We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Bank

JPMorgan Chase & Co.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bank.

Important information

  • Customer Complaint:
    Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 5 complaints handled through our conciliation process.

Complaints

This profile includes complaints for JPMorgan Chase & Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

JPMorgan Chase & Co. has 2312 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 4,828 total complaints in the last 3 years.
    • 1,583 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/31/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      For this account **********, I should not be charged a monthly service fee. In my connected Chase accounts (this savings account and a Total Checking account ending in ****), I have over $10,889 in funds. I asked via Secure Message on Chase.com to be refunded for the following $5 charges on Sept 30, Oct 31, Nov 30, Dec 30, Jan 31, Feb 28, March 31, and April 28. I also suspect that I'll be charged another $5 on May 31. They refunded me for one and said that's all they could do. They also sent me the list of activities I need to do to not be charged the monthly service fee (one of those being a large enough balance in connected accounts) and I clearly meet the requirements so I don't understand why I'm still being charged. I am a loyal Chase banking and credit card customer, as I'm sure you can see. Thank you.

      Business Response

      Date: 07/05/2023

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

      Customer Answer

      Date: 07/11/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

       

      I have not received any response from the business, nor have I received a refund. Please clarify how the business says it contacted me, or please have the business provide a full refund which will fully satisfy my complaint. Alternatively, my next step would be to file a complaint with the *** ********** of ********* Services, *** Attorney General, and Consumer ********* Protection Bureau. Thank you. 

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *********************************




       

      Business Response

      Date: 07/25/2023

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

      Customer Answer

      Date: 07/26/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *********************************



       

    • Initial Complaint

      Date:05/31/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I filed a dispute with chase for a reimbursement i never received from *************************. The hotel charged me for an upgrade to a room I never received and was told I would be refunded for the extra $605.56. While filing a dispute, the chase representative insisted to dispute the amount of $616 which was not the accurate amount. I was given a provisional credit and then the credit was reversed. I have not received a refund from ************************************** withdrew the provisional credit for my reimbursement stating the transaction was authorized. I have sent my emails between myself and Hard Rock in order to appeal the decision of the reversal from chase. No resolution has been made and i am out a great loss of money and due to this my account is negative and in jeopardy of being closed on June 3rd, 2023. Im absolutely furious.

      Business Response

      Date: 06/05/2023

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

      Customer Answer

      Date: 06/07/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      The letter provided from the merchant clearly states that a deposit was not made when in fact i have provided proof that my hotel deposit was intiated with my ******* debit card. the remaining balance shows i was only suppose to pay the difference of $2,010.82. AGAIN, AT THE **** OF ARRIVAL AT THE RESORT, A ***** REPRESENTATIVE CHARGED ME FOR AN UPGRADE TO A ROOM AND THEN REALIZED THE ROOM WAS NOT AVAILABLE MY ENTIRE STAY, HE STATED THE ***** WOULD BE REIMBURSED ONTO MY ACCOUNT AND NEVER WAS. THE ***** TOOK WEEKS TO RESPOND LET ALONE RESOLVE MY ISSUE AND BY THEN I WENT AHEAD DEPENDING ON MY BANK TO ASSIST IN RETRIEVING MY ***** BACK. I HAVE MADE SEVERAL CALLS BACK AND FORTH, EMAILED, BETWEEN THE ***** AND CHASE AND NOW I AM OUT OF LOSS OF $600 AND MY ACCOUNT WAS CLOSED. I HAVE BEEN A CUSTOMER OF ******************** FOR MORE THAN 12 YEARS AND HAVE WENT TO ************************** TWO ****S BEFORE THIS BUT THIS IS ABSOLUTELY THE WORST CUSTOMER SERVICE I HAVE RECEIVED FROM BOTH PARTIES INVOLVED. I CAN PROVIDE ALL EMAILS I HAVE HAD BETWEEN MYSELF AND THE MERCHANT FOR YOUR REFERENCE.

