Complaints

This profile includes complaints for JPMorgan Chase & Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  JPMorgan Chase & Co.

  270 Park Ave New York, NY 10017-2014

• 

  JPMorgan Chase Bank, N.A.

  2 E Congress St Tucson, AZ 85701

• 

  JPMorgan Chase & Co.

  124 SW Adams St Ste 124 Peoria, IL 61602-2319

• 

  JPMorgan Chase & Co.

  4400 Ambassador Caffery Pkwy Lafayette, LA 70508

• 

  Bank One

  2910 Johnston Street Lafayette, LA 70503

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January 2022 we wrote a 700 dollar check which was correctly withdrawn and deposited with the counterparty. In July 2022 the exact same check was withdrawn from our account again. We contacted to Chase to issue a stop payment on the second, erroneous withdrawal. Chase, however, returned both check amounts (1400 total) to us at the expense of the counterparty. The counterparty began to harass us to return the original 700 dollars that was correctly owed and paid in January. At great effort, we attempted to get this error fixed by Chase (fearing that were we to settle with the counterparty again, Chase would just correct the error later). Chase (this was Jennifer with the complaints escalation department, case number **************) informed us that it was "too late" to correct the error in August 2022. We paid the counterparty directly to settle the balance owed at that time. Unsurprisingly, Chase was able to correct the error! In November of 2022 they took 700 dollars out of my account, despite my having already settled their error at their direction. I am, of course, having difficulty getting the counterparty to send the 700 dollars back to me, now that they owe me, instead of the other way around.

  Business Response

  Date: 03/14/2023

  We responded to our customer's concerns by phone on March 14, 2023. To protect our customer's privacy, we are not providing you with a copy of any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

  Customer Answer

  Date: 03/26/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

  I would like a written description of the conclusion of the case number I mentioned in my original complaint (the case from the July/August timeframe) and would like all communication to be in writing and through BBB.

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Business Response

  Date: 09/22/2023

  We responded to our customers concerns. We understand that our customer is not satisfied with our response, but without new information to review, our decision will not change

  Customer Answer

  Date: 10/02/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  See previous responses, Chases stance is incorrect and unacceptable.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

• Initial Complaint

  Date:02/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened a Chase checkings account and a savings account through a new account offer. Then I initiated a transfer from another bank account which I have been using to pay Chase credit cards in the past 5 years. 4 days later I found my savings account gone from all Chase app or online pages without any document. After a call which get transferred 7 times I was told the account was closed because the transfer was suspected as fraud and they closed my account immediately without any attempt to contact me. I was also told I need to go to a branch to open another savings account and the new account bonus cannot be offered.

  Business Response

  Date: 02/28/2023

  We responded to our customer’s concerns in our phone
  call on February 28,
  2023. To protect our customer’s privacy, we are not providing you with
  the details of our resolution. Our customer may use their discretion in sharing
  our response directly with you.

• Initial Complaint

  Date:02/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a checking account with Chase, which was a Private Client Checking account, together with my other checking and saving accounts, my monthly service fee was waived. About a year and half ago, my assigned banker told me I needed to deposit $250k to keep the private account. After telling her I will not do that to keep the private account, without explaining to me the details, fees and the nature of the new account, she converted my account to Premium checking ending ****. My account has been charged $25 each month since Sep 2021. With 2 charges refunded, I am wrongly charged $350 additional fees each month between Sep 2021 to Oct 2022. I went to the ********* branches in ********* ********, in Nov 2022, $25 was refunded. I talked to the manager, she called the customer service and filed a request for me to refund the fees. About a week later, someone called told me the case was reviewed and nothing can be done. Even after I repeated told them, NO PROPER DOCUMENTS nor EXPLANATATIONS were made when account was converted. I have enough balance between all accounts to not get charged a fee before my account was converted. I went to the Main st, ************ branch Feb 15 2023, $25 was refunded. The Banker said thats all she can do, but she will help get manager to help.I am still owed $300 from Chases wrongful service, I am seeking to get $300 back plus 3% interests.

  Business Response

  Date: 03/06/2023

  We responded to our customer's concerns by letter on **********. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:02/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I can't view any of my recent transactions in my app other than the last three and can't get a hold of anyone over the phone to resolve this issue.

  Business Response

  Date: 03/02/2023

  We responded to our customer’s concerns in our letter dated March 2, 2023. To protect our customer’s privacy, we are not providing you with the
  details of our resolution. Our customer may use their discretion in sharing our
  response directly with you.

  Customer Answer

  Date: 03/14/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
  

  
  

  I never received a letter

  
  

   

  
  

   

  
  

   

  
  

   

  
  

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  
  
  Sincerely,
  
  
  
  ******** *****
  
  
  
  
  
  
  
  
  
   
  

  Customer Answer

  Date: 03/21/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because

   

  Conversation did not occur ??

  
  

  [Your Answer Here]

  
  

   

  
  

   

  
  

   

  
  

   

  
  

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  
  
  Sincerely,
  
  
  
  ******** *****
   
  
  
  
  
  
  
  
   
  

  Business Response

  Date: 03/30/2023

  We responded to our
  customer's concerns by letter on March 30, 2023. To protect our customer's privacy, we are not
  providing you with any details of our resolution. Our customer may use their
  discretion in sharing our response directly with you.

