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Business Profile

Bank

JPMorgan Chase & Co.

Headquarters

This business is NOT BBB Accredited.

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Important information

  • Customer Complaint:
    Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 5 complaints handled through our conciliation process.

Complaints

This profile includes complaints for JPMorgan Chase & Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 4,828 total complaints in the last 3 years.
    • 1,583 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/12/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a deposit in my savings account at ******************** on June 1, 2023, with a check from ************* The money was released from ************ on June 1, 2023. Chase put a hold on it. If ************ released the money to Chase on June 1, 2023, I want to know why Chase is holding it and I cannot use it.

      Business Response

      Date: 06/29/2023

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:06/06/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My truck was broken into with my notebook with all my information in it and my debit card was also in the vehicle. A ATM transaction was made putting a check into my chase account and went thru on May 8th. That same day my account was restricted and I called the bank. They asked me if I made the transaction I told them it wasnt me. I have proof it was not me. I just need this to be investigated more. They wrongfully closed my chase account. After every person in the phone advised me to come into the branch and open a new account and I did that and they closed it days later.

      Business Response

      Date: 07/06/2023

      We responded to our customer's concerns in our letter dated July 6, 2023. To protect our customer's privacy, we are not providing you with a copy of our letter/any details of our conversation.Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:06/05/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a victim of sim swap. On April 6th, I started getting tons of spam text. My internet was cut off 15 minutes later. Calls, texts couldn't be made or received, neither the *** was working. I went to the Apple store in *******, **. My phone was operating after the Apple switch my sim card. I went to Ultra Beauty and GAP in *******, **. My debit card got decline. I attempted to check my bank account in Ultra Beauty, but was not successful. I got to my car, I clicked on forgot password on the Chase application, put the same password and got in. The amounts of $5,000 and $26,000 was unauthorized moved from one account to another. Then I had three unauthorized purchase done at two different Apple stores in the city. The purchases were made of $8,704.55, $15,970.82 and $7,291.46. I never got a call to verify these transactions. I called Chase to put in the claim. I got only 1 claim number for the purchase. I did a Police report. On the 7th, I faxed the Police report number. I called on the 20th, my claim was denied because according to Chase the purchases were authorized. They refused to email me a denial letter. On the 21st, I had fax the police report. On the 24th, my claim was close again after confirming that they had the report. The claim got reopen and I got 2 claim numbers, for unauthorized transfers and the three unauthorized purchase. An iPhone 14 had changed my password on April 6th and I own a iPhone XR. Chase saw my phone couldn't log in to the application on April 6th. On the 28th, ************ for the unauthorized purchase and May 22nd, the **************** removed the money that was credit. On the 24th, my case was denied because until this day I still have the debit card. On the 23rd, I filled out an Executive Complaint. Which the complaint got denied on June 1st. On May 30th, I faxed a picture of an open email that was found asking to verify the first transaction under my Allmails. Which those emails were not found under Inbox or Deleted emails.

      Business Response

      Date: 07/13/2023

      We responded to our customers concerns in writing with our letter dated July 13, 2023. To protect our customers privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:06/05/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There was a fraudulent charge on my debit card for the amount of $956. I reported it right away as I know I have never or would ever charge that amount to ******* The charges were denied since it was used on my digital wallet. I have never used my digital wallet. First they said it was an online purchase. 1. I don't even have a ****** online account. 2. Looking at my account you can clearly see I never make purchases at ******* I use it solely for gas... which I did use the night before and I stated the machine did pause and reset weird. Then they said it was an in-person purchase... well that is weird since I was in ********* that wkd for my daughters dance comp. They asked for proof showing this isn't my charge... how can I show proof of something I don't have!? It's literally NOT my charge. I don't have receipts or confirmation numbers as these is not my charges! Digital wallets can be duplicated and used as if coming from the original persons phone. You cannot penalize a customer for something that is 100% out of my control.

      Business Response

      Date: 06/12/2023

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

      Customer Answer

      Date: 06/24/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      This Bank has asked for proof. I sent a payment record of my ****** membership. I also sent my location history showing I was not inside a ****** the time of this purchase.  I have received no response. 

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *********************************




       

      Business Response

      Date: 06/29/2023

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:06/05/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 8, 2023 my checking account at ***************** ******************** was hacked & $4460 was unlawfully taken out of my account. I have had this account for exactly 31 *************** like this has ever happened before. The vendor that removed the money was Netspend & removed everything in my account in increments of $500, $500, $500, $500, $475, $490, $498, $498 & $499. The Chase ************ refuses to credit my account saying that the fraudster had my debit card ************* These are not my charges & I am requesting restitution of the stolen money for which I worked. Thank you.

      Business Response

      Date: 06/27/2023

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:06/02/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was told if my account goes negative I had 5 business days to bring my account current ********************** charge me several nsf fees and refused to reverse the fees my account was bought back current. But ******* said if my account goes negative I have 24 hours not 5 days to bring it current. I was told something completely different.

      Business Response

      Date: 06/07/2023

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

      Customer Answer

      Date: 06/08/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      No Comment/ I dont wish for chase to contact again on this matter. Wasnt resolved but I dont want future contact either. 

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ***************************




       

    • Initial Complaint

      Date:06/01/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They keep taking money from an account that has NO money in it and then they turn around and charge me overdraft fees of in excess of $35 per transaction. There is no money in this account, so why keep taking money from it? This needs to stop! Each time I contact them, they have some sort of thing for me to read regarding OD fees and I am over it! This morning, they took a check that was deposited into that account and that account should have been closed out a few weeks back? Why is it still open when I specifically asked them to close it?? I need for them to refund these OD fees immediately! I need for the check that they deposited and then stole from me to be refunded immediately! In fact, the check that was deposited this morning does not belong to me. It was a check made out to ************************* and he is NOT on my account, so I am not sure why they think that they can deposit something like that when he has never agreed to any such thing being done. There is no signature of his on file for anything with CHASE Bank. Refund the entire amount immediately, please and thank you...

