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Business Profile

Bank

JPMorgan Chase & Co.

Headquarters

This business is NOT BBB Accredited.

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Important information

  • Customer Complaint:
    Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 5 complaints handled through our conciliation process.

Complaints

This profile includes complaints for JPMorgan Chase & Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 4,844 total complaints in the last 3 years.
    • 1,603 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/09/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 1st at approximately 10:32 AM I called the Chase 800 **************** number and spoke with a **************** ***resentative that was quite apathetic, vindictive and malicious. I was having issues logging into the Chase App and simply needed some basic assistance. Unfortunately, the First **** I spoke with was so apathetic and did not help me resolve my issue. I proceeded to follow the app prompts and ultimately, I figured out how to work around the glitch and log into the account. I was respectful and at no time treated the ***resentative with anything other than cordial communication, but she took it upon herself to change my user login name without my consent or knowledge, AFTER my call with her. I know this, because I had to call yet again and work with another **************** Agent that helped me figure out the problem. It is malicious to purposely hinder a customer of twenty years from accessing their acct by sabotaging them. It is obvious she changed the login and maliciously blocked me from accessing my account. This was confirmed by 2nd rep. I spoke with a lovely Supervisor after another twenty minute or so wait who told me they would retrain that ***resentative. Yet, ineptitude and ignorance can be helped by retraining, NOT vindictiveness and maliciousness. This is criminal behavior. I dont feel comfortable that she has access to ALL of my sensitive information. Then, their USELESS email function within the app has an AI function that CENSORS a customers text, SO you cant share your concerns via email! This is maddening, especially under the guise that it recognizes personal account information that ISNT even in the text. Its like a bully in middle school bullies you and then wont let you tell the Principal anything without their approval. Im disgusted and horrified with how unprofessionally I was treated by a *** that still has access to my account. Also, Im now receiving Spam calls and texts from ***** that I never got before! ??

      Business Response

      Date: 10/23/2024

      We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:10/08/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Chase bank closed my account due to "suspicious activity" without prior notice or any sort of explanation. I believe they flagged me trying to zelle my roomate my share of my rent as suspicious, but I do not know for sure as everytime I asked someone they reinstated that they could "close my account without contacting me or without prior notice and without providing any information" (I believe this is referencing this quote in their contract: "CMS may terminate this Agreement and close your Account for any reason or no reason at any time upon notice to you"). That by itself is not terribly problematic (although they provided zero notice until several days after) but I need to pay rent and Chase is holding my funds for an additional 10 business days, without providing any alternative solutions. All I ask is that I am returned all the money in my account prior to eviction from my apartment.

      Business Response

      Date: 10/15/2024

      We responded to our customers concerns in our letter dated October 15, 2024. To protect our customers privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:10/07/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The bank was negligent Quinntina was the agent not able to give me accurate information and did not process the transactions accurately ----------- The representative was in India-----did not speak proper English

      Business Response

      Date: 10/11/2024

      We
      responded to our customer's concerns. To protect our customer's privacy, we are
      not providing you with any details of our resolution. Our customer may use
      their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:10/07/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After contacting chase after their response multiple **** same experience we can't do anything because his name the payee doesn't match our "risk tool" chases risk tool is extremely outdated they said they can't do anything at all because it's out of their hands they have no control over the "risk tool" and I even called lifeline to make sure my boyfriend's name shows up in the caller id. According to ******** our phone provider it does we made sure twice. But not on chases end. Can't even open a new account because ******************** won't let me in person or online we can't verify your identity letter in the mail? It's the only bank I've ever had for the last six years! They are holding money that never belonged to them they sent a check for like 5 cents in the mail not the amount they are holding "for evidence" we were told we have to wait a year or more to collect. When I told ***** the banker in chase about our situation he called them and even submitted a complaint because he said personally he would be upset this is not how Chase should treat their customers. He even looked at our id and social our connection between his old account and my closed one they claimed on the phone didn't exist. He called told them I can see the information matches but really you still can't do anything? They had their lights turned off and account closed and it's been a pattern of destruction because of this that's not what chase stands for. From our experience this is what chase stands for they purposely set up the risk tool to be outdated and fail so they can keep customers money a lot of people are well aware and so am I. I want my account back and the check for $836.65 Aug 1 2024 according to them number number.. Risk tool no way around it they want me to just accept it and let them keep my money. I don't think it's right and the treatment and customer service has been unacceptable even treating my boyfriend like a criminal claiming you can fake an id.

      Business Response

      Date: 10/17/2024

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:10/07/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I deposited a check on October 4, 2024 in the amount of $1543.50, I spoke with an agent that said my check would be cleared that night by 11 PM. I asked this agent to double check the information shes giving me to make sure that shes giving me the correct information. She told me that the check would clear by 11 PM on October 4, 2024. The check did not clear and is on hold for two weeks. CHASE check deposit policy says they will only hold it for up to seven days. I called and asked that same agent to cancel my check deposit. She told me not to cancel to wait until 11 PM that night. I called back and another agent told me that yes she did give me the wrong information and he gave me information stating that the check would only be on hold until the following Monday. By 11 PM on October 4, 2024 the bank had placed a hold on my check until October 16.

      Customer Answer

      Date: 10/07/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***** *****



       

    • Initial Complaint

      Date:10/04/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      From September 19-October 1, I was charged 11 overdraft fees, Although I deposited at least $1550 in the account within that time frame. I requested to turn off debit card coverage three times during this moment and it just occurred. Chase sent emails stating I had time before a fee would be incurred but instill charged a fee and many of the charges did not exceed $50 or were not paid by the bank. ******************** less than a month is predatory, and I blame the government on their poor regulation and penalization of these banks and their practices among the citizens.

      Business Response

      Date: 10/17/2024

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:10/04/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This bank doesnt care about my identity at all they allowed someone to open a checking account in my name in 2016 they claim they ended the banking relationship with me but I never opened that account they refuse to let me have or open any new account its not fair due to their policies

      Business Response

      Date: 10/15/2024

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

      Customer Answer

      Date: 10/16/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

      They wont let me open an account they banned me for life hows this fair  

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ******* ******




       

      Business Response

      Date: 10/22/2024

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:10/02/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 7th and August 10th I made a purchase totaling $250 to a vendor selling Makeup, the vendor never delivered the items as promised, and they did not issue me a refund. I filed a dispute with chase for the funds that I sent via Apple Wallet, and my reasoning was that I did not receive the items that I paid for. Chase, 1 month later, denied my dispute. I have requested to send in screenshots of the vendor not bringing my items and telling me they would but they never did. I also sent in screenshots of the payments to the vendor.

      Business Response

      Date: 10/11/2024

      We responded to our
      customer's concerns. To protect our customer's privacy, we are not providing
      you with any details of our resolution. Our customer may use their discretion
      in sharing our response directly with you.

    • Initial Complaint

      Date:10/01/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Someone forged a check I made to ***********. They erased the original amount which is $50, they made it to $500, cashed the check to my bank Chase Bank. I called Chase bank and I was given a claim #. They said it will take 30 days to complete investigation but I need my money now. This happened on 9/24/24. I was hoping Chase bank will give me provisional credit but they do not do that. I hope BBB can help me.

      Business Response

      Date: 10/16/2024

      We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:10/01/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged $12 on my checking account ending ****** was not aware than my balance cannot be less than $1500.Since I added more to my balance, can I get that $12 back?

      Business Response

      Date: 10/08/2024

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

      Customer Answer

      Date: 10/09/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***** *****



       

    JPMorgan Chase & Co. is NOT a BBB Accredited Business.

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