• Initial Complaint

  Date:02/15/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother passed away in October of 2022. I am a beneficiary of her account. I went to a Chase branch in ******* and they told me that Social Security has her account on hold and it will be on hold until they take money out of her account that was not hers. I went back a few weeks later with her death certificate. They looked at her account again and told me that the hold is still active and they had another customer that have been waiting for almost three months. I didnt think anything of it. I went to the Social Security office on 2/13/2023 to see why it was taking so long to fix the banking account. I told them why I came in and they looked up my moms information to make sure she received her last deposit in October. I reassured it was in her account and they agreed when we started discussing why I came in. They insisted that I was told wrong information from the bank. That Social Security can not touch anybodys bank account or put a hold on their account. They said, what bank do you bank at? I told them Chase and they said Chase is the only bank that tells their customers this story. They will also ask for a form in which we do not have. So immediately I went to Chase in ********, ** and spoke with the bank manager on 2/13/2023. She said the bank has the account of hold because of the last payment of Social Security in case they would like all of the $1900 deposit that was put in my moms account in October of 2022. Or some of the payment. I insisted on keeping that hold but release the remaining money so I can pay her bills. They told me that it would not be done with no explanation. So Im now getting pass due notice, while they are collecting interest and holding my mothers account hostage. Please help because Im not getting anywhere with them.

  Business Response

  Date: 03/10/2023

  We responded to our customer's concerns by phone on March 10, 2023. To protect our customer's privacy, we are not providing you with a copy of any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

  Customer Answer

  Date: 03/15/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I received a voicemail from Chase Bank on March 10, 2023, saying they are in need of my Moms death certificate-which I have already provided to them back in October/November of 2022. Also they requested a letter from Social Security-which I have already met with someone in person at the Social Security office in ***********, *******, in February, 2023, and was informed that there is not a letter that they provide. After playing a bit of phone tag, the situation regarding my Moms checking account remains unsolved and I feel I am being locked out from being able to access the funds that as the beneficiary I should have access to. Please advise! This has been going on for nearly six months. 

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Business Response

  Date: 03/31/2023

  We responded to our customer's concerns in our phone call dated March 31, 2023. To protect our customer's privacy, we are not providing you with details of our resolution.Our customer may use their discretion in sharing our response directly with you.

  Customer Answer

  Date: 04/03/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  Date:02/14/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Chase has stolen money from me. I cancelled a flight in September of 2022 that was fully refundable. It is now February 2023 and no refund has been credited to my account. I have called 6+ times, their "supervisors" have claimed they would call me back about the status of my refund but none of them have. They continue to lie, they have stolen nearly **** from me.

  Customer Answer

  Date: 02/14/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************************
  
  
  
   
  
  

• Initial Complaint

  Date:02/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When we enrolled with 401K services back in 2021, a representation named ****** *******, went through the process with us stating that the eligibility would be 12 months for our employees. When I called in December 2022 to inquire about 1 staff that would have worked for 12 months by that time, I was suddenly informed that the eligibility is 3 months not 12, which I did not know an option exists. I contacted ****** and was told that he was promoted and no longer works with our account. So ****** **** stepped in and said she'd help, but came back and said it was mentioned in the recording 1 month later. I asked her for the recording and she became non responsive for another month now. It's only $300 for the plan to switch but I do not feel comfortable that I am paying on behalf of your employee's mistake. That also made me give out wrong information to our employees since the time we signed up with this. Please be responsible for your own mistake or show me proof that you did not make any mistake. Don't ghost me like this.

  Business Response

  Date: 02/23/2023

  We responded to our customer's concerns by phone
  on February 23, 2023. To protect our customer's privacy, we are not
  providing you with a copy of any details of our resolution. Our customer
  may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:02/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Chase Account No: **********
  - 8/3/2022 $50,000 Wire Transfer (Chase Case #: ****************)
  - 7/27/2022 $5,766.10 Wire Transfer (Chase Case#: ****************)
  - Chase Executive Complaint Case No: *****************
  I have filed multiple complaints with Chase in August 2022 using their Online Portal as instructed, November 2022 with their Branch, and January 2023 with their Executive Office.
  Chase refused to be responsible for the fraudulent transactions in above and they closed my account without warning,
  Until this day, Chase cannot give me an official response in writing of their findings and why they refused my fraud claims.

  Business Response

  Date: 03/01/2023

  We responded to our customer's concerns by email on 03/01/2023. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:02/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I disputed a charge made on my account for a service I never received. (December 8th) from styleseat fro $300 I was a false charge and a scam. Chase then reversed my charge back on January 8th saying it was my fault when it wasn’t . I would like a refund of my money back because it was fraud I wasn’t told I would be charged $300 for the service and I never even received said service.

  Business Response

  Date: 02/24/2023

  We responded to our customer's concerns by letter on February 24, 2023. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:02/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 19th, 2022 I received an email congratulating me on a new bank account with Chase. I called chase right away as I did not open an account. It was determined that an account was opened with my personal information and my in-laws address. I have not lived there in over 10 years. Chase refused to close the account at that point and required I filed a police report which I did. Over the course of a few months Chase continued to send the required paperwork to my in-laws address in TN and I live in SD. I called chase several times and told them my accurate address and they continued to send the info to the wrong address . After noting the account was closed, they sent a **** to my old address that indicated I received money and had not. Fast forward 3 weeks, a check was sent to my old address. There should have never been a check issued in my name as I did not open this account. Nor should there have been a **** issued. The account should have been closed on 12/19 per my request and this has drug out for nearly 3 months.

  Business Response

  Date: 02/27/2023

  We responded to our customer's concerns by phone on February 27, 2023. To protect our customer's privacy, we are not providing you with a copy of any details of our resolution. Our customer may use their discretion in sharing our response directly with you.