Business Profile

Bank

JPMorgan Chase & Co.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bank.

Important information

Customer Complaint:
Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 5 complaints handled through our conciliation process.

Complaints

This profile includes complaints for JPMorgan Chase & Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

4,830 total complaints in the last 3 years.
1,589 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/22/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I filed a chargeback for a refund that I never received from BUYBUY Baby and they concluded that it was valid. I am out of ****** because Chase refused to conduct a proper investigation. I have emails to prove that BUY BUY BABY promise to provide and refund and it has been almost 4 months without resolution. I am planning to switch to another bank that honestly cares about their clients money and protects them against unethical businesses such as this one.
Business Response
Date: 11/18/2024
We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Customer Answer
Date: 11/19/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

******** ******
Initial Complaint
Date:10/21/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Today (Thursday, October 17th, 2024) I was hit with three separate Overdraft Charges each at $34. I have Chase's Overdraft Assistance on, which allows me to purchase items without having all the money in my account so long as I pay it back. One of the rules is that you will not be charged an overdraft fee so long as your account does not go below $-50. My balance yesterday was $-102. My direct deposit was supposed to hit that morning, but it was delayed until the next day. I quickly noticed this and decided to Zelle $60 dollars from my external Discover account to my ******************** account to get my balance to $-42, which would then be covered by my direct deposit the next day. I've done this before successfully and the $-50 rule has always been respected.This Zelle transfer between my accounts has ALWAYS been instant. Every single time (out of the dozens of times) that I have used Zelle between these accounts, the money arrives the same second. However, it just so happens that this time, when I attempted to send $60 to cover the balance, the transaction got caught in the "Pending," and unbeknownst to me, the balance hadn't dropped. So, this morning, when I checked on my account, ******************** had hit me with three overdraft fees for a total of $102, as the balance was still at $-102, and not $-42. I had emails, transaction times, and a literal pending charge that all proved that this was nothing but a small error, and so I called confident that I would be exempt from these charges. To my surprise, Chase representatives did absolutely nothing to help me. Although they confirmed that the $60 were put into pending the day prior, BEFORE the fees, they said they couldn't help. I then spoke to a supervisor who was super condescending and rude, and who told me to not complain to her and to hang up and try with a different supervisor. This seems incredibly immoral as it looks like Chase deliberately held the money to charge me with fees and the representatives didn't try to help.
Business Response
Date: 10/31/2024
We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Initial Complaint
Date:10/21/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I checked my Chase bank statement and thought that unauthorized funds had been taken out of my checking account. I contacted ******************** Bank to dispute what I thought at the time were withdrawals due to fraudulent activity. I didn't know at the time **************** was the same as Cash app, as it appeared on my bank statemen as San Francisco Ca. After I contacted Chase and explained the activities. They opened an investigation. Later the same day I realized I'd made a mistake after studying the errors. Due to cash app charging a fee on instant cash out the amount was slightly different than what was deposited in my Chase account. What I thought were withdrawals from a scammer turned out to be deposits made into my account via Cash app. After realizing my mistake, I immediately contacted chase to inform them of the matter. Instead of Chase cancelling the investigation they reversed the transactions which led to the deposits being removed from my account. I disputed this new issue with Chase, and they explained they had then sent the funds to Cash app, and they would be deposited into the Cash app account. By ******************** reversing all San Francisco Ca/ Cash app inquiries on my Chase bank statement this also led to a reverse of deposits I made in two accounts. Dates and Activities August 28, 2024 First contacted Chase regarding fraud August 28, 2024 Contacted Chase 2nd time to due to the mistaken fraud report August 28, 2024 reverse transactions by Chase:Reverse: Withdrawal Amounts $19.64, $29.48, $393.00, $196.50 Reverse: Deposit amounts $25.00, $62.00 After chase told me multiple times, they returned the funds to my Cash app account, I have yet to receive those funds. After contacting Cash app multiple times, they state they have not received funds from Chase. At one point Cash app stated they wanted proof of the funds sent from Chase. I retrieved documentation from Chase bank and sent it to Cash app. Cash app stated once again there were no funds. I am frustrated.
Business Response
Date: 10/30/2024
We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Customer Answer
Date: 11/12/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
They have not returned my funds from cash app and have closed my complaint.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*********************

Business Response
Date: 12/18/2024
We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Customer Answer
Date: 01/03/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*********************
Initial Complaint
Date:10/17/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This incident occurred 09/21/2024 I completed a direct deposit form requesting where my deposits should go as I was told from the business and also reached out I have not received my deposits and need answer to why and how to reach corporate support.
Business Response
Date: 10/24/2024
We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Customer Answer
Date: 10/28/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

My name is ***** ****** I am an entrepreneur ceo of ******** my online business is a retail of sales clothing and all other brands. My company is also affiliated with ******************
Apparel company that provides worldwide services and banks with **** ******. *** sent my direct deposit form to your company to receive my funds. I have not received any funds or any information regarding my account balance alerting if your company has processed my deposits.

