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Business Profile

Bank

JPMorgan Chase & Co.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bank.

Important information

  • Customer Complaint:
    Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 5 complaints handled through our conciliation process.

Complaints

This profile includes complaints for JPMorgan Chase & Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 4,825 total complaints in the last 3 years.
    • 1,597 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/20/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received 3 over draft fees. 1 for fraudulent activity. That they refused to investigate. Told me I was just out of the money. Then proceeded to tell me that they don't have any over draft protection program anyone can continue to take money even with with the account already over drawn. So essentially in theory fraudulent items could over ****s and they would do nothing to stop it and continue to just let it happen UNLESS you open a savings account.

      Business Response

      Date: 02/02/2023

      We responded to our customers concerns in our phone call on February 2, 2023. To protect our customers privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:01/19/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 17, 2023, The ****************** located at, ********************************************************************************, garnished my SSI, Social Security Supplemental Security Check. According, to federal and state government law, the ***************** violated "The Social Security Act 42, U.S.C. 407 which protects Social Security Benefits from assignment, levy or garnishment." I have reported and sent official complaints regarding ***************** violation of the Social Security Act 42, USC 407 to the following federal and state government agencies, ********************************************************************** of ********* Protection and Innovation, ********** Office of the Attorney General, ********** ********** of Consumer Affairs, Consumer ********* Protection Bureau, the Office of ********** Governor ***********************, Congress Woman *******************************, ********************************************************************************** I am waiting on replies from these government agencies, ***************** should never have taken my whole Social Security SSI Check without my knowledge. I am a blind 71-year-old elderly woman. I have no money at all for food, I have no money for my rent, no money for the bare necessities of life. My $2,000 dollar SSI check should be returned to me as soon as possible immediately put back into my account. ******************** Bank should not have allowed ***************** to steal my money out of my Chase Bank checking account. I want my money that ***************** stole to be put back into my Chase Bank checking Account immediately. I hope Chase Bank is willing to put my money back into my checking account. Because this is fraud on the part of *****************. I want to settle this serious matter amicably if possible.

      Business Response

      Date: 02/10/2023

      We responded to our customers concerns in our letter dated February 10, 2023. To protect our customers privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.

      Customer Answer

      Date: 02/13/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *******************************




       

      Customer Answer

      Date: 03/01/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

       I never receive any written response from Chase Bank.  I need a written response from Chase Bank.

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *******************************




       

      Business Response

      Date: 04/24/2023

      We responded to our customer's concerns by letter on 04/24/2023. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:01/18/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wallet was stolen and I immediately alerted Chase by calling customer service, reporting multiple fraudulent transactions, and putting flags on the account. The thief was able to very "my" identity with just the information on my driver's license, which ******************** knew they had, and was able to make withdrawals even though Chase knew about the fraudulent transaction and the theft. The thief was able to go to the same bank branch and make three withdrawals three days in a row, even after I went to that exact branch to alert them that a thief had been there with my driver's license. The branch and the customer service hotline made no effort to verify my identity with information that wasn't easily available on ****** or my stolen wallet. The theft was on 12/31/22 and the thief was able to make withdrawals on 1/17/23, after I had reported at least four fraudulent withdrawals and six fraudulent credit card transactions. The branch representatives and customer service representatives all gave me different information and instructions about whether my accounts were safe, and all of them turned out to be wrong.

      Business Response

      Date: 02/03/2023

      We responded to our customers concerns in our phone call on February 3, 2023. To protect our customers privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:01/18/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My identity was stolen in December. The thief forged a driver's license and withdrew $8000 from my three accounts at Chase Bank. As soon as I learned of the theft, I reported it to the police. I can provide the police report. However, based on the (forged) signature and ID, ******************** is holding me accountable for the money. I have done everything Chase Bank has asked for. My complaint is that Chase did not do a thorough investigation. They have not adequately considered the police report or viewed their own security camera footage that should show that I am not the customer withdrawing the money. (When I asked to view the footage, they told me they would not provide the camera footage without a subpoena.) I am asking for a thorough investigation and a full refund because Chase has failed to protect my account.

      Business Response

      Date: 02/02/2023

      We responded to our customers concerns in our phone call on February 2, 2023. To protect our customers privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:01/18/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I previously had a checking account with chase bank. I used this account for my real estate wholesaling business. I deposited a bank check from the closing of one of my properties that sold. Chase bank marked it as fraud because the check was made out to the land trust that had been created for that particular property. I provided all the information they requested and they have not released the funds or returned the check. This has been going on for the past 3 months. I deposited this check back in November 2022 and it’s going on February 2023. Chase bank makes it so you can’t directly speak with anyone that can resolve this. The manager at the bank turned me over to the fraud department directly where I made numerous attempts to get ahold of someone but can never be connected. My attorney who conducted the closing and created the land trust had reached out to the legal department and fraud department and we still have gotten no results. They are holding a check roughly around $33,000 and refuse to release the funds. At this point I’m looking for help anywhere I can get it. I find it ridiculous that they can hold my money for as long as they have, and I have no means to talk to anyone to resolve it. I will never bank with them again this is the worst customer service you could imagine.

