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Business Profile

Bank

JPMorgan Chase & Co.

Headquarters

This business is NOT BBB Accredited.

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Important information

  • Customer Complaint:
    Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 5 complaints handled through our conciliation process.

Complaints

This profile includes complaints for JPMorgan Chase & Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 4,828 total complaints in the last 3 years.
    • 1,599 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/12/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We specifically contacted Chase Bank to tell them to NOT let any charges go through from Heartis FA as they had been charging for Assisted Living for two elderly people. Since the two elders were leaving the facility we asked that Heartis FA no longer be allowed to ACH the account. ********* has a reputation for horrible incompetent accounting methods and we suspected they would try to continue charging the account upon our departure to another assisted living facility. Hence, we contacted Chase in order to be proactive. We were assured there would be no problem and that our account would be protected by Chase. However, Chase allowed a large sum of money (over 7 k ) to be ACH to Heartis. The Chase customer service Private Client representatives were insulting. I encourage you to pull the tapes as they continued to place blame on us for the Chase mess up then wanted to merely "Dispute " the charges. Chase's behavior is less than professional in this regard and obviously takes the balances in our accounts frivolously. It saddens me that an 89 year old and a 92 year old disabled senior citizen is taken advantage of / abused by Chase. Perhaps the Americans with Disabilities Act does not allow for such abuse. I request a telephone conversation from upper management with leadership skills to assist in resolving this matter.

      Business Response

      Date: 02/24/2023

      We responded to our customers concerns in our letter dated February 7, 2023. To protect our customers privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:01/10/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a check from my work place, ********************, Canada's Finest Foods, since they messed up on my direct deposit. I deposited the check via mobile app, and a day later said that the check was on hold. I deposited the check on January 6, 2023, and the check was on hold until the January 18, 2023. When I called Chase, they said the reason was because my workplace bank, *************** and Trust, never got back to them to verify the information and was waiting on them to release the funds. So I went the same day and talked to my boss, who then immediately called up the accounting manager and asked them if they could speed up the process. The accounting manager then did some digging and said that they already verified the information and released the funds. They said that Chase had already approved and cashed the check. I called Chase the very next day, January 10, 2023, and asked them again why it was on hold for almost 2 weeks. They said that the check needed to be verified and the funds needed to be released. I told him that I already talked to the accounting manager at the *************** and Trust and that they already verified the information and released the funds. He then proceeded to tell me that this check was special and it needed to have special verification process. I then kept telling him that this was on Chase's end. He then said that the check looked like it would bounce and would not have enough funds and would go back to the company. I kept reminding him that the funds were already released. He kept on telling that this check was special and it needed special verification process and would automatically release on the 18th. I asked to speak to a manager and he refused saying that he was the one I charge of releasing the funds, and the manager would say the same thing. We were going back and forth for almost 10 mins. I got too frustrated and angry so I ended hanging up the phone before I lost my cool.

      Business Response

      Date: 01/19/2023

      We responded to our customers concerns in our phone call on January 18, 2023. To protect our customers privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:01/09/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We are subject of fraud on our bank account and I have spent 2 hours just now trying to get in touch with chase but there is no one attending the phones.

      1. The branch is not answering
      2. when I call the fraud line, it asks me so many questions that I never get through to speak to someone. I am sent in endless loops.
      3. When I call the main business line, same thing is happening. Just automated robot talking about 1099, and how I should a part of a survey for customer satisfaction.

      I want to report this fraud to chase but they have not given me any means to contact them.

      Just endless waiting on the phone and talking to an automated robot that leads me down a rabbit hole.

    • Initial Complaint

      Date:01/05/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bank with Chase and with Vystar CU. I went to Vystar to pay a bill and had run out of checks so I used my Chase debit card. I have used my debit card many times in the past to pay doctor's ****** electric ****** water ****** etc. My debit card is connected to my checking and savings accounts only, even though I have several chase credit cards. The bill was paid with my own cash, out of my checking account. A few days later I noticed a fee taken from my checking account for $51.78. I called Chase and was told it was for a Cash Advance. I never wanted a cash advance, nor was I told my card was being used for one. I would completely understand being charged for this if I used a credit card, but this was a debit card !!! THIS WAS MY OWN MONEY. HOW DO I TAKE A CASH ADVANCE FROM MY OWN MONEY ??? I DON'T. THIS IS A DEBIT, PERIOD. It is my money to spend, and Chase was NOT ADVANCING me ANYTHING. This makes absolutely no sense. Additionally, if I had to pay with cash, I would have walked to the *** that was 20 feet away from me, literally, before I would agree to this. I called Chase bank and they have REFUSED to refund this ridiculous fee. They did acknowledge that this was simply a "service fee" on their end, that they actually did no service for me, and the money came out of MY CHECKING FUNDS, but they were incredibly rude. They also stated that despite the fact that I have been a loyal customer to them for them for over 15 years, and I have a significant amount of money in my accounts with them, they would not issue a refund. THIS IS COMPLETELY UNACCEPTABLE TO ME. I WANT MY MONEY REFUNDED, AS I USED MY DEBIT CARD AND HAD MY OWN CASH IN THE ***** I WILL ACCEPT NOTHING LESS AS A RESOLUTION.