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ***********************************




       

      Business Response

      Date: 06/26/2023

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:05/30/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Chase authorized numerous ACH payments after a negative balance, and continued to charge overdraft fees for every transaction, never notifying me in any way of the negative balance, the fees, or the approval of transactions despite a negative balance. I never signed up for this Overdraft Protection, and they refuse to refund 6 total overdraft fees they charged to me. They say they can only do 3 a year, but that is not an excuse to not fix their problem.

      Business Response

      Date: 06/12/2023

      We
      responded to our customer's concerns. To protect their privacy, we are not
      providing you with any details of our resolution. Our customer may use their
      discretion in sharing our response directly with you.

    • Initial Complaint

      Date:05/25/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Good morning,I was hacked about 1 month ago on ********** and fraudulent purchases were made on my debit card. I filed a dispute with Chase bank over these charges and after their investigation was complete they claimed the charges are valid. How could they be valid if I did not make it. There is no evidence that I made it and they are claiming there is. This is a go no go scenario, both cannot be true. Chase refuses to provide me with the evidence they claim is shows that I made the purchases. So I am to just eat the fraud and the bank gets to be the final arbiter with no proof? I am going to the police regarding this fraud as it is a crime what occurred and I am a victim. If the BBB complaint cannot resolve this with Chase bank I will engage in litigation over the principal of what injustice is taking place here. Ignore this complaint at your own financial risk. Those who have civil and criminal liability if I am not made whole will at some point face a ramification. Best Regards,*********************************.

      Business Response

      Date: 06/16/2023

      We responded to our customer's concerns by letter on **********. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:05/24/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 01/19/23 I created an account with chase in order to deposit a portion of my settlement check of $18,062.50. The next day 01/20/23 I was able to withdrawal $5,000. On 01/31/23 I was told that my account was closed due to chase not being able to verify my check. My check has been cleared and technically cashed already. This is how I was able to withdraw $5,000. For 4 months I've been going back and forth with my attorneys, chase, and issuer of check. The conclusion chase is the only one at fault and who holds the key to my funds. Chase refuses to release the money to me or back to the issuer because they "cannot verify with the issuer of the check", who happens to bank with chase. Chase refuses to call any numbers I forward them from the ***************** or the number printed right on the cashed check. They only verify through "their" system. It been 4 months and I've been homeless for 2, due to the eviction I received stemming from this situation. This whole ordeal has taking a toll on my mental health. Lastly, I can never open a chase account again. Account number ending in: ****

      Business Response

      Date: 06/14/2023

      We responded to our customers concerns in our phone call on June 14, 2023. To protect our customers privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you. 

    • Initial Complaint

      Date:05/24/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I opened an account advertised as a first Checking account for a child. The account is unable to be funded due to some issue with the product. This makes the product unusable as I cannot add funds to the childs account.Upon reporting this via phone calls and then a series of email exchanges, I have been told repeatedly that there is nothing wrong and continue to be given canned answers.I expect them to take the issue seriously and make good faith efforts to fix the problem. As is the product does not perform as advertised.

      Business Response

      Date: 06/06/2023

      We responded to our customers concerns in our phone call on June 6, 2023. To protect our customers privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you. 

      Customer Answer

      Date: 07/11/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *****************************



       

    • Initial Complaint

      Date:05/24/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, I called Chase Bank multiple times to update my phone number so that I can log into my online account and for some reason when I called 3-4 times to provide my new phone number they continue to leave the old phone number on my account and only add the new phone number as a secondary number. I have spoken to several representatives. The latest phone call was on 5/22/2023 and the representative advised me that she removed the old phone number (###-###-####) and replaced it with the new phone number (###-###-####). She said it would take 24 hours for me to be able to log into my account, however when I tried to login 2 days later the old phone number is still there. And before I sign in, Chase needs to confirm it's me by sending me a text, but the verification text is being sent to my old phone number because my old phone number is still listed on the account and for some reason NONE of the several representatives I spoke with know how to delete it or update it or change it or modify it or revise it. This is extremely frustrating especially when my other accounts (********* ***** ******* **e) updated my new phone number is 10 minutes without any issues. So instead of calling Chase for the 5th time and speaking to someone who's NOT going to update my phone number, I am hoping this complaint will be received by someone who knows how to update a phone number on an account. The last 4 digits of my accounts are: **** ***** ****** and **** ***** *******. My billing address is **** ******* *** *****, and my new phone number is ###-###-####.

