Complaints

This profile includes complaints for JPMorgan Chase & Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  JPMorgan Chase & Co.

  270 Park Ave New York, NY 10017-2014

• 

  JPMorgan Chase Bank, N.A.

  2 E Congress St Tucson, AZ 85701

• 

  Chase Bank

  151 19th Ave Moline, IL 61265-3752

• 

  JPMorgan Chase & Co.

  8309 Lockwood Ridge Rd Sarasota, FL 34243-2930

• 

  Chase Bank

  237 West Main Street Danville, KY 40422

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Chase froze my account for no reason at all, and they did not notify me. When I called, they claimed they could not do anything about it. I had 3 reoccurring monthly ACH's canceled that resulted in penalty fees on my account.
  
  I'd like to know why no one contacted me? Why was my account frozen? Will Chase reimburse my fees for the canceled ACH's.
  
  Next step is getting an attorney involved. You cannot hold some ones money without explanation.

  Business Response

  Date: 01/09/2023

  We responded to our
  customer's concerns by letter on January 9, 2023. To protect our customer's privacy, we are not
  providing you with any details of our resolution. Our customer may use their
  discretion in sharing our response directly with you.

• Initial Complaint

  Date:12/20/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Once again Chase continues to have the worst customer service. I continue to receive emails that my flight has changed and to log in to review the details but when I log in, it does not show me any travel plans. The email stated if I don't confirm the change my travel may be interrupted. I called Chase and verify via he phone system to then be transferred to the travel department who then ask to verify my account in a total unorthodox way. I provide my trip ID, name, and phone number but that's not enough as they proceed to ask me to verify every detail of my travel plans which makes me believe they are not Chase and I do not feel safe. There should be other ways to verify my account. I spoke with several travel reps and several card member reps of which no one was able to help and each rep contradicted the other rep which proves no one at chase knows what they are doing. The last supervisor hung up on me because I would not provide my full phone number after he already authenticated my account and could see my info, this is also after others have confirmed my number by the last 4 as a call back. Iv wasted several hours simply because chase send s me an email to do something and when I log in to do so it doesn't work. The interoperability between departments is non existence as I continue to be cold transfer from one rep to the next. One rep says they will do one thing, just to find out they didn't and for the next rep to say they can't do it. This is how pathetic their service is.

  Business Response

  Date: 12/22/2022

  We responded to our customer's concerns in our email dated December 20, 2022. To protect our customer's privacy, we are not providing you with details of our resolution.Our customer may use their discretion in sharing our response directly with you.

  Customer Answer

  Date: 12/24/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved but I am still waiting to receive the Chase Ultimate Rewards points I was promised due to this whole ordeal. 
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  Date:12/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have filed for a refund based on items that were sold to me not as described, aka a SCAM and FRADULENT. The items were purchased on August 15th and the claim was filed on December 2nd. I filed the complaint well within the 120 day limit. I was given a follow up call on December 7th (Once again, well within the 120 limit). I was asked the questions and I gave answers to the best of my ability. I called again today (12/16/22) to follow up on the claim. I was told the claim was denied because there's no buyer protection against scams and fraudulent activity and also, the claim was filed outside of the 120 day window. I said "No it wasn't, August 15th to December 2nd isn't 120 days and neither is even when I responded on December 7th." The man I talked to said: "Our team delivered the information and it didn't get back to the team until December 14th, which is 121 days. How in the **** is that my issue if it took too long to get back to Chase's claims ********** That is NOT my fault and this whole thing about *************************** siding in favors of scammers and fraudulent activity is very alarming too. I was told the 2 transactions I made of **** each in October were valid but the other 4 made on August 15th were not, and then they back tracked and said "Oh well those other 2 for **** might not be valid after all". This company has no idea what they're doing. It's very unprofessional and every time I try to voice my concern with how this bank is handling my money and the claims I'm filing, they seem like they don't give a s*** and want to talk down to me. This isn't the first time I have filed for a claim either and every resolution for the most part has had the same outcome. This bank doesn't give a **** about anyone.Regardless of the resolution, I will be closing my Chase account and never using them again.

