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Business Profile

Bank

JPMorgan Chase & Co.

Headquarters

This business is NOT BBB Accredited.

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Important information

  • Customer Complaint:
    Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 5 complaints handled through our conciliation process.

Complaints

This profile includes complaints for JPMorgan Chase & Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 4,828 total complaints in the last 3 years.
    • 1,593 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/22/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 31st 2023, I closed my checking account with ******************** and chose to have the remaining balance ($1,182.04) sent to my address through a check. It has been close to 4 months and I still have not received my check. I have talked to Chase 4 times since I closed my account, and each time they have told me they will send a document that needs to be notarized in order to re-send the check, however the document never makes it. I have given them multiple addresses to send the document as well. I am writing this complaint because I have the right to have MY money and Chase has not given me other options to retain it. A simple wire transfer to my new bank account should suffice, but they have not given me that option since I chose to have the check sent through mail. I would gladly go to a Chase bank in-person, but I live in *********** and there is no Chase bank here.

      Business Response

      Date: 06/13/2023

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

      Customer Answer

      Date: 06/13/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *********************



       

    • Initial Complaint

      Date:05/19/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Chase Bank is letting Tilemax get money out of my account I told them not let them over draft my still doing I had my purse stolen by there place they wont let close my account.

      Business Response

      Date: 06/07/2023

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:05/18/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Chase Bank without notice decided to close my accounts. 2 Business accounts 1 credit card and a business credit line. Besides closing the account, they are holding on to my money. They said they have to mail a check. To this day I haven't received anything 15 days later. My business has no cash to operate and ACH payments are being returned like crazy. They said they mailed a letter informing me that they will be closing me which I hear from others its just a complete lie.They know how to get in touch with me when they want. I get emails and text so they aren't being honest when they say they mailed a letter. They are holding close to 250 thousand dollars.I want my accounts and credit card reopened. They closed the account May 2 2023 today is 05/17/2023. I called them on May 2nd and they said their decision was final. I heard they do this a lot of customers.

      Business Response

      Date: 07/20/2023

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:05/18/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I deposited cash on the irvine blvd chase atm on april 10th. So the first time I put the whole money (the amount is around 3900)dollar to the atm and the atm couldn't recognize. So I separate the money to deposit three times. The first two times the deposit was successed but when the third time i deposit it,there's 800 something dollar was stucked in the machine. And the atm screen shows it's technical issue and it let me to call some number. Then I went into the bank to ask help. The lady in the bank didn't go to the atm to check for me but she said her coworkers were tooking the money out behind the machine and she couldn't help we with anyting but if i call the claim department i will get my money back. So I did it and I do get a temporary credit for that amount. but then about one month after that, they took the temporary credit back and denied my claim because they didn't find any extra money. Then I filed another claim and required them to check the camera. Today I got the call, the lady of the chase claim department told me my claim was still denied. I asked her if they checked camera or not. She said she doesn't know but anyway they could not show me the video. I told her at least they need to check. She said ok. Then few hours later, the lady called me said the angle of the camera couldn't record the atm part, they couldn't see if I put money or not. I'm very angry and disappointed about that.

      Business Response

      Date: 06/01/2023

      We
      responded to our customer’s concerns in a letter dated June 1, 2023. To protect our customer’s privacy, we are
      not providing you with the details of our resolution. Our customer may use
      their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:05/17/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 4-25-2023 i made a mobile deposit of ********. At the time of the deposit, I didnt know that my account was in the process of being closed. The check was accepted by the bank and I was told it was on hold till 5/4 and after that I should receive a cashiers check. It is now 5/17/2023 and I still have no receipt of this check. *** called NUMEROUS times to figure out where the money is. It was cleared on my employers side, yet I still have nothing. Every-time I call no story is consistent. Ive heard its been returned to the bank and should be in there by 5/15 Ive heard youll get a check. Ive never done any banking with a regular bank but have always done a credit Union and now I see why

      Business Response

      Date: 06/13/2023

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:05/16/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sent money through Zelle as a gift to someone. Unfortunately I got a message that I had the wrong number. I sent confirmation to the person I gifted the money to but I am upset that Chase would not help me retrieve my money, i.e. if it was sent to the wrong person. I believe it went to the right person but staff members placed the blame on me that I authorized the payment and there was nothing they could do about it.

