Complaints

This profile includes complaints for JPMorgan Chase & Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  JPMorgan Chase & Co.

  270 Park Ave New York, NY 10017-2014

• 

  J.P. Morgan Chase Bank

  712 Center Street New Iberia, LA 70560

• 

  J.P. Morgan Chase Bank

  2910 Johnston Street Lafayette, LA 70503

• 

  J.P. Morgan Chase Bank

  500 Charity Street Abbeville, LA 70510

• 

  Chase Bank

  151 19th Ave Moline, IL 61265-3752

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today i checked my account and it was in the red almost $2000.00,from a credit given to me for a purchase made on **** for $2500+.00,there was no warning that this money was to be taken out today,2-9-23 and the $583+ that was in my account was for a reversal credit given for $506.01 purchase amount thats taken now my account is in the red and totally messed up, chase dispute had no positive answers about this problem in my account,we got disconnected from our phone conversation about this serious matter and no one call me back so i send a secure message immediately about concern letting chase bank know we were disconnected and no one had called me back yet .Before i get a chance to call them back,i had other priority problems i was trying to take care of by phone at that time,but still no one call me back about this serious cituation.as of yet, was told by bank that **** was all of a sudden going to give me a refund now and were going to send me a label to return this item.All the claims i have had with chase and chase handling most of them in a professional manner by completeing claim then (example) ,seller at **** will request return of item. since claim was completed,my main concern is this item does'nt work as described or suppose to work.i want the claim to be completed by chase then item would be returned, ,i don't trust **** because they can just refund the bank as usual,who is acting in my behalf thru claim like it suppose to go.Something is not right,no mention from **** about this matter,they just all of a sudden in a matter of hours.I just want them to request refund from **** because claim was put in after no response of a proper response to my return request There is a lot more i can say.but i'll make it short now.thanks`,PLEASE TEXT OR CALL ME AT THIS TIME DUE TO ON GOING VISION MEDICAL WITH ******** AND *******

  Business Response

  Date: 03/15/2023

  We responded to our customer's concerns by phone on March 14, 2023. To protect our customer's privacy, we are not providing you with a copy of any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

  Customer Answer

  Date: 03/20/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The business contacted but they did not call about the correct complaint. They did not address the **** with ***** What I want them to tell if if **** has payed them back. Please have the business call me as my medical condition does not allow me to see well. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Customer Answer

  Date: 04/10/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The matter is still ongoing. Do not close the complaint

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Business Response

  Date: 05/23/2023

  We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:02/10/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am unable to pay off my credit card using the Chase Mobile banking app. I have updated the app to the latest version as of today 2/9/23. I am unable to transfer money from my chase savings account to my chase credit card. I have called and requested this issue to be fixed, but my request has been ignored.

  Business Response

  Date: 04/04/2023

  We responded to our customer’s concerns in our letter dated April 4, 2023. To protect our customer’s privacy, we are not providing you with the
  details of our resolution. Our customer may use their discretion in sharing our
  response directly with you.

• Initial Complaint

  Date:02/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother passed away a year and a half ago. My mother was a representee for my father's bank account at Chase Bank for his social security fixed income. The office of Social Security requested my father have a new representee and open a new account. I his daughter chose to be his new representee. I notified Chase bank of my mother's passing, and I informed them I needed to open a new account from the request of Social security. I took the death certificate opened the new account. The employee who opened the new account at the Chase ************************* said once the new account was opened we could withdraw or transfer the balance from old account to new account. But when I took my father to the bank to withdraw money from old account. I was told that he could not withdraw money because the old account was opened under a guardianship and that we needed a court order from a judge. I stated there was no guardianship and that my mother was a representee. I asked the employee at Chase to show me court documents showing a guardianship and they said nothing. I then went to a different Chase Bank in ******** and a very helpful employee by the name of ****** understood the situation. He contacted another department in Chase who were going to look into it. But ****** was unable to get a hold of anyone. I spoke to a supervisor at Social Security office and was told Chase needs to give my father his money. My father lives on a fixed income. I'm very dissatisfied with Chase. I have wasted alot of time trying to get this fixed. I hope BBB can help me.

  Business Response

  Date: 03/14/2023

  We responded to our customer by phone on March 14, 2023. Our customer is free to share our response with you.