      Business Response

      Date: 06/07/2023

      We responded to our customer's concerns. To
      protect their privacy, we are not providing you with any details of our
      resolution. Our customer may use their discretion in sharing our response
      directly with you.

    • Initial Complaint

      Date:05/22/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 9th I received a call that was from Chase Bank, my phone caller ID stated ******************** which is why I answered the phone. I was told that someone was attempting to use my card at a ********** in ******* and I told them that it was not me. While talking to the lady I was busy with my infant at the time so I was distracted more than I usually am, but she told me that in order for them to issue me a new card they would text me and I would need to provide the code to them that was sent to my phone. I did so not knowing that this would provide the thieves access to my account. Once I gave them the code they uploaded my card information to their phone and used it at an atm to withdraw $3000. I immediately called Chase to tell them about what happened, I shut down my accounts instantly and did everything I could to prevent them from having access the account. However, today I was informed that Chase would not be refunding my stolen money because they did not feel it was a fraud, even though when I tried to provide them with my police report they said it was not needed, I decided to take it into a branch today on my own. Also, the thieves conducted 30 transactions for $100 a piece, to me that screams fraud and Chase never tried to stop the transactions. My account has never been compromised like this, I go to the bank for my withdrawals and would never do 30 $100 withdrawals when I could easily just go into the bank for that type of transaction. No one from the fraud department ever called to ask me what happened even though I was calling almost everyday for an update, but since the thieves were near my home when this happened they said it had to be me. This is the most heartbreaking thing I have ever had to deal with, trying to get any assistance is the hardest thing ever and they pretty much blame me because I fell for this scam. I am simply looking for help getting ahold to someone who can help process this claim and refund my stolen cash.

      Business Response

      Date: 06/08/2023

      We responded to our customer's concerns by letter on **********. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:05/22/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been banging my head from pillar to post over the past couple of weeks begging for my money back from Chase, which they have taken from my account unlawfully. It is a decent sum of money ($2967.80) which they have removed from my Chase account without even letting me know. I pay my mortgage from this account and also needed that money to pay hospital bills for my ill mother. Nobody in Chase (all departments only accessable through the call centers, who have no clue what is happening in the real world) are constantly giving me the same answer that they will look into the case and someone will call me back. Nobody called me till date since 14 days now.

      I have been banking with Chase for many years now and did not expect to face this situation as a loyal customer.

      My earnest request to you is, could you please direct me to the right person who can give my money back? Nobody in Chase call centers is actually helping me. I have spoken to numerous people in all departments, i.e customer service, fraud, claims, ACH returns, escalations - they are entirely incompetent to do their job.

      Bottom line is I want my hard-earned money back - ASAP. Or else I shall have to take the help of a lawyer and in that case Chase will have to pay a larger sum to me to compensate for the inconvenience and harassment they have put me through.

      Business Response

      Date: 06/08/2023

      We
      responded to our customer's concerns. To protect their privacy, we are not
      providing you with any details of our resolution. Our customer may use their
      discretion in sharing our response directly with you.

    • Initial Complaint

      Date:05/22/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My chase bank account was hacked and several claims were filled. Once the money was deposited back to my account the hackers took the money. I contacted chase and reported it to the fraud department. I was told since chase returned the money once that I am responsible for paying the money back. Even with a chase representative noticing that my account was logged into from out of the country they're still saying I have to pay the money back. This is money that I already paid and don't have. Chase Bank should honor their zero liability fraud coverage.

      Business Response

      Date: 06/16/2023

      We responded to our customers concerns in our phone call on June 16, 2023. To protect our customers privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you. 

    JPMorgan Chase & Co. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.