Complaints

This profile includes complaints for JPMorgan Chase & Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  JPMorgan Chase & Co.

  270 Park Ave New York, NY 10017-2014

• 

  Chase Bank

  1629 Leonard St NW Grand Rapids, MI 49504-3949

• 

  JP Morgan Chase Bank

  5209 Wren Ave El Paso, TX 79924

• 

  JPMorgan Chase & Co.

  P.O. Box 12130 Lexington, KY 40580

• 

  JPMorgan Chase & Co.

  12349 Industriplex Boulevard Baton Rouge, LA 70809

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the 22nd of February around 10:43am I made a deposit at a chase atm for a total of 1700. However the atm took my money and printed out only a receipt saying to call into chase. I called in instantly and was told I would be given my credit in 1-2 business days. However now they are telling me 2 weeks when they were able to confirm the machine had malfunctioned. I have no access to my hard earned money for 2 weeks unable to pay bills NOThing. I am planning to close my chase accounts as soon as this is cleared up. The claim number is ***************

• Initial Complaint

  Date:02/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Chase auto loan - I fell behind on a few payments. Intended to call to correct the issue to bring the account current. Last payment was made November 30th 2022. Chase continued with car repo 2/82023. I called that evening to resolve the matter. I was told that I needed to pay approx 1400 to bring the account current and whatever repo fee that hadn't been determined yet and to call back the next day for the total of this other fee.
  
  2nd conversation, reiterated that I wanted to bring the account current and was told the same thing, to call back later in the day after the vender updated their records with the repo fee.
  
  3rd conversation I was told that I would have to pay the car in full to redeem it. I have requested call reviews due to the conflicting I formation they told me and escalated executive complaints. I have made daily, numerous requests to pay the amt due in full and the next 2 months payment in full along with auto pay as a good faith gesture to assure that the oversight/time management issue wouldn't happen again.
  
  Chase has refused to accept any gesture to reinstate my account due to being over 60days late on a payment.
  
  Further I have procured the funds to buy the car outright. When engaging with them they have provided me with the option of sending cashier's check.
  
  Further when I ask for the details of where I can get my car upon payment they provided me with a non working number.
  
  This is predatory behavior. They have continually been manipulative in their verbatim and have zero remorse for their customer. I don't know how chase auto continues to operate as an auto lender with practices like this.

  Business Response

  Date: 03/08/2023

  We responded to our customer's concerns by
  phone on March 7, 2023. To protect our customer's privacy, we are not
  providing you with a copy of any details of our resolution. Our customer may
  use their discretion in sharing our response directly
  with you.

• Initial Complaint

  Date:02/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/14/22 I was given a refund check of $255.37 for an overpayment on my auto lease of 1 month beyond the term of the lease. I had paid off the entire balance on the car, the amount that was given to me by chase auto at their request, instead of deducting the 255.37 that I had overpaid because I was told it would delay or hinder my ability to have the car purchase transaction processed properly.
  I cashed the check on May 2, 2022 with chase bank.
  On 7/12/22 chase bank removed the amount for the check, $255.37, from my account and $12 fee for check reversal with reason, "refer to maker".
  Subsequent calls with both chase and chase auto both always told me it was the other that was to blame, and that they couldn't do anything for me. Chase auto said the account was closed and balance was $0, that they can't issue me a new check because they see that the check was cashed. They say they know nothing about why that check would be returned, that the check should be fine, and that I need to fix this by talking to chase bank.
  Chase bank says the check was returned because of insufficient funds and that only chase auto can fix this by issuing a new check.
  I have spent many hours speaking with 2 chase auto representatives and 5+ chase bank representatives without any solution or a successful investigation to find out where in chase bank or chase auto the money has gone.

  Business Response

  Date: 03/09/2023

  We responded to our customer’s concerns in our phone
  call on March 8, 2023. To protect our customer’s privacy, we are not
  providing you with the details of our resolution. Our customer may use their discretion
  in sharing our response directly with you.

• Initial Complaint

  Date:02/23/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,
  
  I am writing to bring to your attention an issue that I have been experiencing with Chase Bank. As a long-time customer of the bank, I have always trusted their services and relied on them to provide me with a reliable banking experience. Unfortunately, this has not been the case recently.
  
  On several occasions, I have been charged excessive overdraft fees by Chase Bank, even though I have not authorized any transactions that would result in such fees. When I reached out to the bank's customer service representatives to inquire about these charges and request a refund, I was met with no response.
  
  Despite my repeated attempts to contact the bank and resolve this issue, nothing has been done on Chase's side to help me with my situation. As a result, I have accrued over $500 in overdraft fees that I am unable to pay at this time.
  