Sincerely,

***** ******

Business Response
Date: 10/31/2024
We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Initial Complaint
Date:10/17/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Sept 16, 2024, my client paid me $5,123.25 via a Amex into my Chase account. I received an emailed receipt from ************************ month later, that money had still not been deposited into my account. I called the help desk where I was informed:- ************* portion of that account had been closed without my authorization, at unknown time.- The $5123.25 was "frozen" for 120 days.- Chase confirmed that they never sent an email or any communication to me of that effect.- Chase claimed that it was "impossible" for them to call me in 120 days to remind me of this "frozen" money. It remained my sole responsibility to claim it.- When asked what would happen to my business' money if I did not call back, no explanation was given.- When asked what interest would be paid for unauthorized holding of $5,123.25, Chase claimed that was impossible.- When asked to be escalated, no senior member was "available." The "only" option was to agree to receive a call back in ***** hours.- When asked to receive a report of this call, Chase informed me that that was impossible. Their systems "only worked internally".- When asked to receive a ticket number or an incident number for the call, Chase informed me that no such number or identification system existed. The only way offered for me to retrieve this call was by the agent's name (******) and her time stamp (3:26, "her time").
Business Response
Date: 11/15/2024
We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Initial Complaint
Date:10/16/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
As of today Oct 15 I am once again trolled and harassed by Chase bank. Chase bank has called me twice and texted me saying there is fraud on my account, and they gave me a large dollar amount exceeding $10,000. It is a number which I also do see on one of my accounts, so this is a highly urgent matter. However, Chase often uses the presence or even the accusation of fraud against consumers to cause them the maximum distress and wastage of time possible, such as by not telling customers which account it is taking place in or why Chase is saying it is fraud, or if the transaction has already gone through or not. When I called Chase about this matter, I was made to give various points to the business line *** I spoke to, who then transferred me to someone else who accused me of not providing any information and accused me of calling her when in fact I was transferred to her. No one at Chase who I spoke to gave me any information that I asked for about the fraud or alleged fraud against my account and funds. Whenever any cybercriminal, check washer, or other fraud hits my account, there is about a 50/50 shot that Chase will help the criminals waste as much of my time as possible.The last four digits of the business account in question is ****. For security reasons I am unable to declare the full account and routing numbers here at this time. D
Customer Answer
Date: 11/10/2024
At this time, I have been contacted directly by JPMorgan Chase & Co. regarding complaint ID ********, however my complaint has NOT been resolved because:
[Chase bank didnt want to discuss anything that happened, they are taking pride in being difficult, weve been subject to such behavior from Chase from a long time and chase refuses to cooperate with us.]

In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
******* ******
Business Response
Date: 11/14/2024
We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Customer Answer
Date: 11/27/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and my complaint has NOT been resolved because:

[Chase bank as of today is once again refusing to let me perform a chargeback of the illegal fraudulent charge and even disconnected the call on me. Chase is assisting criminals. Chase is feeding criminals at my expense.]
The BBB hasn't resolved this issue yet.

Sincerely,

******* ******

Business Response
Date: 12/31/2024
We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Initial Complaint
Date:10/16/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
stayed in the hotel for only 1 night.The hotel was in terrible condition and situation and for the health concern I had no alternative but to leave the premises. I had insurance on refund.Expedia took no responsibility nor the hotel or chase bank.Ive called room service to clean the bathroom and right after the bathroom flushing stopped working and every time we used had the same issue even if they fixed it. Nighttime using bathroom was horrible due to the same problem.Please take into consideration my reasons for being dissatisfied with the hotel and issue refund before I desputed with my bank for further investigation.Feel free to contact my for any further details.
Business Response
Date: 10/17/2024
We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Initial Complaint
Date:10/15/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This letter serves as a formal and final demand for the proper handling of my fraud claim before I escalate this matter to local authorities and pursue legal action. The manner in which my recent claim was investigated and summarily denied is deeply concerning and raises serious questions about the integrity of the process followed.Despite my prompt reporting of both my lost wallet and device, including my ******************** card with the PIN written on the back, my fraud claim was dismissed within a few hours, without a thorough investigation. This decision seems to have been made based on the recovery of my ******* account, an issue resolved only due to ******** own fraud investigations. Since this incident, ten unauthorized transactions totaling $6,000 were made on my account, yet only a limited number of these were negligently reviewed, based solely on assumptions rather than an exhaustive examination of the facts.Furthermore, I have repeatedly requested the full documentation and records related to this case, all of which have been improperly withheld. Chases refusal to provide this critical information, coupled with the premature denial of my claim, strongly suggests that the decision was made without obtaining crucial evidence from the merchants involved, nor was there any attempt to ensure that due diligence was observed.I was informed that the decision is final and that the dispute cannot be reopenedthis is in direct contradiction to the consumer rights guaranteed to victims of fraud under applicable laws. This lack of transparency and disregard for due process is unacceptable.This is now my second demand for a proper investigation into this matter. Should I continue to encounter resistance or inaction, I will be left with no alternative but to escalate this issue through legal channels and report this case to the appropriate regulatory authorities.I trust you understand the seriousness of this matter and will take immediate corrective action.
Business Response
Date: 10/24/2024
We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Customer Answer
Date: 10/25/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*** ****
Initial Complaint
Date:10/15/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to express my frustration regarding an unresolved issue with my account. On October 12, 2024, a check deposited into my account was verified by Chase, and I was informed that the funds had been received. However, as of today, the funds are still not available in my account.I have fulfilled all necessary steps, and there appears to be no legitimate reason for this delay in releasing my money. I rely on timely access to these funds and expected better from a bank I trust with my financial matters.Please address this issue as soon as possible. I would like an explanation for the delay and immediate release of the funds to avoid further inconvenience.Thank you for your prompt attention to this matter.
Business Response
Date: 10/16/2024
We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Initial Complaint
Date:10/14/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Chase denied me credit and deducted over 1000 dollars from my account with no appeal
Business Response
Date: 11/04/2024
We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you....

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Important information

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

JPMorgan Chase & Co. is NOT a BBB Accredited Business.