• Initial Complaint

  Date:02/09/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have reached out to JPMCB AUTO FINANCE. They have disregard my complaint, have failed to respond and have failed to validate the alleged claim pursuant Fair Credit Reporting Act 15USC ?****, you are required by federal law to verify, through the physical verification of the original signed consumer contract, any and all accounts that you post on a credit report. Also, they are reporting inaccurate and incomplete credit information. I demand these late payments be removed from my credit report immediately. At no time I have I given consent for my information to be published and it is a violation against my privacy, which is aggravated identity theft. You also do not have any permissible purpose to furnish my personal information to any third party. Your company is in clear violation of the law. Under 15 USC ?****b - permissible purpose of consumer reports, THE *** CLEARLY STATES:a. IN GENERAL Subject to subsection (c) any consumer reporting agency may furnish a consumer report under the following circumstances and no other:(2) In accordance with the written instructions of the consumer to whom it relates.Did I give you written instructions to ************ account on my credit report?Furthermore, the FAIR CREDIT REPORTING ACT 15 USC ?****a(2)(a)(i) Exclusions from a consumer credit report clearly states:(2) EXCLUSIONS.-Except as provided in paragraph (3), the term "consumer report" does not include-A. Subject to section ****s-3 of this title, any-(i) report containing information solely as to transactions or experiences between the consumer and the person making the report;Delete the above late payments from my consumer report, this agency is in violation of 15 USC ?****.Failure to respond satisfactorily with deletion of the above referenced account, and send out a free copy of my report after the changes have been made will result in legal actions being taken against your company, for which I will also be seeking $ ***** per violation for:Defamation of Character (per se)Negligent Enablement of Identity Fraud Fair Debt Collections Practices Act 15 USC ?****g violations Fair Credit Reporting Act 15USC ?**** violations for willful noncompliance - ?616. Civil liability for willful noncompliance (15 U.S.C. ?****n)Account Number: **************

  Business Response

  Date: 02/10/2023

  We responded to our customers concerns with our letter dated February 10, 2023. To protect our customers privacy, we are not providing you with any details of our letter. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:02/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Dec. 14, 2022, someone pretended to be a tech support customer service and access to my phone. He wired $4882 from my Chase checking account ending with ****. I called Chase minutes after the wiring to request to stop it. I called multiple times on Dec 14 and the following days. Sent multiple secure messages as well. The first call was only a few minutes after the wire and there was a very good chance for Chase to contact the other bank and put a hold on the funds. I also asked for the destination bank account number so that I could call the other bank myself, but Chase would not tell me. No matter how urgent I sounded and no matter how worried I was, the customer service on the other end of the phone did not act effectively and immediately. I was told that they were going to first contact the other bank and put a hold on the funds and then go ahead with the process. The truth is, a slow report was filed, and no effort was made to try to hold the funds immediately. The only effort they made was to confirm that it's my fault to allow other people to access my phone.
  
  That was a very disappointing and upsetting experience. I request to get a refund for my loss.
  
  Thanks.

  Business Response

  Date: 02/15/2023

  We responded to our customer’s concerns in our phone
  call on February 13,
  2023. To protect our customer’s privacy, we are not providing you with
  the details of our resolution. Our customer may use their discretion in sharing
  our response directly with you.

• Initial Complaint

  Date:02/06/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was scammed by PayPal imposters that made me believe that charges and loans were being made against my PayPal account. Because of that, the scammers were able to make a wire transfer from one of my Chase accounts without me understanding what was going on. When I realized that I was being scammed, I reached out to Chase to let them know and try to reverse the transaction. Unfortunately, I was transferred from department to department with each Chase representative telling me it was a different department that would be able to help me. Not one Chase representative told me that if a customer is a victim of a scam that Chase won't help with it. I spent a week talking to many different Chase representatives and being on hold for quite a long time to finally find out today that Chase can't help with the issue. I have been a Chase customer for many years and feel the service I received after being scammed was reprehensible. It would be nice to at least get a small credit toward the money that was taken from my account but I mainly wanted the BBB and Chase know that I felt violated twice from the scammers and then Chase because of their inability to properly answer my questions and resolve the issue.

  Business Response

  Date: 02/21/2023

  We responded to our customer’s concerns in our phone
  call on February 17,
  2023. To protect our customer’s privacy, we are not providing you with
  the details of our resolution. Our customer may use their discretion in sharing
  our response directly with you.

• Initial Complaint

  Date:02/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had the same no fee saving account for over 10 years. I was told by my banker that I was grandfathered into the account, even though it was no longer offered to clients. Last month, Chase changed my account without my consent or knowledge and started to charge fees. I have repeatedly asked their customer service to revert my account back, letting them know the product change was not agreed to and the switch was not authorized. Their customer service department does not have the power to make the situation right. In an industry where my personal information is maintained by this company, it's dangerous that they would change my account without consent just to make a $5 service charge each month. Make me wonder what other account details have been compromised. I would not only like my account revert back, but I would also like proof that my personal and account information is being handled in a proper and secure way.

