Business Profile

Bank

JPMorgan Chase & Co.

Headquarters

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 5 complaints handled through our conciliation process.

Complaints

This profile includes complaints for JPMorgan Chase & Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

4,832 total complaints in the last 3 years.
1,604 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/28/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To whom it may concern,Claims Department Case #*************** Chase card ending: **** Claim related to Account ending: **** Special thanks to *** ***************** ********* **** ********** of Chase Bank in ********, **. For their support of our fair claim, Chase agreed to give us a single credit on 10/31/2022, but in total there were four withdrawals from that date.We are going to continue insisting that the first call be reviewed as evidence in which our daughter participated, and my wife was linked during a call from *********** to cancel the card stolen by the *** in question. Since it doesnt suit (******, ************************ they prefer to blame the client as an accomplice or responsible and protect their employee, who made the mistake.We are going to insist on proving our innocence and the anticipated steps we are going to take for someone to review the evidence submitted. i. The first step is to provide ************** this complaint. Also, to send a copy to Chase claims department. ii. Put this complaint to the media that will support us in ********** and social networks. iii. Deliver a copy of this claim to the public and private office that protects consumers (BBB) iv. If there is no favorable response, we will find a lawyer and request legal advice on how to proceed. v. Lastly, cancel our joint Chase account and services, which we have sponsored for almost 50 years.You will have a one-week deadline to respond to my inquiry. We will proceed as indicated in this message. Respectfully,********** and *************************
Business Response
Date: 01/20/2023
We responded to our customer's concerns by letter on 1-20-2023. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Initial Complaint
Date:12/28/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Chase Bank charges $25 monthly fee for a $14.4 balance, after I moved my $2,300 to bank of America. Please close my *************** account.
Business Response
Date: 01/12/2023
We responded to our
customer's concerns in our phone call dated January 6, 2023. To protect our
customer's privacy, we are not providing you with details of our resolution.
Our customer may use their discretion in sharing our response directly with
you.
Initial Complaint
Date:12/27/2022
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 18, 2022 I logged onto the Chase auto website to make my regular monthly payment. The site loaded and the total amount due was 0.00. I logged out and in again and received the same information. I decided to make a payment of $101 so that there was some record that I had indeed logged in and attempted to make a payment. Then on December 27,2022 I received and email stating that my payment of $461.00 was past due and that I now owed my balance for December and January. I called and was told that since my payment date fell on a weekend the system was not updated and that could explain why the balance was 0.00. My issue is the bill was due on the 18th why was the site not updated at any time before the payment was due? It's as if they are setting a person up to owe a late fee which is charged after 10 days. They informed me on the 9th day. This is not only bad practice this sets customers up to fail. I spoke with 3 representatives and was told that I needed to make the payment and that there was nothing they could do. Also, the money I had sent them went to the principal and the balance due was still $461.00. This is ridiculous this company should be held accountable for the way they treat customers.
Business Response
Date: 01/09/2023
We responded to our
customer’s concerns during our conversation on January 6, 2023. To protect our
customer’s privacy, we are not providing you with the details of our
resolution. Our customer may use their discretion in sharing our response
directly with you.
Customer Answer
Date: 01/13/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

********* ******
Initial Complaint
Date:12/27/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am seeking deposit information from Chase in regards to a electronic payment I initiated that my payee disputes receiving. On October 31, 2022, I initiated a 112.00 payment from my account and Chase debited the finds. Chase then issued a paper check on October 31, 2022 with an estimated arrival date of November 2, 2022. The transaction number for Chase's remove of the funds from my account and issuance of the check is ************ My payee disputes ever receiving any check from me. I have repeatedly requested that Chase provide me information as to where the check was deposited and the check number or any other information. Chase has only responded by repeatedly providing me with the enclosed proof of payment that expressly states that it is limited to proof that the customer initiated the transaction as follows: "This proof of payment is evidence that the customer has initiated the payment described above (c) JPMorgan Chase & Co." No one is disputing I initiated the payment. However proof of payment initiation does not establish that the payee ever got the funds. The information I am requesting from Chase is proof that the payment was deposited, where it was deposited, and by whom it was deposited. This is information that the Frank-Dodds Act requires Chase to retain. I am trying to determine if the check ever left Chase, if the check was fraudulently cashed by a third party or at least enough information to help my payee locate the check. Chase is the only entity that has access to that information. The relief that I am requesting is that Chase provide proof of deposit such as the cashed check. account number of deposit/
Business Response
Date: 01/09/2023
We responded to our customer’s concerns in our phone
call on January 9, 2023. To protect our customer’s privacy, we are not
providing you with the details of our resolution. Our customer may use their discretion
in sharing our response directly with you.
Initial Complaint
Date:12/27/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I started a transaction for a transfer on 12/22/22 so I can run payroll at a an appropriate time for the correct deadlines for taxes and business. The bank account for the transfer (Wells Fargo) has my. name and has been used multiple times to transfer money to and from.

