Bank
JPMorgan Chase & Co.Headquarters
This business is NOT BBB Accredited.
Find BBB Accredited Businesses in Bank.
Important information
- Customer Complaint:Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 5 complaints handled through our conciliation process.
Complaints
This profile includes complaints for JPMorgan Chase & Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 4,834 total complaints in the last 3 years.
- 1,604 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/08/2022
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had $5 back Chase Offer for grocery transaction. I added the offer and made qualifying purchase, but Chase's system failed to process the offer and moved the offer to an "expired" status. When I asked for help, Chase CS asked for a code for this Chase Offer, which was not available to me because Chase website makes offers inaccessible once moved to the "expired" status. Even though I followed the T&C of this offer and even though it was their system that failed to process the offer, and even though it was also their system that made it impossible for me to know what the offer code was, Chase CS had audacity to put a blame on me by saying, "You need to have a code for the offer, and since you don't have a code, there is nothing we can do." I politely asked him to not make it sound like it was my fault or shortcoming for not having this code, but he completely ignored me and didn't even acknowledge or respond to what I said. Then, he did it again, making it sound like the issue was me not having the code. That is not the issue. The issue is Chase's faulty system failing to process the offer and Chase's unwillingness to take ownership over the issue that was created because of their system. The right thing to do is for Chase to own the issue and correct it. Deflecting responsibility and shifting blame on a customer as a ground to reject help is certainly not the right thing to do. I am shocked.Business Response
Date: 12/14/2022
We responded to our
customer’s concerns during our conversation on December 14, 2022. To protect
our customer’s privacy, we are not providing you with the details of our
resolution. Our customer may use their discretion in sharing our response
directly with you.Customer Answer
Date: 12/21/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.Just to provide helpful info for any other customers who may encounter this issue, I want to mention that despite what the Chase rep said, Chase website does not give or display any offer codes for Chase offers. So, if a Chase rep ever asks you for an offer code or tell you that you need to have one to get help, this is false.
Thank you so much for your help, BBB.
Sincerely,
******** ********
Initial Complaint
Date:12/06/2022
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In 2021, I paid off an auto loan with JP Morgan Chase and have not received the title as of today, 12/6/22. Because of this, we have been unable to register the vehicle in NJ. They have sent the lien release and letters stating that the vehicle is paid off, but not the title. I have been to the NJ DMV several times and they state that I cannot register the vehicle because it is still in JP Morgan Chase's name. I have spent hours upon hours on the phone with different representatives with the company and have been promised on several occasions that they would mail the title to me. I have not gotten it yet. We have asked for a duplicate title or even a power of attorney giving us permission to register the vehicle. They have also promised us these documents, but we have gotten nothing. This loan started as a lease in 2014. In 2017, we bought out the lease. In 2021, we paid off the loan. We, as a family, are not in the financial position to not drive the car as my daughter needs it to get back and forth to her college. Because of this, she has been driving an unregistered vehicle and has gotten a traffic summons because of it.