  Business Response

  Date: 02/10/2023

  We responded to our customers concerns in our phone call on February 10,2023. To protect our customers privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.

  Customer Answer

  Date: 02/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Chase switched over my account product from a no fee account (that I had for over 10 years and was told my banker that I was grandfathered into it) to a fee based account.  They made this change without my knowledge or consent.  They claim they sent a letter to me in September with the details. I did not receive the letter, nor did I ever consent to have my account changed. I have repeatedly asked them to switch my account back and they all claim they don't have the authority to do so. They do not seem to care about this BBB complaint, what can I do to make sure this stays on their record?  And what are next steps legally to get them to comply. I would think it would be illegal for them to make changes to my financial accounts without my consent and would like to explore further.

   

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************************
  
  
  
  
   
  

• Initial Complaint

  Date:02/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the second time chase has restricted my account with over $100,000 in it and I would like my account opened

  Business Response

  Date: 02/13/2023

  We responded to our customer’s concerns in our phone
  call on February 10,
  2023. To protect our customer’s privacy, we are not providing you with
  the details of our resolution. Our customer may use their discretion in sharing
  our response directly with you.

• Initial Complaint

  Date:02/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was ripped off by ******************* and then a fraudulent purchase on Amazon which made my account go negative. Chase at first agreed with me then gave my money back to the crooks. Then chase closed my bank account after I reported them to consumer affairs buero. Then my federal taxes went into my account and so the fraud charges dropped off and chase will not allow me to have my money. They know I missed my rent and have a sick cat. They are intentionally trying to make me homeless and kill my cat by h denying me my money. They wont even tell me why they closed my bank account to begin with they told me they would hold my money as long as they want and they dont have to tell me why. Crooked as can be.

  Business Response

  Date: 02/16/2023

  We responded to our customer's concerns by letter on 02/16/2023. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

  Customer Answer

  Date: 02/16/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: you have never sent me any letter in fact I never even got a letter when you decided to close my account. My cat died thanks to you withholding my money and you dont care at all. You are show ******* why we need banking regulation.

  [Your Answer Here]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Business Response

  Date: 03/14/2023

  We responded to our customer's concerns by letter on *********. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

  Customer Answer

  Date: 03/30/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Just because you legally can withhold someones money doesnt mean you should. You have no morals chase. I hope you go under. By the way I just got the 980$ check you had been withholding from me since January. Thanks Im glad you had all this money of mine. Literally that is your admission of guilt. The report I made of fraud was real and you had to pay me. And while you played games my cat died. You are sick people. All the things you see on movies about banks gone rouge are what your behavior resembles. I love how I also never got any of these letters you been sending me postmarked months ago as if Im stupid. You never sent these. And I am still planning to *** you for witholdibg my funds this long and letting my cat die. So see you in court.

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

• Initial Complaint

  Date:02/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 12, 2023, I went to a car wash to get my car washed. I, then got picked by a friend of mine to go see my grandmother who was suffering from ***** (after being vaccinated). We rushed to the hospital down the street to spend her last days with her. I then, went to pick up my car and dropped it home. I was so distraught that I was doing whatever I could to spend time with her. She ended up passing away. I isolated myself and went to the bank to handle finances that I needed to help with funeral arrangements. It was not a couple days after I've realized that money was being withdrawn from my account. Then I realized some bank cards were missing and most importantly my phone was not in my possession. The only thing that was in my possession was my laptop which was placed in the trunk. I proceed to go back to the car wash where my car was washed which is outside in a public place in a gas station parking lot. No one would take responsibility of my missing items. I immediately called Chase and filed a claim. That very same day I seen an unrecognizable app called Remotepc with other victims on it, which led me to believe these computers were also hacked. I saw a mouse pointer moving around my computer and a chatbox saying they had a problem with me. I immediately new what was wrong; I responded you took all my money; what is the problem? They never responded. I was in so much fear that I downloaded a VPN to protect future access to my computer and I also disconnected this app. Today, is February 3, 2023, and they denied my claim saying that my face was used to unlock the app on my phone. I was the one sending the money to God knows who. I filed a police report to investigate but was told identity theft, scams, and etc were hard to prove. I should contact my bank to recover funds. After speaking to representative, I felt like a laughingstock. I'm so embarrassed now they won, they took my money and get to keep it. I want my money reversed back from their account.

  Business Response

  Date: 02/21/2023

  We responded to our customers concerns in our phone call on February 21,2023. To protect our customers privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.