The transaction was cancelled and I could not reach anybody about the matter till 12/26/22 due to the holidays. This whole time my account was frozen with no access to anything. I reached someone on 12/26/22 at 10:20am who merely unlocked my account and told me place another transfer. I followed directions and did so just to have the 2nd transaction cancelled and locked again.

I had to call again and wait on hold for another 25 minutes till someone could answer. They again unlocked the account and told me to place another transfer order. I did so and they told me they were required to call Wells Fargo. A 3 way call was placed and I verified the account with Wells Fargo and Chase both on the line and Wells Fargo representation also verified there were enough funds.

The transaction was placed for the 3rd time and yet again cancelled and my account was locked. A 4th call was placed at 11:30 with the representative who unlocked my account and could not provide any information on why the transactions kept getting cancelled and account frozen. The transaction was cancelled 4 times and was told the back office would make no attempts in verifying the information. I asked to close out the account and was told I am not able to do so without going into the bank.

This is utter fraud to keep people from accessing their own money and offering no help! They should certainly be fined for this behavior and the situation can not be rectified as there is no help being offered
Business Response
Date: 01/09/2023
We responded to our customer’s concerns in our phone
call on January 9, 2023. To protect our customer’s privacy, we are not
providing you with the details of our resolution. Our customer may use their discretion
in sharing our response directly with you.
Customer Answer
Date: 01/17/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

They have never spoken to me directly on the phone and to state that they addressed is completely wrong. I have left numerous messages without getting a call back. A financial institution should be responsive to concerns about their customers and atleast address them. Chase has not done so

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

**** *****

Business Response
Date: 04/04/2023
We responded to our customer's concerns by letter on 04 04, 2023. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Customer Answer
Date: 04/28/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********* and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

**** *****
Initial Complaint
Date:12/22/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I listed two items for sale on Facebook marketplace. I was contacted by two separate potential buyers. Each was interested in purchasing the separate items. They offered to zelle pay me. I received an email following from zelle stating I had to set up a business zelle account. Each seller transferred me an additional five hundred (although it was never received) Zelle is directly linked to my JP Morgan Chase account. I was informed by zelle via email I had received the payment from each buyer. and I got an email from zelle, instructing me to refund the 500 to Zelle for establishing my business account. Then I was instructed to refunded each 500 then realized this could be a scam. I immediately contacted Chase and even though the transactions were in “pending status” they would not stop or reverse the transaction. They said they could take a fraud report but there was nothing they could do to refund my money. They said this was common, and while they tell people to only send money through zelle to people they know, there is nothing on their website indicated warning about zelle being knowingly compromised or this being a known scam. There are just vague instructions to only send money to those you know. I am requesting help to get my $1000 reimbursed by Chase due to the fraud and requesting Chase state overt and and clear warnings about zelle fraud activity on their website…not just the vague language they use today. Thanks for your time and consideration.
Business Response
Date: 01/09/2023
We responded to our
customer's concerns by letter on January 9, 2023. To protect our customer's privacy, we are not
providing you with any details of our resolution. Our customer may use their
discretion in sharing our response directly with you.
Initial Complaint
Date:12/21/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We had a flood in our home and it was severe damages We fixed it up just a bit so it can be somewhat livable with our last few dollars we had in our bank to be able to live in it we have filed a claim by our insurance company which was travelrs insurance and they issued us a check of $56,000 so we should be able to fix it up back to normal when the check arrived I saw on the check that it has my name and our morgatge company name home point financial however since between we filed the insurance claim and till we receive the check (it took about 4-6 weeks) our mortgage got sold over to freedom morgatge so when I reached out to home point to sign off the check no one was there to help since they told me that the mortgage has been sold so since the check had my name on it I want and deposited the funds into my chase personal account they took the check and it was pending in my account for 10 days after that I got a letter from chase that my personal account has been closed since I deposited a third party check and the funds will be send out to me via a check however I only got a check from them of my before balance but not with the $56,000 they held up from this check, I asked them what I need to do they said I need to come down with a representative from the mortgage company in the same chase branch however they know these are all corporate companies and home point didn’t Evan wanna talk to me since they said my mortgage was sold, I have had someone in my chase branch who is trying to help me already for 8 months and every time we provide any documentation to chase they say they need something else and they are holding up my funds of $56,000 for the past 8 months which is clearly not them and I have asked them with letters already from the insurance to please refund back the funds to the insurance company so they can issue a new check they don’t wanna do that, as well I have tried everything but chase is holding this money unlawfully by them and not releasing to me or back to the insurance company