      It is upsetting that there is no way to resolve the problem if money is sent to the wrong person.

      Business Response

      Date: 05/25/2023

      We responded to our
      customer's concerns by letter on 5-25-2023. To protect our
      customer's privacy, we are not providing you with any details of our resolution.
      Our customer may use their discretion in sharing our response directly with
      you.

      Customer Answer

      Date: 06/06/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:


      [Your Answer Here]


       


      Although I received the bank’s letter the bank’s reply is not an adequate response to resolving my situation. To be honest I didn’t expect the bank to resolve my situation at all. Until laws and regulations are implemented to protect consumers the bank and all other banks will do what they do. 

      I assume the BBB would be able to close the complaint now. I wanted the complaint to be on file as being unresolved.


       


      In order for the BBB to appropriately process your response, you MUST answer the question above.




      Sincerely,



      ***** ***









       

    • Initial Complaint

      Date:05/11/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This problem began on April 14th 2023. I noticed three charges on my debit card that I didn't recognize using the Chase app on my phone. Two from a Target store and another at a Dollar General with both stores located in Columbus, Ohio. As you can see in my demographic info I live in a suburb of Cleveland, Ohio. I was not in Columbus that day nor did I use my phone to make those purchases. I contacted Chase customer service immediately to report these charges. This resulted in my debit card account being closed and I was issued a new debit card several days later. I received a letter from Chase yesterday stating that after their investigation they were unable to prove fraud and they were deducting the almost $400 from my account. I spoke with a claims department supervisor earlier today that stated the same thing and that there was nothing else they could do for me. I DID NOT incur those charges either in person or online. I am extremely upset that this bank that I have a been a customer of for many years can essentially steal my money and get away with it. I realize that hackers and scammers make the bank's job very difficult but that shouldn't allow the bank to take my money. I would be very grateful for any assistance with this matter. Thank you.

      Business Response

      Date: 05/23/2023

      We responded to our customer’s concerns in our phone
      call on May 22, 2023. To protect our customer’s privacy, we are not
      providing you with the details of our resolution. Our customer may use their discretion
      in sharing our response directly with you. 

      Customer Answer

      Date: 05/24/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:


      [Your Answer Here]


       Chase Bank alleges that I am responsible for the charges against my account on 4/14/23 at a Target store and a Dollar General store in Columbus, Ohio. I was not in Columbus that day and did not make those charges on my phone. I do not have any proof of these assertions except for my word of honor. The charges amount to approximately $346 that Chase Bank is essentially stealing from me. I'm a long-time customer and have no reason to deceive them or the BBB. If there is no positive resolution of this matter for me I will close my account at Chase and take my business elsewhere. It's very sad that this will not matter to Chase Bank in the least.


       


       


       


      In order for the BBB to appropriately process your response, you MUST answer the question above.




      Sincerely,



      ***** *****









       

      Business Response

      Date: 05/26/2023

      We responded to our customer’s concerns in our phone
      call on May 26, 2023. To protect our customer’s privacy, we are not
      providing you with the details of our resolution. Our customer may use their discretion
      in sharing our response directly with you. 

      Customer Answer

      Date: 06/13/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:


      [Your Answer Here]Chase Bank called and left messages stating that they would not reverse their decision to deduct the $346. Someone used my debit card information at a Target Store and a Dollar General store making purchases totaling the above mentioned amount. Chase's determination as I understand it is that I used my phone to make those purchases. It comes down to the fact that they don't believe a long-time customer's story and have stolen $346  from me just like the scammer did originally. My only recourse is to take my banking business elsewhere and to make sure I warn others away from Chase Bank which won't affect them in the least. Thank you for assistance.

       

       


       


       


       


       


      In order for the BBB to appropriately process your response, you MUST answer the question above.




