person the payment came from owed me due to a renewal and I thought they sent in their payment. I then used the funds for what I needed too. Chase withdrew the funds back and my account has been negative since. I spoke to a supervisor which was rude and basically told me I would collect late fees for their mistake. I emailed Chase a few times and no response besides someone will get with you soon. This is messing up a lot of things for me including business due to not being able to use my account. ******************** has shown no care in the world about what happened and have put insufficient funds fees on my account. I cannot make payments due to this and I have told Chase that this is causing mayhem for me. I am extremely upset and frustrated about this. Month after month Chase keeps things pending and has made adjustments on my account due to their system. This is way too far and they are making everyone who bank with them suffer from their mistakes without responding to them to resolve the issue. Instead use the mistake to collect insufficient fund fees. I am angry right now.

      Business Response

      Date: 06/27/2023

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    JPMorgan Chase & Co. is NOT a BBB Accredited Business.

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