  I understand that I have a responsibility to manage my account to avoid overdraft fees, but I believe that Chase Bank has charged me unfairly and without my consent. I am therefore requesting that the Better Business Bureau investigate this matter and help me to find a fair and reasonable resolution.
  
  Thank you for your attention to this matter.i can be contacted at 3015479690
  
  Sincerely,
  
  bamidele olanlesi-abraham

  Business Response

  Date: 02/27/2023

  We responded to our customer's concerns by phone
  on February 27, 2023. To protect our customer's privacy, we are not
  providing you with a copy of any details of our resolution. Our customer
  may use their discretion in sharing our response directly with you.

  Customer Answer

  Date: 03/01/2023

  Better Business Bureau:it seems the department my claim went to was for personal checking and the account i open this on was on the behalf a Bussiness account is there a way to open a business account complaint. 
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  
  
  Sincerely,
  
  
  
  ******** ****************
  
  
  
  
  
  
  
   
  
  
  

• Initial Complaint

  Date:02/22/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/2/22, I performed a transfer of $1364 from my Chase Debit card to my PayPal debit card. Chase denied the transaction. Then Chase sent me an email asking me if it was in fact me asking for the transfer. I replied yes. I go back to PayPal to complete the transfer and I tried 3 times, and all 3 times were declined/denied. By now Chase had sent PayPal the funds because I approved the transfer through the email. I never received the money from PayPal. I have been going back and forth with both parties for 3 weeks and each is blaming the other. PayPal is saying they never received the money because the transfer was declined each time and Chase says they sent the money. I have since filed a complaint with the BBB against PayPal and they are still declining to take fault in the matter. I am now filing a complaint against Chase for recovery of the funds. I will upload PayPal's response to the complaint.

  Business Response

  Date: 04/05/2023

  We responded to our customer's concerns in our phone call on April 4, 2023.To protect our customer's privacy, we are not providing you with any details of our conversation. Our customer may use their discretion in sharing our response directly with you.

  Customer Answer

  Date: 04/07/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *****************************
  
  
  
   
  Not a total satisfactory resolution, but I am happy they were able to supply me with more information on the transaction at hand to go back to PayPal and use in my efforts to obtain the funds that I'm missing.

• Initial Complaint

  Date:02/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I, *************************, purchased a new car in October and sold my previous vehicle to a dealership (Chase financed my vehicle that was sold). Chase received the final payment (from the dealership), and then an over-payment (November) from my auto-draft that was setup (my bank account) for approx $800.00. Chase has yet to send my over-payment check, for the amount of approx. $800.00. I've called four times and each time Chase stated that they've sent the check (confirmed it was not cashed). This issue has not been resolved for over 4 months. I am seeking, simply, that the over payment is; 1) deposited to my bank account or 2) I am able to go into a local Chase branch and receive the funds or 3) Chase credits my Credit Card account (I have an active Chase CC) for the over payment amount.

  Business Response

  Date: 03/02/2023

  We responded to our customer's concerns by phone on March 2, 2023. To protect our customer's privacy, we are not providing you with a copy of any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:02/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 2022 I was pulled for for expired registration. Went to go renew with my lean release from Chase, was unable to do so. Chase never switched the account from lease to finance. I requested a duplicate title, was told I wouldn’t need one, DMV said otherwise when I went back. I then requested POA paperwork from supervisor, was assured I would receive it. A few weeks later I called to check the status of that, was told they ordered a duplicate title, this was in end of September. I called a few weeks later to check on that, on Oct 15th they had mailed my duplicate title to the wrong address after I had confirmed multiple times from June until October. Chase then had to request a duplicate title again. It took over a month and a half for them to send the request to DMV. The week is December 26th I called to check in the status, I was told they JUST sent the request and check to Trenton NJ DMV and I would have to wait another 4-6 weeks. I called again in the end of January to update my address and check the status, it was still processing but on schedule. I then called 2/20 and was told on 2/15 the request was denied due to incorrect paperwork. I called again today and Chase told me that they have expedite the request, it will be sent out HOPEFULLY earlier then March 28th and then I will have to wait another 4-6 weeks. This will bring me to a year of requesting a document that should have been sent to me back in 2021 when my car was paid off. I have also asked for corporate number they have told me they cannot provide and I asked for them to set up a claim number so I get a rental and they said I have to send it a request. I am looking for a paid rental with my new last name, (they still have my old name on file) until Chase can get all their ducks in a row and actually do what should have been done years ago.

  Business Response

  Date: 03/02/2023

  We responded to our customer's concerns by
  phone on March 2, 2023. To protect our customer's privacy, we are not
  providing you with a copy of any details of our resolution. Our customer may
  use their discretion in sharing our response directly
  with you.