      Sincerely,


      ***** *****









       

    • Initial Complaint

      Date:05/10/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My sister passed away on January 3, 2023. I have tried on several occasions to close her bank account as I am her only living relative and her estate was less that ********. The first time I went in I had a letter from the magistrate stating what i said above and that it has passed the 45 day waiting period. They told me Social Security had put a hold on the account. I called Social Security they said they did not. I went back the bank said the account was still on hold and gave no reason this time. It is less than ******* that is left and i don't know why they won't give it to me and close her account as requested,.

      Business Response

      Date: 06/09/2023

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:05/09/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I scheduled 3 payments to ***** ***** ****** **** **** over the past 11 months on June 15th, 2022, June 27th 2022 and January 6th 2023 using the Chase Bill Payer service. The amount sent totaled $474.51. Over this time, I assumed that the medical office received my payments while they assumed that I did not send any payments. Because there were multiple dates of service, I assumed that the new bill I received in January was for the later service dates. In reality, that bill was informing me that there was still an outstanding balance from the original billing. Several calls with the doctor’s office confirmed that no payment was received. Between 4/27 and 5/2, 2023, I contacted Chase bank twice. On the second call, I brought in the doctor's office accounts receivable department to participate in the call. Following this call there was agreement that Chase would investigate the issue and provide proof that funds were deposited into the payee's account. Instead, today I received a letter stating that they will not provide any refund to my account because the transactions are over 60 days old. This is not the proof of payment that Chase committed to providing. I confirmed that the payee was set up correctly and noticed two things. First is that any payment going to that address could only be sent electronically through the bill payer and second that there was an issue with this particular payee. There are two entries for them and one is for an invalid state. Perhaps this has caused an issue with payment. The payee information I entered and selected was correct and the payee account number was also correct. Chase has taken $474.51 of funds from my checking account and has not provided proof that they delivered on their service commitment. As a final note, Chases’ website has a hover message that reads, “We sent your payment, but your recipient may not have received it yet. Check with them to confirm.”

      Business Response

      Date: 05/25/2023

      We responded to our customers concerns in our phone call on May 24, 2023. To protect our customers privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you. 

      Customer Answer

      Date: 06/07/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Hello ********,


      Thank you for taking my call and my apologies for the delayed response.

      Chase initially replied after 3 days to confirm receipt of the complaint and to let me know they were working on it.

      Approximately two weeks after the complaint was filed I received a call back.  During that call, I was essentially told that there was no additional information to provide.  After prodding further, at the very end of the call the representative mentioned that there was a third party payment provider between Chase and the medical billing office.  That ******* name is InstaMed, which coincidentally is a JPMorgan *******.  However, had I not been persistent, I would not have received this information.  It took at least 20 minutes.

      With the InstaMed information, I was able to contact that ******* and after two phone calls, I was able to get the payment tracking information which included transaction number, merchant id, date, amount and authorization number.  I was able to take this back to the medical ****** and provide the proof of payments made.

      I believe this information should be available at our fingertips in the online banking proof of payment screen.   A customer shouldn't have to go to these lengths in order to provide actual proof a payment was deposited with the merchant account.

      While Chase did help, they were not forthcoming and it took going to the BBB to help get something resolved that they could have resolved in one call.  I reject the fact that their initial letters said it was over 60 days since my payments were made and they would not assist.  Ultimately, I accept their response, but I'm not at all happy with my experience and it gives me pause to consider using their payment services any further.

      Thank you,
      *****


      Sincerely,

      *********************



       


    • Initial Complaint

      Date:05/08/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So we made an order from a company called chicme. We were charged 239.57 from this company and we never even received a confirmation email nor shipping information. Yet the merchant somehow says otherwise. We have banked with chase for years and years now and it is absolutely ridiculous to be treated in such a manner. Nothing but rude and unprofessional people on the phone leading no where. We were told from chase that the merchant has supplied evidence that we received the items, witch is false. We have no received anything from the company chicme and anything saying otherwise is fraudulent! We would like to resolve this and get our money back.

      Business Response

      Date: 05/31/2023

      We responded to our customer’s concerns in our phone
      call on May 31, 2023. To protect our customer’s privacy, we are not
      providing you with the details of our resolution. Our customer may use their discretion
      in sharing our response directly with you. 

    JPMorgan Chase & Co. is NOT a BBB Accredited Business.

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