Reviews

This profile includes reviews for JPMorgan Chase & Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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JPMorgan Chase & Co. has 2312 locations, listed below.

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  JPMorgan Chase & Co.

  270 Park Ave New York, NY 10017-2014

• 

  JPMorgan Chase - Executive Office

  10 S Dearborn St Fl 15 Chicago, IL 60603-2324

• 

  JPMorgan Chase & Co.

  P. O. Box 1130 Ruston, LA 71273-1130

• 

  Chase Bank

  151 19th Ave Moline, IL 61265-3752

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  JP Morgan Chase

  100 Independence Pl Tyler, TX 75703-1310

Review Details

• Review fromSeth R

  Date: 11/10/2023

  1 star
  Service sucks, they hold your money until they decide you should have it

• Review fromIrene D

  Date: 11/10/2023

  1 star
  I have been a Chase Credit Card customer for about a decade. I had 3 cards. In October Chase decided to arbitrarily reduce my credit limits on 2 cards. I had no significant changes in my credit usage or payments. No major new accounts. Nothing to justify the reduction and no notice.
  
  One card I had increased the spending on over the summer after Chase offered a lower promotional. The Bank claimed my credit usage had increased as the biggest justification. The massive change in my available credit dropped my credit score over 80 points. This will significantly impact me in every financial aspect of my life. It is unbelievable. Almost deliberate to take someone with a good credit score and drive them into the high risk poor category exposing them to major interest and fees exposure.
  
  I closed the one card and will close the other as soon as I pay it off. I intend on doing the same with the prime visa when that is done. Don't do businesses with this bank.

• Review fromOscar M

  Date: 11/10/2023

  1 star
  I recently attempted to open a business account with [Bank Name], and it was an absolute nightmare. The level of unprofessionalism I encountered was shocking. A representative named ****** ******* ****** reached out to me directly, scheduling an appointment. I rearranged my entire day to accommodate this meeting. However, upon my arrival, she bluntly stated she had no record of me and didn't even recognize who I was. This, despite her calling me twice to confirm!
  Such disorganization and lack of basic customer recognition is unacceptable, especially for business banking needs. They gave me the impression that they had little regard for my time or business. I strongly advise against this bank for anyone looking for professional and reliable banking services. My experience left me with a strong dislike for this brand. It's clear they don't value their customers' time or commitments. Avoid at all costs if you're looking for a bank that respects and values your business.
  This bank is located in ***** ** **** ** **** **** ****** ** *****

• Review fromCay B

  Date: 11/08/2023

  1 star
  I will admit all day my credit was far from good for many years , a late bloomer you may say and understanding the importance of good credit. So I’m my adult years I worked hard to get my credit above a700, and I am proud of that 750. Chase ******  was one of my higher limit cards. The interest was mind blowing, but I managed to always pay it off quick. I started shopping for a 0% interest card with the idea it would help through the holidays and since these guys have made a killing off me from interest alone these past couple years I did my research and made sure everything they were asking for I had. 650- 800 credit score shit like that, we’ll they denied me. I have never paid late, don’t have another account with them score was 750. Whatever. I’m not using my prime card ever again. I won’t cancel but discover gave me a card. I will faithfully use tgat card for all ****** purchases from here on out. F chase bank

• Review fromMichelle C

  Date: 11/07/2023

  1 star
  This complaint is based on my experience using travel points with Chase Sapphire Preferred. In May/June 2022, I traveled to the UK for a personal trip. The day my husband and I were scheduled to return to the US, we both tested positive for COVID (we booked on the same Chase reservation with British Airways). At this time, negative COVID results were required to board a flight to the US. I have record of our positive tests.
  I contacted Chase to cancel my flight & their lines were down in the hours prior to my flight. Once I did get a hold of someone at Chase, they said that I would need to get into contact with the airline itself (this happened repeatedly). British Airways said they would need a negative COVID test in order to help me rebook a return flight and/or provide flight credits-- they wouldn't be able to book anything in advance or provide credits so that I could be ready to book. Basically, no promises from Chase or BA.
  A week later, one of us was testing negative and the other still testing positive. We were starting to get anxious that by the time we both tested negative, we would still have to wait days to get on an affordable flight home (based on the hours of unhelpful conversations we'd had with Chase, we didn't imagine that their concierge would do anything to help us get on a flight home ASAP). I booked us flights home with another airline out of desperation to get home in a timely fashion once we finally tested negative.
  I was never granted points or any reimbursement for our unused return flights. Afterward, I filed a claim with Chase, and after submitting countless documents and responding to follow ups, I received a determination that "The claimed expenses were new or additional travel expenses... Eligible Travel Expenses are Non-Refundable prepaid travel expenses. The definition of Non-Refundable states the expenses must be for unused travel arrangements."
  This is total ** & I'm frustrated by a total lack of resolution plus the lost funds.