      Business Response

      Date: 01/09/2023

      We responded to our customers concerns in our phone call on January 9, 2023. To protect our customers privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:01/04/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bank put a hold on a check deposited. Called Fraud Department. Was told they had to actually speak to the person who wrote the actually check!
      I have been with Chase for almost 14 years and have never overdrawn the account a single penny!

      Business Response

      Date: 01/12/2023

      We responded to our customer’s concerns in our phone
      call on January 11, 2023. To protect our customer’s privacy, we are not
      providing you with the details of our resolution. Our customer may use their discretion
      in sharing our response directly with you.

    • Initial Complaint

      Date:01/04/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On the date of - 12 /20 / 2022 , I had put in an online application for an loan and on the date of 12 / 23/2022 , I received an phone call telling me that I have been approved for the loan and to go to the WALMART TO RECEIVE THE LOAN. I and my girlfriend went to the walmart and I did get the money , while we was in walmart we finished christmas shopping and while we was doing so I lost my wallet with all my ID & BANK CARDS IN IT , SO I CALLED THE CHASE BANK CUSTMER SERVICES AND ASKED THEM TO CLOSE MY CARDS THEY TOLD ME THAT THEY WOULD INSTEAD THEY CLAIMED THAT THEY INVESTIGATED THE CHECKS AND THAT THEY ((( "" HAVE "" RETURNED "" THE CHECKS BACK TO THE MERCHANT "" )) BUT IN THE PROCESS THEY ARE CLOSING MY ACCOUNT AND WILL BE MAILING ME MY MONEY AND I HAVE AN BALANCE OF - $$ 2, 387.90 CURRENTLY IN MY BANK ACCOUNT , THEY TOLD ME THAT I WILL BE GETTING AN CHECK IN THE MAIL , MY POWER HAS BEEN TURNED OFF , AND MY VWHICLES HAS BEEN REPOED AND MY LIGHTS IS OFF AND I HAVE HAD NO FOOD TO EAT SINCE THIS HAS BEEN GOINGB ON , I WAS TOLD THAT IF I GO TO THE BANK THAT I CAN AND WILL BE ABLE TO WITHDRAW SOME OF MY MONEY OUT ,, THE BANK IS AN HOUR DRIVE FROM WHERE I LIVE , HOWEVER I WENT ON TO MTHE BANK JUST TO BE TOLD BY BANK REPRESENTATIVES THAT I CAN'T GET ANY MONEY UNLESS THEY PIUT AN NOTE ON MY ACCOUNT SAYING HOW MUCH I CAN GET AND WHEN , THEN I AM TOLD THAT I CAN'T GET ANYTHING UNTIL THEY HAVE OFFICIALLY CLOSED MY ACCOUNT. BECAUSE OF THIS I CAN'T EVEN GET MY PAYROLL DIRCET DEPOSIT CHECK FROM THE MANUFACTORY JOB THAT I HAVE ,,, I HAVE HAD MONEY TO BE STOLE OUT OF MY BANK ACCOUNT AS BANK REPRESENTATIVE WATCHED AND DID NOT EVEN CALL ME TO VERIFY IF I KNEW AND EVEN APPROVED FOR $ 20, 000.00 DOLLARS TO COME OUT OF MY ACCOUNT BY A PERSON CLAIMING TO BE MY DAUGHTER AND SCAMMED ME AND MY BUSINESS OUT OF THE AMOUNT MONEY and the bank is not and will not aloow me their to retrive back my money.please allow me your help with both of these issues so that i don't lose anything that i have and am working very hard to keep please.

      Business Response

      Date: 01/20/2023

      We responded to our customer's concerns by email on 01-20-23. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:01/04/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was told I would get a 200$ dollar credit for opening a new account and funding via cash or mobile deposit or the branch and now they won’t honor it

      Business Response

      Date: 01/30/2023

      We responded to our customer’s concerns in our phone
      call on January 30, 2023. To protect our customer’s privacy, we are not
      providing you with the details of our resolution. Our customer may use their discretion
      in sharing our response directly with you.

      Customer Answer

      Date: 02/02/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID# ********* and have determined that my complaint has NOT been resolved because:


      [Your Answer Here]


       


      I’m really trying to understand why they’re lying on a website like this but they definitely did not call me and I’ve been emailing them. I have about eight unanswered emails and I’ve called four times. 