My name: ********* **** My address: ** ***** ****** **** ** **** ******** ** ***** My phone: ###-###-####
My ss#:***-***-****
Vehicle info:
2014 Mazda CX5
VIN: *****************Business Response
Date: 12/20/2022
We responded to our customer's concerns
during our telephone call on December 20, 2022. To protect our customer's
privacy, we are not providing you with a copy of any details of our resolution. Our customer may
use their discretion in sharing our response directly
with you.Initial Complaint
Date:12/05/2022
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
November 25th 2022 a PAYROLL CHECK was deposited to my checking account for 1182.63. This check was written from the STATE OF NEVADA and released on November 25th which the state confirmed with me through email . Chase has been holding my check stating they can not verify funds and have been charging me overdraft fees while holding the check . I would like all overdraft fees reimbursed . Chase has only agreed to forgive three but I have four more that were charged since the check was deposited .Customer Answer
Date: 12/07/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
****** ******
Initial Complaint
Date:12/05/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We have 3 mortgages with Chase and they are all on *******. Recently, we went online and noticed that there have been hundreds of dollars of late fees incurred on two of our accounts. A few months ago we had an overdraft issue which caused us to have late fees. We have since fixed the overdraft issue but no one told us we need to manually go into the account and make another payment. We assumed that our autopay would have resolved all the balance on file.I called Chase Monday, November 21 and the lady told us that she was going to research into it. It is now December and we have yet to hear anything back from Chase. Being a Chase preferred client, this service is absolutely terrible.Business Response
Date: 12/16/2022
We responded to our customer by phone on December 16, 2022. Our customer is free to share our response with you.Initial Complaint
Date:12/02/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I fell behind on car payments. I was able to catch up and pay the balance due of $1,641 in full. Chase auto took the money out of my account it cleared. Then the next week they took another $1,641 out of my checking account thereby sending me into financial distress because it overdrew my account. It has negatively impacted my credit and I fear my car is going to be repossessed because that money is missing on their end.Business Response
Date: 12/15/2022
We responded to our
customer's concerns in our phone call dated December 14, 2022. To protect our
customer's privacy, we are not providing you with details of our resolution.
Our customer may use their discretion in sharing our response directly with
you.Initial Complaint
Date:12/01/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Bank accounts opened without my knowledge or permission. Account is a result of identity theft. bank had previously authorized person to not only opened the account, but this bank continued to conduct fraud incidents by processing transactions related to fraud business and money laundering crimes. This account was opened while a credit freeze was active with all three major credit *******. How could this account have been opened while a credit freeze is active? Online banking Account was active and with my deceased mothers email information as the online banking username. My deceased mother is a victim of synthetic identity theft and bank fraud crimes (Chase Bank) . Mother passed away OCT. 2020. I hope to see justice prevail in the near future. Civil action should be brought against this business at the bare minimum for emotional distress and partaking in fraud and identity theft incidents. Business can immediately correct by ****** of this account from my credit report. Stop harassment from collection agencies. Follow up and explain details of account so I can document the account information with the legal authorities. Creditor: JPMorgan Chase Bank, N.A.Name on account: *************************** Account number ending in **** ARS reference number ******** balance $463.22 Account is now in collections ($463.22) with a business named ************ services.Business Response
Date: 01/04/2023
We responded to our customers concerns during our conversation on January 3, 2023. To protect our customers privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.Initial Complaint
Date:11/28/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was in the process of closing s joint checking account and moving payments on autopay to the new account. Some of these items hit my chase account and rather than closing the account/declining payments at my request chase left it open and charged me 34 dollars for each transaction (up to 102 a day) for multiple days. I now have $500+ in overdraft fees and cant close my account until its paid. Chase says that they dont want to inconvenience their customers by having declined payments but they do this so that they can charge expensive overdraft fees.Business Response
Date: 12/01/2022
We responded to our customer’s concerns in our phone
call on November 30, 2022. To protect our customer’s privacy, we are not
providing you with the details of our resolution. Our customer may use their discretion
in sharing our response directly with you.Customer Answer
Date: 12/23/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:Ive tried to close my account 3 times since the business has attempted to resolve this issue. I brought my account to a zero balance all three times and the bank continued to accept automatic withdrawls and charge 34 dollar overdraft fees on a lag. Its getting tl the point where i cant close my account because they keep charging me.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
******* *******
Business Response
Date: 01/23/2023
We responded to our
customer’s concerns during our conversation on January 23, 2023. To protect our
customer’s privacy, we are not providing you with the details of our
resolution. Our customer may use their discretion in sharing our response
directly with you.Initial Complaint
Date:11/28/2022
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Wednesday, November 23rd 2022, I've placed my Thanksgiving online order with Boston Market with my debit card because the household is sick. This morning I awoke to a text message asking me to verify this transaction, if it was a fraud alert. The amount was about $150. I verified the charge but as a result, Boston Market has canceled my order. I've never experienced fraud alerts before, but for just $150 for Boston Market? TO GET FOOD?!