  Business Response

  Date: 01/09/2023

  We responded to our customers concerns in our phone call on January 6, 2023. To protect our customers privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:12/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,
  My name is *** ****. I am writing to request help with a bank fraud that I recently experienced.
  On the late night of November 28th, 2022, someone stole my phone and debit card while I was in New Orleans. On November 29th morning, I noticed there were unauthorized transactions and withdrawals showing on my bank account, including transactions at ******* and ****** and multiple unauthorized ATM withdrawals, totaling $9,509.36. I reported the incidents to JP Morgan Chase bank immediately after the discovery to file a fraud claim. The bank collected information and started an investigation, and issued temporary credits for the reported unauthorized transactions on December 1st, 2022, totaling $6,057.38, and then issued temporary credits for unauthorized ATM withdrawals on December 9th, 2022, totaling $3,451.98. However, the bank reversed credits of $6,057.38 on Dec. 14th and credits of $3,451.98 on December 19th, 2022, citing not enough information and denied my case. After I noticed those reversals, I then called the bank multiple times to follow up on the claim and asked for further assistance on this matter, they reopened the claim for the ******* and ****** transactions but not the ATM withdrawals. When I asked more questions or asked for further assistance, they just hung up on me or transferred me to a different line. As an individual customer who has suffered great financial losses using the bank’s products, I am left feeling helpless and concerned and have no one to turn to. Therefore, I would appreciate any help from the authorities at Better Business Bureau to resolve this issue. My request is that for the transactions and withdrawals that are not carried out by me, the bank should protect the customer and return the credits. For your reference, the attached photos are the transactions related to this case. Thank you very much in advance for looking into this case, I really appreciate your help.

  Business Response

  Date: 12/28/2022

  We responded to our customer’s concerns in our phone
  call on December 28,
  2022. To protect our customer’s privacy, we are not providing you with
  the details of our resolution. Our customer may use their discretion in sharing
  our response directly with you.

  Customer Answer

  Date: 01/09/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  JPMorgan Chase denied my claims against unauthorized transactions and ATM withdrawals that occurred on Nov. 29th, 2022, totaling $9,509.36, without any justifications to their decision. The bank insists that the transactions were authorized for both debit card and PIN were used during the transactions. I did not voluntarily share my card or PIN information with anyone. Some of the unauthorized ATM withdrawals even took place at Chase ATMs, if they have carried out thorough investigations by looking at their surveillance footage, they should know that I was not the person who conducted nor authorized these transactions. I even had a witness with me during the time when unauthorized transactions occurred, and I supplemented my claims with a witness statement and a police report, they refused to take any of the evidence into consideration and rejected my claims twice. When asked to provide proof that these transactions were authorized by me, they denied my request. As a large business, they not only acted against their terms of service, but also violated federal law that protects customers against fraudulent charges. 

   

  
  

   

  
  

   

  
  

   

  
  

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  
  
  Sincerely,
  
  
  
  *** ****
  
  
  
  
  
  
  
  
  
   
  

  Business Response

  Date: 01/20/2023

  We responded to our customer’s concerns in our phone
  call on January 20, 2023. To protect our customer’s privacy, we are not
  providing you with the details of our resolution. Our customer may use their discretion
  in sharing our response directly with you.

  Customer Answer

  Date: 02/01/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
  

  Their customer service is terrible. 

   

  
  

   

  
  

   

  
  

   

  
  

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  
  
  Sincerely,
  
  
  
  *** ****
  
  
  
  
  
  
  
  
  
   
  

• Initial Complaint

  Date:12/14/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 8,2022 I reviewed my Chase account online and saw I was charge on December 5 $103.19 for safe deposit box. I had this box for 10+ years and never was charge. I stop by my local branch (****** **** *** ******) and spoke with branch manger. She informed me Chase has change the checking account product and safe deposit are no longer free. I told her I didn’t received the letter. I told her I would like to get refund for the fee. She stated you can get a refund or keep the safe deposit box but you can’t get both. I said I can stop by the (********* ******** ****) branch location on Saturday to close the safe deposit box. The branch manager at local branch attempt to refund me but it was denied because it not her branch. She called customer to see if they can do the refund. Customer service said they can’t, and I need to go back to branch where it was open at. Customer service Rep, branch manager and myself made several calls to the branch and nobody answer the phone. I ask customer service representative and branch manager when was a letter sent out to me, informing my account was going to be charge for safe deposit box and neither one couldn’t answer that question. Customer service Representative enter complaint on my behalf. The branch manager sent an email to ***** the branch manager of (********* ******** ****) advising her I will stop in on Saturday to close the box and talk about refund. In email she ask ***** to call me. ***** never called. I went to ********* ******** **** location on December 10, 2022. ****** assisted me to closed the safe deposit box and try to refund the fee. The fee was denied. ****** stated ***** is off and she will speak with her on Monday and have her call me. On Monday no call from *****. On Tuesday December 13,2022 Chase Complaint Department Rep named ******** call me to discuss my issues. I was told by ********, nothing she can do and I need to contact the branch. I said ***** is not responding so what the next option. ******** told me nothing can be done about the fee. I ask when was a letter sent out to me stated my account was going to be charge for safe deposit box and she didn’t answer my question. I said to ********, if I would have received this letter, I would have closed the box to avoid being charged. ******** told me try the branch again because nothing she can do.

  Business Response

  Date: 01/11/2023

  We responded to our customer’s concerns in our phone
  call on January 11, 2023. To protect our customer’s privacy, we are not
  providing you with the details of our resolution. Our customer may use their discretion
  in sharing our response directly with you.