• Initial Complaint

  Date:02/21/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased multiple items on a site called “********” for the first time back in December for $505. It’s a company in China and I ordered UPS shipping and it was suppose to arrive in a few days. It took up to two weeks for the package to finally be in my city . I waited and waited and then the day it was suppose to arrive I never received what I was suppose to get. ALL MY ITEMS IN THAT BOX WAS GONE. I contacted the merchant to see what's up and one of you guys clearly stated "to wait because the status can be marked as delivered when it wasn't" | was told to wait and it's been days after and I still didn't get my package. I CONTACTED MULTIPLE TIMES EVER SINCE THIS INCIDENT AND NO ONE HELPED ME. I eventually filed a dispute with my Chase and a police report to get backup. I've been in contact with UPS and law enforcement for the past 2 months. UPS told me the package was either lost or stolen. I don't know who to believe but law enforcement are still investigating it because there was so much valuable items in that one box and it's all gone. I emailed them constantly and none of my emails went through for the past 2 months and it's frustrating that I have to keep contacting to keep a resolution. Then all of a sudden Chase resulted the claim in their favor because the “purchase was authorized” I CLEARLY TOLD CHASE IT WAS AUTHORIZED AND NOT FRAUDULENT. I JUST DIDN’T RECEIVE THE SERVICE I ORDERED FROM THIS SCAM COMPANY CALLED ********. I ordered shoes from them too and they never shipped it out and it’s been two months. I’m just hoping anyone and I mean anyone that can please reach out to me as soon as possible and help me. I’m a valued Chase member and I don’t have money as it is to be paying back for something I don’t even have. My Chase email is ******************* Acc Number: ********* . Thank you.

  Business Response

  Date: 02/27/2023

  We responded to our
  customer's concerns by letter on February 27, 2023. To protect our customer's privacy, we are not
  providing you with any details of our resolution. Our customer may use their
  discretion in sharing our response directly with you.

• Initial Complaint

  Date:02/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******** has charged my chase account ****** i did not authorize this charge.

  Business Response

  Date: 03/06/2023

  We responded to our customers concerns in our phone call on March 6, 2023. To protect our customers privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.

  Customer Answer

  Date: 03/16/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   response does not resolve matter as best i can see according to my account and considering the mmessage left to the best of my understanding is not related to my concern of the claim

  to the best of my knowledge according to purchase transactions and as i mentioned before **** s response for refund was negative so claim was put in to bank

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Customer Answer

  Date: 04/03/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   cannot really see this message that well do to still on going vision problem,i know i am confused about phone message so therefore reject ,words i am typing are dissappearing don'tfeel up to retyping all sorry due to medicalproblemsstill trying to work on getting this matter resoled.i do need copy of original claim from bank.thank you

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Business Response

  Date: 04/17/2023

  We responded to our customer's concerns by letter on *********. To protect our customer's privacy,we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:02/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is regarding 3 different disputes I filed with Chase in which Chase settled with the merchant. The first is a $184.48 debit on 10/12/2022 from ********************** ************ This debit was fraud and the card was NOT in my possession at the time of the debit. I know nothing of this charge. I lost my wallet the same day and filed a police report. Despite sending in the police report proving this was fraud Chase settled with the merchant. The second is a $16.07 debit on 11/11/2022 from **** **** ********** ************** This transaction was made by me but I returned the product and sent in proof of return to Chase. Despite this, they still settled with the merchant. The last one is a little confusing since Chase mostly settled in my favor. The debit is a $757.88 on 11/17/2022 from *********** ************ *** Chase settled in my favor for $658.77 because ******** issued a credit to my account in the amount of $99.11. While ******** did indeed issue a credit for this amount on my card this was for a different transaction. I signed up for a free trial of ******** **** *delivery services) and canceled the free trial before it expired. However, ******** charged me for the yearly fee of $99.11 for this free trial. I contacted ******** immediately and they refunded the free trial they had mistakenly charged me for. I’m unsure why Chase thought the two charges were connected, maybe because they’re from the same company, but they were two different charges. I no longer have access to this account since it was closed but they should be able to see it on their end. My former savings account is $45.66 in the negative when it should be $259.00 in the positive due to an Amtrak refund meaning Chase owes me money.

  Business Response

  Date: 03/06/2023

  We responded to our customers concerns in our phone call on March 6, 2023. To protect our customers privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.

  Customer Answer

  Date: 03/22/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  They are not helping me. They claim my police report isnt acceptable. They also are ignoring the proof that I was in ******** at the time the fraud occurred in *********. They told me to reach out to the merchant. The merchant isnt helping me either.  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Customer Answer

  Date: 06/20/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   No one responded to any of my concerns. They still havent refunded my money that I proved to be a fraudulent charge.

  Ty

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Business Response

  Date: 07/06/2023

  We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.