       


       


      In order for the BBB to appropriately process your response, you MUST answer the question above.




      Sincerely,



      ******* *****









       

      Business Response

      Date: 02/17/2023

      We responded to our customer's concerns by letter on February 17, 2023. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:01/03/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I opened a Savings Account with a bonus offer of $750 back in 2020. You were suppose to keep the money for few months before they will deposit the $750. I used the link for setting up the account.I never received the introductory money and when I complained they told me I was suppose to use a coupon code. There was only the link that worked for the offer ... no coupon code.I complained multiple times and I never got a resolution or my offer.I close the account in December 2022 because they were unwilling to do anything for **** just want my $750 offer Thanks for the help

      Business Response

      Date: 01/11/2023

      We responded to our customers concerns in our phone call on January 10, 2023. To protect our customers privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:12/29/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 22, 2022, I received an invoice from Chase for $***** for an annual fee for a safety deposit box that I had due to a perk I received for having a particular checking account because I was a veteran. I have had that perk for several years since I opened an account with ******************** but never used the box. Subsequently, the safety deposit box is no longer free and I was invoiced the above amount. I immediately called my branch office in Mt Gilead and discussed the matter with the lady on the phone that I no longer wanted the box, and she said no problem but would have to turn in the key. I stated that I had to look for the key and I thought it might be lost. She said no problem I would have to make an appointment with the branch bank that way they could. call a locksmith to verify nothing in it at the time of opening it and rekeying the safety deposit box. Thus I began to look for the key. Fast forward to December of 2022 I had found the key when digging out Christmas stuff. I went to the local branch in Mt Gilead and talked to ******************* who was a newer teller and the bank manager. On December 28, 2022, at approximately 3:00 P.M. I turned the key in and closed the safety deposit box. I expressed my concern that I would get charged for the box even though it was a perk originally to me and I never used the box, and thought the fee was not good customer service and was worried that I would still get charged for the box. ***** and the branch manager were sympathetic to me and agree, but were not able to waive the fee because it was never posted to my account or could reverse it since it never was actually charged to my bank account. they said I would have to call customer service. I said no problem and went home. As soon as I got home called customer service went through the same history with rep named ********. He also was sympathic to my plee but could not do anything because nothing posted to my account. I worried I am going to get billed for ***** for

      Customer Answer

      Date: 01/27/2023

      At this time, I have been contacted directly by JPMorgan Chase & Co. regarding complaint ID ********, however my complaint has NOT been resolved because:

      [Your Answer Here]

      The company contacted me early on;however, do not have any resolution at this time.  The representative stated their name and acknowledgment of the complaint and would follow up on it.  I haven't heard anything back. 

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.

      Sincerely,

      *************************

      Business Response

      Date: 04/25/2023

      We responded to our customers concerns in our phone call on April 24, 2023. To protect our customers privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:12/29/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Husband, ***** ******s, debit card was compromised. He dealing with a serious illness, and I am managing his banking. I noticed there were some fraudulent charges in late November and Early December. The fraud was reported on Approximately December 8, as soon as I found them. During the course of my reporting them, the customer service asked if are there any other charges, encouraging me to look back farther. I saw some small charges from July of about 6 and 7 dollars, that I didn’t recognize, but was unsure of. She then said she would add them in so they could be looked at. I was given credit for all charges but then a few weeks later they were reversed. I was told that because the Customer Service Rep had added in the two smaller charges of $6 and $7 from July, my whole claim, including the very recent larger charges were now ALL denied. I was not even aware of of those charges, because they were so small and it was because of the customer service reps suggestion that I even included them. She NEVER a indicated that these charges would invalidate my entire claim. She NEVER said that there was a 60 day look back period. Also, additional charges posted to my card 3 days AFTER I reported fraud, are also not being refunded because they said they were “pending” and could not be reported in a new claim. The people I spoke to at Chase by phone would not take into account that it was because of the misguidance of their Customer Service Rep that this error occurred and kept saying “ It is Chase policy”. I went to the local branch, and the person I met with also tried calling the claims department but they also refused to help him after he explained the special circumstances involved. He was also quite surprised that this was happening and was at least genuinely remorseful that this was occurring. I’ve been a 30 years + customer of Chase. The current timely fraudulent charges that have not been reversed are $501.21. I will supply all documents upon request.

      Business Response

      Date: 01/13/2023

      We responded to our customer’s concerns in our phone
      call on January 13, 2023. To protect our customer’s privacy, we are not
      providing you with the details of our resolution. Our customer may use their discretion
      in sharing our response directly with you.

    JPMorgan Chase & Co. is NOT a BBB Accredited Business.

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