      Business Response

      Date: 01/20/2023

      We responded to our customer’s concerns in our phone
      call on January 19, 2023. To protect our customer’s privacy, we are not
      providing you with the details of our resolution. Our customer may use their discretion
      in sharing our response directly with you.

    • Initial Complaint

      Date:01/18/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Chase Date of Transaction Oct 19 2022 - Living the dream - amount ******* Chase Transaction posted Nov 9 2022 - to living the dream - ******* Dec 20th - **** of America transaction posted to Merchant account - ******* Dec 23rd - **** of America - cancelled transaction - amount withdrawn Case #***************

      Business Response

      Date: 02/24/2023

      We responded to our customer's concerns by phone on February 23, 2023. To protect our customer's privacy, we are not providing you with a copy of any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

      Customer Answer

      Date: 03/13/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      Chase never reached out to me. Chase is unwilling to resolve the issue, and hasn't helped me with getting the amount refunded.

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *********************************




       

      Business Response

      Date: 03/21/2023

      We responded to our customers concerns in our letter dated March 21, 2023. To protect our customers privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:01/18/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I mailed 2 payments to Comenity AAA **** through online bill pay. The address was incorrect. The checks went to ***************** Chase Bank and were deposited into their account. Check number ******** in the amount of $287.86 and check number ******** in the amount of $3800.00. Comenity didn't receive my payments, Chase did. I need to get my money back from Chase asap. ********** said it could take up to 90 days for Chase to figure it out. I can't wait that long. I have called Chase, I went to a Chase bank filed claims and no one can help me.

      Business Response

      Date: 02/15/2023

      We responded to our customers concerns in our phone call on February 15,2023. To protect our customers privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:01/17/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Chase bank closed my checking account and I had my unemployment check direct deposited to this account. My unemployment check was direct deposited on to this account on the January 11, 2023. However, the account was already closed on January 9, 2023. I called Chase bank to inquire about the direct deposit on January 13, 2023 and the informed me that they failed to return the funds to the Texas Workforce Commission and saw all direct deposits as voluntary deposits and that they took upon themselves to take $200 from my deposit and make out a cashier’s check to me for the remaining amount. I told them that they had no right to decide this on themselves when the account was already closed and they should have returned the funds to the sender. They also said I would have to wait another 7 to 10 days to get my funds which would cause me to be in more financial distress and have additional late fees on bills.

      Business Response

      Date: 01/25/2023

      We responded to our customer’s concerns in our phone
      call on January 25, 2023. To protect our customer’s privacy, we are not
      providing you with the details of our resolution. Our customer may use their discretion
      in sharing our response directly with you.

    • Initial Complaint

      Date:01/17/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 12th, I made a one time payment to a company using my chase account. I then noticed that multiple payments had been taken out of my account for the same payment. I reached put to chase several times and they refused to help me. My finds are not in my account and it fraud but Chase isn't doing anything about it. I need my money to pay my bills and I don't have access to it because of this. It is very unfair.

      Business Response

      Date: 01/30/2023

      We responded to our customers concerns in our phone call on January 30, 2023. To protect our customers privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:01/13/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      7/9/22 My car was hit by a deer.
      7/12/22 ***** took the car back to the originating dealer for repairs.
      2020-Present There have been supply chain issues and the car has no repair ETA.
      7/15/22 ***** agrees to fix the car and pay for everything.
      10/18/22 Car is still not fixed and I call Chase to inform them of the situation. I provide information for ***** agent in case they need to call *****.
      10/28/22 Chase marks the damage at $10,810.63
      11/18/22 My lease ends and Chase sends an appraiser to value my car. Repairs still aren't complete and there is major damage remaining on the vehicle despite *****'s contractual obligations to pay for the damage.
      12/30/22 I get a bill from Chase for $12,332.80. I call Chase again and explain that I'm not paying that amount. I spoke to Todd. I was told on a recorded line that I don't need to pay and they will send me a final bill when my repairs are complete. Todd confirms my account is "noted" and has the information about the ***** claim.
      1/11/22 I received another bill from Chase for the aforementioned amount.
      1/12/23 I call Chase and speak to a rep. The rep tells me that I still owe the full amount. The rep confirmed all previous correspondence and notes on my account regarding ***** and their commitment to pay for the damages. I tell them I am disputing the bill. They refused to cease collection attempts.

      Business Response

      Date: 01/23/2023

      We responded to our customer's concerns in our
      letter dated January 23, 2023. To protect
      our customer's privacy, we are not providing you with a copy of our letter. Our customer may use their discretion in sharing
      our response directly with you.

      Customer Answer

      Date: 01/29/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:


      I have not received the alleged letter Chase sent me dated 1/23/2023. I did, receive spam marketing from them, so they definitely have my address.

       


       


       


       


       


      In order for the BBB to appropriately process your response, you MUST answer the question above.




      Sincerely,


      ***** *********









       

      Business Response

      Date: 02/10/2023

      We responded to our customer’s concerns in our phone
      call on February 10,
      2023. To protect our customer’s privacy, we are not providing you with
      the details of our resolution. Our customer may use their discretion in sharing
      our response directly with you.

      Customer Answer

      Date: 03/01/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.



      Sincerely,



      ***** *********







       


    JPMorgan Chase & Co. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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