As a result of this Boston Market has canceled my family's Thanksgiving meal. I am unable to call them because they open at 11am. And online it states that they're not accepting online orders, I'd have to go in person, wait online in the cold and hopefully receive food which will have to be cooked. I can't call Chase because they're closed. My wife is already venting on social media. She would like a follow up, her number is ************.
It's now 8:17am on Thanksgiving morning. I can barely stand, my sons 3 and 1 are unwell and my wife would have to drive out a half hour to stand in line. My wife has been a customer for over 20 years, myself for about 10yrs, I don't think we'll continue after today.Business Response
Date: 12/09/2022
We responded to our customer’s concerns in our phone
call on December 9, 2022. To protect our customer’s privacy, we are not
providing you with the details of our resolution. Our customer may use their discretion
in sharing our response directly with you.Initial Complaint
Date:11/28/2022
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Chase bank took money from my account after I transferred funds to one chase account that had the funds to another chase account. My account is no currently in the negative of the $2400 that was transferred from the account that had the funds. These funds were from FEMA and deposited after the hurricane. Now chase wants money for an account that had the funds and refuses to clear this up. These funds were from the federal govt to help with hurricane relief. Chase has yet to prove that funds in one account were not there and now there is no paper trail left now to show a deposit for evidence evidence . I would
Like this resolvedBusiness Response
Date: 12/05/2022
We responded to our customer's concerns by letter on 12-05-2022. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.Initial Complaint
Date:11/23/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
November 17th someone called from a chase bank ( the legit chase number) they told me someone was trying to hack into my account. They start saying people were Zelled and if i knew them. They then ask me to ask them to Zelle it back or they would be making a police report. When i tried to look into my account to see what was going on, i was locked out of my account and could not get back in. The impersonating chase guy then said he was going to call people and would call me back. I then called chase and they said they can see i was locked out my account and helped me reset it. When i got back in i seen my money gone and informed the real chase employee in which they began a claim. The lady told me that it had to me a fraudulent chase person and i needed to make my claim and so i did , this is minutes after getting off the phone with fraudulent **** employee. One person whom the Fraud person ****** told me she called her bank and theyre is a hold on the money and they didnt even include that in theyre investigation so i dont believe theyre doing theyre job and i have insurance on my money so Im not understanding how you can not have my money safe? Im sure I am not the only person theyve done that too all day. My account was compromised some how and they are not trying to give me my money back. *** told them they even called from a chase number and i was locked out its all on the recorded call. I need help its $5,000.Business Response
Date: 12/08/2022
We responded to our customer's concerns by letter on December 8, 2022. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.Customer Answer
Date: 12/21/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
My money has not been returned. The business made no attempt in protecting my money and also admitted via phone call they are aware of what happened, understand what happened, and said that the bank should return my money. Upon closing my case with her ***** from the executive office could not confirm whether my money would be returned and also falsified a claim with her department. She said herself my money should be protected and returned for i did not have access to my account to even authorize the payments. She also said my recorded phone calls where i called chase locked out of my account should be recorded with proof that i didnt authorize any payments because i was not even able to get into my own mobile account. My account was compromised they are not investigating because they have the same response which is impossible if i was locked out my account and had to call chase to reset my entire online banking, i opened a new account and even a new card because i had no clue how they were able to compromise my account. I went as far as changing my apple password which is also all documented. My money is suppose to be protected by the bank per the *** and they have not yet given me my money back. I also sent screen shots where my friends and family tried sending it back to me and as you can see it did not come back to my account and my account name was changed. Even with all the evidence i didnt send it and the money went to a fraudulent account ********************** bank is not trying to retrieve my money that i never authorized to be sent out.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***************************
Business Response
Date: 04/24/2023
We responded to our customers concerns with our letter dated April 24, 2023. To protect our customers privacy, we are not providing you with any details of our letter. Our customer may use their discretion in sharing our response directly with you.
JPMorgan Chase & Co. is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.