  Customer Answer

  Date: 02/02/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me and the matter has been resolved.
  
  
  
  Sincerely,
  
  
  
  **** *******
  
  
  
   
   
  

• Initial Complaint

  Date:12/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm 69 years old, I got woken up by a phone call, which showed up on my caller ID as Chase, so I answered it. This person identified as working for Chase Fraud Dept. and said he was calling about he suspicious attempt the day before and he even knew the amount. He said he needed to get some information from me, to secure my acct. I thought I was trusting a Chase employee with Chase Fraud Dept. I had no idea he was wiring my money to anyone. I do NOT know this person. I've had 3 major surgeries, this year, in 8 months, from Feb.-Oct. 2022. I was doing all this while in bed asleep or under the influence pain meds and muscle relaxers, while on the phone. I must have given him enough information, that he was able to get in my acct and do a wire transfer, in the amount of $6500.00 out of the $7000.00 in my account, left me $500.00. He said something at their end that didn't sound right,
  "Make sure you delete the app from your phone and don't log on the site until 24 hr, and someone will call me in the morning". That got my attention. That didn't sound right. This was on 18 Oct 2022. I got on the Chase site and looked and all I had was $500.00. I called the bank and told them and they immediately started a claim with the Regions bank, that received the transfer.
  I've been in contact with secure messaging with Chase. They told me they have tried several time to recall my money, but Regions denied the request. Chase suggested that I go to Regions and speak with them. I did go to Regions. I got nowhere. Chase said Regions wants a Hold Harmless Agreement, so I sent one. I recorded the conversation and I found info on my Chase portal as who it was sent to. Bank name Regions Bank,
  Bank routing number (ABA/US SWIFT) ********* **** ***** ****** ****** *********** ** ****** 
  Recipient account number **********
  RECIPIENT INFORMATION
  ****** ***** **** ** ***** ** ***** ******** *** ***** 
  
  I've filed a complaint with the FTC & FBI.

  Business Response

  Date: 01/27/2023

  We responded to our
  customer’s concerns during our conversation on January 26, 2023. To protect our
  customer’s privacy, we are not providing you with the details of our
  resolution. Our customer may use their discretion in sharing our response
  directly with you.

  Customer Answer

  Date: 02/09/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID# ********* and have determined that my complaint has NOT been resolved because:
  

  
  

  [This matter is on-going and active. We are communicating, but the issue has NOT been resolved at this point.]
  

  
  

   

  
  

   

  
  

   

  
  

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  
  
  Sincerely,
  
  
  
  ******* ****
   
  
  
  
  
  
  
  
   
  

  Customer Answer

  Date: 03/03/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
  

  
  

  This issue has NOT been resolved. Chase bank advised me they are closing this case.

  This is NOT satisfactory for me, until my funds are replaced IN FULL.

  I will re-open or file another claim, until I get my funds returned.
  

  
  

   

  
  

   

  
  

   

  
  

   

  
  

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  
  
  Sincerely,
  
  
  
  ******* ****
  
  
  
  
  
  
  
  
  
   
  

  Business Response

  Date: 03/11/2023

  We responded to our customer's during our
  conversation on March 10, 2023. To protect our customer's privacy, we are not
  providing you any details of our conversation. Our customer may use their
  discretion in sharing our response directly with you.

• Initial Complaint

  Date:12/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sent an advertisement to sign up with Chase with a checking and savings account. The advertisement stated that after setting up both accounts and direct deposit into the checking account, I would recieve a bonus of $600. I have done all of these things, and the account tells me that I MIGHT get a $300 bonus. When I called to ask about it, they stated that there were several other qualifications that I would have to meet (including having $15000 in my savings, an amount I have never had in my life) to possibly get $500. The terms and conditions of the ad I recieved did NOT include these qualifications, and I find it to be false advertising and very deceptive wording to trick people into giving Chase their information and money. These deceptive business practices have got to stop, especially when it is over something as vulnerable as people's money.

  Business Response

  Date: 12/16/2022

  We responded to our customers concerns in our phone call on December 16,2022. To protect our customers privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.

  Customer Answer

  Date: 12/28/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   The response they gave over the phone was completely unsatisfactory. All they did was repeat the same excuses they gave the first time around before I contacted the BBB, citing clauses that did not exist in the advertising I recieved and claiming that they have no responsibility for it, and therefore will not be fulfilling the promise the advertising gave. They were extremely rude and condescending, repeating the same excuses over and over as if they thought I didn't hear them the first ten times, or that I was too stupid to understand. They have refused to try to find any solution, instead just repeating the same thing over and over and then ignoring me when I point out the advertisements not containing any of the clauses they stated, or insisting that the clauses were there and I must have just missed them. I read things very carefully when money is involved.