      Business Response

      Date: 06/12/2023

      We responded to our customer's concerns by letter on **********. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

      Customer Answer

      Date: 06/23/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: They are refusing to refund anything.  I should not have to pay for something when THEY KNEW that there was no money in the account but kept sending things through!  Also, they deposited a check into the account and it was closed!  How can they deposit a check into an account that has been closed?  No!  I want that money back!  If they think that I am going to back down, for one second, they are wrong!  Look at the complaints against them!  There are 100's of them!!  FRAUD is what they did when they cashed that check on an account that was closed!!  I want my money back!

       

      Thank you!

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *************************




       

      Business Response

      Date: 07/07/2023

      We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:06/01/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase on 4/4 online for Keto supplements and immediately tried to cancel the order (the same day) through calling and emailing the company. Was unable to get through on the phone (was hung up on numerous times) and no responses to my immediate cancellation request. I contacted the bank immediately to dispute payment and sending them the communication attempts I made. When I finally received a package 1 month later I tried to contact the company again based on their instructions to do so and they will provide me instructions on how to return the product. Subsequently the company sent the bank communication in response to my dispute on their refund policy which I have followed by trying to contact their customer support and repeated deflection and nothing documented on how to return. The bank now is releasing the funds and I would like a refund. Below is the last communication I received from the company:***** *** *** ******** *** ** ******** ********** ********* *** *** ************** ** ****** ***** **** ******* ** ********* *** ***** ** ** ******** ************ **** *** **** ********* * ******* ** *** ******* **** **** ***** ***** *** **** ***** * ******** ** *** ****** ** ***** *** **** ** ****** *** **** ******** ********* **** ****** ******** **** **** ********** ************ ******* ************** ************* ***************** ***** ***************************** ********** ******** * * **** ** ****** *** ******* *** **** **** ** **** **** *** ** *** * * **** *** ****** ************ * **** **** *** **** *** *** *** ********* * ** *** ****** *********** *** **** *** **** ** ***** *** ************ ** **** *** ** **** ** ***** ** ******* ********************** ******************************** ******* ******* * ***** *** *** ********** ******** ********* * *** ****** ***** **** *** **** ******* * ******* **** *** ******* * **** **** ***** ***** *** **** ***** * ******** **** **** *** ******* * **** *** **** ** **** *** ** **** *** *** ** ****** *** **** ** ****** * ***** *** **** ** ****** *** **** ******** ********* **** ****** ******** * **** **** ****** * * ***** ***** ******** ******* * ************** *

      Business Response

      Date: 06/06/2023

      We responded to our customers concerns in our phone call on June 5, 2023. To protect our customers privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you. 

    • Initial Complaint

      Date:06/01/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      End of November 2022, we mailed a chec( to **** to pay our December 2023 due 12/11/2022 at the *************** post office. We received a late payment notice from **** even though the checked had cleared the bank. Some how the check never reached **** and was cashed at a **** ** ******* location and submitted to our bank for payment, and Chase withdrew the funds from our checking account for $3548.28. We immedianrtly contacted our local bank and filed a fraud complaint on December 12, 2022. We were advised to close our checking account and open a new one which we did. We also filed a police report. WWhen we contact Chase on the status of our loss, they say they have contacted **** ** ******* and are waiting for a response because they are responsible for our loss. They paid our money to a fragulant check ****** and we feel that they are responsible for our loss. They cashed a check by someone other than who the check was written to and want them to restore our money.

      Business Response

      Date: 06/15/2023

      We responded to our customers concerns in our phone call on June 12, 2023. To protect our customers privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you. 

      Customer Answer

      Date: 06/27/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]They say that **** ** ******* will not respond so they are closing my case and they are not able to recover my stolen money.  This is over $3500.00. That is rediculas, they cashed a check to someone other than who it was written to and they are holding me responsible for their either error or theft of my money.

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *************************




       

      Business Response

      Date: 09/22/2023

      We responded to our customer's concerns. To protect their privacy,we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

      Customer Answer

      Date: 10/02/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *************************



       

    • Initial Complaint

      Date:06/01/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had an unauthorized debit on my account that resulted in Chase allowing a Hotel in CA ( A place I have never been to as I have never been out of the state of FL ) to debit my acct leaving my account overdrawn over $400. I disputed the transaction with chase after speaking to the merchant, who advised me they could not assist me as they consider it a no-show versus an unauthorized transaction. The hotel was Luxe Blvd In California I spoke with five different associates there who stated it was a privately owned company and they would not issue a refund. Chase removed my temporary credit and I sent in proof from Expedia also from my bank account showing I have never left the state of Florida and I never authorized this transaction. They pulled my information through Expedia who also attempted to contact the merchant and have the funds returned. I just got off of the phone with a Chase supervisor in the claims department (Dave ) who hung up on me & stated they did not re-open the claim even with the evidence provided and at this time I am choosing to close my joint, credit , and college account with Chase I would like to have my funds returned for the transaction as I was not protected by an out-of-state unauthorized transaction alerted or informed I do not feel protected and have also informed other parties of this

      Business Response

      Date: 06/16/2023

      We responded to our customer’s concerns in our phone
      call on June 15, 2023. To protect our customer’s privacy, we are not
      providing you with the details of our resolution. Our customer may use their discretion
      in sharing our response directly with you. 

    JPMorgan Chase & Co. is NOT a BBB Accredited Business.

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