• Review fromDebbora S

  Date: 11/07/2023

  1 star
  I paid of my credit card with Chase Bank in full and then they decided to charge me an additional $72.00 in interest on the card and will not waive this fee. This is a very unfair business practice and Chase should be held accountable for it.

• Review fromBenjamin V

  Date: 11/06/2023

  1 star
  Chase in ******* didn't resolve my issue, instead, Chase closed my case without an in depth investigation on my fraudulent charges from ****** totaling $2900.00

• Review fromStefanie D

  Date: 11/04/2023

  1 star
  I have been a long-term customer of Chase. I experienced perplexed and conflicting messages and communications with customer service in the past 72 hours about an overdraft protection matter. It went unaddressed and unresolved from November 2, 2023, through November 4, 2023. This led to an unexpected and unanticipated insufficient notice in my checking account on November 4, 2023, to pay a serious bill. This chain of events began with an email to the service support center, then I was directed to call customer care specialist who would handle my overdraft case. I was provided with an incorrect email address and a verifiable mailing address to file a complaint to the President/CEO and Executive Office Upper Management. In the course of one day, I have spoken to 5 different service care specialists including supervisors and managers. Initially, I was approved for overdraft protection for three bills, I had funds in my account but only enough for one bill. I was never advised otherwise, I was told that if any bill came back unpaid, I had to call the number on the back of my card and the bank would authorize me to resubmit so they could pay it. In the course of today's communication, I was told that the representative had no authorization to override all three payments for approval for overdraft and the supervisors have no jurisdiction to override a returned check for an insufficient fund transactions, whereas debit card transactions take precedence of bills being paid before checking account withdrawals, and that it would be at the bank's discretion to pay a bill or not depending on the customer's history with the bank. I was told my history and credit was fine. I just had a change in finances. I felt like the chase staff was not concerned about the additional hardship they've caused nor the emotional or psychological harm that was created by this entire process which could have been prevented. My whole customer experience with chase was horrific and traumatizing,

• Review fromPAULINA M

  Date: 11/01/2023

  1 star
  ON NOV1, 2023 , I WENT TO CHASE AT 48 & AND ASHLAND ,I TOLD THE TELLER THAT I NEED DIRECT DEPOSIT FORM FOR MY JOB. THE TELLER ASK ME FOR MY ID , I TOLD HER I JUST HAVE MY DEBIT CARD . THE TELLER SAID , IM SORRY BUT I NEED UR ID , OK SO I TOLD THE TELLER I NEED WITHDRAWAL MONEY FROM MY SAVING ACCOUNT , SHE DIDNT ASK ME FOR ID TO GET MONEY OUT FROM BANK ACCOUNT IT WAS 5,500 THAT I WITHDRAWAL FROM MY SAVING, SO THAT MEAN IF I LOSE MY DEBIT CARD ANYONE CAN COME TO CHASE AND GET MY MONEY, WITHOUT ASKING FOR ID....SO THAT MEAN MY MONEY IS NOT SECURE WITH CHASE .

• Review fromJeff C

  Date: 11/01/2023

  1 star
  I tried to request a distribution from my father's account . The teams at JPMorgan Estate Services are highly incompetent and constantly find ways to make the process more difficult and time consuming. I sent the required notarized docs by both mail and email. The email never came through and of course the mailed docs were scanned incorrectly - only the last 4 pages instead of the full document. They don't know what happened. 1.5 months later, they send me a letter saying I have to send in a notarized letter --- which, of course, I did already, twice.
  
  When I call in the system asks for an ATM number. Of course the estate doesn't have one. I have to keep pressing 0#0#0# to try to get through the automated system. It keeps asking questions and is highly frustrating. They know about it and don't care. Whatever slows people down and keeps them away from the support reps is good. Finally when you speak to someone they have to transfer you, naturally. And obviously they will verify your information first. I asked will I need to verify it yet again when they transfer me? No, the rep will provide the information so I don't have to. After I was transferred, the new rep needs to do what? Verify my details yet again because he couldn't hear the previous rep. So when they do a warm transfer, before they drop off confirm that they have in fact provided your information and the other rep heard it. It is very difficult to find someone there who can do their job and not screw up. This is not even outsourced internationally. It's our own home grown incompetent people in the US.