   

  I am not satisfied with their response and they clearly don't intend to do anything about it. 

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **** ********
  
  
  
  
   
  

  Business Response

  Date: 01/11/2023

  We responded to our customers concerns in our phone call on January 4, 2023. To protect our customers privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:12/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an appt to upgrade my checking account to avoid check purchase fees. ***** ***** attempted to aid me with this. In doing so, she encountered a “glitch” & was unable to fulfill my financial needs & postponed the appt with a follow up that never happened. In attempt to make contact again, i was left only able to email. Today, i was finally contacted by ***** only to tell me that she cannot revers a $12 fee which in recieved because of this “glitch” rendering her unable to complete the reversal. So i want the fee i dont deserve reversed & credited back to me. Otherwise i will take my money elsewhere.

  Business Response

  Date: 12/13/2022

  We responded to our customer’s concerns in our phone
  call on December 13,
  2022. To protect our customer’s privacy, we are not providing you with
  the details of our resolution. Our customer may use their discretion in sharing
  our response directly with you.

• Initial Complaint

  Date:12/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At the beginning of September 2022 I was looking to move into a new place here in Las Vegas. I applied to look at a couple online and got a call back within a few days. I had never heard or had dealings with Rently (self-guided tours) but thought it was really cool and easy. So I went to look at the place, was inside for over 3 hours and really enjoyed it and therefore chose this one to move into. I sent a $600 via payment apps for admin, application, etc and another $1,400 via cashier's check for the deposit to hold the property. A couple hours later, I got a call from the FirstKey Homes a property management company out here in Las Vegas who manages the home, asking if I want to see it. I told them a member of their staff had already called me, I gave the name and number, and he confirmed it was a scam. A scammer had stolen all my information and the information of the house I wanted to look at. I immediately called Chase to reverse the charges and explained what happened. I only received $1,400 reimbursement as Chase said since the other transactions went through the payment app I need to talk to the payment app or the scammer. My first thoughts were, why would a scammer give my money back? Why would a third party payment app, that doesn't hold my money and is just acting as a conduit, give me my money back? Either way, I was happy to at least have some of it back. Fast forward 3 months to December 7 at 10:30pm, Chase yanked that $1,400 back out of my account. I called the next morning when the offices were open and the person on the phone told me that Chase is not responsible for reimbursement since I took the money out. I asked well how would I have known someone stole my exact information along with the exact house that I was looking at, not 3 days later after I applied? She said there was compelling evidence against my case and Chase will not reimbursement the $1,400. I've banked with Chase with 6-7 years, why would I want to scam my own bank?

  Business Response

  Date: 12/21/2022

  We responded to our customer’s concerns during our conversation on December 20, 2022. To protect our customer’s privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.

  Customer Answer

  Date: 01/06/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
  
  The company did not resolve the concern. When I was on the phone with JPMorgan Chase and explained the situation to the person, they seemed more interested in what policy is rather than if their customer was scammed. The person stated that there is no wrongdoing according to the policy, whether or not I was scammed out of the money or not.
  
   
  
   
  
   
  
  In order for the BBB to appropriately process your response, you MUST answer the question above.
  
  
  Sincerely,
  ***** ******
  

  Business Response

  Date: 01/23/2023

  We responded to our customer’s concerns in our phone call on January 20, 2023. To protect our customer’s privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.

• Initial Complaint

  Date:12/08/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In Jul.25,2022, I went into : CHASE onsite:**** ****************************************************************** spoke to the branch manager "**********************************". ******** asked me to create a brand new saving account and to keep $15,000 at least in my checking & saving account, so to get the safety deposit annual fee of $65 waved. I thought it was good suggestion since I am with CHASE for more than 15+years and using the save deposit box anyway. So up to today 12/8/22, I still have more than $15,000 kept in CHASE bank accounts; however, CAHSE took $65 out of checking account and refused to wave it and saying that they changed the policy not to wave $65 safety box annual fee regardless how much do I kept in their bank. I called ******** on 12/6/22, she said that it's out of her control, I told her that it is a cheating business if the safe box deposit $65 won't wave, I never receive any notice, neither should she ask me to keep $15,000 in the bank account for no benefit at all. I could have use my money to invest other to make more money than kept in CHASE as she suggesed wrongly. CHASE needs to investigate the branches in ************, CUPERTINO cities; those branch managers recently changed to have poor customer ******************** and lack of knowledge of delivery the truth to the cutstomer like me. This is illegal business practice, I'd like to reqeust CHASE to wave $65 safety box deposit back to my checking account ASAP.

  Business Response

  Date: 12/20/2022

  We responded to our customer's concerns in our letter dated December 20, 2022. To protect our customer's privacy, we are not providing you with a copy of our letter.Our customer may use their discretion in sharing our response directly with you.
  

  Customer Answer

  Date: 12/22/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
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