Please please help me out
Thanks
Business Response
Date: 12/28/2022
We
responded to our customer’s concerns in our phone call on December 27, 2022. To protect our
customer’s privacy, we are not providing you with the details of our
resolution. Our customer may use their discretion in sharing our response
directly with you.
Initial Complaint
Date:12/21/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Chase glitched my account and said that I need to pay for the funds they reported to my account that really wasn’t there I. Had 130 dollars in my account. The next morning I woke up there was 2100 in my account I took 400 of it out the atm chase is saying I never had such a balance but I did otherwise I wouldn’t have been able to get the funds if my account was insufficient I woke up the following day to an account negative 2k I don’t think it’s fair you guys glitched my account and are looking for me to pay u when you allowed debit transactions and transfers when there really wasn’t any money in the account
Business Response
Date: 01/05/2023
We responded to our
customer's concerns by letter on January 5, 2023. To protect our customer's privacy, we are not
providing you with any details of our resolution. Our customer may use their
discretion in sharing our response directly with you.
Initial Complaint
Date:12/20/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I notified Chase Bank on Oct. 24th., 2022 regarding a fraudulent charge on my debit card. I ordered a dinner from ********* in ******** via Door Dash. My order was delivered without receiving the entire order. This had happened previously & the asst. manager had delivered it himself to my home. When I notified the restaurant again that it happened. They told me to order it off the menu & Door Dash would bring it to me. I told them I shouldn’t have to pay twice. They told me not only would I not have to pay for the missed item, my dinner would be free due to their mistake. They charged me for both! I ended up paying twice for an item that should have been included. I filed a claim with my bank. I don’t have any idea why Chase did not find in my favor. ********* & Door Dash owe me money & Chase should be ashamed of treating a customer like they have treated me. ********* has no reason to change their outrageous business practice. Imagine if every customer who buys their food has this same result as I had. Then imagine that their bank approves the bogus charges. It’s unfair. It’s illegal & I will be voicing my concerns to each & every business involved. ********* owes me money. Chase needs to help their customers with fraudulent charges. Chase did not investigate my claim properly. I don’t lie, cheat or steal. It’s not acceptable, to me, that a business can steal money from a customer & a bank approves of that. I will file more complaints & voice my concerns until my money is paid back to me.
Business Response
Date: 12/30/2022
We responded to our customer’s concerns in our phone
call on December 29,
2022. To protect our customer’s privacy, we are not providing you with
the details of our resolution. Our customer may use their discretion in sharing
our response directly with you.
Initial Complaint
Date:12/20/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was a victim of a fraudulent wire transfer from my Chase checking account in the sum of 2,006.00 moreover I suspect the individual worked for Chase. After several conversation with representative Chase refuses to refund my funds or to even investigate the fraud.
Business Response
Date: 01/30/2023
We responded to our customer’s concerns in our phone
call on January 27, 2023. To protect our customer’s privacy, we are not
providing you with the details of our resolution. Our customer may use their discretion
in sharing our response directly with you.
Customer Answer
Date: 02/10/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

JP Morgan has not shown me any proof they have investigated the fraud.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

****** ******

Customer Answer
Date: 03/08/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved ]

JP Morgan Chase did not try to contact me 28 February

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely, ****** * ******

****** ******

Business Response
Date: 03/24/2023
We responded to our customer's concerns by letter on 03/24/2023. To protect our customer's privacy, we are not providing you with
any details of our resolution. Our customer may use their discretion in sharing
our response directly with you.

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JPMorgan Chase & Co. is NOT a BBB Accredited Business.